Best Incident Management Software - Page 14

Servicely

Servicely is the AI-native service management platform where AI agents do the work, a complete ITSM and Enterprise Service Management (ESM) platform that combines the system of record and the system of action in one product. Legacy service management platforms log tickets, route queues and manage work. Servicely resolves it. AI agents embedded across the platform classify and triage requests, summarise incidents, retrieve knowledge, recommend resolutions, trigger workflows, update records and complete fulfilment inside governed, auditable enterprise workflows with humans in the loop where you want them. The result: faster resolution, less manual admin, lower cost of service delivery, and a platform you configure without armies of consultants. Full-function ITSM ITIL-aligned Incident, Problem, Change, Request, Knowledge, Service Catalogue, CMDB and SLA management production-ready out of the box, extended without code. Enterprise Service Management on one platform Run every service team on the same platform and data model: IT Service Management (ITSM), IT Asset Management (ITAM), HR Service Delivery, Customer Service Management (CSM), Project Portfolio Management (PPM), Security Operations, Risk Management, and Vendor & Contract Management. AI agents that do the work Always-on AI agents deliver self-service to employees and customers, resolve or triage requests autonomously, and proactively identify and act on problems cutting ticket volume and operational cost, not just deflecting questions. Generative AI in every workflow An AI copilot for every service agent: summarise tickets, draft responses, generate knowledge articles and surface next-best actions, grounded in your own data with Retrieval Augmented Generation for accuracy. Orchestration & automation Automate actions inside the platform and across integrated systems. Eliminate swivel-chairing and low-value work, and build complex multi-system automation without scripting. No-code / low-code/ vibe-code configuration Fully configurable from a field change to a custom application. Workflow builder, forms, business rules and app builder let service teams ship changes in days, not quarters. Unified self-service portal One portal for every enterprise service. Employees and customers log requests, resolve incidents and find answers with AI agents resolving the majority before they ever reach a queue. Enterprise-grade integrations & governance Native integrations plus REST API to your key business applications, with AI actions running across them. Single-tenant architecture, role-based access, full audit trails and governed AI controls for enterprise assurance. Servicely is trusted by enterprise organisations across APACV. UK/EU and North America to replace legacy ITSM tools with AI-native service management delivering enterprise capability without the legacy cost and complexity.

ServiceNetwork

ServiceNetwork™ helps unify and simplify contract service for both Service Providers and Authorizers. The solution helps OEMs, Insurers, Third Party Authorizers (TPA), and PaaS companies to refer their customers to one of thousands of walk-in independent and franchise retail repair providers (Service Providers) or other services in a managed service network.

Average Rating: 4.5/5.0

Total Reviews: 3

Signal9

Before the incident, there are alerts. Signal9 is a Signal Operations platform that helps teams manage alerts, on-call response, and operational automation in one place. Ingest alerts from your existing monitoring tools, coordinate response through integrated escalation and on-call workflows, and automate repetitive operational tasks using backtesting, shadow mode, and AI-driven recommendations.

Sinexo

Sinexo is claims management software that centralizes insurance claim lifecycles from declaration to archival. It consolidates case details, participant information, communication timelines, documentation, and financial tracking into one interface. The software adapts to organizational workflows, terminology, and processes. Its single-screen design organizes claims into sections like participant management, chronological action tracking, encrypted document storage, and financial elements such as quotes, invoices, and payments. Field configurations adjust based on claim type, ensuring relevant data appears for scenarios like water damage or theft. Features include follow-up reminders, integrated email with claim-specific templates, and secure document submission links. Access controls restrict visibility by claim type, department, or location. Data protection includes encryption, daily backups, IP filtering, and exportable formats.

Site360

Site360 is a cloud-based site optimization platform designed for effortless engagement and management across various industries, including retail, construction, care, hospitality, and facilities management. The platform provides 100% accuracy in tracking individuals checking in and out of sites, along with their training credentials and safety compliance. With an easy-to-use interface, Site360 helps minimize risks associated with visitors while enhancing operational performance and providing real-time insights. The solution is customizable to meet the specific needs of different sectors, ensuring the health and safety of all individuals on site.

Smart Integrity Platform

The Smart Integrity Platform is a blockchain-based, secure and easy to implement software for complying with the requirements of the EU Whistleblowing Directive and the Whistleblower Protection Act in Germany. The platform is customisable and could be used as a complaint management system to meet the requirements of the supply chain act or for patient complaints in the healthcare sector. Visit us: https://diss-co.tech

Average Rating: 5.0/5.0

Total Reviews: 1

smartQED

Sorry™

Sorry™ provides a new and improved method of viewing service status. It ensures that customers have the best possible experience during incidents by offering simple and clear layouts and a personalized subscriber experience. The incident management team can also utilize various tools such as status templates, team permissions, and monitoring connections to enhance their performance. With Sorry™, you can rely on a trustworthy status page service that has already been adopted by thousands of people to manage their incident communication and reduce helpdesk inquiries.

Average Rating: 5.0/5.0

Total Reviews: 1

SOSAFE

SOSAFE GO

SOSAFE Portal

SOSAFE Portal is your task and requirements management tool. Create, receive and assign requirements with your team. Set due dates, automate workflows, visualize your data so you can make better decisions with just a couple of clicks. Solve issues faster while keeping everyone safe.

Average Rating: 4.0/5.0

Total Reviews: 1

Spectate

Monitoring and incident management shouldn't be complex or time-consuming. Spectate is a simple yet powerful monitoring and incident management platform with AI-powered status updates and incident resolutions. Spectate goes beyond just monitoring your website. It monitors domains, and performance, allows you to create elegant branded status pages and receive rich notifications with all the information you need.

SP Safety

SP Safety Management by SP Marketplace is a comprehensive incident management solution built natively on Microsoft 365 and SharePoint, designed to help organizations streamline and automate their safety programs. Founded on a commitment to maximizing the value of existing Microsoft 365 investments, SP Marketplace delivers no-code, out-of-the-box business applications that simplify operational processes for a range of industries including manufacturing, government, and non-profits. With thousands of global users, SP Marketplace has a proven track record of delivering flexible, scalable solutions that drive efficiency and compliance. The SP Safety Management solution offers a centralized platform for managing critical safety processes, including incident reporting, safety audits, compliance tracking, and training management. Users can easily report hazards and incidents from any device, schedule inspections, track corrective actions, and ensure compliance with industry regulations. Integrated with Microsoft Teams and Power BI, SP Safety Management provides real-time dashboards and automated notifications to keep your team informed and proactive. With SP Safety Management, organizations can reduce safety risks, improve compliance, and enhance workplace culture by promoting accountability and visibility across all departments. By leveraging your existing Microsoft 365 infrastructure, this solution eliminates the need for standalone SaaS products, reducing costs and boosting adoption rates. Whether you're a safety manager, HR professional, or executive, SP Safety Management empowers your organization to stay compliant, mitigate risks, and create a safer work environment.

SquadCast

SquadCast is on a mission to amplify collaboration. We seek to empower & encourage creatives to engage in meaningful conversations without barriers.

Average Rating: 3.8/5.0

Total Reviews: 12

StatusGator

StatusGator is a status page and monitoring tool for IT teams, devops, helpdesks, education and more. We aggregate the status of more than 3,600 cloud services and monitor all the websites you depend on, giving your team a centralized status page. Share your status page with your team to stay on top of outages and reduce support tickets. Key Features: 1. Status pages with the status of all the vendors your team relies on (like AWS, Google Cloud, Zoom, etc.) 2. Built-in website monitoring: Check for uptime or content changes at 1 minute intervals. 3. More than 15 integration options for instant notification to Slack, Teams, SMS, email, or incident management tools. 4. Historical data for detailed vendor performance analysis. https://statusgator.com/

Average Rating: 5.0/5.0

Total Reviews: 6