Top Free Live Chat Software - Page 15

Convrs

Convrs is an omnichannel messaging platform that helps sales, marketing and customer service teams have better conversations on the channels their customers already use — WhatsApp, Instagram, Facebook Messenger, web chat (live chat), two-way SMS, LINE and Viber. Every agent gets a single inbox covering all their channels, with full conversation history, assignments, internal notes and role-based permissions, so no conversation lives on a personal phone and nothing gets lost. On top of the inbox, Convrs adds AI chatbots with a no-code flow builder, AI agent tools (suggested replies, instant summaries, sentiment and CSAT detection, topic tagging), WhatsApp marketing campaigns and bulk messaging, proactive outbound messaging, and automation for notifications and follow-ups. It integrates with HubSpot and Salesforce and offers the Convrs API for CRM and trading-platform connections. Convrs is an official Meta Tech Partner built on the WhatsApp Business Platform, with guided setup included and WhatsApp Coexistence support for teams moving from the WhatsApp Business App. It is used by 100+ brands worldwide, with particular depth in regulated and high-volume industries — forex & CFD brokers, prop trading firms, financial services, contact centers, travel, health tourism, property and charities.

EvoAI

EvoAI is the AI customer experience platform for DTC and eCommerce, built on a first-party identity graph instead of stateless session IDs. Three apps, one brain: AI Sales Assistant for Conversational Commerce Platforms, conversational support with customer service automation and 24/7 customer self-service, and AI Search. One shopper profile across chat, email, SMS, WhatsApp, and Facebook Messenger. Also one of the few Digital Customer Service Platforms built for DTC: modern help desk, brand-native live chat, conversational marketing, and social customer service. One inbox, one memory. Sit on top of Gorgias, Kustomer, Zendesk, Richpanel, Freshdesk, or Help Scout, or run EvoAI native. Free trial for any-size brand. 30%+ CX cost reduction on signup. Live in days. Built on Blotout. Trusted by 1,300+ DTC brands including Plug.tech, Beard Struggle, Oakcha, and Caden Lane.

Falkon Chat

Falkon Chat is a secure, AI-enhanced live chat platform that empowers businesses to engage customers in real time, streamline support operations, and drive conversions from a single, unified dashboard. Designed for support, sales, and growth teams, Falkon Chat combines real-time messaging with automation, customization, and actionable insights, helping companies deliver fast, personalized interactions that boost satisfaction and loyalty. With Falkon Chat, websites transform into active engagement hubs. Teams can proactively initiate conversations, respond instantly to visitor questions, and guide prospects through the buying journey. Customizable chat widgets allow the interface to reflect your brand’s identity, while automation rules reduce repetitive manual tasks like greetings, routing, and inquiry categorization. Falkon Chat supports advanced team workflows through features like intelligent agent assignment. Chat transcripts and scheduled reports keep stakeholders informed on key performance metrics like response times, chat volume, and customer satisfaction trends. The platform’s omnichannel capabilities let teams manage conversations from multiple channels in one place, eliminating the need to switch between tools. Unlimited conversation history and visitor activity tracking ensure agents have full context to provide informed support, increasing both efficiency and conversion potential. Whether you’re a small business aiming to improve customer responsiveness or an enterprise seeking a scalable, secure chat solution, Falkon Chat delivers powerful functionality in a user-friendly package, with a streamlined setup and flexible pricing that grows with your business.

Grux

Grux is a Google Workspace task management, shared inbox, and workflow platform that turns Gmail and Google Chat conversations into structured, trackable work. Teams running on Google Workspace often coordinate work through Gmail threads, Google Chat messages, shared Drive folders, and informal conversations. Requests arrive through email or chat, but ownership, status, and workflow are rarely defined. As organizations grow, work becomes harder to track, follow-ups become manual, and execution depends on memory rather than systems. Grux solves this by adding task management and workflow structure directly inside Google Workspace. Using the Grux Chrome extension, teams can convert Gmail messages and Google Chat conversations into trackable tasks, assign ownership, define workflow stages, and maintain shared visibility across projects without switching tools. Instead of moving work into a separate project management platform, Grux enables teams to manage tasks and workflows directly inside Gmail and Google Workspace. Grux also functions as a collaborative shared inbox for teams managing high volumes of communication. Incoming requests from clients, teammates, and partners can be routed through defined workflows, assigned to the right owners, and tracked through completion. This makes Grux useful for operations teams, professional services organizations, and customer support teams looking for a shared inbox for Gmail or a help desk workflow built on Google Workspace. Grux connects execution directly to the files and conversations that created the work. Teams can link Google Drive documents to tasks, collaborate through shared views, annotate screenshots, and record short walkthroughs when additional context is needed. By linking conversations, files, and task tracking together, Grux prevents work from getting lost across inboxes, chat threads, and documents. Many organizations rely on multiple disconnected tools to manage task tracking, shared inboxes, internal coordination, documentation, and customer communication. Over time this creates SaaS sprawl, where different teams adopt overlapping software that increases cost and operational complexity. Grux consolidates these workflows into a single execution system built directly on top of Google Workspace. Organizations often use Grux to replace lightweight task managers, shared inbox software, internal help desk tools, and coordination platforms. By centralizing work inside Gmail, Google Chat, and Google Drive, teams can manage projects, requests, and communication without introducing additional software layers. Designed for organizations running on Google Workspace as their operational backbone, Grux improves visibility, accountability, and coordination by turning everyday communication into structured work.

HaloCSM

HaloCSM is a type of customer service software that helps support teams manage, track and resolve customer enquiries across multiple communication channels from a single system. It is developed by Halo Service Solutions, a software company headquartered in the United Kingdom, and is used by organisations that support external customers rather than internal employees. Customer service software, also referred to as help desk software or customer support ticketing software, centralises incoming customer contact into a shared queue so that agents can respond consistently and managers can measure service performance. HaloCSM is commonly adopted by B2B software companies, financial services firms, retailers, universities, healthcare providers and public sector organisations. Most implementations replace a shared email inbox, a legacy help desk tool, or several separate point solutions used across different channels. Core capabilities of HaloCSM include: Omnichannel ticketing. Email, live chat, telephone, WhatsApp, social media and web forms feed into a single queue, with a unified customer history available to every agent regardless of the channel used. Customer self service. A brandable customer portal provides a knowledge base, ticket logging and ticket tracking, with AI powered search that allows customers to resolve common questions without contacting an agent. AI agents and automation. AI agents resolve routine enquiries end to end, and assistive features cover response drafting, conversation summarisation, sentiment analysis and automated ticket categorisation. Workflow and SLA management. A configurable workflow engine handles routing, escalation, approvals, custom fields and service level agreement tracking, and is configured by the customer's own team rather than through vendor professional services. Reporting and analytics. Dashboards and reports cover CSAT, first contact resolution, response and resolution times, agent performance, channel volume and open ticket backlog. HaloCSM is available as a cloud hosted service or installed on the customer's own infrastructure. Cloud hosting is offered with data residency options including the United Kingdom, United States, European Union and Australia. Licensing is per agent, with functionality included in the licence rather than divided across pricing tiers, and AI resolution is included rather than charged as a separate per resolution fee. Points of difference prospective buyers commonly evaluate: Internal IT support and external customer service can run on one platform, as HaloCSM shares an underlying platform with HaloITSM, HaloPSA and HaloCRM. Self hosted deployment is supported alongside cloud AI usage is not metered per resolution Configuration does not require paid professional services HaloCSM integrates with Microsoft 365, Microsoft Entra ID, Microsoft Teams, Salesforce, Slack, common telephony platforms and single sign on providers, and provides a REST API for custom integration.

HelpForShopping

HelpForShopping offers a live chat solution for e-commerce sites, designed to engage visitors in real time, provide personalized product suggestions, and reduce product returns, all while enhancing customer satisfaction. With features that increase conversion rates, build loyalty, and offer quick support, HelpForShopping is ideal for businesses looking to optimize their online customer experience. Why Choose HelpForShopping’s Live Chat Widget? Increase Conversion Rates HelpForShopping’s live chat widget enables agents to engage directly with visitors, making it easy to convert browsing into purchases with real-time product recommendations and quick answers to customer inquiries. • Real-time product suggestions • Direct interactions to reduce purchase hesitation • Track chats that lead to sales to analyze agent performance Reduce Product Returns By providing detailed information and personalized advice at the time of purchase, HelpForShopping helps customers make informed choices, reducing the rate of product returns. • Expert support to help customers choose the right product • One-click FAQ responses for common questions • Better understanding of customer needs to prevent purchasing errors Enhance Trust and Customer Loyalty HelpForShopping helps build long-lasting relationships with customers by recognizing returning visitors, allowing them to revisit suggested products, and offering personalized benefits to loyal customers. • Identify returning visitors and continue previous conversations • Registered users can access a list of previously suggested products • Increased loyalty by tracking and addressing customer preferences Provide Faster, More Efficient Support Designed for quick, efficient responses, HelpForShopping offers one-click FAQ replies and customized chat options. Agents can specialize by product category, optimizing response times and the customer experience. • Quick reply system with one-click FAQ responses • Category-based agent assignment for targeted expertise • Options for visitors to change agents or categories during the chat Additional Features: Expert Community Addon With the Expert Community Addon, go beyond agent-based chat by inviting your top customers to become brand ambassadors and product experts. This growing community provides around-the-clock support, assisting visitors even outside regular hours. • Brand Ambassadors: Engage your best customers to answer visitor questions • 24/7 Support: Experts are available evenings and weekends • Shared Success: Experts earn commissions only on conversions generated through their chats, aligning their success with yours Simple and Fast Integration HelpForShopping’s widget is easy to set up with no coding required, and it’s available as a plugin for WordPress, with Shopify and Odoo plugins coming soon. Get HelpForShopping up and running in minutes to enhance sales and customer support. • Easy setup with the WordPress plugin • Shopify and Odoo plugins coming soon • Installation guide included for quick activation HelpForShopping, backed by the European Union, empowers businesses to optimize e-commerce performance through intelligent live chat and an engaged expert community, enhancing sales and customer satisfaction.

ipSCAPE

IPscape empowers organisations to build customer moments that enhance trust, loyalty and engagement​. We provide AI-powered contact centre and communication technology that creates seamless omnichannel customer experiences across Voice, Email, Web Chat and emerging channels.  We empower organisations to orchestrate customer journeys that delight their customers to better serve, understand, and respond to their needs in the AI-era. Easily extend the SCAPE platform to meet your unique business requirements by leveraging API’s and integrations to achieve interoperability with a range of internal systems including your CRM, Business Intelligence, and Workforce Management tools.

Average Rating: 4.8/5.0

Total Reviews: 28

iReview

iReview — The All-In-One Review Management & Online Reputation Platform iReview is a leading review management software and online reputation management platform designed to help businesses generate more 5-star reviews, improve their Google ratings, and manage customer feedback from one centralized dashboard. Built for both single-location businesses and multi-location enterprises, iReview streamlines every part of the review and reputation workflow — from collection to response to analytics. With iReview, businesses can effortlessly increase positive Google reviews, Yelp reviews, and Facebook recommendations through automated SMS and email review requests, QR codes, and NFC tap-to-review cards. Customers can leave feedback in seconds, dramatically increasing review volume. iReview also protects your online reputation by routing negative feedback to a private form, allowing businesses to resolve issues before they appear publicly. The platform consolidates reviews from all major sites, giving teams real-time visibility into customer sentiment. AI-powered review responses allow businesses to reply instantly with personalized, professional messaging — saving hours of manual work while maintaining a consistent brand voice. For hands-off teams, iReview offers full-service review management where outreach, monitoring, and responses are handled for you. iReview improves local SEO, helping businesses rank higher on Google Maps and local search results by increasing review frequency, improving sentiment, and maintaining accurate business listings. Advanced analytics provide insights into rating trends, customer satisfaction, employee performance, and multi-location reporting. Ideal for restaurants, auto dealers, home service companies, medical and dental offices, real estate firms, and franchises, iReview helps any business build trust, increase visibility, and convert more customers in a review-driven marketplace. Simple to set up and built for scale, iReview gives you everything you need to grow your online reputation, outperform competitors, and turn reviews into revenue. Why iReview Stands Out End-to-end reputation management (not just review monitoring) AI-powered automation to save hours of manual work Negative review protection + feedback capture Tools for both single-location and enterprise multi-unit brands Optional full-service management for busy teams NFC tap-to-review technology that dramatically increases review volume Designed to be simple, fast, and affordable — without sacrificing power

Joble

Joble is an AI customer-engagement platform for small businesses that lose customers to unanswered calls, chats and messages. Its AI agents answer, qualify and follow up across website chat, phone, WhatsApp, email and SMS, and they share one memory, so a customer who chats at 11pm and calls the next morning does not start again. Every conversation lands on one timeline per customer, and your team can step in at any point. Because they share one memory, a customer switching channels never explains themselves twice. Five minutes to set up, 13 languages. From €74 a month.

KIMCC INC

Kim.cc is the most reliable AI-native customer support service for Shopify, eCommerce and DTC brands. You get a powerful AI toolkit paired with Sentinels, trained CX professionals who implement, train, and QA the AI, and step in the moment a ticket needs human judgement. 1) AI resolves repetitive tickets end to end, including order status, shipping delays, returns, refunds, exchanges, and subscription changes, not just generic replies 2) Takes real backend actions across Shopify, your helpdesk, and other connected ecosystems, closing the loop instead of just answering 3) Works within your existing stack (Gorgias, Zendesk, Freshdesk, Shopify, etc..) instead of forcing you to replace it 4) Sentinels are the CX experts with real industry experience, who setup your AI, monitor every interaction, train the AI, and step in on anything uncertain or high-stakes before it reaches a customer The result: an AI that actually resolves, backed by Setinels, who catch what it can't handle alone, so brands can automate more without gambling on customer trust.

Lime CRM

Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and enables you to not only manage and track, but also make use of all your customer data. With smart add-ons and integrations to your other IT systems, duplicate work will be avoided and you can instead focus on what's important: providing exceptional customer experiences. Hosted or on your own server.

Average Rating: 4.3/5.0

Total Reviews: 92

LiveChat4Dynamics

Imagine turning your website into a powerful connection tool with LiveChat4Dynamics. This handy app brings your Microsoft Dynamics 365 CRM and website visitors closer by integrating a live chat widget right on your site. The result? Real-time conversations that let you engage instantly and offer quick support. But it doesn’t stop there. Every chat is automatically saved in your Dynamics 365 CRM, giving you a complete view of your customers. You’ll gain valuable insights into their needs, preferences, and past interactions, helping you build stronger, more personalized relationships. LiveChat4Dynamics also makes lead generation a breeze. When visitors chat with you, their information is captured directly in your CRM. This means you can turn casual visitors into potential customers and guide them with tailored conversations that meet their needs. And let’s talk about customer satisfaction. By responding quickly to inquiries and concerns, you show your visitors they’re a priority, leaving a positive and lasting impression. Need a boost in sales? With LiveChat4Dynamics, you can chat with prospects in real time, answer their questions, and guide them toward making a purchase. It's like having a personal sales assistant working 24/7! LiveChat4Dynamics is your go-to solution for better engagement, smoother sales, and top-notch customer service. With it, your website becomes more than just a page—it becomes a space where connections happen and businesses grow.

MindX Service AI

MindX Service AI empowers customer-first companies to deliver faster, more empathetic, and intelligent support experiences that go beyond traditional automation. Built on our proprietary Nexa AI orchestration layer, it combines AI-powered customer agents, an AI co-pilot for human reps, and real-time insights for CX leaders—ensuring every interaction drives satisfaction and loyalty. By automating repetitive questions, guiding agents with contextual suggestions, and uncovering actionable trends in service data, MindX Service AI helps teams resolve issues with speed and empathy. Designed to adapt to each company’s unique workflows, our AI reduces inefficiencies, boosts productivity, and ensures leaders have full control over outcomes. With a focus on reliability, personalization, and our mission to #EndPoorService, MindX Service AI equips businesses to deliver exceptional support at every touchpoint—turning customer service into a true growth driver.

MirageCHAT

MirageCHAT is a shared team inbox with an AI assistant for businesses that talk to their customers on messaging apps. WhatsApp, Instagram, Facebook Messenger, Telegram and website chat arrive in one inbox, where your team assigns conversations, adds internal notes, sets follow-up reminders and sees each customer's full history. You can keep your number in the WhatsApp Business app and use MirageCHAT at the same time — and customers can call your WhatsApp number while your team answers in the browser, with the call right next to the chat. The AI assistant answers from your own website, notes and photos, in the customer's language. For each channel it stays off, suggests a reply, or answers by itself — and hands the conversation to a person when the answer is missing. Use the AI replies included in your package, or connect your own AI key. Comments from Instagram, Facebook, TikTok and YouTube sit in one list next to the messages, and on Instagram and Facebook a comment can bring a public reply and a private DM. Automations reply in a short form or on a visual canvas, with waits, branches and hand-over to the team. Growth sends WhatsApp offers to contacts who agreed and counts the sales each campaign brings. Social Studio publishes posts, stories, reels, TikTok videos, YouTube videos and Shorts from one screen, now or scheduled up to a year ahead, and Insights shows views, engagement, your best posts and your best time to post. MirageCHAT runs on the web, iPhone, iPad and Android. Every paid package has unlimited team members, access set module by module, and WhatsApp fees billed by Meta with no markup. Start free, or try Pro for 14 days with no credit card.

Mixdesk

Mixdesk is an AI-powered customer engagement platform for global sales, marketing and customer support teams. Its omnichannel inbox brings website chat, Email, WhatsApp, Facebook Messenger, Instagram, LINE and Telegram into one workspace. AI customer service and human collaboration AI Agent answers routine questions using your business knowledge, collects lead details and routes conversations to human teammates when personal attention is needed. Shared conversation history helps teams pick up with context. Multilingual support Use message translation to help your team serve customers across languages and markets. Customer service automation Configure welcome messages, conversation assignment, tagging and follow-ups. Proactive messaging, contact management and reporting help teams coordinate sales and support. Who is Mixdesk for? Businesses managing customer conversations across countries and channels, including ecommerce, international trade and service teams. Features and usage allowances vary by plan. AI Agents are available from Pro; third-party channel fees are separate. Official resources Website: https://mixdesk.com/ Pricing: https://mixdesk.com/pricing English Help Center: https://mixdesk.com/help/en/ LinkedIn: https://www.linkedin.com/company/mixdesk/ YouTube tutorials and demos: https://www.youtube.com/@MixdeskOfficial