Best Shared Inbox Software - Page 8

Sedna

Sektra AI

Sektra AI brings your team’s Gmail, Outlook, and WhatsApp into one intelligent workspace with a shared memory of every client relationship and conversation. It keeps track of promises, open questions, follow-ups, and important context, so nothing gets lost and your team always knows what happened and what needs to happen next. With Sektra, you can turn intent into action. Tell your AI assistant what needs to get done, and it can act on your behalf by drafting and sending responses, following up with clients, and helping move conversations forward without requiring you to manage every step manually. Sektra also prioritises your day based on consequence, surfaces the conversations that need attention, and alerts you when important accounts have gone quiet. Think of Sektra as an AI teammate that remembers everything, understands the context behind every relationship, and helps your team get the right things done at the right time.

Sonny

Live chat, email, and more flow into a single inbox. Unlimited agents, unlimited conversations, one flat price.

Spun

Spun (spun.com) is a shared WhatsApp inbox for teams. It connects to the WhatsApp number a business already uses through WhatsApp's linked-device (QR) mechanism, so it needs no Business API and charges no per-message fees. Once connected, the number becomes a team workspace. Every teammate works the same inbox, and each one can be restricted to specific conversations or customers rather than seeing everything. AI drafts replies, summarises long conversations and labels incoming chats. Voice notes are transcribed automatically in 50 or more languages, and messages and voice notes can be translated in real time. Broadcasts go out with pacing safeguards on the existing number, messages can be scheduled, and auto-replies and chat flows answer common questions. WhatsApp groups are first-class: group sync, sending to groups, participant and community management, per-sender identity inside group threads, labels on groups, analytics on groups the workspace already has history for, named collections of groups that can be messaged with staggered delays, and standing AI monitors over group traffic. A sales pipeline turns chats into kanban boards with drag-and-drop stages, several boards and funnel metrics; tasks live on a board with checklists, comments, due dates and assignment; a calendar inside the inbox holds events, reminders and meetings and syncs two-way with a dedicated Spun calendar in your Google account; contact records carry custom fields and labels. Spun syncs to Google Sheets in real time without Zapier, connects to Google Drive and Google Meet, and sends and receives SMS through your own Twilio, TextGrid or TextBee account. You can connect your own ChatGPT or Claude so it reads and summarises your WhatsApp conversations under limits you set, through a hosted remote MCP server with human approval gates for anything the AI would send. Built for hotels, travel agencies, tour operators, clinics and small sales and support teams that work on WhatsApp. Plans are flat: Starter $49, Pro $100 and Max $200 per month, unlimited team members, 7-day free trial. Runs in any web browser; native mobile apps are in beta. Made by Spun Life LLC. Not affiliated with WhatsApp or Meta.

SupportAndGo

Shared inbox, email ticketing and AI-assisted replies for Australian businesses. Your customer conversations stay onshore.

TGDesk

Shared Telegram inbox for teams: bulk messaging, group marketing, CRM, automation, and AI translation.

Waslo

Waslo is a multi-channel AI agent that answers your customers on WhatsApp, Instagram, Messenger, Telegram, Outlook email and your website chat — around the clock, in the customer's own language. The agent replies from your knowledge base and product catalog (prices, photos, PDF brochures), qualifies every lead as Hot, Warm or Cold with a topic, routes the conversation to the right team member, books appointments through Google Calendar or Cal.com, can answer with voice notes, and hands the chat to a human the moment a customer asks for one. Connect WhatsApp with a QR code in minutes, or use the official WhatsApp Business API. Sync your store catalog from Shopify, Salla, Zid or ikas, send leads to HubSpot or any CRM through webhooks, and build on the same agent with the Waslo Agent API. One shared inbox for every channel and a dashboard in seven languages (English, Arabic, Turkish, Spanish, Portuguese, Simplified and Traditional Chinese). Built for small and growing businesses — clinics, real estate, restaurants and online stores. Start pay-as-you-go with no subscription, or move to the flat-rate Growth plan.

Yablo

Yablo is a user-friendly customer communication platform tailored specifically for Microsoft 365. It consolidates your communication channels—email, live chat, SMS, WhatsApp, Messenger, and more—into a single, AI-driven interface. Designed with collaboration at its core, Yablo enables teams to respond to customer inquiries faster and more efficiently. By leveraging AI-powered automation, Yablo simplifies workflows, automating routine tasks and allowing teams to focus on more complex, high-value customer interactions. Its robust analytics offer detailed insights into team performance and customer satisfaction, driving continuous improvement in service quality. Seamlessly integrated with Microsoft 365 tools like Teams and Outlook, Yablo fits naturally into your existing workflows, making it the perfect solution for businesses seeking to elevate their customer communication within the Microsoft ecosystem.

Zickt

Zickt is a multi-channel customer communication platform that brings web chat, email, and form submissions into your Slack workspace. Instead of switching between dashboards, your support team responds to customers directly from the tool they already use. Built for growing support teams, Zickt provides a unified inbox where every customer conversation is visible, searchable, and actionable. Smart routing automatically assigns conversations to the right team, while private notes and handoffs make collaboration seamless. Your team gets complete customer context at their fingertips, including full conversation history, custom fields, and company profiles, so every response is informed and personal. Zickt supports web chat, email, and forms in one place with Slack-native responses, smart conversation routing, team assignments, and internal collaboration tools. Setup takes just 15 minutes. Zickt offers straightforward, conversation-based pricing starting at $29 per month with no hidden fees. Whether you're a small team just getting started or a growing business scaling your support operations, Zickt helps you respond faster and keep every conversation organised.