Top Free Remote Support Software - Page 4

Digi Remote Manager

Digi Remote Manager (DRM) is the intelligent command center for your entire Digi device network and the only IoT management platform built from the ground up for the AI-driven operations era with Digi Artificial Network Intelligence (DANI) and MCP server support. From a single interface accessible on desktop, tablet, or phone, network teams gain centralized visibility and control over every Digi device in their deployment: cellular routers, gateways, console servers, serial connectivity devices, and embedded solutions. Four capabilities define the platform: Manage individual devices or groups with full configuration control and remote file system access. Automate firmware updates, security patches, health checks, and custom scripts, one time or recurring, fleet-wide, without manual intervention. Monitor in real time with health metrics, GPS device mapping, instant alerts, and on-demand reports that keep teams ahead of every issue. Secure the entire stack with automated vulnerability scanning, role-based access controls, audit logs, and zero-trust device policies enforced across every router in the fleet. AI is not a feature add-on in DRM. It is the interface. DANI (Digi Artificial Network Intelligence) is built directly into Digi Remote Manager, giving operations teams a natural language interface to the full platform. Ask DANI to diagnose a signal issue, compare device performance across regions, surface anomalies in your fleet, or pull a compliance summary. No dashboards to build, no reports to schedule, no SQL to write. DANI translates operational intent into action, making the expertise of your most experienced network engineer available to every member of your team. For organizations running enterprise AI environments, the Digi MCP Server extends that intelligence further. Included with every DRM subscription, the MCP Server is a hosted Model Context Protocol endpoint that exposes 70+ device management capabilities as standardized, AI-accessible tools. Teams connecting Claude, ChatGPT, or internal Claude deployments can query live fleet telemetry, investigate alerts, analyze configurations, and execute permitted operations in plain language, directly from the AI environment they already use. No custom REST integrations. No additional infrastructure. Generate an API key and connect in minutes. It is an industry first in WWAN connectivity, and it means your AI systems can manage your network the same way your engineers do. Built for the most demanding procurement environment. Security and compliance are built into every layer of the platform. Digi Remote Manager is SOC 2 Type 2 certified, an industry first in WWAN connectivity, independently validated across security, availability, and confidentiality controls. For regulated industries and government deployments, DRM supports TAA compliance and GSA schedule eligibility, GSMA SGP.32 eSIM for true zero-touch deployment, FirstNet certification for public safety priority access, FIPS 140-3 federal encryption standards, and C1D2/ATEX certification for hazardous environments. Integration with Digi TrustFence® extends that security framework to the device layer, and Configuration Manager continuously monitors deployed devices for unauthorized changes and automatically remediates them. Digi Remote Manager is included with every Digi 360 subscription. Digi 360 is the complete solution bundled with every Digi cellular router: the device, Digi Remote Manager, a limited-lifetime warranty, and 24/7 technical support from Digi engineers, all in a single purchase. No separate software licenses to manage, no support contracts to negotiate, no surprise costs at renewal. Customers get a fully managed, enterprise-ready deployment from day one, with hardware and software supported together for the life of the subscription.

Average Rating: 4.2/5.0

Total Reviews: 5

Barracuda for MSPs

Barracuda MSP is designed to manage how IT providers deploy data protection strategries to SMB customers.

Average Rating: 4.1/5.0

Total Reviews: 38

Virola Messenger

Virola Messenger is a secure corporate communication and collaboration tool that significantly improves teams' efficiency. It supports a wide range of features for effective communication and collaboration. Apart from standard messaging and video/audio conferencing features, Virola has a Task Board, an issues tracking system, LaTeX and markdown messaging formats, and flexible screen sharing and remote control features. Virola is self-hosted, which makes it more secure than cloud-based messengers and helps you keep control over your corporate data.

Average Rating: 4.7/5.0

Total Reviews: 12

RemoteToPC

RemoteToPC began as a private company in Texas in 2014. Founded by people from the IT industry, we built a product to do remote system monitoring and tech support, but later we added features that made it a fast, easy to use remote desktop access application for everyone. Zero configuration remote computer access for personal, business, or IT. We have plans that allow you to work on your remote computer as if you are there in front of it. Multi-monitor support and other features like remote printing, remote reboot, reboot into safe mode, along with monitoring and alerts of critical functions for those who need to provide remote support. RemoteToPC provides fast, secure remote computer access for everyone.

Average Rating: 4.4/5.0

Total Reviews: 6

Remotly

The most secure remote desktop software Remotly enables users to access and control computers from anywhere for remote work and support. Remotly empowers users to seamlessly access and manage computers from other PCs or mobile Android devices, fostering enhanced productivity and flexibility across different locations. It streamlines remote work, IT and technical support, collaboration, learning, and gaming activities. Employing secure protocols and encryption it guarantees data privacy during remote connections. Remotly boasts functionalities such as file transfer, session recording, and a user-friendly communicator (featuring real-time voice and camera capabilities). Moreover, it delivers stable connections and minimal latency (reaching as low as 0 milliseconds), providing exceptional HD, 4K, or even HDR quality. Remotly stands out as the top choice for remote desktop solutions, offering unparalleled cybersecurity and flexibility. When it comes to sharing access and control, cybersecurity is paramount. Remotly ensures 100% secure connections through end-to-end encryption and the globally recognized AES-256 encryption standard. Enhance your privacy further by configuring your own relay server to suit your needs. With Remotly, managing your remote desktop requirements is effortless and flexible. Easily switch between licenses, add new users, and handle multiple connections simultaneously. Even in challenging environments with double NAT and firewall configurations, Remotly remains dependable. The Connect Anywhere feature guarantees optimal connectivity and accessibility from any location.

Average Rating: 4.8/5.0

Total Reviews: 3

Impero Connect

Impero Connect is a remote access solution that’s purpose-built for security. Support any device or server, from desktops and smartphones to highly sensitive ATMs, POS machines, smart factory devices, and medical equipment. Impero Connect offers flexible deployment options for cloud, on-premises or hybrid environments. Make sure your organisation can run effectively and safely, no matter where people and devices connect. About Impero Solutions With top talent and best-in-class technology, Impero offers educational and corporate customers the most secure way of remotely accessing devices and supporting students no matter their working or learning environments. Over 9 million users make more than 100 million connections every day using Impero. Learn more about how Impero creates safe, productive online experiences at imperosoftware.com.

Average Rating: 3.3/5.0

Total Reviews: 3

AirDroid Remote Support

AirDroid Remote Support is a cross-platform remote support solution designed for customer service, IT support, and Help Desk teams, enabling technicians to remotely control and manage attended and unattended devices across Windows, macOS, Android, and iOS. With AirDroid Remote Support, technicians and IT professionals can provide remote technical support to users, troubleshoot problems, and perform various tasks on the controlled device without physically being present. Main Features: • Remote Unattended Access: Remotely control and manage unattended devices across Windows, macOS, and Android, enabling you to fix technical issues even when no one is physically present with the device. • Attended/Unattended Mode Switching: Freely switch a device between attended and unattended access whenever needed. • Establishing Security Policy: Create security policies to restrict remote control, file transfer, or outside-organization access, and enforce automatic connection code rotation after each session. • Group Management: Lets you easily manage and control multiple devices in one go by monitoring the status of the device fleet. • Black Screen Mode: IT administrators can now use security mode during remote control to hide the screen of the remote device being controlled. • Remote Input Method: Allows IT administrators to use the control panel keyboard to input text on the controlled device remotely, and paste text between the controlled device and the control panel with clipboard synchronization. • Voice Call: Discuss the problem in real-time with your partner over a voice call. • Screen Sharing: Share your screen with your partner to see the issue together. You control when to start, pause, or stop screen sharing. • Tutorial Gesture: Let your partner show you their operation trace and lead you to a solution. • AR Camera: See through your partner's device camera and place 3D markers on real-world objects to guide hands-on repairs remotely. • Chat: Send text, pictures, or voice messages to communicate with each other. • File Transfer: Share files and solve software issues quickly with our file transfer feature. Send files through the chat window and easily guide recipients through APK installation. • Privacy Protection: During screen-sharing, you can pause anytime to protect your password and privacy from being seen by your partner. • Usage Dashboard & Logs: Track support session usage by employee and access detailed connection logs to review remote support activity. Experience the most intuitive and convenient way to demonstrate your problem and receive instant help with AirDroid Remote Support. One platform covers Windows, macOS, Android, and iOS, so your team isn't juggling separate tools for different device types.

Average Rating: 4.5/5.0

Total Reviews: 1

Axence ConnectPro

ConnectPro is remote access software that allows IT professionals to communicate with users, prioritize tasks, view hardware/software info, and remotely access computers to provide support. The software has an agent installed on each computer that maintains a secure connection for one-click remote access and sends hardware/software status updates. Additionally, it also enables IT teams to manage files, services, registries without interrupting users.

Average Rating: 5.0/5.0

Total Reviews: 1

IXON Cloud

Meet IXON Cloud: the industrial IoT platform that grows with you. IXON Cloud is a complete IoT solution, from connectivity to cloud, that brings your machines, people and services together. Connect your machines to IXON Cloud to benefit instantly from optimised remote support with Remote Access Cloud. Or work on your service ambitions and increase revenue with data-driven business models with Service Lifecycle Cloud. The IXON Cloud solution is scalable and open to integrate with third party apps, so you can customise it to your own unique situation. Curious about what IXON Cloud can offer you? Check our website: www.ixon.cloud

Average Rating: 4.5/5.0

Total Reviews: 1

Zecurit

Zecurit is a cloud-based endpoint management platform designed for IT teams and service providers to centrally manage and secure organizational devices. The platform provides real-time visibility into hardware and software inventory, streamlined software deployment, remote device actions, configuration enforcement, endpoint monitoring with alerts, automation and scripting, compliance reporting, and device enrollment through a single centralized console.

Average Rating: 5.0/5.0

Total Reviews: 2

247connect

Start a free trial at: www.247connect.cloud Introducing 247connect, a new era of cloud-based Remote Monitoring and Management designed with user-centric features that simplify complex tasks, streamline workflows and enhance the overall remote support experience. With this easy-to-use focused solution, you can quickly support users, troubleshoot and fix managed and on-demand devices -minimising downtime for customers and employees and preventing any impact on your bottom line. Avoid interrupting end users by easily viewing a hardware inventory for each device before starting a remote control session – plus, access CPU, memory, network, processes and more to spot small issues before they become bigger problems. Secure by design, 247connect also includes robust security measures for a secure connection every time – and provides all the essential tools to keep your IT estate safe and sound for less than you might think! Key features Fast and reliable connection every time Remotely access managed and on-demand devices Multi monitor support Transfer files and resources Chat and message Capture screenshots Hardware inventory Custom grouping for devices ZTNA, 2FA, 256-bit AES encryption, SSO and audit trails Reboot and reconnect sessions Flexible access management

Secomea

Secomea is a Secure Remote Access (SRA) solution purpose-built for industrial networks and OT equipment. Over 8,000 customers around the world use it every day across thousands of sites to manage remote access to their operational environments and prevent downtime. 🌍 Founded in 2008, Secomea has been serving manufacturers and machine builders for over 15 years. Besides our HQ in Copenhagen and our offices in the US, China, and Japan - we have an international network of 70+ partner distributors, giving us a global reach to offer you assistance anywhere your sites are located in the world while still providing local support and close customer relationships. 🌐 Our solution seamlessly connects to any OT equipment, empowering organizations to secure cyber-physical systems. You can manage your technicians’ access to let them intervene in any of your OT sites right away, wherever they are. So, you eliminate travel expenses, minimize response time, reduce security risks, and prevent downtime. 🔧 Secomea simplifies secure remote access and gives you global oversight while maintaining local control. The implementation only takes one day per site. With an interface that is very easy and intuitive to use even for non-IT people, we help you defend your factory floor. 🛡️

Average Rating: 4.2/5.0

Total Reviews: 3

Zoho Directory

Zoho Directory is a unified workforce identity and access management (IAM) solution that helps businesses of all sizes centrally manage user identities, application access, connected devices, and networks — all from a single console, on the cloud. Whether your organization runs entirely on cloud apps or still relies on on-premises directories, Zoho Directory unifies identity management across both worlds. With Directory Stores, you can sync existing identities from legacy systems and extend access controls to over 500 pre-integrated cloud applications, plus any custom or in-house apps your business depends on. Designed to reduce IT overhead while strengthening security, Zoho Directory gives admins the tools to automate the full employee lifecycle — from day-one provisioning to offboarding — and gives employees a frictionless, secure login experience across every app and device they use. Key features Single Sign-On (SSO): One secure password for Zoho apps, third-party SaaS, and custom business apps — eliminating password fatigue and reducing reset requests. Directory Stores: Import and sync identities from existing directories (like Active Directory) and manage cloud and on-prem users from one place. User Provisioning & Lifecycle Management: Automate app access from day one, update permissions as roles change, and instantly revoke access when employees leave. Device Authentication: Enroll and manage Linux, Mac, and Windows devices, reset passwords, and reassign systems directly from the admin console. Conditional Access: Set context-aware login policies based on location, time, IP, and device and deny, allow, or allow access only after MFA verification from Zoho Directory. Multi-Factor Authentication (MFA): Add an extra layer of verification to employee logins with OTPs, push notifications, biometrics, and passwordless methods via Zoho OneAuth. Routing Policies: Choose how employees verify their first factor — password, passwordless, social sign-in, or external identity providers. Cloud RADIUS : Set up enterprise Wi-Fi network authentication and ensure access is granted only to verified users. Cloud LDAP: Authenticate LDAP-based resources, including legacy applications, printers, and Wi-Fi networks and VPNs, using a cloud-hosted LDAP service, eliminating the need to maintain on-premises LDAP infrastructure. Smart Groups: Automate group assignment to user groups by department, role, or attribute so access scales seamlessly as your team grows. Anomaly Detection: Flag unusual login behavior such as access from unexpected locations or time zones, before it becomes a breach. Audit Logs: Maintain a detailed history of every admin action, with full traceability for security investigations and audits. Bring Your Own Key (BYOK): Encrypt organizational data with your own key from an external key manager, for full control over data security. Compliance: Built to support HIPAA, SOC 2, and ISO 27001 requirements, with reports that simplify audit preparation. With Zoho Directory, IT teams get automation and centralized control, employees get a seamless login experience, and business leaders get a complete view of workforce identity — all in one secure platform.

Average Rating: 4.0/5.0

Total Reviews: 2