Best Managed Live Chat Providers - Page 4

How Many Managed Live Chat Providers Products Does G2 Track?

Total Products under this Category: 78

Category Stats (Sep 2026)

  • Average Rating: 4.62/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: SupportYourApp (+0.97%) - Among all products in this category, SupportYourApp recorded the largest rating increase compared to last month

Last updated: September 26, 2026

How Does G2 Rank Managed Live Chat Providers Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 300+ Authentic Reviews
  • 78+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Managed Live Chat Providers

G2 Grid® for Managed Live Chat Providers plotting products by satisfaction and market presence

Highlighted products: Teleperformance, SupportYourApp, Ngage Live Chat, Helpware, Melu Managed Messaging, Peak Support, Smith.ai Live Chat, and Chat Metrics | Managed Live Chat.

Underlying data: [Grid® JSON](https://www.g2.com/categories/managed-live-chat/grids.json?focus%5B%5D=teleperformance&focus%5B%5D=supportyourapp&focus%5B%5D=ngage-live-chat&focus%5B%5D=helpware&focus%5B%5D=melu-managed-messaging&focus%5B%5D=peak-support&focus%5B%5D=smith-ai-live-chat&focus%5B%5D=chat-metrics-managed-live-chat)

Guzli

AI Chatbot for Customer Support & Lead Capture Guzli is an AI chatbot for customer support and lead capture designed to resolve complex customer issues, automate support workflows, and turn conversations into qualified sales opportunities across every channel. Unlike basic AI chatbots that only answer questions, Guzli executes real actions. It processes refunds, updates subscriptions, places Shopify orders, books meetings, and pushes qualified leads directly into your CRM. Key capabilities: - Automates customer support tasks including refunds, disputes, subscription changes, and technical troubleshooting - Captures and qualifies leads by collecting contact details and intent in real time - Integrates with Shopify and Stripe to enable product browsing, checkout, and subscription management in chat - Supports website chat, WhatsApp, Facebook Messenger, Instagram, Slack, and email - Books meetings, schedules demos, updates tickets, and triggers CRM workflows automatically - No-code setup for fast deployment without engineering support - Works with Zendesk, HubSpot, and Salesforce without requiring migration How it works: Guzli combines generative AI with deterministic rules so it behaves like your best human agents. Teams define instructions and guardrails, and Guzli executes them reliably. When uncertain, it asks clarifying questions or searches again instead of responding with dead ends. Built for conversion and escalation: Guzli proactively starts conversations based on behavior such as pricing page visits, exit intent, or cart abandonment. It analyzes tone and intent to prioritize urgent users and escalates conversations to human agents with full context and summaries. Proven results: - Resolves an average of 67 percent of customer conversations - Some teams achieve resolution rates up to 93 percent - Trusted by over 6,500 teams including fast-growing SaaS companies - Ranked #1 AI Agent on G2 with the highest number of reviews

Who Is the Company Behind Guzli?

  • Seller: Guzli
  • Year Founded: 2025
  • HQ Location: Columbia, US
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Handlr Managed Live Chat

FACT: Potential customers visit your website every day and leave without you ever knowing as much as their name. Proactive live chat disrupts normal website visitor behaviour. By engaging your visitors at the optimum time, our proactive chat software generates 3x more leads. Most small businesses may struggle to monitor their own live chat and sadly, it's often only larger companies who have the resources to capture even more customers. Most of our live chat software customers have turnovers in the millions. That just doesn't seem fair. So Handlr has created a small business-friendly managed live chat service staffed by expert UK based real humans and backed up by our lead capture bot out of hours. We won't be your customer service, but we will capture those important sales leads for you, so you can close the sale when you're back in the office. Our managed chat service captured over £25,000 of new business leads in the first 2 months for one of our customers. You can see their case study on our website https://handlrlivechat.com/ For small businesses on a really tight budget, our 24/7 lead capture bot will interact with your website visitors for just a few pence an hour. We have managed live chat plans suitable for all businesses, new or old, big or small. Visit https://handlrlivechat.com/ for more information.

Who Is the Company Behind Handlr Managed Live Chat?

  • Seller: Handlr
  • Year Founded: 2017
  • HQ Location: London, GB
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Helo Conversations

Helo Conversations is an AI-powered omnichannel chatbot and customer engagement platform from Helo.ai that helps enterprises automate support, boost engagement, and manage conversations at scale. It deploys intelligent chatbots across 15+ channels — including WhatsApp, Facebook Messenger, Instagram, websites, and in-app — and consolidates every customer message into a single OneView Inbox for unified, efficient handling. Built for enterprises in banking, financial services, insurance, retail, and e-commerce, the platform offers a no-code drag-and-drop bot builder, multilingual support across 50+ languages, advanced analytics, and seamless integration with existing systems. Trusted by leading brands such as Kotak Mahindra Bank, HDFC Bank, Axis Bank, Bajaj Finserv, Reliance Digital, and Tata Power, Helo Conversations delivers up to 80% improvement in response rates and 3x ROI by combining AI automation with human-in-the-loop control — all backed by enterprise-grade security and compliance.

Who Is the Company Behind Helo Conversations?

  • Seller: Helo.ai by VivaConnect
  • Year Founded: 1997
  • HQ Location: Plot No. C-7, MIDC Central Rd, opposite Rolta Techno Park, VivaPlex, MIDC, Subhash Nagar, Andheri (E, Mumbai, Maharashtra 400093
  • LinkedIn® Page: www.linkedin.com
    286 employees on LinkedIn®
  • Ownership: Vikram Raichura

Helpefi Helpdesk

AI-powered helpdesk with unified inbox, live chat, knowledge base, AI Copilot, automation, and optional ITSM. Replace 3–5 tools with one platform.

Who Is the Company Behind Helpefi Helpdesk?

HiredSupport

HiredSupport is one of the leading support as a service company. Our founding vision aimed to reshape perceptions surrounding outsourcing by delivering winning customer service teams and business process outsourcing teams. We work with startups, eCommerce brands, SaaS, government, retail, and enterprise level clients to help serve their needs in customer service (live chat, email, tickets, and calls), full call center (inbound and outbound services), data annotation and labeling, data transcription, medical billing, content moderation, virtual assistants and receptionists, and just about any task that can be outsourced by a business.

Who Is the Company Behind HiredSupport?

Horus Desk

Horus Desk is an AI receptionist that qualifies website visitors and books meetings 24/7 via chat and email. It asks the right questions — budget, timeline, authority — before scheduling, and escalates to your team when needed. Supports 6 languages, integrates with Gmail, Outlook, Calendly, and Google Calendar, and goes live in 24 hours with no technical setup. Horus Desk also offers managed support teams and custom software development for businesses that need human backup or bespoke tools.

Who Is the Company Behind Horus Desk?

Human Powered Live Chat for Home Healthcare

AidQuest is the only human-powered live chat solution with agents who are specifically trained to handle home care agency needs. With our HIPAA-compliant chat platform, your agency is ON-24/7.

Who Is the Company Behind Human Powered Live Chat for Home Healthcare?

  • Seller: AidQuest
  • Year Founded: 2020
  • HQ Location: Burlingame, US
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

Insight Consultancy

Chat Ninjas are an online customer service agency, using chat windows that are built into the user's website and customised around their branding.

Who Is the Company Behind Insight Consultancy?

  • Seller: Insight Consultancy
  • Year Founded: 2009
  • HQ Location: Leicester, GB
  • Twitter: @Chat_Ninjas
    1,305 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    10 employees on LinkedIn®

KPN Contact Center Services

KPN Contact Center Services provides communication channels accessible to customers and employees. In addition, Workforce Optimization offers specific analyzes of your customers, employees and processes.

Who Is the Company Behind KPN Contact Center Services?

  • Seller: KPN
  • HQ Location: Rotterdam, South Holland, Netherlands
  • Twitter: @KPN
    42,247 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    17,840 employees on LinkedIn®

Live Chat Agents & Software

Hire 24x7 live chat agents. Live Chat Squad offers a human-based live chat answering service. Now convert website traffic into leads.

Who Is the Company Behind Live Chat Agents & Software?

Livprop chat Services

Livprop live chat services enable you to generate 5X ROI from your existing website traffic. Livprop’s chat services instantly improve your sales team productivity by identifying and handing over pre-qualified leads to the sales team.

Who Is the Company Behind Livprop chat Services?

  • Seller: Livprop
  • Year Founded: 2004
  • HQ Location: Bangalore, IN
  • Twitter: @LIV_PROP
    22 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    26 employees on LinkedIn®

Magento 2 WhatsApp Chat Extension

Magentobrain develops Magento 2 WhatsApp chat extension. It allows customers to instant contact to store admin via WhatsApp for any inquiries or queries. This extension requires a WhatsApp account for both customer and the admin. If you don’t have a WhatsApp account, then first you need to create an account using your mobile number. At this time, there are no additional fees required for the service.

Who Is the Company Behind Magento 2 WhatsApp Chat Extension?

Magnet Beauty

Magnet Beauty is transforming the digital customer experience through our Conversational Cloud Platform for e-Commerce. When you walk into a retail store, you expect someone to be available when you need help. Why should it be any different online? Through Magnet Beauty’s crowdsourced economy of the scale model, we have made live chat possible for every beauty brand’s website. Give your customers the information they want, when they want it. Certified BeautyPros, managed, monitored, staffed and trained by Magnet Beauty, provide live sales chat for your brand. Schedule a demo and get started with Magnet today!

Who Is the Company Behind Magnet Beauty?

Managed Live Chat Providers

Outsourced Live Chat Service For Your Website! Don’t let your customer bounce off your pages, offer them live help on your website and make sure you secure the sale or resolve customer service issue the first time round. Our professional website chat operators will take care of your clients 24 x 7 as if they were your own staff. With your competitors only a click away, giving customers the experience they demand, whilst at the browsing stage means you keep customers on your site and you keep them happy. Quality Services We will pro-actively treat your customers as our own, and provide a seamless, first-class live website chat service 24 x 7. Experienced Staff We only deploy experienced and well-informed live chat operators on your website to handle customers’ queries. Affordable Plans Managed live chat service aren’t just for big business anymore. Our low price makes it affordable for everybody. Excellent Support We will pro-actively treat your customers as our own, and provide a seamless, first-class live website chat service 24 x 7. From Just $149/Mo - Unlimited Chats with IOS, Android and Web App Live Lead Notifications!

Who Is the Company Behind Managed Live Chat Providers?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024