Best Incident Management Software - Page 5

How Many Incident Management Software Products Does G2 Track?

Total Products under this Category: 298

Category Stats (Nov 2026)

  • Average Rating: 4.43/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: All Quiet (+0.78%) - Among all products in this category, All Quiet recorded the largest rating increase compared to last month

Last updated: November 02, 2026

How Does G2 Rank Incident Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 20,800+ Authentic Reviews
  • 298+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Incident Management Software

G2 Grid® for Incident Management Software plotting products by satisfaction and market presence

Highlighted products: ServiceNow IT Service Management, NinjaOne, xMatters, Jira Service Management, Freshservice, Rootly, PagerDuty, and New Relic.

Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=xmatters&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=rootly&focus%5B%5D=pagerduty&focus%5B%5D=new-relic&segment=all)

SimpleRisk

SimpleRisk is an Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC) platform built for organizations that need enterprise-class capabilities without enterprise-class price tags or implementation timelines. Founded by security practitioners and rooted in open source, SimpleRisk gives risk, compliance, and security teams a single system of record for managing the full lifecycle of risks, controls, policies, vendors, audits, and incidents; with the flexibility to adapt to how your program actually operates. What SimpleRisk Helps You Do Identify, assess, prioritize, and track risks from initial discovery through mitigation and closure. Map controls to industry frameworks and continuously demonstrate compliance. Centralize policies with version control, approval workflows, and user attestations. Manage third-party risk through structured vendor assessments. Document and respond to incidents. Plan, execute, and report on audits. Bring your asset inventory, documents, and evidence into one place so audit prep stops being a fire drill. Core Capabilities * Risk Management: Configurable risk register with multiple scoring methodologies (Classic, CVSS, DREAD, and more), customizable risk fields, mitigation tracking, residual risk calculation, and full risk lifecycle workflows. * Compliance & Audit Management: Map controls to common frameworks, run control tests, manage findings, and centralize audit evidence in one place. * Policy Management: Author, review, approve, publish, and track attestations on policies and procedures with full version history. * Vendor / Third-Party Risk Management: Send and score vendor questionnaires, track vendor risk over time, and tie vendor risk into your enterprise risk register. * Incident Management: Capture, classify, and respond to security and operational incidents with structured workflows and reporting. * Asset Management: Maintain an asset inventory tied to risks, controls, and vendors so you can see exposure in context. * Document Management: Centralize and version-control supporting documentation, evidence, and artifacts. * Reporting & Dashboards: Out-of-the-box reports plus custom views to communicate risk posture to executives, auditors, and the board. * Customization Without Code: Add custom fields and forms to fit your program without engaging a developer or a six-figure professional services engagement. Frameworks and Standards SimpleRisk supports the frameworks that mid-market and regulated organizations actually use, including ISO 27001/27002, SOC 1 and SOC 2, NIST Cybersecurity Framework, NIST 800-53, NIST 800-171, HIPAA, PCI DSS, GDPR, CCPA, CMMC, and the CIS Controls, plus the ability to import or build your own custom control sets. Integrations SimpleRisk integrates with leading vulnerability scanners (including Tenable, Rapid7 and Qualys), single sign-on via SAML, LDAP/Active Directory for user provisioning, and exposes a REST API for connecting to ticketing systems, SIEM, and the rest of your security and IT stack. Deployment Options * SimpleRisk Core (Free & Open Source): A fully functional risk management platform under an open source license. Self-host on your own infrastructure with no vendor lock-in. * SimpleRisk On-Premise (Commercial): Self-hosted with the full Enterprise Extras (custom fields, advanced reporting, compliance management, vendor management, and more) plus commercial support. * SimpleRisk Hosted (SaaS): Fully managed cloud deployment with the same capabilities as On-Premise, available in US and EU regions. Who SimpleRisk Is For SimpleRisk is built for mid-market and growth-stage organizations that have outgrown spreadsheets but find platforms like RSA Archer, ServiceNow GRC, MetricStream, and OneTrust over-engineered, over-priced, or too slow to deploy. Common use cases include: * Building a defensible risk management program from scratch * Preparing for SOC 2, ISO 27001, or HIPAA audits * Centralizing vendor risk across procurement and security * Replacing risk and compliance spreadsheets with a single system of record * Demonstrating cyber risk posture to leadership, customers, and regulators Why Customers Choose SimpleRisk * Affordable and transparent pricing: Clear tiers, no surprise add-ons, and a free open source option. * Fast time to value: Most customers are up and running in days, not months. * Open source heritage: Inspect the code, extend the platform, and avoid black-box vendor lock-in. * Practitioner-built: Designed by security professionals who actually run risk programs. * Responsive support: Direct access to engineers and risk practitioners, not Tier 1 ticket triage. Whether you're starting your first formal risk program or replacing legacy GRC tooling that no longer fits, SimpleRisk gives you the structure of enterprise GRC with the agility your team actually needs. Try SimpleRisk Core for free, or contact us to see the full platform in action.

Average Rating: 4.5/5.0

Total Reviews: 14

How Do G2 Users Rate SimpleRisk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 9.4/10 (Category avg: 8.8/10)
  • Constant Monitoring: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind SimpleRisk?

Who Uses This Product?

  • Company Size: 40% Large, 33% Small

What Do G2 Reviewers Say About SimpleRisk?

AI-generated summary from verified user reviews

Pros
  • Users find SimpleRisk to be highly user-friendly, making risk management straightforward and efficient for organizations.
  • Users value the simplified risk management offered by SimpleRisk, enhancing their Governance, Risk, and Compliance initiatives effectively.
  • Users value the in-depth features of SimpleRisk for effective policy management and risk assessment.
  • Users appreciate the in-depth features of SimpleRisk, which simplify risk management and enhance their GRC programs.
  • Users love how SimpleRisk offers in-depth features while being easy to use, simplifying risk management effectively.
Cons
  • Users report slow performance in SimpleRisk, which hampers overall efficiency and creates frustration during use.
  • Users note the 15% budget reduction as a downside of using SimpleRisk, impacting their financial planning.
  • Users find the product's complexity challenging due to a steep learning curve and performance issues.
  • Users find the distracting design of SimpleRisk contributes to an outdated and less enjoyable user interface.
  • Users often face inaccuracy issues with SimpleRisk that diminish trust in the provided results and metrics.

What Are Recent G2 Reviews of SimpleRisk?

SquaredUp

SquaredUp is a unified observability portal. Say goodbye to blind spots and data silos. Using data mesh and cutting-edge data visualization, SquaredUp gives IT and engineering teams one place to see everything that matters. Bring together data from across your tech stack without the headache of moving the data. Unlike other monitoring and observability tools that rely on a data warehouse, SquaredUp leaves your data where it is, plugging directly into each data source to index and stitch the data together using a data mesh. Teams have one place to go where they can search, visualize, and analyze data across all their tools. Take control of infrastructure, application, and product performance with unified visibility. Learn more at squaredup.com What you get: > Cutting-edge data visualization > Access to 100+ data sources > Any custom data source via Web API > Multi-cloud observability > Cost monitoring > Unlimited dashboards > Unlimited monitors Key features: > Out-of-box dashboards > Simple, flexible dashboard designer > Real-time monitoring > High-level roll-up views > Object drill downs > Notifications (Slack, Teams, email, etc.) > SQL analytics Free for up to 3 users. Head over to SquaredUp - The Unified Observability Portal to learn more >>> https://squaredup.com/ We also have a dedicated SCOM product, Dashboard Server for SCOM. See our product page to learn how we help to transform SCOM with end-to-end visibility >>> https://ds.squaredup.com/ To find out what plan is best for you, go to >>> https://squaredup.com/pricing/

Average Rating: 4.9/5.0

Total Reviews: 15

How Do G2 Users Rate SquaredUp?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind SquaredUp?

  • Seller: SquaredUp
  • Year Founded: 2011
  • HQ Location: Maidenhead, GB
  • LinkedIn® Page: www.linkedin.com
    80 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Large, 33% Medium

What Do G2 Reviewers Say About SquaredUp?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the easy dashboard customization in SquaredUp, enhancing their ability to visualize system performance effortlessly.
  • Users value the ease of visualization in SquaredUp, enhancing clarity and reducing stress in monitoring systems.
  • Users appreciate the interactive dashboard quality of SquaredUp, making it easy to visualize system data effectively.
  • Users appreciate the interactive dashboards of SquaredUp for their clarity and ease of use across systems.
  • Users appreciate the easy-to-use interactive dashboards of SquaredUp, enhancing visibility and simplifying system monitoring.
Cons
  • Users face a noticeable learning curve and prolonged setup times with SquaredUp, impacting initial user experience.
  • Users note a complex setup process for integrations and visualizations, requiring time and patience to master.
  • Users find the configuration difficulty of SquaredUp can be time-consuming and requires a steep learning curve.
  • Users report a difficult configuration process with SquaredUp, requiring patience and time for custom setups and integrations.
  • Users experience a noticeable learning curve when trying to fully utilize SquaredUp's features, requiring extra patience.

What Are Recent G2 Reviews of SquaredUp?

What Are G2 Users Discussing About SquaredUp?

ALVAO Asset Management

ALVAO IT Asset Management (ITAM) gives organizations full lifecycle visibility and control of IT hardware and software, cutting down manual work with an intuitive tree-structured interface. With real‑time discovery via network monitoring systems, Agent, SNMP, Intune, and SCCM integration, it simplifies audits, optimizes licenses (including Microsoft 365), and supports compliance with Cyber Essentials, NIST, NIS2, and DORA. A visual CMDB maps dependencies for faster incident resolution and change planning, helping IT teams stay efficient, compliant, and cost-effective. For more information visit www.alvao.com

Average Rating: 4.7/5.0

Total Reviews: 48

How Do G2 Users Rate ALVAO Asset Management?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 9.2/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.2/10 (Category avg: 9.0/10)
  • AI Text Generation: 9.2/10 (Category avg: 7.3/10)

Who Is the Company Behind ALVAO Asset Management?

  • Seller: ALVAO
  • Year Founded: 1999
  • HQ Location: Brno, CZ
  • LinkedIn® Page: www.linkedin.com
    56 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 65% Medium, 31% Large

What Do G2 Reviewers Say About ALVAO Asset Management?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the clear visibility and streamlined management that ALVAO Asset Management provides for IT assets.
  • Users find ALVAO Asset Management's ease of use enhances their experience with intuitive features and smooth navigation.
  • Users appreciate the clear visibility and intuitive interface of ALVAO Asset Management, enhancing operational efficiency and compliance.
  • Users value the automation of Alvao Asset Management, streamlining processes and enhancing efficiency and compliance in asset management.
  • Users value the flexible customization options in ALVAO Asset Management, enhancing their asset management experience effectively.
Cons
  • Users find that missing features in the web app hinder usability and limit customization options in ALVAO Asset Management.
  • Users find the poor interface design cumbersome, making it challenging to navigate and access necessary features quickly.
  • Users find the access control cumbersome due to lack of SSO support, complicating their workflow.
  • Users find the lack of SSO support contributes to a slightly cumbersome experience with ALVAO Asset Management.
  • Users find the app slightly cumbersome and lacking support for SSO, affecting overall usability.

What Are Recent G2 Reviews of ALVAO Asset Management?

What Are G2 Users Discussing About ALVAO Asset Management?

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How it works

Conclude

Conclude connects chats and channels across Slack and Microsoft Teams with apps for tickets, issues, and incidents, optional Zendesk and Jira integrations, and AI agents that act as helpful teammates trained on your company knowledge. 👉 Conclude Connect integrates Slack and Microsoft Teams, linking channels and chats so messages, files, reactions, and edits stay in sync across both platforms. Work from your preferred platform, @mention colleagues, and more. Connect supports collaboration across your organization or externally with clients, partners, and vendors, and provides an intercompany Slack-Teams bridge – ideal for M&A, subsidiaries, partnerships, and vendor management. 👉 Conclude Apps help you manage issues, incidents, support tickets, tasks, and more from Slack and Microsoft Teams. Combined with Connect, Apps offers a powerful cross-platform ticketing solution for Slack and Teams – tickets created in Slack sync with Microsoft Teams and vice versa. Add the Jira or Zendesk integration to keep tickets in sync across all platforms. 👉 Conclude Agents are AI teammates for Slack and Microsoft Teams. Agents work alongside your team in dedicated channels or attached to an app, answering questions and supporting you as you work on tickets. Grounded in your company knowledge, they work across both platforms, including connected channels.

Average Rating: 4.8/5.0

Total Reviews: 6

How Do G2 Users Rate Conclude?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Conclude?

Who Uses This Product?

  • Company Size: 67% Medium, 33% Large

What Are Recent G2 Reviews of Conclude?

IFS assyst

IFS assyst is an Enterprise Service Management (ESM) and IT Service Management (ITSM) solution provided by IFS. It’s designed to help organizations automate workflows, enhance service and support quality, and boost customer satisfaction across various industries. We deliver frictionless customer and employee experiences, one intelligent workflow at a time. Our modern service management technology lets you automate service delivery and support so your customers get what they need fast, and you can focus on building the future of your organization. IFS assyst is uniquely easy to buy, set up, use, and upgrade. Whether you’re in IT, HR, Facilities, Finance, or any other team that provides services to customers and employees, IFS assyst puts service management technology within your reach. Our process automation takes the boring out of everyday tasks, allowing you to focus on work that matters. Global brands trust IFS assyst to automate complex business processes easily without fuss. Everyday we assyst!

Average Rating: 3.5/5.0

Total Reviews: 14

How Do G2 Users Rate IFS assyst?

  • Has the product been a good partner in doing business?: 7.9/10 (Category avg: 9.1/10)

Who Is the Company Behind IFS assyst?

  • Seller: IFS
  • Year Founded: 1983
  • HQ Location: Linkoping , Sweden
  • LinkedIn® Page: www.linkedin.com
    9,233 employees on LinkedIn®
  • Ownership: STO: IFS

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 79% Large, 29% Medium

What Are Recent G2 Reviews of IFS assyst?

What Are G2 Users Discussing About IFS assyst?

Infraon Infinity

Infraon Infinity is a powerful ITSM and AIOps Platform that supports Incident Management, Change Management, Problem Management, Request Management, SLA, Knowledge Base, Hardware Asset Management ( HAM ), IT Asset Management ( ITAM ), Software asset management ( SAM ), Network Management System ( NMS ), IT Infrastructure Management that helps you track, manage, and control all of your customer, employees and assets efficiently. Infraon Infinity is designed under ITIL V4 standards to help organizations to manage their IT Services and assets efficiently. IT Asset Management module supports both Agent and discovery, which helps the IT team to manage both office network and remote devices in the current hybrid work culture. An inbuilt ticketing system with workflow automation helps exceptional service delivery and employee satisfaction. Infraon Infinity has an intuitive UI, is effortlessly configurable and customizable to meet your exact requirements, and is easily integrated with other business and IT systems. The rich custom dashboards and reports help you make well-informed business decisions and manage your expenses, employee/customer/asset lifecycle. Infraon Infinity Platform is an All-in-one IT operations platform from Infraon Corp, whose sub-products includes Infraon Assets - IT Asset Management Platform, Infraon ITSM- IT service desk, Infraon Helpdesk - Customer Support Software, Infraon NMS- Network Management System, Infraon ITIM - Data centre Management System, and Infraon Infinity An All-in-one IT operations platform, etc. with more than 10000+ user world wide. Start a free trial now!

Average Rating: 4.7/5.0

Total Reviews: 19

How Do G2 Users Rate Infraon Infinity?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 9.2/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.2/10 (Category avg: 9.0/10)
  • AI Text Generation: 9.2/10 (Category avg: 7.3/10)

Who Is the Company Behind Infraon Infinity?

  • Seller: Infraon
  • Year Founded: 2021
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 95% Medium, 5% Small

What Do G2 Reviewers Say About Infraon Infinity?

AI-generated summary from verified user reviews

Pros
  • Users value the centralization of IT operations in Infraon Infinity, which simplifies ticketing and enhances resolution speed.
  • Users appreciate the all-in-one solution of Infraon Infinity, streamlining operations and minimizing tool sprawl effectively.
  • Users value the all-in-one platform of Infraon Infinity for simplifying ITSM, asset management, and network monitoring.
  • Users value the all-in-one platform of Infraon Infinity, which streamlines operations and reduces tool sprawl effectively.
  • Users appreciate the centralized management of Infraon Infinity, enhancing ticketing efficiency and improving resolution times.
Cons
  • Users report that the delay issues in the release pipeline affect the timely delivery of features.
  • Users experience delays due to the scheduled release pipeline affecting the timely delivery of requested features.
  • Users find the limited customization options in some modules challenging for adapting to specific business workflows.
  • Users experience delays in feature releases, affecting the timely delivery of requested functionalities in Infraon Infinity.
  • Users face scheduling issues that hinder the timely delivery of requested features, affecting overall satisfaction.

What Are Recent G2 Reviews of Infraon Infinity?

Splunk IT Service Intelligence‎ (ITSI)

Splunk IT Service Intelligence (ITSI) is an AIOps and event management solution that correlates and applies machine learning to all data for real-time, predictive performance monitoring and integrated IT management workflows. This enables teams to prevent incidents before they impact the business, and detect, respond and resolve incidents all from one place.

Average Rating: 4.9/5.0

Total Reviews: 5

How Do G2 Users Rate Splunk IT Service Intelligence‎ (ITSI)?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Splunk IT Service Intelligence‎ (ITSI)?

  • Seller: Cisco
  • Year Founded: 1984
  • HQ Location: San Jose, CA
  • LinkedIn® Page: www.linkedin.com
    95,294 employees on LinkedIn®
  • Ownership: NASDAQ:CSCO
  • Phone: 847-678-6600

Who Uses This Product?

  • Company Size: 80% Large, 20% Small

What Are Recent G2 Reviews of Splunk IT Service Intelligence‎ (ITSI)?

What Are G2 Users Discussing About Splunk IT Service Intelligence‎ (ITSI)?

Fabrix.ai

Data-centric AIOps Platform for Hybrid Deployments Powered by Robotic Data Automation Fabric (RDAF) Enabling the Autonomous Enterprise! - CloudFabrix was founded on a deep desire to enable Autonomous Enterprises. As we interviewed several big and small enterprises, one thing became very apparent. As Digital businesses were becoming more complex and abstract, it was impossible for traditional data management disciplines and frameworks to meet these requirements. As we dug deeper, 3 building blocks emerged as key pillars for embarking on a autonomous enterprise journey – the enterprise needed to adopt 1) Data-First 2) AI-First and 3) Automate Everywhere strategy. CloudFabrix AIOps platform provides the following services. 1) Alert Noise Reduction 2) Incident Management 3) Predictive Analytics & Anomaly Detection 4) FinOps/Asset Intelligence & Analytics 5) Log Intelligence. CloudFabrix Platform powered by RDAF has six differentiating pillars. 1) Data fabric for data integration & automation 2) Low Code/No Code Observability Pipelines to aggregate, transform, enrich correlate and route 3) Continuous Learning for explainable AI/ML models & transformers 4) AIOps as a service for multi-tenant, distributed hybrid consumption 5) Observability Dashboards for full stack observability insights 6) Full Stack Mappings for dependency and impact data model and maps CloudFabrix empowers IT leaders and operations personnel with actionable intelligence to make faster and better decisions. CloudFabrix is headquartered in Pleasanton, CA with branch offices in India and the United Kingdom.

Average Rating: 4.8/5.0

Total Reviews: 10

How Do G2 Users Rate Fabrix.ai?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Fabrix.ai?

  • Seller: Fabrix.ai
  • Year Founded: 2015
  • HQ Location: Pleasanton, California
  • LinkedIn® Page: www.linkedin.com
    125 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 50% Medium, 30% Small

What Are Recent G2 Reviews of Fabrix.ai?

What Are G2 Users Discussing About Fabrix.ai?

OneUptime

OneUptime is a complete open source observibility platform. We give you a beautiful status page for your business, monitors your web apps, and alerts your team when downtime happens.

Average Rating: 3.7/5.0

Total Reviews: 5

How Do G2 Users Rate OneUptime?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.3/10 (Category avg: 8.8/10)
  • Constant Monitoring: 10.0/10 (Category avg: 9.0/10)
  • AI Text Generation: 9.2/10 (Category avg: 7.3/10)

Who Is the Company Behind OneUptime?

Who Uses This Product?

  • Company Size: 60% Small, 40% Medium

What Do G2 Reviewers Say About OneUptime?

AI-generated summary from verified user reviews

Cons
  • Users face poor customer support with OneUptime, experiencing delays and unhelpfulness when resolving access issues.
  • Users report a poor mobile experience with OneUptime, citing slow support and unresolved access issues after purchase.
  • Users express frustration over poor reporting which led to unresponsive support and unresolved access issues.
  • Users are frustrated by the slow performance of OneUptime's support, impacting access and resolving issues effectively.
  • Users experience poor support and access issues with OneUptime, negatively impacting their task management capabilities.

What Are Recent G2 Reviews of OneUptime?

Request Tracker

Request Tracker (RT) gives teams a powerful, customizable, and affordable alternative to enterprise help desk tools like ServiceNow and Zendesk, with full control over workflows, automation, and data ownership. RT helps organizations track, manage, and resolve any type of request—whether IT incidents, customer support tickets, HR inquiries, or internal business operations. Its flexible design allows teams to create custom queues, automate repetitive tasks, and integrate seamlessly with email, APIs, and third-party systems. Built for teams that need reliability without complexity, RT delivers enterprise-grade functionality—ticketing, SLA tracking, approvals, dashboards, reporting, and workflow automation—without per-user pricing or vendor lock-in. Thousands of organizations worldwide rely on RT to streamline communication, improve accountability, and simplify request management across every department.

Average Rating: 3.8/5.0

Total Reviews: 9

How Do G2 Users Rate Request Tracker?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Request Tracker?

Who Uses This Product?

  • Company Size: 40% Large, 30% Medium

What Are Recent G2 Reviews of Request Tracker?

What Are G2 Users Discussing About Request Tracker?

Sentinel

Sentinel keeps you communicating and informed in crisis and emergency situations. Helping you improve crisis response, communication, and resolution efforts. It's a suite of independent app, cloud, and telephony tools designed to always be accessible, available, and secure. Supporting crisis response teams and key stakeholders across for communication, collaboration, and critical document sharing. Key features include: - Multi-channel mass notification - Two-way communications - Secure instant messaging groups - Secure instant teleconferencing - A telephone hotline with automated answering and voicemail management - Document hosting, management and distribution - Enterprise branded app - Access through any device - Independent cloud hosted platform Sentinel is designed for emergency notification, critical event management & crisis response. Used extensively in financial, legal, healthcare, entertainment, retail and engineering sectors.

Average Rating: 4.3/5.0

Total Reviews: 3

How Do G2 Users Rate Sentinel?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 10.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.3/10 (Category avg: 9.0/10)
  • AI Text Generation: 8.3/10 (Category avg: 7.3/10)

Who Is the Company Behind Sentinel?

  • Seller: YUDU
  • Year Founded: 2007
  • HQ Location: London, GB
  • LinkedIn® Page: www.linkedin.com
    38 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Do G2 Reviewers Say About Sentinel?

AI-generated summary from verified user reviews

Pros
  • Users commend Sentinel for its affordable pricing while offering extensive monitoring and alerting features on a cloud scale.
  • Users value the versatile alerting capabilities of Sentinel, providing effective responses to critical threats across platforms.
  • Users commend the robust alert management capabilities of Sentinel, effectively monitoring and responding to critical threats.
  • Users value the robust alerts management of Sentinel, effectively connecting and responding to critical threats with ease.
  • Users value the extensive connectivity of Sentinel's Cloud Services, enabling seamless integration and effective threat management.
Cons
  • Users find the inefficiency of Sentinel frustrating, with inconsistent threat detection impacting their experience.
  • Users often face technical issues with Sentinel, particularly related to reliance on Azure and inconsistent threat detection.

What Are Recent G2 Reviews of Sentinel?

StatusHub

StatusHub is an IT Incident Communication and Status Page Software that helps you keep your impacted staff and end users updated effectively. It helps organizations of all sizes communicate clearly during downtime, reduce support tickets, and keep end-users informed in real time. StatusHub’s features make it easy to keep your customers and team informed during any downtime: - Create incidents manually or through integrations; - Create and use templates for incidents and maintenance events; - Create and schedule maintenance events; - Update the incidents or maintenance events; - Use Connected Hubs: Operate multiple status pages in a way to achieve more relevant communication with end-users; - Update end-users by Multiple Notification Channels; - Create Public and Private Status Pages.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate StatusHub?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind StatusHub?

Who Uses This Product?

  • Company Size: 50% Medium, 50% Large

What Are Recent G2 Reviews of StatusHub?

What Are G2 Users Discussing About StatusHub?

Atomicwork

Atomicwork is a modern service management platform powered by AI. Atomicwork empowers enterprises to deliver fast and scalable internal support for their employees on modern collaboration platforms like Microsoft Teams and Slack. Atomicwork connects employees, internal processes, and business systems, enhancing efficiency in support, service, and operations.

Average Rating: 4.0/5.0

Total Reviews: 1

Who Is the Company Behind Atomicwork?

  • Seller: Atomicwork
  • Year Founded: 2022
  • HQ Location: Palo Alto, California, United States
  • LinkedIn® Page: www.linkedin.com
    120 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Large

What Do G2 Reviewers Say About Atomicwork?

AI-generated summary from verified user reviews

Pros
  • Users value the AI integration in Atomicwork for enhancing workflows and providing instant support across various tasks.
  • Users value the automation and AI-driven workflows of Atomicwork, enhancing efficiency and providing quick access to information.
  • Users value the automation efficiency of Atomicwork, which streamlines workflows and offers quick access to information.
  • Users value the excellent customer satisfaction provided by Atomicwork, appreciating instant support and reliable solutions.
  • Users value the instant support and quick access to information provided by Atomicwork, ensuring reliability in workflows.
Cons
  • Users suggest that integration issues with Atomicwork can hinder its full potential and seamless use.
  • Users feel that limited customization options for workflows hinder Atomicwork's flexibility and integration effectiveness.

What Are Recent G2 Reviews of Atomicwork?

BAG•Tower

BAG•Tower is a web-based incident management tool. Users may access to incident reporting, equipment monitoring, and data tracking. Also they may manage teams, access authorization restrictions, form groups, decode errors, and do much more with its assistance. With BAG-Tower, you can create alerts and incidents and assign each one to the category you want. You can also integrate BAG-Tower to your ecosystem using our APIs and webhooks.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate BAG•Tower?

  • Lifecycle Visualization: 10.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind BAG•Tower?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of BAG•Tower?

Complaints Pro

Complaints Pro is a cloud software that helps you handle every customer complaint timely and efficiently, then it aggregates customer insights empowering you to improve your products and processes.

Average Rating: 4.3/5.0

Total Reviews: 12

How Do G2 Users Rate Complaints Pro?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)

Who Is the Company Behind Complaints Pro?

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Do G2 Reviewers Say About Complaints Pro?

AI-generated summary from verified user reviews

Pros
  • Users value the automation capabilities of Complaints Pro, significantly enhancing efficiency and minimizing risks in feedback processes.
  • Users value the efficiency of Complaints Pro, which automates processes and significantly saves time and reduces risks.
  • Users value the timely tracking features of Complaints Pro, enhancing efficiency and reducing risks in feedback processes.
  • Users value the automated responses for timely complaint handling and efficient updates throughout the process.
Cons
  • Users face email issues with Complaints Pro, as complaint numbers often land in junk folders or aren't sent at all.
  • Users find the pricing of Complaints Pro to be on the higher end, suggesting a need for cost improvement.
  • Users face challenges with missing features in Complaints Pro, leading to issues in complaint notifications and tracking.
  • Users face reply issues, with complaint emails often landing in junk folders or not being sent at all.
  • Users often face technical issues with complaint number emails, causing confusion and difficulties in tracking complaints.

What Are Recent G2 Reviews of Complaints Pro?

What Are G2 Users Discussing About Complaints Pro?

Tian Lin
TL
Researched and written by Tian Lin
Updated April 10, 2026