Best Review Management Software - Page 12

CustomerStories

Modern customer stories is the new demand generation

DJUBO

To be the largest hotel tech player globally and the biggest SAAS company to come out of India. To disrupt OTAs by generating more direct bookings for hotels bypassing intermediaries. DJUBO bedrock offering is the Cloud based Centralised Reservation System. DJUBO Cloud CRS is a single point integrated offering which includes Hotel focused Sales CRM, Channel Manager and Booking all merged into a single dashboard. DJUBO has also released 2 other products in the last few months – One is an Online Reputation Management product called DJUBO Starsight. Second is DJUBO Cloud PMS which has Front Office Management and Point of Sales apps and Reporting and Analytics feature integrated with the DJUBO CRS to help hotels manage their operations and accounting through DJUBO as well. PAIN POINTs ADDRESSED / RESOLVED The needs of the hotel industry are evolving at a rapid pace because the primary sources of revenue have either moved online already or are heavily influenced or linked to the online presence or visibility of a hotel online. Hotel Tech has existed as an industry for close to 4-5 decades but has largely been restricted to inward looking ERPs which were cost centers for a hotel and not revenue contributors in anyway. New age hotel requirements need revenue focused products which also have operations management capabilities. This is a space which is unoccupied globally and is the biggest ask. Even the new age hotel tech products that exist currently are bits and pieces products that solve small problems individually and work as disconnected products requiring manual intervention and management. The overriding requirement is for a product that combines operations, distribution, and intelligence into a single offering. DJUBO CRS gives the hotels a cloud based booking chart which gives them tools to manage their offline, direct, walk in as well as online bookings, queries and holds on a single cloud based booking chart (Smart Chart) while automating channel management and website management thereby maximizing visibility, reach and hence revenue. DJUBO StarSight helps in a single review dashboard for tracking, interpreting analyzing guest reviews across online and social review sources and replying to them through a single login. DJUBO Cloud PMS helps in managing and tracking the in-stay guest journey post arrival and consummating it into a consolidated invoice at checkout while helping in various accounting, reporting and analytics aspects of the business. DJUBO Cerebrum - Powerful automated revenue maximization tool to manage your online pricing dynamically. DJUBO ForeSight - Stay on top of your future pricing strategy and track price parity issues by keeping a close eye on your own and your competitor's pricing visible across multiple online channels.

Doctify

Doctify is a global platform built by doctors, for doctors. We are on a mission to build the largest, most trusted global network of validated healthcare providers and experts. We connect patients with the right doctors, and doctors with respected peers, to ensure better care worldwide. Through verified patient reviews and professional skill endorsements, Doctify creates unmatched credibility for providers and empowers patients to choose care with confidence. Our platform gives clinicians the tools to manage their reputation, grow their practice, and strengthen their referral networks - all in one place. Founded in 2015 and headquartered in London, Doctify operates across the UK, Ireland, Germany, Austria, the United Arab Emirates, and Australia. We are uniting the global healthcare community, one trusted connection at a time.

Average Rating: 4.7/5.0

Total Reviews: 9

Editorify

The biggest reason why online reviews are important to businesses is that ultimately they increase sales by giving consumers the information they need to make the decision to purchase a product and create FOMO to increase social proof. Editorify is a must-have app for store owners who are running their business on Shopify, Wix & WooCommerce and would like to maximize their conversion rate. It helps you to easily collect and import authentic reviews from multiple wholesalers into your store to boost customers' trust, maximize engagement, build social proof and get more sales.

Elocent

Elocent is the testimonial software that lets you collect video testimonials, photo reviews, and written customer feedback in minutes — then display them as beautiful social proof widgets on any website to boost conversions automatically.

EmbedMyReviews

EmbedMyReviews is an all in one online reputation management platform. The first platform to provide direct Stripe integration a one-click website builder and a focus on agencies. If you are looking to white-label then there is no better choice then EmbedMyReviews. The level customisation, features and price has no match.

Average Rating: 4.9/5.0

Total Reviews: 17

Endorsa

Endorsa is a SaaS platform that automates Google review generation and management to help businesses boost their local SEO, enhance online reputation, and attract more customers—effortlessly. By combining SMS & email automation, AI-powered review responses, and actionable analytics, Endorsa helps businesses get more Google reviews, saves them time, while also driving measurable growth.

Endorsal

Endorsal is a comprehensive review management platform designed to automate the collection and display of customer testimonials, enhancing a business's social proof and credibility. By streamlining the process of gathering and showcasing reviews, Endorsal helps businesses build trust with potential customers, leading to increased conversions and customer loyalty. Key Features and Functionality: - EndoForms: Customizable forms that simplify the process of collecting customer feedback. - AutoRequests: Automated review requests sent via email and SMS, utilizing high-converting templates to encourage customer participation. - SuperLinks: Pre-filled forms with existing customer data to enhance the quality and relevance of testimonials. - ReviewHQ: A floating review widget that can be added to any website with a single line of code, making it easy to display testimonials. - Widgets: Tools to embed testimonials on websites without requiring coding knowledge, offering various themes customizable to a brand's identity. - Wall of Love: An infinitely loading page showcasing customer reviews, designed to impress visitors and build trust. - FOMO Popups: Timely notifications featuring positive reviews to create a sense of urgency and encourage conversions. - Integration with External Platforms: Ability to import reviews from platforms like Google, Facebook, Yelp, and Tripadvisor, consolidating feedback in one place. - Review Marketing: Automatic sharing of top testimonials on social media platforms such as Facebook, Twitter, and LinkedIn to extend reach and influence. Primary Value and Solutions Provided: Endorsal addresses the challenge businesses face in efficiently collecting and displaying customer testimonials. By automating these processes, it saves time and resources while enhancing a company's online reputation. The platform's integration capabilities ensure that reviews from various sources are centralized, providing a comprehensive view of customer feedback. This consolidated approach not only builds trust with potential customers but also contributes to improved search engine visibility and higher conversion rates.

Average Rating: 4.7/5.0

Total Reviews: 18

eShoppingAdvisor

eShoppingAdvisor is a customer review and online reputation management platform for eCommerce businesses. It helps merchants collect and verify customer feedback, manage reviews across multiple channels, showcase their reputation, and use customer insights to improve products and service. The platform brings together review collection, product reviews, customer Q&A, reputation marketing, and AI analysis. Its workflow covers six connected activities: increase visibility, collect reviews, verify experiences, respond to feedback, showcase reputation, and analyze results. COLLECT COMPANY AND PRODUCT REVIEWS Automate review invitations through email, SMS, and WhatsApp, with reminders that encourage customers to share their experience. Merchants can invite both new and previous customers, use dedicated review links, and connect physical deliveries to online feedback through branded QR-code cards. Customers can contribute photos and videos alongside their reviews. Product review tools include follow-up reminders for products that have not yet been reviewed and the option to return later to review purchases. Additional questions help merchants understand specific aspects of the shopping experience. For product feedback, AI can generate three questions tailored to the purchased item. These additional evaluations provide private insights for the merchant without affecting the public product rating. BRING REVIEWS FROM DIFFERENT PLATFORMS TOGETHER Import reviews from Google, Facebook, and eBay to bring customer feedback into a shared reputation workflow. Supported integrations also connect review responses. Replies published through eShoppingAdvisor can be published on Google and Facebook, while replies from those platforms can be synchronized back to ESA. eBay imports include reviews and available responses, without publishing replies back to eBay. This helps teams manage feedback that would otherwise remain scattered across separate platforms. DISTRIBUTE REVIEW INVITATIONS WITH TRUST MANAGER Trust Manager lets merchants allocate review invitations across eShoppingAdvisor, Trustpilot, and Google by setting the percentage assigned to each platform. Businesses can build their reputation across several destinations while coordinating invitation distribution through one service. Trust Manager is available separately. ANSWER PRODUCT QUESTIONS WITH YOUR CUSTOMERS The Q&A service allows shoppers to ask product questions through eShoppingAdvisor’s homepage or product pages. Merchants can answer directly or choose to involve customers who have already reviewed the specific product. This gives prospective buyers access to practical information from people with relevant experience and helps businesses identify questions that need clearer answers. VERIFY EXPERIENCES AND MANAGE CRITICAL FEEDBACK Review verification uses order data from connected stores for invited reviews and purchase documentation for spontaneous reviews. Public labels distinguish verified and unverified reviews and explain how feedback was collected and checked. Merchants can also report suspected fake reviews through a process that requests purchase evidence from the reviewer. On eligible plans, the Negative Reviews Management System provides a seven-day period before reviews rated below four stars are published. During this time, merchants can contact the customer to understand the issue and work toward a resolution. Public replies are published alongside the review; private replies are sent directly to the customer. RESPOND WITH AUTOMATION AND AI SUPPORT Merchants can use editable response templates for positive reviews, generate AI-assisted replies for manual publication, or enable automatic AI responses on eligible plans or through add-ons. Response settings allow businesses to select different tones and handling rules by rating range, including manual handling where preferred. SHOWCASE REPUTATION ACROSS YOUR MARKETING A badge builder helps merchants display ratings and customer feedback through minimal, floating, and carousel formats, with customization options that vary by plan. Review-sharing tools turn customer feedback into branded images for social posts and stories. Merchants can select templates, download their images, and save them for future use. Company also includes AI image generation. Businesses can extend their reputation into newsletters and email signatures, making customer feedback visible at more points in the purchase journey. SUPPORT BUSINESS AND PRODUCT DISCOVERY Public business profiles bring together company information, reviews, and, depending on the plan, photos and videos. Multilingual profiles support international audiences, while Company provides automatic review translation into Italian, English, Spanish, German, and French. Eligible merchants can submit product feeds to ESA’s product search and comparison engine and publish community discount coupons. Product review feeds also support submission to Google Merchant Center, subject to Google’s eligibility and display requirements. TURN CUSTOMER FEEDBACK INTO ACTION The AI analytics dashboard groups reviews by theme and period, helping teams identify recurring strengths, service issues, and product concerns. Charts and thematic clusters make changes in customer sentiment easier to track and provide suggestions for improving communication, customer care, and the offering. Public AI review summaries also help shoppers explore customer feedback by rating and period. eShoppingAdvisor is designed for online retailers, brands, and agencies that want to connect reputation management with everyday marketing and customer experience decisions. Eligible plans include a dedicated Account Manager to support the merchant’s reputation development. Features, invitation volumes, integrations, customization options, and support vary by subscription plan. Selected services are available as separate add-ons.

Euro.reviews

AI-powered international review platform for building global customer trust. Our AI-driven platform helps international sellers collect, manage, and analyze reviews from all countries, automatically translating them into any language. It can automatically respond to reviews based on your instructions, import reviews from other systems, and supports unlimited domains and e-commerce stores. With a robust API interface, scaling your review management is seamless. By centralizing and responding to customer feedback worldwide, your business can build trust and credibility with international customers.

Experify Social Reviews

Go beyond star ratings to feature real people and stories for a more connected feedback experience. In a world where online reviews are a dime a dozen, it's easy to get lost in a sea of star ratings. Traditional reviews often feel transactional—a final step following a purchase—so it’s tough for your products to truly stand out from the crowd. Social reviews are real stories from real people, eager to share their authentic experiences. Experify showcases their stories throughout the shopper journey, and allows any shopper needing more firsthand insight to message directly with the reviewer. With Experify Social Reviews you'll get: 1. A Social Reviews plugin to show user stories for a contextual review experience. 2. A map view of your community, so shoppers can connect to customers nearby. 3. A messaging system to securely connect shoppers and existing customers. 4. A fully customizable onsite button that can be embedded anywhere in your shop. 5. Analytics and sentiment of community conversations to gain valuable insights.

EzyPizy

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Famepilot

Famepilot is an AI/ML-powered cloud Platform for businesses and brands to monitor and manage their customers feedback across all online (Search, Listing, Social, Review sites, and Online surveys) and offline (on-premise survey, kiosk, on tablets and paper forms) channels. Businesses of any size, from 1 location to 10,000+ locations can utilize the platform to uplift their customer experience, engagement, and reputation. We gather real-time ratings & reviews and convert them into actionable insights for businesses using AI-based recommendation engine. We believe listening to customers is the most fundamental activity to succeed in any business. Famepilot closes the sales cycle loop by asking the customer feedback post-transaction, and helping businesses responding on-time. Famepilot converts reviews into revenue. Famepilot is a strategic and thoughtful start-up in Online Reputation Space with decades of combined industry experience.

Feedaty

Feedaty is a social commerce service dedicated to online shops for professional customer feedback management.