G2

shoeb a.

Junior Network Engineer

Mid-Market (51-1000 emp.)

1/18/2022

"Best Ticket tool with many options"

4.5/5

What do you like best about Bruin?

Bruin portal is a ticketing tool which can auto generate tickets when we integrate with any monitoring tool like Orchestrator, where any event is generated we can make that trigger a ticket in Bruin portal with assigned people to work on them. Review collected by and hosted on G2.com.

What do you dislike about Bruin?

Bruin sometimes fails to send out an email when there is an update in the Bruin ticket, also the portal is slow when compared to others. Should've been better UI so that it would be easy to followup or create a new ticket in the portal. Review collected by and hosted on G2.com.

Recommendations to others considering Bruin:

If affordable and having an upgraded environment then Bruin would be recommended for the automation of the incident reports. Review collected by and hosted on G2.com.

What problems is Bruin solving and how is that benefiting you?

We can maintain an inventory as well which woud help in creating a ticket based on the device id in the inventory. We can have the history of the tickets as well for the particular asset id. Review collected by and hosted on G2.com.