Best Incident Management Software - Page 5

How Many Incident Management Software Products Does G2 Track?

Total Products under this Category: 164

Category Stats (Oct 2026)

  • Average Rating: 4.44/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Oh Dear (+0.38%) - Among all products in this category, Oh Dear recorded the largest rating increase compared to last month

Last updated: October 26, 2026

How Does G2 Rank Incident Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 19,300+ Authentic Reviews
  • 164+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Incident Management Software

G2 Grid® for Incident Management Software plotting products by satisfaction and market presence

Highlighted products: ServiceNow IT Service Management, NinjaOne, xMatters, Jira Service Management, Freshservice, PagerDuty, New Relic, and Rootly.

Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=xmatters&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=pagerduty&focus%5B%5D=new-relic&focus%5B%5D=rootly)

ilert

ilert is an AI-first incident management platform designed from the ground up to cover the entire incident response lifecycle covering: - Reliable & actionable alerting: Alerting that wakes you up. Via SMS, push, voice call and more Frictionless acknowledgement, on all channels. No need to log-in anywhere. - On-call management: Maximize accountability and transparency with on-call schedules, ilert makes being on-call easy. Distribute on-call duty while ensuring 24x7 coverage. - ChatOps: ChatOps for Incident Management to collaborate on incidents in Slack or Microsoft Teams and create AI-assisted postmortems in no time. - Terraform provider: Manage your incident response through code and automate the setup and management of your alert sources, escalation policies, and on-call schedules directly within your Terraform infrastructure code. Add-ons include: - Call routing: Hotline for on-call teams to reach the right on-call responder immediately by calling a phone number. - Status pages: Built for operations teams as public, private, and audience-specific status pages. Build trust and communicate incidents in seconds with status pages that are connected with your infrastructure. Learn about our pricing here: https://www.ilert.com/pricing ilert integrates with your everyday tools, including monitoring, observability, ticketing, ITSM, automation, chat and collaboration tools, etc. Use cases include: - DevOps & SRE - IT Operations - Managed Service Providers - Security Incident Response - Industrial Operations & IoT - Customer Support & ITSM Featured case studies include: - IKEA: https://www.ilert.com/case-studies/ikea - REWE digital: https://www.ilert.com/case-studies/rewe-digital - Adesso: https://www.ilert.com/case-studies/adesso - Sheego: https://www.ilert.com/case-studies/sheego - Bechtle: https://www.ilert.com/case-studies/bechtle - Fulfillmenttools: https://www.ilert.com/case-studies/fulfillmenttools Signup for free: https://app.ilert.com/signup Or request a demo: https://www.ilert.com/get-demo

Average Rating: 4.2/5.0

Total Reviews: 10

How Do G2 Users Rate ilert?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 9.1/10)
  • AI Text Generation: 5.8/10 (Category avg: 7.3/10)

Who Is the Company Behind ilert?

  • Seller: iLert
  • Year Founded: 2011
  • HQ Location: Cologne, North Rhine-Westphalia
  • Twitter: @ilerthq
    157 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    18 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 40% Small, 40% Medium

What Do G2 Reviewers Say About ilert?

AI-generated summary from verified user reviews

Pros
  • Users value the seamless integrations of iLert with tools like Slack and Datadog, enhancing their incident management workflows.
  • Users value the intelligent alerting system of iLert, ensuring critical alerts are never missed and managed effectively.
  • Users find iLert's intelligent alert management crucial for prompt incident response and effective on-call coordination.
  • Users find ilert extremely easy to use, appreciating its reliability and efficient shift scheduling capabilities.
  • Users value the flexibility of iLert, enabling tailored responses and efficient incident management across various platforms.
Cons
  • Users find the complex setup of iLert cumbersome, which can detract from their overall experience.
  • Users report notification issues, including delayed SMS and robotic voice quality, affecting effective communication and experience.
  • Users find the call quality issues frustrating, especially non-natives struggling with robotic voice clarity.
  • Users find the difficult setup of ilert challenging, though the product performs well once configured.
  • Users find iLert's pricing steep for smaller teams, making it less accessible despite its powerful capabilities.

What Are Recent G2 Reviews of ilert?

SAS Visual Investigator

SAS Visual Investigator is a cloud-ready investigation and incident management solution that combines large, disparate, structured and unstructured data sources. Users can define, create, triage and manage alerts; perform detailed investigations; and customize the platform to meet their individual and organizational needs.

Average Rating: 4.0/5.0

Total Reviews: 4

How Do G2 Users Rate SAS Visual Investigator?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.3/10 (Category avg: 8.8/10)
  • Constant Monitoring: 5.0/10 (Category avg: 9.0/10)
  • AI Text Generation: 0.0/10 (Category avg: 7.3/10)

Who Is the Company Behind SAS Visual Investigator?

  • Seller: SAS Institute
  • Year Founded: 1976
  • HQ Location: Cary, NC
  • Twitter: @SASsoftware
    60,863 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    15,122 employees on LinkedIn®
  • Phone: 1-800-727-0025

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of SAS Visual Investigator?

SimpleRisk

SimpleRisk is an Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC) platform built for organizations that need enterprise-class capabilities without enterprise-class price tags or implementation timelines. Founded by security practitioners and rooted in open source, SimpleRisk gives risk, compliance, and security teams a single system of record for managing the full lifecycle of risks, controls, policies, vendors, audits, and incidents; with the flexibility to adapt to how your program actually operates. What SimpleRisk Helps You Do Identify, assess, prioritize, and track risks from initial discovery through mitigation and closure. Map controls to industry frameworks and continuously demonstrate compliance. Centralize policies with version control, approval workflows, and user attestations. Manage third-party risk through structured vendor assessments. Document and respond to incidents. Plan, execute, and report on audits. Bring your asset inventory, documents, and evidence into one place so audit prep stops being a fire drill. Core Capabilities * Risk Management: Configurable risk register with multiple scoring methodologies (Classic, CVSS, DREAD, and more), customizable risk fields, mitigation tracking, residual risk calculation, and full risk lifecycle workflows. * Compliance & Audit Management: Map controls to common frameworks, run control tests, manage findings, and centralize audit evidence in one place. * Policy Management: Author, review, approve, publish, and track attestations on policies and procedures with full version history. * Vendor / Third-Party Risk Management: Send and score vendor questionnaires, track vendor risk over time, and tie vendor risk into your enterprise risk register. * Incident Management: Capture, classify, and respond to security and operational incidents with structured workflows and reporting. * Asset Management: Maintain an asset inventory tied to risks, controls, and vendors so you can see exposure in context. * Document Management: Centralize and version-control supporting documentation, evidence, and artifacts. * Reporting & Dashboards: Out-of-the-box reports plus custom views to communicate risk posture to executives, auditors, and the board. * Customization Without Code: Add custom fields and forms to fit your program without engaging a developer or a six-figure professional services engagement. Frameworks and Standards SimpleRisk supports the frameworks that mid-market and regulated organizations actually use, including ISO 27001/27002, SOC 1 and SOC 2, NIST Cybersecurity Framework, NIST 800-53, NIST 800-171, HIPAA, PCI DSS, GDPR, CCPA, CMMC, and the CIS Controls, plus the ability to import or build your own custom control sets. Integrations SimpleRisk integrates with leading vulnerability scanners (including Tenable, Rapid7 and Qualys), single sign-on via SAML, LDAP/Active Directory for user provisioning, and exposes a REST API for connecting to ticketing systems, SIEM, and the rest of your security and IT stack. Deployment Options * SimpleRisk Core (Free & Open Source): A fully functional risk management platform under an open source license. Self-host on your own infrastructure with no vendor lock-in. * SimpleRisk On-Premise (Commercial): Self-hosted with the full Enterprise Extras (custom fields, advanced reporting, compliance management, vendor management, and more) plus commercial support. * SimpleRisk Hosted (SaaS): Fully managed cloud deployment with the same capabilities as On-Premise, available in US and EU regions. Who SimpleRisk Is For SimpleRisk is built for mid-market and growth-stage organizations that have outgrown spreadsheets but find platforms like RSA Archer, ServiceNow GRC, MetricStream, and OneTrust over-engineered, over-priced, or too slow to deploy. Common use cases include: * Building a defensible risk management program from scratch * Preparing for SOC 2, ISO 27001, or HIPAA audits * Centralizing vendor risk across procurement and security * Replacing risk and compliance spreadsheets with a single system of record * Demonstrating cyber risk posture to leadership, customers, and regulators Why Customers Choose SimpleRisk * Affordable and transparent pricing: Clear tiers, no surprise add-ons, and a free open source option. * Fast time to value: Most customers are up and running in days, not months. * Open source heritage: Inspect the code, extend the platform, and avoid black-box vendor lock-in. * Practitioner-built: Designed by security professionals who actually run risk programs. * Responsive support: Direct access to engineers and risk practitioners, not Tier 1 ticket triage. Whether you're starting your first formal risk program or replacing legacy GRC tooling that no longer fits, SimpleRisk gives you the structure of enterprise GRC with the agility your team actually needs. Try SimpleRisk Core for free, or contact us to see the full platform in action.

Average Rating: 4.5/5.0

Total Reviews: 14

How Do G2 Users Rate SimpleRisk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 9.4/10 (Category avg: 8.8/10)
  • Constant Monitoring: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind SimpleRisk?

Who Uses This Product?

  • Company Size: 40% Large, 33% Small

What Do G2 Reviewers Say About SimpleRisk?

AI-generated summary from verified user reviews

Pros
  • Users find SimpleRisk to be easy to use, simplifying risk management and enhancing overall user experience.
  • Users appreciate the ease of use and comprehensive features of SimpleRisk for effective risk management.
  • Users appreciate the in-depth features of SimpleRisk, making it easy to manage policies and assess risks effectively.
  • Users value the robust functionality of SimpleRisk, enhancing their GRC initiatives with in-depth features and ease of use.
  • Users value the ease of use in SimpleRisk, facilitating effective risk management and GRC program enhancement.
Cons
  • Users report slow performance with SimpleRisk, affecting efficiency and task completion.
  • Users face budget constraints due to the paid subscription, impacting their overall experience with SimpleRisk.
  • Users find the complexities of SimpleRisk challenging, citing scaling difficulties and steep learning curves.
  • Users find the distracting design of SimpleRisk outdated, impacting their overall user experience.
  • Users often face inaccuracy issues that undermine data reliability and hinder effective risk assessment with SimpleRisk.

What Are Recent G2 Reviews of SimpleRisk?

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SquaredUp

SquaredUp is a unified observability portal. Say goodbye to blind spots and data silos. Using data mesh and cutting-edge data visualization, SquaredUp gives IT and engineering teams one place to see everything that matters. Bring together data from across your tech stack without the headache of moving the data. Unlike other monitoring and observability tools that rely on a data warehouse, SquaredUp leaves your data where it is, plugging directly into each data source to index and stitch the data together using a data mesh. Teams have one place to go where they can search, visualize, and analyze data across all their tools. Take control of infrastructure, application, and product performance with unified visibility. Learn more at squaredup.com What you get: > Cutting-edge data visualization > Access to 100+ data sources > Any custom data source via Web API > Multi-cloud observability > Cost monitoring > Unlimited dashboards > Unlimited monitors Key features: > Out-of-box dashboards > Simple, flexible dashboard designer > Real-time monitoring > High-level roll-up views > Object drill downs > Notifications (Slack, Teams, email, etc.) > SQL analytics Free for up to 3 users. Head over to SquaredUp - The Unified Observability Portal to learn more >>> https://squaredup.com/ We also have a dedicated SCOM product, Dashboard Server for SCOM. See our product page to learn how we help to transform SCOM with end-to-end visibility >>> https://ds.squaredup.com/ To find out what plan is best for you, go to >>> https://squaredup.com/pricing/

Average Rating: 4.9/5.0

Total Reviews: 15

How Do G2 Users Rate SquaredUp?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind SquaredUp?

  • Seller: SquaredUp
  • Year Founded: 2011
  • HQ Location: Maidenhead, GB
  • Twitter: @squared_up
    1,170 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    80 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Large, 33% Medium

What Do G2 Reviewers Say About SquaredUp?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the easy dashboard customization in SquaredUp, enhancing their ability to visualize system performance effortlessly.
  • Users value the ease of visualization in SquaredUp, enhancing clarity and reducing stress in monitoring systems.
  • Users appreciate the interactive dashboard quality of SquaredUp, making it easy to visualize system data effectively.
  • Users appreciate the interactive dashboards of SquaredUp for their clarity and ease of use across systems.
  • Users appreciate the easy-to-use interactive dashboards of SquaredUp, enhancing visibility and simplifying system monitoring.
Cons
  • Users face a noticeable learning curve and prolonged setup times with SquaredUp, impacting initial user experience.
  • Users note a complex setup process for integrations and visualizations, requiring time and patience to master.
  • Users find the configuration difficulty of SquaredUp can be time-consuming and requires a steep learning curve.
  • Users report a difficult configuration process with SquaredUp, requiring patience and time for custom setups and integrations.
  • Users experience a noticeable learning curve when trying to fully utilize SquaredUp's features, requiring extra patience.

What Are Recent G2 Reviews of SquaredUp?

What Are G2 Users Discussing About SquaredUp?

ALVAO Asset Management

ALVAO IT Asset Management (ITAM) gives organizations full lifecycle visibility and control of IT hardware and software, cutting down manual work with an intuitive tree-structured interface. With real‑time discovery via network monitoring systems, Agent, SNMP, Intune, and SCCM integration, it simplifies audits, optimizes licenses (including Microsoft 365), and supports compliance with Cyber Essentials, NIST, NIS2, and DORA. A visual CMDB maps dependencies for faster incident resolution and change planning, helping IT teams stay efficient, compliant, and cost-effective. For more information visit www.alvao.com

Average Rating: 4.7/5.0

Total Reviews: 48

How Do G2 Users Rate ALVAO Asset Management?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 9.2/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.2/10 (Category avg: 9.0/10)
  • AI Text Generation: 9.2/10 (Category avg: 7.3/10)

Who Is the Company Behind ALVAO Asset Management?

  • Seller: ALVAO
  • Year Founded: 1999
  • HQ Location: Brno, CZ
  • LinkedIn® Page: www.linkedin.com
    56 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 65% Medium, 31% Large

What Do G2 Reviewers Say About ALVAO Asset Management?

AI-generated summary from verified user reviews

Pros
  • Users value the clarity and comprehensive overview provided by ALVAO Asset Management for effective asset tracking.
  • Users find ALVAO Asset Management to be easy to use, providing a smooth experience and efficient asset management.
  • Users appreciate the user-friendly interface of ALVAO Asset Management, enhancing both admin and end-user experiences.
  • Users value the automation of ALVAO Asset Management, drastically enhancing efficiency and providing reliable asset visibility.
  • Users value the flexible customizability of ALVAO Asset Management, tailoring views and attributes to meet their needs.
Cons
  • Users express concerns over missing features in ALVAO Asset Management, particularly regarding accessibility and interface design.
  • Users find the poor interface design cumbersome, making it difficult to navigate and access features efficiently.
  • Users find the lack of SSO support and overall app complexity somewhat cumbersome for access control.
  • Users find the ALVAO Asset Management app slightly cumbersome and lacking SSO support, impacting user experience.
  • Users find the app to be slightly cumbersome and note the lack of SSO support as a drawback.

What Are Recent G2 Reviews of ALVAO Asset Management?

What Are G2 Users Discussing About ALVAO Asset Management?

Conclude

Conclude unifies collaboration and chats across Slack, Microsoft Teams, Jira, and Zendesk, with AI features that speed up ticket summarization. Internal and external teams work together more effectively by connecting Slack and Microsoft Teams. Whether it’s customer support or an internal help desk that’s needed, Conclude’s no-code apps can be installed in selected channels, and offer a lightweight ticketing solution. Additionally, you can connect Slack and Teams to collaborate with colleagues on projects or chat with external customers in dedicated, linked channels. 👉 Conclude Connect integrates Slack and Microsoft Teams, facilitating bidirectional communication between both programs and ensuring that messages, files, reactions, and more work together seamlessly. Work from your preferred messaging platform, share and sync files, edit and delete messages, @mention colleagues, and automatically translate conversations in 60 languages. Conclude Connect enables both internal and external collaboration functionality. 👉 Conclude Apps are no-code apps for managing issues, incidents, support tickets, and more from Slack and Microsoft Teams. From Slack, Conclude offers an optional Jira and Zendesk integration for external support tickets.

Average Rating: 4.8/5.0

Total Reviews: 6

How Do G2 Users Rate Conclude?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Conclude?

Who Uses This Product?

  • Company Size: 67% Medium, 33% Large

What Are Recent G2 Reviews of Conclude?

IFS assyst

IFS assyst is an Enterprise Service Management (ESM) and IT Service Management (ITSM) solution provided by IFS. It’s designed to help organizations automate workflows, enhance service and support quality, and boost customer satisfaction across various industries. We deliver frictionless customer and employee experiences, one intelligent workflow at a time. Our modern service management technology lets you automate service delivery and support so your customers get what they need fast, and you can focus on building the future of your organization. IFS assyst is uniquely easy to buy, set up, use, and upgrade. Whether you’re in IT, HR, Facilities, Finance, or any other team that provides services to customers and employees, IFS assyst puts service management technology within your reach. Our process automation takes the boring out of everyday tasks, allowing you to focus on work that matters. Global brands trust IFS assyst to automate complex business processes easily without fuss. Everyday we assyst!

Average Rating: 3.5/5.0

Total Reviews: 14

How Do G2 Users Rate IFS assyst?

  • Has the product been a good partner in doing business?: 7.9/10 (Category avg: 9.1/10)

Who Is the Company Behind IFS assyst?

  • Seller: IFS
  • Year Founded: 1983
  • HQ Location: Linkoping , Sweden
  • Twitter: @ifs
    18,002 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9,233 employees on LinkedIn®
  • Ownership: STO: IFS

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 79% Large, 29% Medium

What Are Recent G2 Reviews of IFS assyst?

What Are G2 Users Discussing About IFS assyst?

Infraon Infinity

Infraon Infinity is a powerful ITSM and AIOps Platform that supports Incident Management, Change Management, Problem Management, Request Management, SLA, Knowledge Base, Hardware Asset Management ( HAM ), IT Asset Management ( ITAM ), Software asset management ( SAM ), Network Management System ( NMS ), IT Infrastructure Management that helps you track, manage, and control all of your customer, employees and assets efficiently. Infraon Infinity is designed under ITIL V4 standards to help organizations to manage their IT Services and assets efficiently. IT Asset Management module supports both Agent and discovery, which helps the IT team to manage both office network and remote devices in the current hybrid work culture. An inbuilt ticketing system with workflow automation helps exceptional service delivery and employee satisfaction. Infraon Infinity has an intuitive UI, is effortlessly configurable and customizable to meet your exact requirements, and is easily integrated with other business and IT systems. The rich custom dashboards and reports help you make well-informed business decisions and manage your expenses, employee/customer/asset lifecycle. Infraon Infinity Platform is an All-in-one IT operations platform from Infraon Corp, whose sub-products includes Infraon Assets - IT Asset Management Platform, Infraon ITSM- IT service desk, Infraon Helpdesk - Customer Support Software, Infraon NMS- Network Management System, Infraon ITIM - Data centre Management System, and Infraon Infinity An All-in-one IT operations platform, etc. with more than 10000+ user world wide. Start a free trial now!

Average Rating: 4.7/5.0

Total Reviews: 19

How Do G2 Users Rate Infraon Infinity?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 9.2/10 (Category avg: 8.8/10)
  • Constant Monitoring: 9.2/10 (Category avg: 9.0/10)
  • AI Text Generation: 9.2/10 (Category avg: 7.3/10)

Who Is the Company Behind Infraon Infinity?

  • Seller: Infraon
  • Year Founded: 2021
  • HQ Location: San Francisco, CA
  • Twitter: @infraoncorp
    93 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 95% Medium, 5% Small

What Do G2 Reviewers Say About Infraon Infinity?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the centralization of IT operations in Infraon Infinity, enhancing ticketing efficiency and visibility for quicker resolutions.
  • Users value the all-in-one solution of Infraon Infinity, enhancing operational efficiency and minimizing tool sprawl.
  • Users value the all-in-one platform of Infraon Infinity, enhancing streamlined operations and minimizing tool sprawl.
  • Users value Infraon Infinity for its all-in-one asset management platform, enhancing operational efficiency and minimizing tool sprawl.
  • Users value the centralized management of Infraon Infinity, leading to quicker resolutions and enhanced visibility in IT operations.
Cons
  • Users experience delay issues due to the scheduled release pipeline affecting timely feature delivery.
  • Users experience delays due to the scheduled release pipeline affecting the timely delivery of requested features.
  • Users face challenges due to limited customization options, hindering adaptability to unique business workflows.
  • Users find that the missing features due to the scheduled release pipeline can affect timely delivery and satisfaction.
  • Users face scheduling issues that affect the timely delivery of requested features in Infraon Infinity.

What Are Recent G2 Reviews of Infraon Infinity?

Splunk IT Service Intelligence‎ (ITSI)

Splunk IT Service Intelligence (ITSI) is an AIOps and event management solution that correlates and applies machine learning to all data for real-time, predictive performance monitoring and integrated IT management workflows. This enables teams to prevent incidents before they impact the business, and detect, respond and resolve incidents all from one place.

Average Rating: 4.9/5.0

Total Reviews: 5

How Do G2 Users Rate Splunk IT Service Intelligence‎ (ITSI)?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Splunk IT Service Intelligence‎ (ITSI)?

  • Seller: Cisco
  • Year Founded: 1984
  • HQ Location: San Jose, CA
  • Twitter: @Cisco
    720,366 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    95,294 employees on LinkedIn®
  • Ownership: NASDAQ:CSCO

Who Uses This Product?

  • Company Size: 80% Large, 20% Small

What Are Recent G2 Reviews of Splunk IT Service Intelligence‎ (ITSI)?

What Are G2 Users Discussing About Splunk IT Service Intelligence‎ (ITSI)?

Fabrix.ai

Data-centric AIOps Platform for Hybrid Deployments Powered by Robotic Data Automation Fabric (RDAF) Enabling the Autonomous Enterprise! - CloudFabrix was founded on a deep desire to enable Autonomous Enterprises. As we interviewed several big and small enterprises, one thing became very apparent. As Digital businesses were becoming more complex and abstract, it was impossible for traditional data management disciplines and frameworks to meet these requirements. As we dug deeper, 3 building blocks emerged as key pillars for embarking on a autonomous enterprise journey – the enterprise needed to adopt 1) Data-First 2) AI-First and 3) Automate Everywhere strategy. CloudFabrix AIOps platform provides the following services. 1) Alert Noise Reduction 2) Incident Management 3) Predictive Analytics & Anomaly Detection 4) FinOps/Asset Intelligence & Analytics 5) Log Intelligence. CloudFabrix Platform powered by RDAF has six differentiating pillars. 1) Data fabric for data integration & automation 2) Low Code/No Code Observability Pipelines to aggregate, transform, enrich correlate and route 3) Continuous Learning for explainable AI/ML models & transformers 4) AIOps as a service for multi-tenant, distributed hybrid consumption 5) Observability Dashboards for full stack observability insights 6) Full Stack Mappings for dependency and impact data model and maps CloudFabrix empowers IT leaders and operations personnel with actionable intelligence to make faster and better decisions. CloudFabrix is headquartered in Pleasanton, CA with branch offices in India and the United Kingdom.

Average Rating: 4.8/5.0

Total Reviews: 10

How Do G2 Users Rate Fabrix.ai?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Fabrix.ai?

  • Seller: Fabrix.ai
  • Year Founded: 2015
  • HQ Location: Pleasanton, California
  • Twitter: @CloudFabrix
    4 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    125 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 50% Medium, 30% Small

What Are Recent G2 Reviews of Fabrix.ai?

What Are G2 Users Discussing About Fabrix.ai?

OneUptime

OneUptime is a complete open source observibility platform. We give you a beautiful status page for your business, monitors your web apps, and alerts your team when downtime happens.

Average Rating: 3.7/5.0

Total Reviews: 5

How Do G2 Users Rate OneUptime?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 8.3/10 (Category avg: 8.8/10)
  • Constant Monitoring: 10.0/10 (Category avg: 9.0/10)
  • AI Text Generation: 9.2/10 (Category avg: 7.3/10)

Who Is the Company Behind OneUptime?

  • Seller: OneUptime
  • Year Founded: 2015
  • HQ Location: New York, US
  • Twitter: @OneUptimeHQ
    375 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Small, 40% Medium

What Do G2 Reviewers Say About OneUptime?

AI-generated summary from verified user reviews

Cons
  • Users are disappointed with poor customer support from OneUptime, facing delays and unresolved access issues with their purchases.
  • Users report a poor mobile experience due to slow support and access issues after licensing delays.
  • Users report poor reporting and unhelpful support from OneUptime, leading to access and billing frustrations.
  • Users report slow performance in response times from OneUptime, creating frustration and hindering access to purchased services.
  • Users report slow support and unresolved access issues, causing frustration and dissatisfaction with OneUptime's task management.

What Are Recent G2 Reviews of OneUptime?

Request Tracker

Request Tracker (RT) gives teams a powerful, customizable, and affordable alternative to enterprise help desk tools like ServiceNow and Zendesk, with full control over workflows, automation, and data ownership. RT helps organizations track, manage, and resolve any type of request—whether IT incidents, customer support tickets, HR inquiries, or internal business operations. Its flexible design allows teams to create custom queues, automate repetitive tasks, and integrate seamlessly with email, APIs, and third-party systems. Built for teams that need reliability without complexity, RT delivers enterprise-grade functionality—ticketing, SLA tracking, approvals, dashboards, reporting, and workflow automation—without per-user pricing or vendor lock-in. Thousands of organizations worldwide rely on RT to streamline communication, improve accountability, and simplify request management across every department.

Average Rating: 3.8/5.0

Total Reviews: 9

How Do G2 Users Rate Request Tracker?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Request Tracker?

  • Seller: Best Practical
  • Year Founded: 2001
  • HQ Location: United States
  • Twitter: @bestpractical
    498 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 40% Large, 30% Medium

What Are Recent G2 Reviews of Request Tracker?

What Are G2 Users Discussing About Request Tracker?

Sentinel

Sentinel keeps you communicating and informed in crisis and emergency situations. Helping you improve crisis response, communication, and resolution efforts. It's a suite of independent app, cloud, and telephony tools designed to always be accessible, available, and secure. Supporting crisis response teams and key stakeholders across for communication, collaboration, and critical document sharing. Key features include: - Multi-channel mass notification - Two-way communications - Secure instant messaging groups - Secure instant teleconferencing - A telephone hotline with automated answering and voicemail management - Document hosting, management and distribution - Enterprise branded app - Access through any device - Independent cloud hosted platform Sentinel is designed for emergency notification, critical event management & crisis response. Used extensively in financial, legal, healthcare, entertainment, retail and engineering sectors.

Average Rating: 4.3/5.0

Total Reviews: 3

How Do G2 Users Rate Sentinel?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 10.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 8.3/10 (Category avg: 9.0/10)
  • AI Text Generation: 8.3/10 (Category avg: 7.3/10)

Who Is the Company Behind Sentinel?

  • Seller: YUDU
  • Year Founded: 2007
  • HQ Location: London, GB
  • Twitter: @yudu
    3,299 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    38 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Do G2 Reviewers Say About Sentinel?

AI-generated summary from verified user reviews

Pros
  • Users commend Sentinel for its affordable pricing while offering extensive monitoring and alerting features on a cloud scale.
  • Users value the versatile alerting capabilities of Sentinel, providing effective responses to critical threats across platforms.
  • Users commend the robust alert management capabilities of Sentinel, effectively monitoring and responding to critical threats.
  • Users value the robust alerts management of Sentinel, effectively connecting and responding to critical threats with ease.
  • Users value the extensive connectivity of Sentinel's Cloud Services, enabling seamless integration and effective threat management.
Cons
  • Users find the inefficiency of Sentinel frustrating, with inconsistent threat detection impacting their experience.
  • Users often face technical issues with Sentinel, particularly related to reliance on Azure and inconsistent threat detection.

What Are Recent G2 Reviews of Sentinel?

StatusHub

StatusHub is an IT Incident Communication and Status Page Software that helps you keep your impacted staff and end users updated effectively. It helps organizations of all sizes communicate clearly during downtime, reduce support tickets, and keep end-users informed in real time. StatusHub’s features make it easy to keep your customers and team informed during any downtime: - Create incidents manually or through integrations; - Create and use templates for incidents and maintenance events; - Create and schedule maintenance events; - Update the incidents or maintenance events; - Use Connected Hubs: Operate multiple status pages in a way to achieve more relevant communication with end-users; - Update end-users by Multiple Notification Channels; - Create Public and Private Status Pages.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate StatusHub?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind StatusHub?

  • Seller: StatusHub
  • Year Founded: 2016
  • HQ Location: Cork, IE
  • Twitter: @StatusHubIO
    83 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Large, 50% Medium

What Are Recent G2 Reviews of StatusHub?

What Are G2 Users Discussing About StatusHub?

Atomicwork

Atomicwork is a modern service management platform powered by AI. Atomicwork empowers enterprises to deliver fast and scalable internal support for their employees on modern collaboration platforms like Microsoft Teams and Slack. Atomicwork connects employees, internal processes, and business systems, enhancing efficiency in support, service, and operations.

Average Rating: 4.0/5.0

Total Reviews: 1

Who Is the Company Behind Atomicwork?

  • Seller: Atomicwork
  • Year Founded: 2022
  • HQ Location: Palo Alto, California, United States
  • Twitter: @atomicworkhq
    2,066 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    120 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Large

What Do G2 Reviewers Say About Atomicwork?

AI-generated summary from verified user reviews

Pros
  • Users value the AI integration in Atomicwork, enhancing workflows with instant support and efficient automation.
  • Users value the automation and AI-driven workflows of Atomicwork, enhancing efficiency and streamlining their tasks effectively.
  • Users value the automation efficiency of Atomicwork, enhancing workflows and ensuring rapid support and information access.
  • Users value the instant support and quick access to information provided by Atomicwork, enhancing overall reliability.
  • Users value the instant support and quick access provided by Atomicwork, enhancing their overall workflow efficiency.
Cons
  • Users note that some integration issues can hinder the overall seamless experience of Atomicwork.
  • Users suggest that limited customization options hinder Atomicwork's flexibility and integration capabilities for their workflows.

What Are Recent G2 Reviews of Atomicwork?

Tian Lin
TL
Researched and written by Tian Lin
Updated April 10, 2026