Primo
Primo is a Unified IT Operations platform founded in 2022, built for companies that need to replace fragmented IT stacks with one structured, auditable system. The platform is currently used by more than 300 companies managing 20,000+ employees across Europe and beyond. Primo centralizes all IT operations in a single system natively connected to your HRIS. Key features include: • Multi-OS Device Management (MDM): Manage Mac, Windows, and mobile devices with Zero-Touch Deployment, policy enforcement, and compliance reporting. • SaaS & Identity Management: Provision and deprovision users via SSO, SCIM, and Role Based Access Control. Track licences and seats, identify shadow IT, and reduce subscription costs. • Lifecycle Management & Procurement : Automate onboarding and offboarding workflows triggered by HRIS data.Order and configure devices globally so they arrive ready to use on day one. • IT Ticketing: Manage IT support requests directly within the platform, linked to devices and employee lifecycle data. Primo helps IT Managers and CTOs eliminate manual coordination between IT and HR, automate the full employee lifecycle, and maintain compliance with GDPR, ISO 27001, and SOC II. All without complexity.
Average Rating: 4.5/5.0
Total Reviews: 7
How Do G2 Users Rate Primo?
- Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.1/10)
- Remote Wipe: 10.0/10 (Category avg: 9.2/10)
Who Is the Company Behind Primo?
- Seller: Primo
- Company Website:
- Year Founded: 2022
- HQ Location: Paris, FR
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LinkedIn® Page: www.linkedin.com
32 employees on LinkedIn®
Who Uses This Product?
- Company Size: 57% Medium, 43% Small
What Do G2 Reviewers Say About Primo?
AI-generated summary from verified user reviews
Pros
- Users appreciate the excellent customer support of Primo, noting quick responses and proactive assistance across multiple channels.
- Users find Primo's ease of use exceptional, with straightforward features and excellent support readily available.
- Users value the easy integrations of Primo, simplifying connections with their existing SaaS tools.
- Users find the easy setup of Primo straightforward, making it accessible for average technicians to manage independently.
- Users appreciate the user-friendly features and excellent support of Primo, making MDM setup straightforward and effective.
Cons
- Users find the difficulty locating features in Primo frustrating, indicating a need for clearer navigation and improved UX.
- Users note that improvement is needed in the device ordering and repair request processes, which are confusing and unclear.
- Users note the missing features for iPads, which limits functionality and hampers the overall experience.
- Users feel that the device ordering and repair processes on Primo are unclear and require significant improvement.
- Users find some features lacking in user-friendly UX, requiring extra effort to locate and utilize effectively.
What Are Recent G2 Reviews of Primo?
"A modern and reassuring MDM/EDR platform for everyday use"
Rating: 5.0/5.0 stars
— Jonathan B.
"User-friendly MDM with a Clear Knowledge Base and Excellent Support"
Rating: 4.0/5.0 stars
— Loriks H.

