Best Shared Inbox Software - Page 8

How Many Shared Inbox Software Products Does G2 Track?

Total Products under this Category: 108

Category Stats (Sep 2026)

  • Average Rating: 4.59/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Zendo (+0.23%) - Among all products in this category, Zendo recorded the largest rating increase compared to last month

Last updated: September 15, 2026

How Does G2 Rank Shared Inbox Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 37,100+ Authentic Reviews
  • 108+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Shared Inbox Software

G2 Grid® for Shared Inbox Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Front, HubSpot Service Hub, Missive, Podium, Freshdesk, Hiver in Gmail, and Fin.

Underlying data: [Grid® JSON](https://www.g2.com/categories/shared-inbox/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=front&focus%5B%5D=hubspot-service-hub&focus%5B%5D=missive&focus%5B%5D=podium&focus%5B%5D=freshdesk&focus%5B%5D=hiver-in-gmail&focus%5B%5D=fin)

Trupeo

When several people read the same mailbox, it gets hard to know who's replying, what's handled, and what's been forgotten. Two colleagues answer the same customer, messages fall through the cracks, and the context leaves with whoever is away. Trupeo fixes this without changing your address or sharing a password. You connect your existing mailbox (Gmail, Outlook, Microsoft 365 or any IMAP mailbox) and each member gets individual, revocable access. On top, the team gets organized: assign a conversation to someone, follow statuses (to sort, for me, in progress, handled), leave internal notes, @mention a colleague, and see in real time when someone is already replying thanks to the collision lock. Replies go out from the shared address your contacts already know. Pricing is flat, per mailbox and not per user: €10 to €20/month per mailbox, with 50% off for verified schools and associations. Every feature is included, 30-day free trial, no credit card. Data hosted in the European Union, GDPR-compliant. Trupeo is built for small businesses, schools and associations that share one mailbox. It is neither a help desk nor a CRM: it complements your tools by coordinating incoming email.

Who Is the Company Behind Trupeo?

Yablo

Yablo is a user-friendly customer communication platform tailored specifically for Microsoft 365. It consolidates your communication channels—email, live chat, SMS, WhatsApp, Messenger, and more—into a single, AI-driven interface. Designed with collaboration at its core, Yablo enables teams to respond to customer inquiries faster and more efficiently. By leveraging AI-powered automation, Yablo simplifies workflows, automating routine tasks and allowing teams to focus on more complex, high-value customer interactions. Its robust analytics offer detailed insights into team performance and customer satisfaction, driving continuous improvement in service quality. Seamlessly integrated with Microsoft 365 tools like Teams and Outlook, Yablo fits naturally into your existing workflows, making it the perfect solution for businesses seeking to elevate their customer communication within the Microsoft ecosystem.

Who Is the Company Behind Yablo?

Zickt

Zickt is a multi-channel customer communication platform that brings web chat, email, and form submissions into your Slack workspace. Instead of switching between dashboards, your support team responds to customers directly from the tool they already use. Built for growing support teams, Zickt provides a unified inbox where every customer conversation is visible, searchable, and actionable. Smart routing automatically assigns conversations to the right team, while private notes and handoffs make collaboration seamless. Your team gets complete customer context at their fingertips, including full conversation history, custom fields, and company profiles, so every response is informed and personal. Zickt supports web chat, email, and forms in one place with Slack-native responses, smart conversation routing, team assignments, and internal collaboration tools. Setup takes just 15 minutes. Zickt offers straightforward, conversation-based pricing starting at $29 per month with no hidden fees. Whether you're a small team just getting started or a growing business scaling your support operations, Zickt helps you respond faster and keep every conversation organised.

Who Is the Company Behind Zickt?

  • Seller: Zickt
  • Year Founded: 2025
  • HQ Location: London, GB
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®
Neeraja Prakash
NP
Researched and written by Neeraja Prakash
Updated October 3, 2024