Primo Reviews & Product Details

Based on my experience with other MDM solutions, I recommend Primo because it’s more user-friendly. Most of the features and services are straightforward to understand, the knowledge base is clear, and in most cases an average, experienced technician can likely set up the MDM independently.

Support from the Primo Team is excellent. They’re consistently available through multiple channels such as email, chat, and phone, and overall they respond proactively to our requests and feedback. Review collected by and hosted on G2.com.

There needs to be more effort put into the services that seem to have been added to Primo, but that don’t fall directly under the Primo team’s responsibility. I’m referring to ordering devices or requesting repairs. The process is a bit tricky and not very clear, even for the Primo team itself. Improvements are needed on this side. Review collected by and hosted on G2.com.

Primo has established itself with us as a credible alternative to a well-known solution that, however, did not tick all the boxes for our organization. Under the hood, the platform combines high-level MDM and EDR, which provides us with real comfort regarding security and fleet management issues. Interactions with the Primo team have always been simple, direct, and effective, whether during deployment or on a daily basis since then. In the end, we are fully satisfied with our choice and confident for the future. Review collected by and hosted on G2.com.

The complexity of SentinelOne, which is a tool where the configuration can take you very far, is still not abstracted. Review collected by and hosted on G2.com.

Primo offers a simple, clear interface that is easy to use. It is a true all-in-one tool that makes user onboarding and offboarding simple and efficient. Integrations with other software are EASY. Ordering and managing equipment is greatly simplified, saving time and reducing overhead costs. Customer service is responsive and helpful. Review collected by and hosted on G2.com.

One limitation is the lack of an API, which would make it easier to connect Primo with internal software and build custom integrations. Review collected by and hosted on G2.com.

- The new interface has a better user experience

- The "Zero-Touch" Deployment is great and multi-platform (Apple Business Manager & Windows Autopilot)

- The vision on the health status and upgrade of the laptop fleet

- The lifecycle management of the laptop fleet (integrated ordering + take-back and recycling of old laptops)

- Onboarding and Offboarding

- Customer Service attentive and responsive Review collected by and hosted on G2.com.

- Order with delivery times that are much too long (or even orders canceled because models are no longer in stock)

- Chaotic deliveries of laptops (dropped off in a supermarket) Review collected by and hosted on G2.com.

The availability of customer service via Slack Review collected by and hosted on G2.com.

I only use the MDM version. And in this version, what's less convenient for the user is having to create an account during the onboarding process. Review collected by and hosted on G2.com.

Good support and frequent updates/envolutions. Good integrations with the SaaS we use. Review collected by and hosted on G2.com.

Things are evolving fast but a few features are for iPads are still missing. Review collected by and hosted on G2.com.

- The customer service is always helpful and very responsive on slack.

- Fixing issue and bugs are usually done within hours if not minutes Review collected by and hosted on G2.com.

The UX of certain features is not always the best and one have to search around Review collected by and hosted on G2.com.