# Best HIPAA Compliant Messaging Software - Page 2 *By [Emma Stein](https://research.g2.com/insights/author/emma-stein)* Healthcare practices need a secure way to efficiently communicate with their patients using convenient pieces of technology while remaining in compliance with industry standards and regulations. HIPAA compliant messaging software facilitates that need. HIPAA compliant messaging can take the form of secure text messaging, email, or other common methods of transmission. HIPAA compliant messaging applications can be used between physicians and patients, as well as between healthcare professionals for efficient cross-clinical communication. HIPAA compliant messaging solutions exist either as a standalone messaging tool or bundled within compound solutions, such as [medical practice management software](https://www.g2.com/categories/medical-practice-management), [patient engagement software](https://www.g2.com/categories/patient-engagement), or [clinical communication and collaboration software](https://www.g2crowd.com/categories/clinical-communication-and-collaboration). Any healthcare specialty can take advantage of HIPAA compliant messaging tools. To qualify for inclusion in the HIPAA Compliant Messaging category, a product must: - Provide healthcare organizations and patients with a means of secure, interactive communication - Comply with HIPAA regulations - Have the capability to be used on a variety of mobile devices or cloud technologies - Adhere to industry compliance and standards such as HIPAA (Health Insurance Portability and Accountability Act) and HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) ## Top HIPAA Compliant Messaging Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Weave](https://www.g2.com/products/weave-weave/reviews) | 4.6/5.0 (416 reviews) | Patient texting with EHR-integrated caller ID | "[Real-Time Texting Transforms Office Communication](https://www.g2.com/survey_responses/weave-review-12181652)" | | 2 | [Paubox](https://www.g2.com/products/paubox/reviews) | 4.9/5.0 (587 reviews) | Portal-free HIPAA email with automatic encryption | "[Effortless Automatic Email Encryption with Excellent Paubox Support](https://www.g2.com/survey_responses/paubox-review-12903747)" | | 3 | [Curogram](https://www.g2.com/products/curogram/reviews) | 4.8/5.0 (99 reviews) | Two-way patient texting with EHR-integrated reminders | "[Effortless Patient Communication, Needs Better Merging](https://www.g2.com/survey_responses/curogram-review-12793642)" | | 4 | [iPlum](https://www.g2.com/products/iplum/reviews) | 4.3/5.0 (202 reviews) | Private practice texting with work-life boundaries | "[Secure Second Business Line That Keeps Client Communications Confidential](https://www.g2.com/survey_responses/iplum-review-13091234)" | | 5 | [Connecteam](https://www.g2.com/products/connecteam/reviews) | 4.6/5.0 (3,491 reviews) | Shift-based team coordination with geofenced timekeeping | "[Connecteam Review](https://www.g2.com/survey_responses/connecteam-review-10735494)" | | 6 | [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) | 4.4/5.0 (412 reviews) | Gmail-native HIPAA email encryption with one-click toggle | "[Effortless Secure Emailing with Virtru](https://www.g2.com/survey_responses/virtru-email-encryption-review-8020917)" | | 7 | [Klara](https://www.g2.com/products/klara/reviews) | 4.6/5.0 (105 reviews) | Patient texting workflows with voicemail transcription | "[Enhanced Patient Communication, Easy Setup](https://www.g2.com/survey_responses/klara-review-12000889)" | | 8 | [Practice Better](https://www.g2.com/products/practice-better/reviews) | 4.7/5.0 (297 reviews) | All-in-one practice management with HIPAA messaging | "[Exceeded Expectations: Intake Forms to Invoices, It Handles It All](https://www.g2.com/survey_responses/practice-better-review-12937619)" | | 9 | [TigerConnect Clinical Collaboration Platform](https://www.g2.com/products/tigerconnect-clinical-collaboration-platform/reviews) | 4.5/5.0 (195 reviews) | — | "[Simple UI with Peace of Mind from Safe, Encrypted Content](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-12657232)" | | 10 | [Spruce Health](https://www.g2.com/products/spruce-health/reviews) | 4.7/5.0 (342 reviews) | — | "[Flexible, Versatile Communication for Growing Teams with Spruce Health](https://www.g2.com/survey_responses/spruce-health-review-13054721)" | ## G2 Grid® for HIPAA Compliant Messaging Software ![G2 Grid® for HIPAA Compliant Messaging Software plotting products by satisfaction and market presence](https://www.g2.com/categories/hipaa-compliant-messaging/grids.png?focus%5B%5D=48097&focus%5B%5D=25519&focus%5B%5D=155274&focus%5B%5D=15407&focus%5B%5D=3675&focus%5B%5D=20433&focus%5B%5D=46458&focus%5B%5D=4931) Highlighted products: Weave, Paubox, Curogram, iPlum, Virtru Email Encryption, Connecteam, Klara, and TigerConnect Clinical Collaboration Platform. Underlying data: [Grid® JSON](https://www.g2.com/categories/hipaa-compliant-messaging/grids.json?focus%5B%5D=weave-weave&focus%5B%5D=paubox&focus%5B%5D=curogram&focus%5B%5D=iplum&focus%5B%5D=virtru-email-encryption&focus%5B%5D=connecteam&focus%5B%5D=klara&focus%5B%5D=tigerconnect-clinical-collaboration-platform) ## How Many HIPAA Compliant Messaging Software Products Does G2 Track? **Total Products under this Category:** 126 ### Category Stats (Jul 2026) - **Average Rating**: 4.43/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: tab32 (+9.42%) - Among all products in this category, tab32 recorded the largest rating increase compared to last month *Last updated: July 14, 2026* ## How Does G2 Rank HIPAA Compliant Messaging Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 10,900+ Authentic Reviews - 126+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which HIPAA Compliant Messaging Software Is Best for Your Use Case? - **Leader:** [Weave](https://www.g2.com/products/weave-weave/reviews) - **Highest Performer:** [Buzz Medical Messenger](https://www.g2.com/products/buzz-medical-messenger/reviews) - **Easiest to Use:** [Paubox](https://www.g2.com/products/paubox/reviews) - **Top Trending:** [Virtru Secure Share](https://www.g2.com/products/virtru-secure-share/reviews) - **Best Free Software:** [Paubox](https://www.g2.com/products/paubox/reviews) --- **Sponsored** ### StoriiCare StoriiCare is an AI-powered EHR and care management platform for adult day care centers, assisted living providers, and care homes. Trusted by over 300 care providers across 11 countries, it combines clinical documentation, private pay and Medicaid billing, and family engagement in one easy-to-use system. Care staff use StoriiCare to document care digitally, replacing paper records and reducing administrative time. Administrators gain real-time oversight across their organization. Families stay informed and connected to their loved ones through activity updates and shared care profiles. StoriiCare includes Skye, a built-in AI agent designed for care environments. Skye helps staff draft progress notes, identifies patterns in care data, and guides teams through documentation workflows. No technical expertise is required. On the clinical side, StoriiCare covers the full care lifecycle. Teams can complete care assessments, manage individualized care plans, record medication administration, log ADLs, write progress notes, and report incidents and falls. Every record is stored securely and accessible in real time. For billing, StoriiCare supports both private pay and Medicaid reimbursement. Providers can generate invoices, track attendance, manage authorization limits, and produce documentation needed for claims, all within the same platform used for care delivery. StoriiCare is used by adult day programs, memory care communities, residential care homes, and other community-based providers. It is recognized by Software Advice as Most Recommended and Best Customer Support, and is known for its ease of use, 50-plus features, and responsive support team. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1617&secure%5Bchosen_at%5D=2026-07-14T20%3A12%3A04Z&secure%5Bdisplayable_resource_id%5D=1617&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1617&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=53002&secure%5Bresource_id%5D=1617&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhipaa-compliant-messaging%3Fpage%3D7&secure%5Btoken%5D=17c0f542df949e2b77d236de5be230b861c899e1e6f129d7ed59ee267a3fbb58&secure%5Burl%5D=https%3A%2F%2Fstoriicare.com%2Fdemo&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated HIPAA Compliant Messaging Software Products in 2026? ### 1. [Celo](https://www.g2.com/products/celo-health-celo/reviews) Celo is the secure collaboration platform designed for healthcare teams. With our HIPAA-compliant app, care teams can communicate easily and securely, improving patient care and operational efficiency. Whether on iOS, Android, or Web, Celo serves as your centralized hub for team collaboration. Key features include: - Secure Messaging: Encrypts messages to protect patient information. - Care Coordination: Facilitates streamlined communication among care team members. - Team Collaboration Tools: Enables file sharing, task assignment, and real-time updates. - Integration Capabilities: Integrates with existing healthcare systems for enhanced workflow. - Mobile Accessibility: Accessible anytime, anywhere via mobile devices. - Audit Trails: Maintains detailed logs for compliance and accountability. - Customizable Alerts: Notifies team members promptly of critical updates. - Celo AI Scribe: Turns patient conversations into clinical notes in seconds. Celo goes beyond standard communication tools by ensuring compliance with rigorous standards like HIPAA, HITECH ACT, GDPR, and more. With ISO27001 certified data centers and SOC2 certified Microsoft Azure Cloud infrastructure, Celo guarantees the highest levels of data security and regulatory compliance. Connect with your team better with Celo, where secure communication meets seamless collaboration. **Average Rating:** 4.6/5.0 **Total Reviews:** 73 **How Do G2 Users Rate Celo?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.2/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.5/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.5/10 (Category avg: 9.1/10) **Who Is the Company Behind Celo?** - **Seller:** [Celo Health](https://www.g2.com/sellers/celo-health) - **Company Website:** https://www.celohealth.com - **Year Founded:** 2016 - **HQ Location:** Seattle, US - **Twitter:** @celohealth (219 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10891088 (49 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 48% Small-Business, 33% Mid-Market #### What Are Celo's Pros and Cons? **Pros:** - Ease of Use (21 reviews) - Communication (12 reviews) - Security (8 reviews) - Chat Communication (7 reviews) - HIPAA Compliance (7 reviews) **Cons:** - Limited Messaging Features (6 reviews) - Messaging Issues (5 reviews) - Notification Issues (4 reviews) - Poor Search Functionality (2 reviews) - Communication Delays (1 reviews) ### What Do G2 Reviewers Say About Celo? *AI-generated summary from verified user reviews* **Pros:** - Users find Celo to be **very user-friendly** , making team collaboration and communication seamless and efficient. - Users love the **ease of communication** with Celo, enjoying simple message writing and efficient search functionalities. - Users value the **security** of Celo, ensuring that personal and professional information remains safe and separate. - Users value the **easy message writing and efficient search features** for streamlined communication and collaboration. - Users value Celo's **HIPAA compliance** , ensuring secure communication while maintaining ease of use and convenience. **Cons:** - Users are frustrated by Celo's **limited messaging features** , such as no read receipts and lack of emojis or gifs. - Users express frustration over **messaging issues** with Celo, including unread notifications and limited emoji options. - Users face **notification issues** in Celo, such as persistent alerts and lack of sound customization for chats. - Users find the **search functionality lacking** , making it challenging to locate old messages quickly. - Users experience **communication delays** , leading to potential delays in patient care and concerns over timely responses. #### What Are Recent G2 Reviews of Celo? **"[HIPAA-Compliant Messaging That Keeps Our Team Connected Anywhere](https://www.g2.com/survey_responses/celo-review-12978710)"** **Rating:** 5.0/5.0 stars *— Adam J.* [Read full review](https://www.g2.com/survey_responses/celo-review-12978710) --- **"[Effortless, Secure Communication for Healthcare Teams](https://www.g2.com/survey_responses/celo-review-12978779)"** **Rating:** 5.0/5.0 stars *— Andrea C.* [Read full review](https://www.g2.com/survey_responses/celo-review-12978779) --- ### 2. [Updox](https://www.g2.com/products/updox/reviews) With over 470k users, 68k physicians, 150 million patients and 150+ EHR integrations, Updox empowers physicians, pharmacists and other healthcare providers and staff to be more efficient and effective. We provide HIPAA-compliant electronic fax, secure text & SMS, video chat, patient reminders, broadcast messaging and so much more. **Average Rating:** 4.4/5.0 **Total Reviews:** 102 **How Do G2 Users Rate Updox?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.1/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.3/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.1/10 (Category avg: 9.1/10) **Who Is the Company Behind Updox?** - **Seller:** [EverPro](https://www.g2.com/sellers/everpro) - **Year Founded:** 2016 - **HQ Location:** Denver, US - **LinkedIn® Page:** https://www.linkedin.com/company/evercommerce/ (1,612 employees on LinkedIn®) - **Ownership:** NASDAQ: EVCM **Who Uses This Product?** - **Who Uses This:** Medical Assistant, Office Manager - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 85% Small-Business, 9% Mid-Market #### What Are Recent G2 Reviews of Updox? **"[Excellent software for online consultation](https://www.g2.com/survey_responses/updox-review-8941267)"** **Rating:** 5.0/5.0 stars *— Khushi P.* [Read full review](https://www.g2.com/survey_responses/updox-review-8941267) --- **"[Great Software!!](https://www.g2.com/survey_responses/updox-review-8966403)"** **Rating:** 5.0/5.0 stars *— Avinash A.* [Read full review](https://www.g2.com/survey_responses/updox-review-8966403) --- #### What Are G2 Users Discussing About Updox? - [What are the benefits and drawbacks of using Updox for patient communication?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-updox-for-patient-communication) - [How do I fax from Updox?](https://www.g2.com/discussions/how-do-i-fax-from-updox) - [How much does Updox cost per month?](https://www.g2.com/discussions/how-much-does-updox-cost-per-month) - 2 comments - [Does Updox have an app?](https://www.g2.com/discussions/does-updox-have-an-app) - 1 comment - [What is Updox used for?](https://www.g2.com/discussions/what-is-updox-used-for) - 5 comments ### 3. [RevenueWell](https://www.g2.com/products/revenuewell/reviews) RevenueWell is a dental practice management and patient communication platform that helps dental practices attract new patients, automate administrative workflows, and strengthen relationships with existing patients throughout the care journey. Designed for solo practices, group practices, and dental specialists, the platform integrates marketing, communication, and front-office tools into a single solution built specifically for the dental industry. RevenueWell was founded in 2010 by dental professionals to address the operational and communication challenges unique to dental practices. The platform reduces manual front-desk work by automating outreach, appointment management, and patient follow-up — allowing staff to spend less time on administrative tasks and more time on patient care. Core platform capabilities include: Automated appointment reminders, post-op instructions, and treatment plan follow-ups via email, text, and phone Two-way texting and integrated phone (RevenueWell Phone) for flexible, real-time patient communication Online scheduling and digital patient intake forms (RevenueWell Forms) to reduce paperwork and streamline check-in Social media management and online reputation management tools to support patient acquisition Teledentistry support for remote patient consultations RevenueWell also offers add-on products for practices that want to extend their capabilities: AI Receptionist — An AI-powered virtual receptionist that handles inbound patient calls, answers common questions, and captures appointment requests around the clock, reducing missed calls and front-desk phone volume AI Insurance Verification — An automated insurance verification tool that checks patient eligibility in real time, reducing manual verification time and helping prevent claim errors before appointments For practices that prefer a fully managed approach to patient acquisition, RevenueWell offers digital marketing services, including website design, paid search advertising, and SEO — handled by a team with dental-specific marketing expertise. This allows practices to outsource their online marketing without managing agencies or building in-house capabilities. RevenueWell integrates with major dental practice management systems, making it compatible with existing clinical workflows without requiring practices to replace their current software infrastructure. **Average Rating:** 4.7/5.0 **Total Reviews:** 134 **How Do G2 Users Rate RevenueWell?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.7/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.9/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.9/10 (Category avg: 9.1/10) **Who Is the Company Behind RevenueWell?** - **Seller:** [RevenueWell](https://www.g2.com/sellers/revenuewell) - **Company Website:** https://www.revenuewell.com - **Year Founded:** 2010 - **HQ Location:** Chicago, Illinois - **Twitter:** @RevenueWell (1,154 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1183856/ (156 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 93% Small-Business, 6% Mid-Market #### What Are RevenueWell's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Patient Communication (8 reviews) - Reminders (8 reviews) - Confirmation Automation (7 reviews) - Efficiency (7 reviews) **Cons:** - Billing Issues (4 reviews) - Technical Issues (4 reviews) - Messaging Issues (3 reviews) - Connectivity Issues (2 reviews) - Customer Service Issues (2 reviews) ### What Do G2 Reviewers Say About RevenueWell? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of RevenueWell, enhancing patient connections and streamlining practice management. - Users appreciate the **effective patient communication** of RevenueWell, enhancing connection and convenience in their practice. - Users find the **reminder features** of RevenueWell invaluable for saving time and enhancing appointment management. - Users appreciate the **automatic appointment confirmations** of RevenueWell, significantly enhancing communication and efficiency for staff. - Users appreciate the **efficiency** of RevenueWell, enjoying time-saving features and quick assistance from the knowledgeable team. **Cons:** - Users report **billing issues** with delayed cancellations and unsatisfactory customer support experiences with RevenueWell. - Users experience **technical issues** with RevenueWell, including malfunctions and lack of alerts for failed emails. - Users experience **messaging issues** with RevenueWell, including delays and glitches that hinder communication effectiveness. - Users experience **connectivity issues** with the mobile app, leading to delays and instability in communications. - Users experience **customer service issues** with RevenueWell, including delays in billing and frustrating transitions. #### What Are Recent G2 Reviews of RevenueWell? **"[RevenueWell is like having an extra person working for you.](https://www.g2.com/survey_responses/revenuewell-review-879108)"** **Rating:** 5.0/5.0 stars *— Lesley R.* [Read full review](https://www.g2.com/survey_responses/revenuewell-review-879108) --- **"[Helpful Insights and Great Communication](https://www.g2.com/survey_responses/revenuewell-review-13068805)"** **Rating:** 4.5/5.0 stars *— Karen D.* [Read full review](https://www.g2.com/survey_responses/revenuewell-review-13068805) --- #### What Are G2 Users Discussing About RevenueWell? - [What does RevenueWell do?](https://www.g2.com/discussions/what-does-revenuewell-do) - [Who owns RevenueWell?](https://www.g2.com/discussions/who-owns-revenuewell) - [How much does RevenueWell cost?](https://www.g2.com/discussions/how-much-does-revenuewell-cost) - [What is RevenueWell?](https://www.g2.com/discussions/what-is-revenuewell) ### 4. [TheraNest by Ensora Health](https://www.g2.com/products/theranest-by-ensora-health/reviews) TheraNest is a cloud-based EHR and practice management platform built specifically for mental and behavioral health providers. Developed by Ensora Health, TheraNest combines clinical documentation, insurance billing, scheduling, HIPAA-compliant telehealth, e-prescribing, and a client portal in one system serving solo practitioners, group practices, and mid-size behavioral health organizations. TheraNest differentiates from SimplePractice, TherapyNotes, Jane App, and Carepatron through deeper billing and insurance claims management, group practice workflows including multi-provider scheduling and supervision tracking, and integrated Wiley Treatment Planner content. Core features include automated appointment reminders, customizable progress notes and treatment plans, a searchable DSM and CPT code database, electronic claims submission, ERA/EOB processing, and unlimited document storage. Recognized as a G2 Leader in Mental Health Software, TheraNest is rated highly for ease of use, responsive support, and clinical note quality. A free 21-day trial is available. Pricing starts at $29/month and scales by active client count. **Average Rating:** 4.2/5.0 **Total Reviews:** 125 **How Do G2 Users Rate TheraNest by Ensora Health?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) **Who Is the Company Behind TheraNest by Ensora Health?** - **Seller:** [Ensora Health (formerly Therapy Brands)](https://www.g2.com/sellers/ensora-health-formerly-therapy-brands) - **Company Website:** https://ensorahealth.com/ - **Year Founded:** 2020 - **HQ Location:** Birmingham, US - **LinkedIn® Page:** https://www.linkedin.com/company/therapy-brands/mycompany/ (406 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Therapist - **Top Industries:** Mental Health Care - **Company Size:** 90% Small-Business, 5% Mid-Market #### What Are TheraNest by Ensora Health's Pros and Cons? **Pros:** - Ease of Use (31 reviews) - Document Management (14 reviews) - Booking Ease (10 reviews) - Features (10 reviews) - Scheduling (10 reviews) **Cons:** - Technical Issues (12 reviews) - Limited Features (7 reviews) - Poor Navigation (6 reviews) - Interface Issues (5 reviews) - Lack of Customization (4 reviews) ### What Do G2 Reviewers Say About TheraNest by Ensora Health? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of TheraNest, allowing for straightforward navigation and efficient task completion. - Users value the **simplicity and efficiency** of TheraNest's document management, enhancing their overall productivity and experience. - Users appreciate the **booking ease** of TheraNest, highlighting its straightforward scheduling and reliable customer support. - Users appreciate the **comprehensive and user-friendly features** of TheraNest, ensuring reliable business management and client communication. - Users appreciate the **flexibility and simplicity** of TheraNest, enhancing their scheduling experience and overall workflow. **Cons:** - Users face frequent **technical issues** such as glitches and problems with text reminders affecting client attendance. - Users find the **limited features** of TheraNest challenging, especially the mobile app's lack of functionality. - Users find **poor navigation** and interface issues hinder their workflow, complicating documentation and updates in TheraNest. - Users report **interface issues** that hinder workflow, including problems with autosaving and navigation between pages. - Users express frustration with the **lack of customization** in TheraNest, hindering efficiency and user experience. #### What Are Recent G2 Reviews of TheraNest by Ensora Health? **"[Super Easy to Navigate and Visually Intuitive](https://www.g2.com/survey_responses/theranest-by-ensora-health-review-11885767)"** **Rating:** 5.0/5.0 stars *— Staci .* [Read full review](https://www.g2.com/survey_responses/theranest-by-ensora-health-review-11885767) --- **"[Great customer support, fairly easy to use](https://www.g2.com/survey_responses/theranest-by-ensora-health-review-11209559)"** **Rating:** 4.5/5.0 stars *— Quentin E.* [Read full review](https://www.g2.com/survey_responses/theranest-by-ensora-health-review-11209559) --- #### What Are G2 Users Discussing About TheraNest by Ensora Health? - [What is TheraNest used for?](https://www.g2.com/discussions/what-is-theranest-used-for) - [What does TheraNest do?](https://www.g2.com/discussions/what-does-theranest-do) - [How do you write a progress note for therapy?](https://www.g2.com/discussions/how-do-you-write-a-progress-note-for-therapy) - 1 comment - [Does TheraNest have an app?](https://www.g2.com/discussions/does-theranest-have-an-app) - 1 comment - [How much does TheraNest cost?](https://www.g2.com/discussions/how-much-does-theranest-cost) ### 5. [NeoCertified Secure Email](https://www.g2.com/products/neocertified-secure-email/reviews) NeoCertified provides secure email encryption for businesses and individuals alike. With no sales minimums, no setup fees, and a fully-refundable product guarantee, NeoCertified is the simple, easy-to-use, ready-to-go solution that defies that of the standard in the encryption industry. With a product that encompasses all industries and verticals -- healthcare, finance, legal, education, non-profit -- you can be sure that all of your documents, sensitive information, and secure email messages are protected through the entire process... in transit and at rest. NeoCertified - Secure Email Encryption since 2002. **Average Rating:** 4.8/5.0 **Total Reviews:** 97 **How Do G2 Users Rate NeoCertified Secure Email?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind NeoCertified Secure Email?** - **Seller:** [NeoCertified](https://www.g2.com/sellers/neocertified) - **Year Founded:** 2002 - **HQ Location:** Centennial, Colorado - **Twitter:** @NeoCertified (121 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/752051/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** President - **Top Industries:** Hospital & Health Care, Insurance - **Company Size:** 70% Small-Business, 28% Mid-Market #### What Are NeoCertified Secure Email's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Security (2 reviews) - Data Security (1 reviews) - Email Management (1 reviews) - Encryption (1 reviews) **Cons:** - Email Encryption Issues (1 reviews) - Encryption Issues (1 reviews) ### What Do G2 Reviewers Say About NeoCertified Secure Email? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of NeoCertified Secure Email, making secure email communication simple and efficient. - Users value the **ease of use and effective email encryption** that NeoCertified Secure Email offers for secure communication. - Users value the **easy secure email transmission** with NeoCertified, enhancing their data security effortlessly. - Users appreciate the **easy secure email management** with NeoCertified, thanks to its convenient extension for sending and receiving emails. - Users praise the **easy-to-use email encryption** of NeoCertified Secure Email, enhancing their communication security effortlessly. **Cons:** - Users desire a **more automated encryption feature** for seamless scanning of all outbound emails for better security. - Users feel the lack of **automatic encryption** for outbound emails limits the effectiveness of NeoCertified Secure Email. #### What Are Recent G2 Reviews of NeoCertified Secure Email? **"[Great Product!](https://www.g2.com/survey_responses/neocertified-secure-email-review-2006271)"** **Rating:** 5.0/5.0 stars *— Mark L.* [Read full review](https://www.g2.com/survey_responses/neocertified-secure-email-review-2006271) --- **"[Effortless Security & Compliance](https://www.g2.com/survey_responses/neocertified-secure-email-review-12582370)"** **Rating:** 5.0/5.0 stars *— lori B.* [Read full review](https://www.g2.com/survey_responses/neocertified-secure-email-review-12582370) --- #### What Are G2 Users Discussing About NeoCertified Secure Email? - [Do you recommend NeoCertified Secure Email for secure communication, and what features do you find most valuable?](https://www.g2.com/discussions/do-you-recommend-neocertified-secure-email-for-secure-communication-and-what-features-do-you-find-most-valuable) - [What is NeoCertified Secure Email used for?](https://www.g2.com/discussions/what-is-neocertified-secure-email-used-for) - [How can I send a secure email for free?](https://www.g2.com/discussions/how-can-i-send-a-secure-email-for-free) - [What is send secure tool?](https://www.g2.com/discussions/what-is-send-secure-tool) - [What is a secure email account?](https://www.g2.com/discussions/what-is-a-secure-email-account) ### 6. [Zivver Email Encryption](https://www.g2.com/products/zivver-email-encryption/reviews) Zivver provides secure email communications for effortless compliance. Founded in the Netherlands in 2015, Zivver is trusted by over 10,000 organizations globally to prevent data leaks caused by human error and ensure compliance. Zivver’s platform offers key features such as AES-256 encryption, keyless encryption, and multi-factor authentication, making it a robust tool for protecting sensitive data. Its integration with popular email clients like Microsoft 365 and Gmail, along with capabilities like secure file transfer up to 5TB and e-signatures directly within email, makes Zivver both user-friendly and highly secure. By offering smart prevention rules, secure communication options, and seamless integration with existing workflows, Zivver not only enhances security but also improves efficiency and productivity, helping organizations remain compliant with global data protection regulations. **Average Rating:** 4.4/5.0 **Total Reviews:** 50 **How Do G2 Users Rate Zivver Email Encryption?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 8.9/10 (Category avg: 9.0/10) - **Clinical Communication - HIPAA Compliance:** 9.4/10 (Category avg: 9.1/10) **Who Is the Company Behind Zivver Email Encryption?** - **Seller:** [Zivver](https://www.g2.com/sellers/zivver) - **Year Founded:** 2015 - **HQ Location:** Amsterdam, Noord-Holland - **Twitter:** @zivver_en (265 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/zivver (62 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Mental Health Care - **Company Size:** 52% Small-Business, 26% Mid-Market #### What Are Zivver Email Encryption's Pros and Cons? **Pros:** - Ease of Use (30 reviews) - Email Security (24 reviews) - Security (22 reviews) - Email Encryption (17 reviews) - Encryption (17 reviews) **Cons:** - Email Issues (17 reviews) - Difficult Setup (10 reviews) - Access Issues (9 reviews) - Technical Issues (8 reviews) - Access Control (5 reviews) ### What Do G2 Reviewers Say About Zivver Email Encryption? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Zivver Email Encryption, finding it simple to encrypt messages effortlessly. - Users appreciate the **ease of email encryption** with Zivver, enabling quick and secure communication effortlessly. - Users value the **security features** of Zivver, enabling effortless encryption for sensitive communications with ease. - Users value the **ease of encrypted email communication** with Zivver, simplifying secure messaging for their organization. - Users value the **ease of use** of Zivver Email Encryption, enabling quick and efficient message protection. **Cons:** - Users experience **email issues** with Zivver, including unnecessary notifications and persistent login prompts for shared mailboxes. - Users find the **difficult setup** of Zivver Email Encryption challenging, particularly with Gmail and other platforms. - Users face **access issues** with Zivver, including persistent login prompts and difficulties with shared mailboxes. - Users face frequent **technical issues** with Zivver, including persistent login prompts and difficulties with 2FA resets. - Users find **2FA cumbersome** , making access management frustrating and sometimes leading to insecure choices. #### What Are Recent G2 Reviews of Zivver Email Encryption? **"[The simplicity and ultimate effectivelness of Zivver makes it an easy choice](https://www.g2.com/survey_responses/zivver-email-encryption-review-9980909)"** **Rating:** 5.0/5.0 stars *— Jeffery S.* [Read full review](https://www.g2.com/survey_responses/zivver-email-encryption-review-9980909) --- **"[Thankful for Zivver](https://www.g2.com/survey_responses/zivver-email-encryption-review-10427527)"** **Rating:** 5.0/5.0 stars *— Lauren B.* [Read full review](https://www.g2.com/survey_responses/zivver-email-encryption-review-10427527) --- ### 7. [Rectangle Health](https://www.g2.com/products/rectangle-health/reviews) A leader in innovative healthcare technology for over 30 years, Rectangle Health is a trusted partner to more than 40,000 healthcare providers. The company’s comprehensive platform, Practice Management Bridge®, streamlines daily business operations including communications and engagement, payments and reimbursements, and office compliance. Customers of all sizes, in all sectors of healthcare, rely on Rectangle Health’s easy-to-use, scalable software to deliver a measurable increase in productivity and profitability, while improving patient experience. **Average Rating:** 4.6/5.0 **Total Reviews:** 114 **How Do G2 Users Rate Rectangle Health?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Rectangle Health?** - **Seller:** [Rectangle Health](https://www.g2.com/sellers/rectangle-health) - **Company Website:** https://www.rectanglehealth.com/ - **Year Founded:** 1993 - **HQ Location:** Valhalla, NY - **Twitter:** @rectanglehealth (313 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/rectanglehealth (314 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Executive Director, Office Manager - **Top Industries:** Medical Practice, Health, Wellness and Fitness - **Company Size:** 94% Small-Business, 7% Mid-Market #### What Are Rectangle Health's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Payment Processing (3 reviews) - Customer Engagement (2 reviews) - Customer Support (2 reviews) - Easy Setup (2 reviews) **Cons:** - Payment Issues (3 reviews) - Connectivity Issues (2 reviews) - Expensive (2 reviews) - Technical Issues (2 reviews) - Cost Increase (1 reviews) ### What Do G2 Reviewers Say About Rectangle Health? *AI-generated summary from verified user reviews* **Pros:** - Users find Rectangle Health's **ease of use** exceptional, ensuring efficient payment collection and effortless onboarding. - Users highlight the **efficient payment processing** of Rectangle Health, ensuring seamless collection and engagement in healthcare. - Users highly value the **effective customer engagement** provided by Rectangle Health, enhancing payment processing and satisfaction. - Users praise the **excellent customer support** of Rectangle Health, highlighting ease of payment handling and satisfaction. - Users find the **easy setup** of Rectangle Health enhances payment collection and ensures quick onboarding without struggles. **Cons:** - Users experience **payment issues** with Rectangle Health, including connectivity problems and fluctuating costs complicating financial management. - Users experience **connectivity issues** with Rectangle Health, often facing disconnections during crucial payment processes. - Users find the **high costs** of Rectangle Health challenging, complicating financial management and long-term commitments. - Users struggle with **technical connectivity problems** in Rectangle Health, impacting payment processing and overall efficiency. - Users face **cost increases** with Rectangle Health, complicating financial management and budgeting for services. #### What Are Recent G2 Reviews of Rectangle Health? **"[It has been nice](https://www.g2.com/survey_responses/rectangle-health-review-11323392)"** **Rating:** 4.0/5.0 stars *— Verified User in Staffing and Recruiting* [Read full review](https://www.g2.com/survey_responses/rectangle-health-review-11323392) --- **"[So easy to use!](https://www.g2.com/survey_responses/rectangle-health-review-11715422)"** **Rating:** 5.0/5.0 stars *— megan r.* [Read full review](https://www.g2.com/survey_responses/rectangle-health-review-11715422) --- #### What Are G2 Users Discussing About Rectangle Health? - [What is ReminderCall used for?](https://www.g2.com/discussions/what-is-remindercall-used-for) - 1 comment - [What is Rectangle Health used for?](https://www.g2.com/discussions/what-is-rectangle-health-used-for) - 1 comment ### 8. [Healthie](https://www.g2.com/products/healthie/reviews) Healthie offers an industry-leading EMR, scheduling, and engagement platform for modern healthcare delivery. Healthie is a comprehensive tool for practice management and telehealth, and includes core business features: scheduling, billing (out-of-pocket and insurance), charting (intake forms, e-signature, and note-templates), document sharing, secure messaging, client food logging, and more. Healthie is HIPAA, SOC-2, PIPEDA, GDPR, and PCI-compliant. Healthie offers integration with various third-party applications such as Stripe, Fullscript, Zoom and more. Monthly subscriptions and support is offered via email, phone, and documentation. Healthie has a no-commitment free trial. **Average Rating:** 3.9/5.0 **Total Reviews:** 21 **How Do G2 Users Rate Healthie?** - **Has the product been a good partner in doing business?:** 7.1/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 7.5/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 8.3/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 8.7/10 (Category avg: 9.1/10) **Who Is the Company Behind Healthie?** - **Seller:** [Healthie](https://www.g2.com/sellers/healthie) - **Year Founded:** 2016 - **HQ Location:** New York - **Twitter:** @GetHealthie (1,556 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10619369/ (186 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Health, Wellness and Fitness - **Company Size:** 95% Small-Business #### What Are Healthie's Pros and Cons? **Pros:** - Features (6 reviews) - Scheduling (4 reviews) - Customer Support (3 reviews) - Customization (3 reviews) - Appointment Scheduling (2 reviews) **Cons:** - Not User-Friendly (3 reviews) - Time-Consuming (3 reviews) - Limited Integration (2 reviews) - Navigation Difficulty (2 reviews) - Poor Customer Support (2 reviews) ### What Do G2 Reviewers Say About Healthie? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **comprehensive and customizable features** of Healthie, streamlining clinic management effectively. - Users value the **easy and efficient scheduling** capabilities of Healthie, simplifying appointment management for solo practitioners. - Users appreciate the **excellent customer support** from Healthie, highlighting the team's dedication to their success. - Users appreciate the **customizable templates** Healthie offers, making it easy to tailor the system to their practice's needs. - Users appreciate the **convenient appointment scheduling** feature of Healthie, streamlining their wellness program management. **Cons:** - Users find Healthie to be **not user-friendly** , struggling with onboarding, integration issues, and inefficient customer support. - Users find the **food tracking and onboarding process time-consuming** , making the overall experience less efficient. - Users highlight the **limited integration** with GoHighLevel, causing manual work and appointment reminder issues. - Users find the **navigation difficult** , particularly with the cumbersome client onboarding and information entry process. - Users express frustration with **poor customer support** from Healthie, limiting their ability to resolve issues effectively. #### What Are Recent G2 Reviews of Healthie? **"[So happy I found Healthie!](https://www.g2.com/survey_responses/healthie-review-11448809)"** **Rating:** 5.0/5.0 stars *— Carlyn J.* [Read full review](https://www.g2.com/survey_responses/healthie-review-11448809) --- **"[Healthie is a great EHR and Client Management option for clinicians.](https://www.g2.com/survey_responses/healthie-review-11290221)"** **Rating:** 4.0/5.0 stars *— Dr. Jeanette D.* [Read full review](https://www.g2.com/survey_responses/healthie-review-11290221) --- #### What Are G2 Users Discussing About Healthie? - [What is Healthie used for?](https://www.g2.com/discussions/what-is-healthie-used-for) ### 9. [Carefeed](https://www.g2.com/products/carefeed/reviews) Carefeed is an all-in-one operations platform to help senior living and long-term care communities simplify their daily operations. By replacing paperwork, spreadsheets, and disconnected tools with an easy-to-use solution, Carefeed saves time, reduces stress, and ensures residents, families, and staff stay informed and connected. Seamlessly integrating with EHRs and HR systems, Carefeed works alongside the tools providers already use—so they can keep everything running smoothly without extra hassle. With transparent pricing, personalized support, and scalable features, Carefeed serves over 2,000 communities, helping staff spend less time on tedious tasks and more time providing great care, keeping families in the loop, and running their communities with confidence. At Carefeed, we help senior living and long-term care teams lighten their workload, stay organized, and focus on what matters—caring for residents and supporting families. **Average Rating:** 5.0/5.0 **Total Reviews:** 17 **How Do G2 Users Rate Carefeed?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Carefeed?** - **Seller:** [Carefeed](https://www.g2.com/sellers/carefeed) - **Year Founded:** 2020 - **HQ Location:** Cincinnati, US - **LinkedIn® Page:** https://www.linkedin.com/company/67334792 (70 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care - **Company Size:** 65% Mid-Market, 24% Enterprise #### What Are Carefeed's Pros and Cons? **Pros:** - Document Management (2 reviews) - Ease of Use (2 reviews) - Communication (1 reviews) - Communication Efficiency (1 reviews) - Efficiency (1 reviews) **Cons:** - Limited Customization (1 reviews) - Missing Features (1 reviews) - Not User-Friendly (1 reviews) ### What Do G2 Reviewers Say About Carefeed? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **easy navigation and remote documentation signing** with Carefeed, enhancing family engagement and efficiency. - Users find Carefeed's **ease of use** enhances navigation and simplifies admission paperwork for families and residents. - Users value the **efficient communication** capabilities of Carefeed, enhancing organization and information sharing with families and coworkers. - Users highlight the **efficient communication** through Carefeed, enhancing organization and keeping everything on track. - Users appreciate the **efficiency in communication** Carefeed provides, helping them stay organized and on track. **Cons:** - Users express frustration over **limited customization** , wishing for more control to add personal documents in Carefeed. - Users are disappointed by the **missing features** in Carefeed, particularly the inability to add personal documents easily. - Users find the **interface not user-friendly** , struggling with code access and document management on Carefeed. #### What Are Recent G2 Reviews of Carefeed? **"[Exceptional Product](https://www.g2.com/survey_responses/carefeed-review-11449390)"** **Rating:** 5.0/5.0 stars *— TINA M.* [Read full review](https://www.g2.com/survey_responses/carefeed-review-11449390) --- **"[A Reliable Tool for Family and Staff Engagement](https://www.g2.com/survey_responses/carefeed-review-11415010)"** **Rating:** 5.0/5.0 stars *— Charla M.* [Read full review](https://www.g2.com/survey_responses/carefeed-review-11415010) --- ### 10. [VSee](https://www.g2.com/products/vsee/reviews) VSee is a secure, no-code, low-code telehealth platform designed to facilitate virtual healthcare delivery for organizations of all sizes. It offers customizable omni-channel communications, virtual care workflows, and remote team coordination tools, enabling healthcare providers to operate and deliver services remotely. VSee's platform includes features such as a complete online medical office suite, digital front door mobile app, provider dispatch automation, telehealth billing services, and remote patient monitoring. These functionalities support a wide range of virtual care services, from urgent care and telepsychiatry to chronic care management and specialist consultations. Key Features and Functionality: - Group Video Chat: Supports secure, high-quality video conferencing for multiple participants, facilitating real-time communication among healthcare providers and patients. - Screen Sharing with Annotation: Allows users to share their screens and annotate in real-time, enhancing collaborative discussions and consultations. - Instant Messaging and Group Chat: Provides secure text communication channels for both individual and group conversations, ensuring efficient information exchange. - Remote Patient Monitoring: Integrates with various medical devices to monitor patient health metrics remotely, enabling continuous care and timely interventions. - Customizable Workflows: Offers over 250 points of workflow customization without coding, allowing healthcare organizations to tailor the platform to their specific operational needs. - EHR Integration: Seamlessly integrates with Electronic Health Records (EHR) systems, ensuring that patient data is consistently updated and accessible across platforms. Primary Value and Solutions Provided: VSee addresses the growing need for flexible and secure telehealth solutions by providing a comprehensive platform that simplifies virtual healthcare delivery. Its low-bandwidth, high-quality video communication capabilities ensure reliable connections even over 3G networks, making telehealth accessible in areas with limited internet infrastructure. The platform's customizable workflows and integration capabilities allow healthcare providers to implement telehealth services that align with their existing processes, enhancing efficiency and patient engagement. By offering features like remote patient monitoring and EHR integration, VSee enables continuous, coordinated care, ultimately improving patient outcomes and expanding access to healthcare services. **Average Rating:** 3.9/5.0 **Total Reviews:** 15 **How Do G2 Users Rate VSee?** - **Workflow Enhancement - HIPAA Compliant Messaging:** 8.3/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 7.8/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind VSee?** - **Seller:** [VSee](https://www.g2.com/sellers/vsee) - **Year Founded:** 2008 - **HQ Location:** San Jose, California - **Twitter:** @VSee (1,872 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/280429/ (92 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Mental Health Care - **Company Size:** 87% Small-Business, 7% Enterprise #### What Are VSee's Pros and Cons? **Pros:** - Easy Access (2 reviews) - Affordable (1 reviews) - Communication (1 reviews) - Customization (1 reviews) - Document Management (1 reviews) **Cons:** - Unreliable Connectivity (2 reviews) - Call Issues (1 reviews) - Communication Delays (1 reviews) - Communication Issues (1 reviews) - Multiple Account Management (1 reviews) ### What Do G2 Reviewers Say About VSee? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **easy access** of VSee, finding it intuitive and convenient for seamless communication. - Users love VSee for its **affordability** , making it an accessible tool for daily communication needs. - Users find VSee's **communication capabilities** invaluable, enabling seamless interaction with clients and easy access to features. - Users value the **high level of customization** in VSee, enhancing communication and productivity effortlessly. - Users enjoy the **intuitive document management** of VSee, appreciating its compliance and lack of meeting time limits. **Cons:** - Users report **unreliable connectivity** with VSee, facing frequent disconnections and volume issues affecting communication quality. - Users face **call issues** with VSee, experiencing disconnections and low volume during important conversations. - Users experience **communication delays** on VSee due to variable bandwidth, affecting video streaming performance. - Users face **communication issues** with VSee due to unintentional disconnections and low audio volume during calls. - Users report frustrating **disconnection issues** with VSee, impacting recording and overall communication quality during sessions. #### What Are Recent G2 Reviews of VSee? **"[Chosing VSee for secure communication and better organization of my time.](https://www.g2.com/survey_responses/vsee-review-10993402)"** **Rating:** 4.5/5.0 stars *— Verified User in Education Management* [Read full review](https://www.g2.com/survey_responses/vsee-review-10993402) --- **"[VSee my friend](https://www.g2.com/survey_responses/vsee-review-11085756)"** **Rating:** 5.0/5.0 stars *— Jayasankar P.* [Read full review](https://www.g2.com/survey_responses/vsee-review-11085756) --- #### What Are G2 Users Discussing About VSee? - [What is VSee Mac?](https://www.g2.com/discussions/what-is-vsee-mac) - [Is VSee still free?](https://www.g2.com/discussions/is-vsee-still-free) - 2 comments - [How secure is VSee?](https://www.g2.com/discussions/how-secure-is-vsee) - [Is VSee better than zoom?](https://www.g2.com/discussions/is-vsee-better-than-zoom) ### 11. [OnPage](https://www.g2.com/products/onpage/reviews) OnPage offers a broad range of solutions, including Clinical Communication and Collaboration, On-Call Management, IT alerting, and Call Routing automation. The platform enables organizations to instantly deliver urgent notifications to the right on-call team through persistent, high-priority alerts that can override mute settings. With built-in on-call scheduling and escalation management, advanced routing such as round-robin alert distribution, secure messaging with high-priority alerting (paging), role-based and group messaging, incident reporting, mass notification, 200+ integrations, and real-time reporting capabilities, OnPage helps teams respond faster to critical IT, healthcare, and other business incidents with accountability and assurance. Incident responders across healthcare, IT, facilities, and other sectors are empowered to significantly improve their response times with an advanced, secure critical communication and collaboration platform. By unifying automation, secure messaging, alerting, collaboration, mass messaging, and real-time analytical insights, OnPage’s purpose-built platform supports complex workflows with unmatched precision and ensures that urgent notifications are never missed. For healthcare organizations, OnPage offers an all-encompassing, HIPAA-compliant clinical communication and collaboration platform designed to accelerate response times, improve coordination, promote interoperability, enhance patient outcomes, improve situational awareness, and reduce risks. For IT and incident response teams across different industries, OnPage provides an automated incident alerting and on-call management platform, streamlining incident response by delivering persistent, real-time alerts to the right on-call engineers, reducing mean time to resolution, boosting operational efficiency, and enabling mass notifications to keep the larger ecosystem informed during critical events. OnPage's solutions are widely adopted across various industries, including healthcare, IT and managed services, manufacturing, facilities, and field services. Founded in 2011, OnPage is certified as a Women’s Business Enterprise (WBE) by the Center for Women & Enterprise, a regional partner of the Women’s Business Enterprise National Council, and actively champions women-owned businesses to drive impactful change. To learn more and try OnPage for free, visit www.onpage.com. **Average Rating:** 4.3/5.0 **Total Reviews:** 306 **How Do G2 Users Rate OnPage?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.1/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.1/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.1/10 (Category avg: 9.1/10) **Who Is the Company Behind OnPage?** - **Seller:** [OnPage](https://www.g2.com/sellers/onpage) - **Company Website:** https://www.onpage.com/ - **Year Founded:** 1997 - **HQ Location:** Waltham, MA - **Twitter:** @On_Page (1,063 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/22552/ (35 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Physician, Owner - **Top Industries:** Hospital & Health Care, Information Technology and Services - **Company Size:** 53% Small-Business, 30% Mid-Market #### What Are OnPage's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Notifications (11 reviews) - Easy Setup (7 reviews) - Reliability (7 reviews) - Setup Ease (7 reviews) **Cons:** - Notification Issues (10 reviews) - Sound Issues (6 reviews) - Call Issues (4 reviews) - Not User-Friendly (4 reviews) - Delays (3 reviews) ### What Do G2 Reviewers Say About OnPage? *AI-generated summary from verified user reviews* **Pros:** - Users find OnPage to be **extremely easy to navigate** , enhancing communication and efficiency in critical situations. - Users love the **emergency notification feature** of OnPage, ensuring they never miss critical alerts 24/7. - Users find the **easy setup** of OnPage beneficial for quick installation and efficient use in their work. - Users praise the **unwavering reliability** of OnPage, ensuring consistent connectivity even in challenging coverage areas. - Users commend the **easy setup** of OnPage, reporting a quick and straightforward installation process. **Cons:** - Users face significant **notification issues** , particularly with non-urgent alerts having an unmodifiable, loud default tone. - Users find the **notification sound extremely loud and disturbing** , especially during the night when it disrupts sleep. - Users struggle with **call issues** in OnPage, citing difficulties in making calls and lack of texting features. - Users report that OnPage has a **not user-friendly** interface, making it challenging to navigate and utilize effectively. - Users experience **delays** with email code verification and information updates, impacting the overall login process. #### What Are Recent G2 Reviews of OnPage? **"[Reliable Service with Easy Navigation and Customizable Features](https://www.g2.com/survey_responses/onpage-review-12415383)"** **Rating:** 4.0/5.0 stars *— Kylie G.* [Read full review](https://www.g2.com/survey_responses/onpage-review-12415383) --- **"[OnPage Makes Critical Alerts Hard to Miss with Reliable Escalations](https://www.g2.com/survey_responses/onpage-review-12417551)"** **Rating:** 5.0/5.0 stars *— David M.* [Read full review](https://www.g2.com/survey_responses/onpage-review-12417551) --- #### What Are G2 Users Discussing About OnPage? - [What is OnPage used for?](https://www.g2.com/discussions/what-is-onpage-used-for) - 1 comment ### 12. [SimplePractice](https://www.g2.com/products/simplepractice/reviews) SimplePractice is a top-rated EHR software and all-in-one practice management solution for health and wellness providers. More than 200,000 providers trust SimplePractice to start and build their business through industry leading EHR software, ongoing education, and powerful tools that connect them to clients seeking care. While using this practice management software, practitioners are able to access everything they need from seamless appointment scheduling, billing, and payments to HIPAA-compliant Telehealth, insurance claim filing, and more. SimplePractice also enhances the client experience with an easy-to-use client portal as well as a clinician directory that lets them find and request an appointment directly with the right therapist. Recognized by Built In as one of the Best Midsize Companies to Work For in Los Angeles in 2022, SimplePractice is proud to pave the future of healthtech. Sign up for a free, 30-day trial today to try it out for yourself. **Average Rating:** 4.1/5.0 **Total Reviews:** 126 **How Do G2 Users Rate SimplePractice?** - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 8.8/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 8.7/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.0/10 (Category avg: 9.1/10) **Who Is the Company Behind SimplePractice?** - **Seller:** [SimplePractice](https://www.g2.com/sellers/simplepractice) - **Year Founded:** 2012 - **HQ Location:** Santa Monica, California - **Twitter:** @simplepractice (2,441 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2686631/ (649 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Therapist, Owner - **Top Industries:** Mental Health Care, Health, Wellness and Fitness - **Company Size:** 97% Small-Business, 2% Mid-Market #### What Are SimplePractice's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Automation (3 reviews) - Document Management (3 reviews) - Easy Access (3 reviews) - Features (3 reviews) **Cons:** - Limited Features (4 reviews) - Limited Functionality (3 reviews) - Expensive (2 reviews) - Extra Charges (2 reviews) - Inadequate Reporting (2 reviews) ### What Do G2 Reviewers Say About SimplePractice? *AI-generated summary from verified user reviews* **Pros:** - Users find SimplePractice to be incredibly **easy to use** , thanks to its intuitive interface and time-saving features. - Users value the **automation features** of SimplePractice for saving time and simplifying scheduling, documentation, and billing. - Users appreciate the **time-saving document management features** of SimplePractice, enhancing compliance and streamlining their workflow. - Users appreciate the **easy access** of SimplePractice, benefiting from its user-friendly interface and mobile app versatility. - Users appreciate the **time-saving features** of SimplePractice, simplifying compliance, billing, and client management effortlessly. **Cons:** - Users find **limited features** in SimplePractice, particularly in reporting and family case chart options, leading to extra work. - Users find **limited functionality** in SimplePractice, especially regarding customization and insurance-related features. - Users feel that the pricing of SimplePractice is **expensive** , particularly for features that should be included as standard. - Users are frustrated by **extra charges** for features that should be included, adding unnecessary complications to their workflow. - Users find **inadequate reporting** limits practice efficiency, with extra steps needed for workflows and claim processing. #### What Are Recent G2 Reviews of SimplePractice? **"[Streamlined EHR with Telehealth Integration](https://www.g2.com/survey_responses/simplepractice-review-12220573)"** **Rating:** 5.0/5.0 stars *— Anamile G.* [Read full review](https://www.g2.com/survey_responses/simplepractice-review-12220573) --- **"[Easy to Use for Solo Providers—Keeps Scheduling and Reminders Flowing](https://www.g2.com/survey_responses/simplepractice-review-12652346)"** **Rating:** 5.0/5.0 stars *— Verified User in Mental Health Care* [Read full review](https://www.g2.com/survey_responses/simplepractice-review-12652346) --- #### What Are G2 Users Discussing About SimplePractice? - [What are the benefits and challenges of using SimplePractice for managing your practice?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-simplepractice-for-managing-your-practice) - [What is SimplePractice used for?](https://www.g2.com/discussions/what-is-simplepractice-used-for) - 1 comment - [What is simple practice LLC?](https://www.g2.com/discussions/what-is-simple-practice-llc) - [How much is simple practice per month?](https://www.g2.com/discussions/how-much-is-simple-practice-per-month) - [Is simple practice an EHR?](https://www.g2.com/discussions/is-simple-practice-an-ehr) ### 13. [Trillian](https://www.g2.com/products/trillian/reviews) Trillian is a powerful business and clinical communication platform used by companies and healthcare systems of all sizes. Whether you're a business still relying on texting or a healthcare organization that needs HIPAA-compliant secure messaging, Trillian's modern and secure business instant messaging will help modernize employee communication without compromising on security or control. Chat privately or in group chats, share files and images, and leverage status and presence features so co-workers know when you're available. Trillian offers native desktop clients on Windows, Mac, and Linux, and offers mobile clients on iOS and Android so that everyone stays connected even when on-the-go. **Average Rating:** 4.4/5.0 **Total Reviews:** 122 **How Do G2 Users Rate Trillian?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.6/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.8/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.6/10 (Category avg: 9.1/10) **Who Is the Company Behind Trillian?** - **Seller:** [Cerulean Studios](https://www.g2.com/sellers/cerulean-studios) - **Company Website:** https://www.trillian.im/ - **Year Founded:** 1998 - **HQ Location:** Brookfield, CT - **Twitter:** @trillianastra (7,805 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/141951/ (4 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 50% Small-Business, 44% Mid-Market #### What Are Trillian's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Communication (4 reviews) - Security (4 reviews) - Easy Communication (3 reviews) - Reliability (3 reviews) **Cons:** - Limited Features (3 reviews) - Not User-Friendly (3 reviews) - Missing Features (2 reviews) - Difficult Setup (1 reviews) - Integration Issues (1 reviews) ### What Do G2 Reviewers Say About Trillian? *AI-generated summary from verified user reviews* **Pros:** - Users find Trillian very **easy to use** , with a user-friendly interface and seamless access across devices. - Users value the **reliable communication solution** Trillian offers, enjoying easy messaging and team collaboration features. - Users value the **strong security and privacy** features of Trillian, ensuring trusted communication for businesses. - Users value the **easy communication** in Trillian, finding it fast and efficient for both teams and individuals. - Users value the **reliable performance** of Trillian, enjoying seamless communication without downtime across all devices. **Cons:** - Users note the **limited features** of Trillian, finding it basic and outdated compared to other communication tools. - Users find Trillian's interface **not user-friendly** , citing it as outdated and challenging to navigate for new users. - Users find the **limited feature set** of Trillian insufficient for complex communication needs and emoji expressions. - Users find the **difficult setup** of Trillian frustrating, impacting their ability to easily use the messaging features. - Users experience **integration issues** with Trillian, facing delays and difficulties that hinder seamless functionality. #### What Are Recent G2 Reviews of Trillian? **"[Faster Coworker Communication and Quicker Messaging](https://www.g2.com/survey_responses/trillian-review-12725731)"** **Rating:** 5.0/5.0 stars *— Hannah J.* [Read full review](https://www.g2.com/survey_responses/trillian-review-12725731) --- **"[Cheap, lightweight business IM with weak ecosystem](https://www.g2.com/survey_responses/trillian-review-12701583)"** **Rating:** 4.0/5.0 stars *— Jaylen H.* [Read full review](https://www.g2.com/survey_responses/trillian-review-12701583) --- #### What Are G2 Users Discussing About Trillian? - [What are the benefits and challenges of using Trillian for secure messaging?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-trillian-for-secure-messaging) - [What is Trillian used for?](https://www.g2.com/discussions/what-is-trillian-used-for) ### 14. [Rhinogram](https://www.g2.com/products/rhinogram-rhinogram/reviews) Rhinogram's digital communication & virtual care platform is designed for strategic healthcare facilities looking to reduce call volume, improve staff efficiency, and acquire new patients while providing empowered patient engagement and achieving high patient satisfaction. Healthcare facilities of all sizes are having to do more with less and less everyday. Rhinogram's complete engagement platform provides a market leading and innovative, AI powered, real-time communication platform, that empowers patient initiated communication and direct simple texts (SMS), multimedia texts (MMS) and live video messaging- giving healthcare facilities the ability to better engage with patients while streamlining workflows and consolidating disparate systems. **Average Rating:** 4.8/5.0 **Total Reviews:** 50 **How Do G2 Users Rate Rhinogram?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.2/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.5/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.4/10 (Category avg: 9.1/10) **Who Is the Company Behind Rhinogram?** - **Seller:** [Rhinogram](https://www.g2.com/sellers/rhinogram) - **Year Founded:** 2015 - **HQ Location:** Chattanooga, US - **Twitter:** @rhinogram (613 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/rhinogram (20 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 91% Small-Business, 8% Mid-Market #### What Are Recent G2 Reviews of Rhinogram? **"[Rhinogram patient reminders.](https://www.g2.com/survey_responses/rhinogram-review-8109603)"** **Rating:** 4.5/5.0 stars *— Verified User in Medical Practice* [Read full review](https://www.g2.com/survey_responses/rhinogram-review-8109603) --- **"[We love Rhinogram!](https://www.g2.com/survey_responses/rhinogram-review-8131645)"** **Rating:** 5.0/5.0 stars *— Ellyn P.* [Read full review](https://www.g2.com/survey_responses/rhinogram-review-8131645) --- #### What Are G2 Users Discussing About Rhinogram? - [What is Rhinogram used for?](https://www.g2.com/discussions/what-is-rhinogram-used-for) ### 15. [InteliChart](https://www.g2.com/products/intelichart/reviews) InteliChart offers an AI-powered patient engagement platform that makes healthcare easier for patients, families, and the care teams who support them. The platform unifies the entire patient journey within a single system, helping practices coordinate engagement, reduce administrative burden, and support patients and families throughout their care experience. InteliChart integrates with more than 45 EHR systems and supports over 94 million patient records across ambulatory practices, health systems, long-term care organizations, and EHR partners. The platform is also recognized as the #1 patient engagement platform by Black Book for three consecutive years and as a top-rated Patient Portal by KLAS. Healthy Outcomes includes Patient Portal, Patient Intake, Patient Schedule, Patient Notify, Patient Survey, Patient Activate, Patient eHealth, and our Family Portal giving organizations a connected set of tools for communication, digital forms, scheduling, follow-up, and virtual care. Because every product is developed in-house, the platform functions as a unified ecosystem rather than a collection of separate solutions. InteliChart also brings intelligence to every corner of the platform with InteliSense, a suite of AI agents that automate administrative, operational, and clinical tasks such as scheduling, appointment recalls, check-ins, revenue workflows, and answering/handling common patient questions. Because InteliSense is built directly into the patient engagement tools patients and care teams use every day, every interaction feels consistent and connected while significantly reducing the manual workload that contributes to staff burnout. Healthcare organizations choose InteliChart because it helps them: 1. Simplify patient engagement using one platform for the entire journey 2. Reduce manual tasks and lighten staff workload 3. Improve patient satisfaction, communication, and follow-through 4. Strengthen revenue by reducing missed steps and improving adherence 5. Consolidate vendors and create a more predictable, connected experience 6. Deliver modern digital tools that patients want to use InteliChart's patient engagement platform is HITRUST r2 Certified, SOC 2 Type 2 Certified, HITRUST Practitioner Certified, HIPAA Security Certified, and NIST Certified, supporting secure and reliable experiences across the healthcare ecosystem. For organizations evaluating patient engagement software or AI-enabled healthcare tools, InteliChart provides a complete, unified platform that supports workflow efficiency, patient communication, and long-term digital engagement. **Average Rating:** 4.4/5.0 **Total Reviews:** 67 **How Do G2 Users Rate InteliChart?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Compliant Texting - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.2/10) **Who Is the Company Behind InteliChart?** - **Seller:** [InteliChart](https://www.g2.com/sellers/intelichart) - **Company Website:** https://intelichart.com - **Year Founded:** 2006 - **HQ Location:** Charlotte, North Carolina - **Twitter:** @InteliChart (929 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/intelichart/ (80 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 57% Mid-Market, 33% Small-Business #### What Are InteliChart's Pros and Cons? **Pros:** - Ease of Use (16 reviews) - Patient Communication (11 reviews) - Communication (6 reviews) - Efficiency (6 reviews) - Easy Integrations (5 reviews) **Cons:** - Limited Features (5 reviews) - Not User-Friendly (5 reviews) - Difficult Setup (4 reviews) - Missing Features (4 reviews) - EMR Integration Issues (3 reviews) ### What Do G2 Reviewers Say About InteliChart? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of InteliChart, simplifying patient registration and improving overall communication. - Users value the **effective patient communication** of InteliChart, enhancing experience and simplifying staff workload. - Users value the **ease of communication** with office staff and streamlined patient interactions through InteliChart. - Users appreciate the **efficiency** of InteliChart, enjoying reduced manual tasks and seamless integration for better communication. - Users appreciate the **easy integrations** of InteliChart, enhancing functionality and streamlining processes for both staff and patients. **Cons:** - Users find the **limited features** of InteliChart, such as missing patient reminders and insufficient population filters, frustrating. - Users find InteliChart's interface to be **not user-friendly** , complicating navigation and making setup challenging for practices. - Users find the **difficult setup** of InteliChart to be a challenging and time-consuming process. - Users express frustration over **missing features** in InteliChart, as many requested enhancements remain unaddressed and unclear. - Users face **EMR integration issues** with InteliChart, leading to difficulties in functionality and patient experience. #### What Are Recent G2 Reviews of InteliChart? **"[Intelichart has been an amazing product for our Clinic](https://www.g2.com/survey_responses/intelichart-review-10237753)"** **Rating:** 4.5/5.0 stars *— Adriana S.* [Read full review](https://www.g2.com/survey_responses/intelichart-review-10237753) --- **"[Creating a positive patient portal experience, boosting engagement](https://www.g2.com/survey_responses/intelichart-review-13056501)"** **Rating:** 4.5/5.0 stars *— Stacie E.* [Read full review](https://www.g2.com/survey_responses/intelichart-review-13056501) --- #### What Are G2 Users Discussing About InteliChart? - [What is InteliChart used for?](https://www.g2.com/discussions/what-is-intelichart-used-for) - 1 upvote ### 16. [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) Rocket.Chat Secure CommsO® is a communication platform that unifies messaging, voice, video, AI, and mission-critical applications—ensuring uncompromising security, compliance, and operational efficiency for governments, defense, and critical infrastructure organizations operating in high-stakes environments. **Average Rating:** 4.2/5.0 **Total Reviews:** 348 **How Do G2 Users Rate Rocket.Chat?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.4/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.8/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 8.3/10 (Category avg: 9.1/10) **Who Is the Company Behind Rocket.Chat?** - **Seller:** [Rocket.Chat Technologies](https://www.g2.com/sellers/rocket-chat-technologies) - **Year Founded:** 2015 - **HQ Location:** Wilmington, Delaware - **Twitter:** @RocketChat (24,290 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9487844/ (189 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 49% Mid-Market, 36% Small-Business #### What Are Rocket.Chat's Pros and Cons? **Pros:** - Ease of Use (14 reviews) - Features (11 reviews) - Communication (9 reviews) - Easy Communication (9 reviews) - Security (9 reviews) **Cons:** - Not User-Friendly (7 reviews) - User Interface (7 reviews) - Learning Curve (5 reviews) - Not Intuitive (5 reviews) - Poor Interface Design (5 reviews) ### What Do G2 Reviewers Say About Rocket.Chat? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Rocket.Chat, enabling smooth communication and efficient collaboration across teams. - Users value the **flexibility and control** of Rocket.Chat, enjoying customizable features that enhance collaboration and security. - Users value the **flexible and secure communication** features of Rocket.Chat, enhancing collaboration and user control. - Users find that Rocket.Chat offers **easy communication** , enhancing collaboration with freelancers and across departments effectively. - Users value the **strong security and privacy features** of Rocket.Chat, enhancing control and compliance for communications. **Cons:** - Users find the **interface not user-friendly** , hindering navigation and slowing down adoption for new users. - Users find the **user interface complex and outdated** , hindering adoption and overall experience with Rocket.Chat. - Users find the learning curve of Rocket.Chat **challenging and complex** , particularly for newcomers unfamiliar with its features. - Users find Rocket.Chat's interface to be **not intuitive** , complicating navigation and hindering new user adoption. - Users criticize the **poor interface design** of Rocket.Chat, which can hinder navigation and user adoption. #### What Are Recent G2 Reviews of Rocket.Chat? **"[Rocket.Chat: Flexible, Secure, and Built for Custom Workflows](https://www.g2.com/survey_responses/rocket-chat-review-12706525)"** **Rating:** 4.5/5.0 stars *— Maricela B.* [Read full review](https://www.g2.com/survey_responses/rocket-chat-review-12706525) --- **"[Intuitive, High-ROI Communication That Speeds Engineering Resolutions](https://www.g2.com/survey_responses/rocket-chat-review-12725883)"** **Rating:** 4.5/5.0 stars *— Steve H.* [Read full review](https://www.g2.com/survey_responses/rocket-chat-review-12725883) --- #### What Are G2 Users Discussing About Rocket.Chat? - [What is Rocket.Chat used for?](https://www.g2.com/discussions/what-is-rocket-chat-used-for) - 1 comment ### 17. [DemandHub](https://www.g2.com/products/demandhub/reviews) DemandHub enables customer interactions that drive business results. We improve how you communicate with your customers and capture valuable feedback. This enables your team to make better decisions that drive business results and improve your customer experience. **Average Rating:** 4.8/5.0 **Total Reviews:** 58 **How Do G2 Users Rate DemandHub?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind DemandHub?** - **Seller:** [DemandHub](https://www.g2.com/sellers/demandhub) - **HQ Location:** Mississauga, Ontario - **Twitter:** @DemandHub - **LinkedIn® Page:** https://www.linkedin.com/company/demandhub/ (20 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Automotive, Hospital & Health Care - **Company Size:** 95% Small-Business, 3% Mid-Market #### What Are DemandHub's Pros and Cons? **Pros:** - Helpful (3 reviews) - Customer Support (2 reviews) - Ease of Use (2 reviews) - Effective (2 reviews) - Efficiency (2 reviews) **Cons:** - Limited Features (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About DemandHub? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **responsive and effective support** of DemandHub, ensuring quick resolutions and ease of use. - Users appreciate DemandHub's **responsive customer support** , resolving issues quickly and providing easy navigation without upselling. - Users appreciate the **ease of use** of DemandHub, enjoying its automation and simple navigation for efficiency. - Users appreciate DemandHub for its **responsiveness and effectiveness** , resolving issues swiftly and saving valuable time. - Users value the **efficiency** of DemandHub, noting its quick resolution of issues and time-saving automation. **Cons:** - Users miss the **lack of a 'Dark Mode'** option, which could enhance the visual comfort of the interface. - Users express a desire for a **missing dark mode** , indicating a need for better visual customization in DemandHub. #### What Are Recent G2 Reviews of DemandHub? **"[Effortless Google Review Integration with Rapid Support](https://www.g2.com/survey_responses/demandhub-review-12404501)"** **Rating:** 5.0/5.0 stars *— Marion M.* [Read full review](https://www.g2.com/survey_responses/demandhub-review-12404501) --- **"[Automation and Quick Responses Elevate Our Practice](https://www.g2.com/survey_responses/demandhub-review-12310659)"** **Rating:** 4.5/5.0 stars *— Doug P.* [Read full review](https://www.g2.com/survey_responses/demandhub-review-12310659) --- #### What Are G2 Users Discussing About DemandHub? - [What is DemandHub used for?](https://www.g2.com/discussions/what-is-demandhub-used-for) ### 18. [Hucu.ai](https://www.g2.com/products/hucu-ai/reviews) Hucu is a secure healthcare-specific communication platform that optimizes communication across the entire patient-specific care team regardless of location or organizational affiliation. No more time wasted waiting for information & responses in disparate and possibly unsecure tools like the EHR, text, answering services, and fax. Hucu’s patient-centered design enables providers and allied health professionals to support more patients and thus improve organizational performance by unifying all members of the care care team to communication faster, and better. **Average Rating:** 4.5/5.0 **Total Reviews:** 44 **How Do G2 Users Rate Hucu.ai?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 9.0/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 9.6/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 9.4/10 (Category avg: 9.1/10) **Who Is the Company Behind Hucu.ai?** - **Seller:** [Hucu.ai](https://www.g2.com/sellers/hucu-ai) - **Year Founded:** 2019 - **HQ Location:** Chicago, Illinois - **Twitter:** @HucuAI (197 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/35707323/ (32 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 48% Mid-Market, 48% Small-Business #### What Are Recent G2 Reviews of Hucu.ai? **"[Easy to use and compliant! What more do you need?](https://www.g2.com/survey_responses/hucu-ai-review-9620662)"** **Rating:** 5.0/5.0 stars *— Tiana M.* [Read full review](https://www.g2.com/survey_responses/hucu-ai-review-9620662) --- **"[HUCU has changed our practice forms of communication.](https://www.g2.com/survey_responses/hucu-ai-review-9760625)"** **Rating:** 5.0/5.0 stars *— Faye O.* [Read full review](https://www.g2.com/survey_responses/hucu-ai-review-9760625) --- #### What Are G2 Users Discussing About Hucu.ai? - [What is Hucu.ai used for?](https://www.g2.com/discussions/what-is-hucu-ai-used-for) ### 19. [Raintree Systems](https://www.g2.com/products/raintree-systems/reviews) Raintree is a comprehensive rehabilitation and physical therapy software solution designed to assist enterprise and large therapy provider organizations in managing patient care and business operations. With a focus on the unique needs of rehabilitation practices, Raintree supports over 50 million patient visits annually across more than 8,500 therapy clinics throughout the United States. The software integrates advanced technology, including artificial intelligence, to enhance the electronic health record (EHR) experience specifically for rehab therapy professionals. Targeted primarily at adult and pediatric therapy practices, Raintree caters to a wide range of users, including physical therapists, occupational therapists, and speech-language pathologists. The software's design is informed by best practices in rehabilitation, ensuring that therapy providers can deliver optimal care and achieve superior patient outcomes. Raintree’s commitment to innovation is evident through its strategic investments in AI technology, which streamline clinical documentation and enhance patient engagement. Key features of Raintree include its ONC-certified EHR, which is the first of its kind tailored specifically for rehabilitation therapy. This certification underscores the software's compliance with industry standards, ensuring that therapy organizations can operate securely and efficiently. Additionally, Raintree offers AI scribe technology that automates clinical documentation, allowing therapists to focus more on patient care rather than administrative tasks. The platform also includes robust patient engagement and communication tools, which facilitate better interactions between providers and patients, ultimately leading to improved satisfaction and outcomes. Furthermore, Raintree provides comprehensive revenue cycle management (RCM) solutions that help therapy practices optimize their financial processes. By integrating business intelligence and analytics, users can gain valuable insights into their operations, enabling them to make data-driven decisions that enhance efficiency and profitability. With a client base that includes 8 out of the 10 largest rehab therapy organizations and over 2,500 implementations nationwide, Raintree stands out as a leader in the industry, prioritizing compliance, security, and the specific needs of rehabilitation therapy providers. **Average Rating:** 4.2/5.0 **Total Reviews:** 117 **How Do G2 Users Rate Raintree Systems?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 7.8/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 8.5/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 8.2/10 (Category avg: 9.1/10) **Who Is the Company Behind Raintree Systems?** - **Seller:** [Raintree Systems](https://www.g2.com/sellers/raintree-systems) - **Company Website:** https://www.raintreeinc.com - **Year Founded:** 1983 - **HQ Location:** Chandler, AZ - **LinkedIn® Page:** https://www.linkedin.com/company/56783/ (303 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 46% Mid-Market, 40% Small-Business #### What Are Raintree Systems's Pros and Cons? **Pros:** - Features (17 reviews) - Ease of Use (16 reviews) - Efficiency (14 reviews) - Helpful (11 reviews) - Business Efficiency (8 reviews) **Cons:** - Not User-Friendly (12 reviews) - Poor Usability (11 reviews) - System Usability (9 reviews) - Navigation Difficulty (8 reviews) - Difficult Navigation (6 reviews) ### What Do G2 Reviewers Say About Raintree Systems? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **innovation features** of Raintree Systems, streamlining workflows with all-in-one client management. - Users appreciate the **ease of use** of Raintree Systems, enabling streamlined workflows and efficient client management. - Users commend Raintree Systems for its **efficiency** , streamlining workflows and enhancing productivity with innovative technology. - Users appreciate the **responsive support** from Raintree Systems, ensuring assistance is always available when needed. - Users value the **business efficiency** of Raintree Systems, enhancing clinic operations and streamlining processes significantly. **Cons:** - Users find Raintree Systems **not user-friendly** due to its outdated interface and steep learning curve for new users. - Users find the **poor usability** of Raintree Systems complicates their experience, especially for those less tech savvy. - Users struggle with the **steep learning curve** and unresponsive support, making Raintree Systems challenging to navigate. - Users find **navigation difficult** due to an outdated interface and overwhelming functions, complicating the overall user experience. - Users struggle with **difficult navigation** due to an outdated interface and overwhelming functions, impacting overall ease of use. #### What Are Recent G2 Reviews of Raintree Systems? **"[Strong Features but Room for Improvement](https://www.g2.com/survey_responses/raintree-systems-review-11353838)"** **Rating:** 4.0/5.0 stars *— Courtni D.* [Read full review](https://www.g2.com/survey_responses/raintree-systems-review-11353838) --- **"[Raintree Makes Therapy Documentation Fast and Effortless](https://www.g2.com/survey_responses/raintree-systems-review-13068969)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/raintree-systems-review-13068969) --- #### What Are G2 Users Discussing About Raintree Systems? - [What is Raintree Systems | Therapy & Rehab used for?](https://www.g2.com/discussions/what-is-raintree-systems-therapy-rehab-used-for) - 1 comment ### 20. [RMail](https://www.g2.com/products/rmail/reviews) RMail® is the e-security platform by RPost®, a global leader since 2000. RMail specializes in elegantly easy to use email encryption for privacy and compliance, e-signatures, legal e-delivery proof, secure file sharing, email impostor protection, document rights management, and AI-infused services to prevent data leaks and human e-security errors. RMail installs into one’s existing Microsoft 365 Outlook, Gmail, Salesforce.com, or other email and business management systems. Install an RMail App: • Sender Selects: sender clicks the RMail “Send Registered” button and selects send features. • RMail Recommends™: AI-infused prediction technology that, based on message criteria, automatically sensitizes senders, training them in-the-moment of sending, as to what RMail features should be applied to that message, and then sends with the recommended email protections. Enable the RMail Gateway: • Secure Email Gateway: RMail Gateway is a suite of inbound email protections along with specialized outbound data leak and information protection services. Based on message metadata and administrator rules, RMail Gateway determines which messages should be sent with which added RMail features (i.e., encryption, type of encryption, certified e-delivery, for recipient e-signature, and more) and automatically sends the message in that manner, returning a certified record of e-delivery and privacy compliance for each sent message. RMail is best for: RMail’s transmission e-security services are most often used by businesspeople or business systems that send important, sensitive, or consumer-regulated information. These RMail services are generally applied to those messages where the sender needs functionality beyond standard email in terms of (a) easier to use and more automated email encryption for privacy compliance, (b) returning a verifiable proof record of who said what to whom by email, (c) assurance and peace of mind related to delivery and open status of important and time-deadline email, (d) need a timestamped proof of content delivered, (f) need to share large files securely, or (g) need to easily obtain a recipient e-signature on a sent document. Product Description: Main RMail transmission-centric features: • Registered Encryption™ email security automatically delivers email in a unique way to each recipient, creating the simplest user experience for the recipient while also returning auditable proof of privacy and compliance to the sender -- going far beyond basic TLS and link-retrieval systems. RMail includes different levels of encryption for when it is important to keep messages private from a recipient’s email administrator or other insiders. • Registered Email™ certified e-delivery tracking and proof provides email open/delivery tracking and evidence, with timestamped proof of original content legally delivered. It returns a court-accepted timestamped Registered Receipt™ email without requiring any recipient action. • Secure Large File Share -- senders can easily attach and track up to 1GB of files from Outlook or the RMail Web app. Senders can send securely to any recipient with encryption and configurable self-purging options (from 1 to 90 days) in a one-time online storage box that eliminates the risk of download recipients being able to see sender’s cloud storage file structure. • RMail E-Sign and RSign are the simplest, most affordable full featured web-based electronic signature services. RSign makes it easy for signers to complete and sign documents using any desktop or mobile web browser in an intuitive, guided signing process. • Disappearing Ink™ and ViewProof™ -- senders can tag certain parts of an email message to disappear from within the email after delivery after a designated amount to time since sending, number of views, or time per view. Senders can receive verifiable proof that the recipient has viewed selected tagged parts of an email. • Redact Reply™ – senders can redact particularly sensitive text in a sent message such that if the recipient replies, that sensitive text is automatically removed from the reply email thread. • SideNote® service – makes it easy to append a private “sticky note” to a copied or blind copied recipient, so they have context as to why they were copied, and with Disappearing Ink™ enabled, that note can be set for one-time-view and to disappear from the recipient inbox after. Main RMail application-centric features: • RMail Recommends™ AI-infused data leak protection -- automatically trains senders on which messages should be treated with special care, and have special RMail features applied, in-the-moment of sending. Dynamically adapts to prevent data leaks and automate email encryption. • Right Recipient™ data shield – dynamically adapting service that, if a message is detected to contain sensitive content, automatically reviews the recipient addresses before transmission, determines if the sender should be prompted to verify that they really want to send sensitive information to the particular recipients, and then applies the appropriate level of encryption to the message enroute if sent. • Anti-Whaling™ email impostor protection – RMail for Outlook includes patent pending Anti-Whaling technology that prevents targeted ‘spear-phishing’ detection specifically designed to prevent Business Email Compromise and CEO Fraud impostor email and other lures. • RMail Wire Fraud Protection™ is a specialized service to assure the right message is sent to the right recipient, with options to apply message-level encryption automatically if the message is related to bill payments, invoices, or wire transfers. • RMail Protected Documents™ is a specialized document encryption service that makes it easy for senders to apply protections to any document that live within the document itself, so the sender may at any time after transmission, track views, restrict to certain verified viewers, restrict functionality on the document (edit, print, watermark), or kill the document so that it can no longer be viewed by certain or anyone after a time period. Deployment Options: RMail offers options for deployment including: (a) secure email gateway product for inbound and outbound email security automation running at the email perimeter, as well as its (b) email security app for specialized email security needs, running installed in the sender’s email program, and (c) message-and-document-level data protection that embeds access rights management, information blocking and retrieval, and other security into parts of email messages and onto documents whether or not the document is attached to an email or otherwise shared (adds encryption to track and prevent unauthorized access to email content before or after it has been sent and additionally helps prevent accidental data loss due to misdirecting email to the wrong recipients). As an additional benefit, the RMail email security app is AI-infused to provide automated “in-the-moment” security training and user sensitization, with dynamically adapting recommendations to apply certain security features to a particular message or behind-the-scenes automatically applying certain features. Generally, these are deployed individually or combined; or complementing other third-party inbound security services. (a) RMail secure email gateway is a perimeter email security service offering (standalone only for inbound, or outbound, or both). Some implement our outbound services only while maintaining other (existing) inbound service so we can complement; or (b) RMail email security app is a client-based plug-in (which includes very specific inbound protections (not to replace other inbound, but to complement) plus very robust outbound (including AI security automation, etc.); or further, (c) RMail may be deployed with both RMail Gateway secure email gateway and RMail secure email app client-based plug-in; and (d) RMail message-and-document-level data protection may be automated within the RMail Gateway secure email gateway and RMail secure email app and/or accessed separately though the RMail web app. Frequently Asked Questions: What are three differentiators against other similar sounding products? RMail offers unique service benefits: 1. Email encryption user experience. RMail specializes in dynamically adapting the email encryption user experience based on the sender, content, or recipient system or needs, providing an easier user experience for sender and recipient, which importantly does not require recipients to have to log-in or create accounts. 2. Registered Receipt™ privacy compliance proof. Forensic audit-ready record on a message-by-message basis of timestamped proof of email delivery, content delivered plus fact of email encryption privacy compliance. 3. All-in-One high value outbound messaging services. RMail includes additional security, compliance, and productivity services and settings broadening the applicability of RMail services vis-à-vis others; including RMail’s dynamically adapting email encryption user experience, Registered Email™ certified e-delivery and compliance proof, electronic signature and digital forms services, in-the-moment end user security training, Right Recipient™ sensitive email correct-address verification, specialized Anti-Whaling email impostor protection, SideNote® email context services, Disappearing Ink™ message content rights management, ViewProof™ message content phrase view-detection with legal record, secure file sharing with attachment auto-expiration, and more. What are three differentiators against Microsoft and Google e-security? RMail offers unique service benefits: 1. Guaranteed Email Security. Standard Google and Microsoft email encryption is based on opportunistic TLS security. If there is no TLS available, the security offered may consists of adding an alert to the sender that the recipient does not support TLS. RMail, by contrast, provides 100% guaranteed end-to-end secure email encryption for all email recipients automatically, regardless of TLS status, does not require recipient log-ins or accounts, and adds features including one-click encrypted reply and encrypted reply with attached files up to 1GB, among other feature enhancements. 2. Registered Receipt™ privacy compliance proof. Microsoft and Google don’t provide proof of a secure email transmission. RMail, by contrast, provides by default, and for every RMail email transmission, a forensic audit-ready record of timestamped proof of email delivery, proof of content delivered, and proof of message privacy encryption compliance. This proof is critical to demonstrate privacy or e-delivery notice compliance to auditors, or to prove to third parties that if a claim of a breach occurred, the breach did not occur within the responsibility of the sender (transport from sender to initial recipient). 3. No dedicated email security specialist required. RMail automates email security in a way that is simple for customers to configure, provision and manage. There is no requirement for a dedicated email security specialist to manage complex configuration settings and multiple and non-intuitive options, as is the case with Microsoft’s advanced email security offerings. In RMail’s simplest form, a user can install the RMail app, the admin can deploy the RMail app for a user group, or the admin can change the email routing rules. RMail Pricing: RMail Free is a free ongoing base level of service for periodic use. Cost: $0 RMail 365 includes all main service features for basic users. Cost: $7 per user per month. RMail Standard includes all main service features, designed for standard business needs. Cost: $15 per user per month. RMail Price Overview: Per User Plans: RMail license for main features on a per user basis. Shared Volume Plans: RMail license for a designated volume of messages shared among a designated group of senders, automated system senders, or API automated sending. Target Markets: Any business user that sends sensitive information, in particular those dealing with client matters (i.e., law firms), private or regulated consumer information (i.e., insurance, banks, investment advisory, health care), transactional, financial, strategic, or personnel related business information (finance, accounting, law, compliance, corporate, and HR departments). RPost®: RPost® is a global leader in e-signature and cybersecurity services, specializing in email encryption for privacy and compliance, e-signature automation, legal e-delivery proof, document rights management, and AI-infused services to prevent data leaks and human e-security errors. RPost’s AI-infused RMail® e-security, RSign® e-signature, and Registered Email™ e-compliance platforms have had more than 50 patents granted on their core technologies, having received international awards and accolades including the World Mail Award for Best in Security, Initiative Mittelstand Best Innovation in IT Award in Germany, and APCC Top Choice for GDPR Email Data Privacy Compliance. More than 25 million users have enjoyed RPost’s track, prove, encrypt, e-sign, certify, share, and protect services for more than a decade in more than 100 countries. Our largest customers are some of the world’s most respected brands across industry and geography. Our mission is to help our customers worldwide communicate and transact electronically in the most secure, compliant, and productive ways possible and to continuously innovate our products to support their evolving needs. We successfully accomplish this through our expert teams and partners everywhere. **Average Rating:** 4.9/5.0 **Total Reviews:** 62 **How Do G2 Users Rate RMail?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind RMail?** - **Seller:** [RPost](https://www.g2.com/sellers/rpost) - **Year Founded:** 2000 - **HQ Location:** Los Angeles, CA - **Twitter:** @RPost (2,041 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/rpost (192 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 60% Small-Business, 24% Mid-Market #### What Are RMail's Pros and Cons? **Pros:** - Ease of Use (1 reviews) **Cons:** - Confusing (1 reviews) - Email Issues (1 reviews) ### What Do G2 Reviewers Say About RMail? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of RMail, enjoying straightforward email delivery confirmations effortlessly. **Cons:** - Users find RMail **confusing** due to inconsistent delivery of "Opened" receipts, undermining its intended purpose. - Users report significant **email delivery reliability issues** , particularly with the "Opened" receipts from RMail, impacting functionality. #### What Are Recent G2 Reviews of RMail? **"[Simple on-stop shop for encryption and email tracking](https://www.g2.com/survey_responses/rmail-review-6675618)"** **Rating:** 5.0/5.0 stars *— Verified User in Management Consulting* [Read full review](https://www.g2.com/survey_responses/rmail-review-6675618) --- **"[RMail Product Review](https://www.g2.com/survey_responses/rmail-review-5169559)"** **Rating:** 5.0/5.0 stars *— James M.* [Read full review](https://www.g2.com/survey_responses/rmail-review-5169559) --- #### What Are G2 Users Discussing About RMail? - [What is RMail service?](https://www.g2.com/discussions/what-is-rmail-service) - [What are the best features of email?](https://www.g2.com/discussions/rmail-what-are-the-best-features-of-email) - [What are the features of email software?](https://www.g2.com/discussions/rmail-what-are-the-features-of-email-software) ### 21. [Axxess Home Health](https://www.g2.com/products/axxess-axxess-home-health/reviews) Axxess is the leading technology innovator for healthcare at home, providing a complete suite of software solutions for home health, home care and hospice organizations of all sizes worldwide. The complete suite from Axxess includes electronic medical records, staffing software, mobile electronic visit verification, Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys, revenue cycle management and Direct Data Entry billing solutions, while also offering home care and hospice products. Axxess Home Health, a scalable electronic medical records software and mobile app used by more than 8,000 organizations, manages human resources, administration, operations, scheduling, clinical needs and billing through a single sign-on solution and more than 40 interoperable integrations—enabling electronic referral acceptance, physician orders tracking and more. This cloud-based, HIPAA-compliant system is securely accessible on all devices, including iOS and Android. Electronic visit verification at the point of care ensures compliance, and the messaging feature facilitates care coordination between office and field staff. Reports and a Patient-Driven Groupings Model (PDGM) tool show key performance indicators, like potential Low-Utilization Payment Adjustments (LUPAs), risk of hospitalization, Request for Anticipated Payment (RAP) aging and gross margin to inform decision-making. Centralized scheduling, customizable dashboards and alerts streamline managing operations. Real-time validations, an OASIS scrubber, notes templates and an interactive wound manager in the clinical workflow shorten documentation and quality assurance times. Conduct Medicare eligibility checks, run PECOS confirmation and automate claims submissions. Maximize revenue through artificial intelligence and predictive insights that identify inconsistencies to resolve and increase clean claims. **Average Rating:** 3.9/5.0 **Total Reviews:** 97 **How Do G2 Users Rate Axxess Home Health?** - **Has the product been a good partner in doing business?:** 7.2/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 7.2/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 8.1/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 8.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Axxess Home Health?** - **Seller:** [Axxess](https://www.g2.com/sellers/axxess) - **Company Website:** https://www.axxess.com - **Year Founded:** 2007 - **HQ Location:** Dallas, Texas - **Twitter:** @Axxess (2,446 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/axxess-consult/ (1,114 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness - **Company Size:** 67% Small-Business, 32% Mid-Market #### What Are Recent G2 Reviews of Axxess Home Health? **"[AXXESS is really great, overall we really like it.](https://www.g2.com/survey_responses/axxess-home-health-review-5346906)"** **Rating:** 4.5/5.0 stars *— Annette T.* [Read full review](https://www.g2.com/survey_responses/axxess-home-health-review-5346906) --- **"[BILLING..4 /5 stars.](https://www.g2.com/survey_responses/axxess-home-health-review-4860720)"** **Rating:** 4.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/axxess-home-health-review-4860720) --- ### 22. [Profi](https://www.g2.com/products/profi/reviews) Profi is an all-in-one operating platform for professional service providers incl. coaches, consultants, trainers, therapists, and others. Built for professional service providers, Profi helps you easily streamline all operations and grow your business more efficiently. Trusted by 1000+ professionals, Profi allows you to: - Save 140 hours per year by automating busywork - Easily impress clients by providing a differentiating experience - Expand your business offerings You can use Profi as a solo provider, as a team of professionals, or as a business. Common use cases: - Schedule 1:1 and group coaching sessions with clients - Run sessions through built-in video conferencing tool or Zoom - Create and sell courses/programs - Track your clients' progress and engage them with forms - Charge membership or subscription fees - Get paid for sessions and other services through a unified billing system **Average Rating:** 4.7/5.0 **Total Reviews:** 74 **How Do G2 Users Rate Profi?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Profi?** - **Seller:** [Profi](https://www.g2.com/sellers/profi) - **Year Founded:** 2021 - **HQ Location:** Los Angeles, CA - **Twitter:** @Profi_io (96 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/profi-io/ (23 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Professional Training & Coaching - **Company Size:** 85% Small-Business, 14% Mid-Market #### What Are Profi's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Customer Support (5 reviews) - Features (5 reviews) - All-in-one Solution (4 reviews) - Intuitive (4 reviews) **Cons:** - Limited Features (2 reviews) - Call Issues (1 reviews) - Lack of Customization (1 reviews) - Lack of Features (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Profi? *AI-generated summary from verified user reviews* **Pros:** - Users find Profi to be **very easy to use** , appreciating the simplicity and excellent support provided by the team. - Users praise the **amazing customer support** from Profi, highlighting quick responses and dedicated assistance throughout their journey. - Users praise the **excellent support and flexibility** of Profi, facilitating seamless coaching program integration and user experience. - Users praise the **all-in-one solution** of Profi, streamlining workflows and enhancing coaching program management effortlessly. - Users love the **intuitive design** of Profi, making it easy to manage coaching programs efficiently. **Cons:** - Users find the **limited features** of Profi frustrating, particularly regarding customization and assessment question order. - Users note the lack of **telephone support** for Profi, relying mainly on email for assistance. - Users desire more **customization options** in Profi, hoping for enhanced branding and event features. - Users are frustrated by the **lack of re-ordering questions** in assessments, though support plans to address this soon. - Users desire **greater branding and customization** options in Profi to enhance their overall experience and personal touch. #### What Are Recent G2 Reviews of Profi? **"[Scheduling & Software upgrades, Customer Support/Onboarding team](https://www.g2.com/survey_responses/profi-review-11546512)"** **Rating:** 4.5/5.0 stars *— Lisa A.* [Read full review](https://www.g2.com/survey_responses/profi-review-11546512) --- **"[Cleanest, easiest to use coaching software I've tried.](https://www.g2.com/survey_responses/profi-review-10921879)"** **Rating:** 5.0/5.0 stars *— adam v.* [Read full review](https://www.g2.com/survey_responses/profi-review-10921879) --- #### What Are G2 Users Discussing About Profi? - [What is Profi (formerly awarenow) used for?](https://www.g2.com/discussions/what-is-profi-formerly-awarenow-used-for) - 1 upvote ### 23. [Upvio](https://www.g2.com/products/upvio/reviews) Vitals AI is Upvio’s camera-based remote vital signs monitoring technology. It uses a short face scan and remote photoplethysmography (rPPG) with computer vision to detect subtle blood-flow signals and convert them into clinically validated physiological insights using a standard phone or webcam, with no wearables or external hardware. In around 30 seconds, Vitals AI can deliver 20+ health markers, including heart rate, HRV, breathing rate, blood pressure, stress metrics, and cardiovascular risk indices. Teams can configure scans using reusable templates, generate secure, shareable links for any workflow (customers, campaigns, teams, individuals), and review results and trends from a single platform. Deployment is available as a fully hosted solution, with enterprise-grade security, governance, and compliance built in, and integration supported via platform tools and API options. **Average Rating:** 4.7/5.0 **Total Reviews:** 10 **How Do G2 Users Rate Upvio?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 8.3/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 6.7/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 6.7/10 (Category avg: 9.1/10) **Who Is the Company Behind Upvio?** - **Seller:** [Upvio](https://www.g2.com/sellers/upvio) - **Year Founded:** 2017 - **HQ Location:** Camperdown, NSW - **Twitter:** @upviohealth (20 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/upvio/about (17 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 80% Small-Business, 10% Mid-Market #### What Are Recent G2 Reviews of Upvio? **"[Absolutely LOVE it! Better than the competition](https://www.g2.com/survey_responses/upvio-review-5021779)"** **Rating:** 5.0/5.0 stars *— Alexandra N.* [Read full review](https://www.g2.com/survey_responses/upvio-review-5021779) --- **"[Upvio Honest and best Review](https://www.g2.com/survey_responses/upvio-review-8305569)"** **Rating:** 5.0/5.0 stars *— Sumit D.* [Read full review](https://www.g2.com/survey_responses/upvio-review-8305569) --- #### What Are G2 Users Discussing About Upvio? - [What is Cogsworth used for?](https://www.g2.com/discussions/what-is-cogsworth-used-for) ### 24. [BlueNote Communicator](https://www.g2.com/products/bluenote-communicator/reviews) No monthly or yearly fees - a single price for the entire office. One person in the office can transform their entire practice culture and improve workflow efficiency simply by downloading BlueNote Communicator Lights for free on all computers and giving it a try for a month. Training is not necessary because the software is intuitive for anyone who has ever used a touch screen or pressed a wall-mounted button. BlueNote Communicator Lights is a glanceable intercom for use in a medical, dental, optometry, or veterinary office to know how long each patient has waited, or where a doctor needs to go next. The system also has built-in direct Conversations for private messaging, and Office Status, if you need to keep track where someone is located in the building. A Light timer is activated by one person, then seen everywhere it is needed until an action or task is complete. Lights also have a built-in reminder system if tasks aren't cleared in a timely manner. The Windows-based software program is HIPAA secure and can be instantly downloaded on every computer on the network and used free for 30 days before deciding to purchase. Self-hosted, not cloud based. No monthly or yearly fees, one-time upfront cost for all computers in a location. **Average Rating:** 4.7/5.0 **Total Reviews:** 11 **How Do G2 Users Rate BlueNote Communicator?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.0/10) - **Clinical Communication - HIPAA Compliance:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind BlueNote Communicator?** - **Seller:** [BlueNote Software](https://www.g2.com/sellers/bluenote-software-2e91815c-a3da-40b5-bc85-94aa67192b08) - **Year Founded:** 2004 - **HQ Location:** Keller, TX - **Twitter:** @BlueNoteStatus (663 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1852125/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Medical Practice - **Company Size:** 83% Small-Business, 8% Mid-Market #### What Are Recent G2 Reviews of BlueNote Communicator? **"[Wonderful In-Office Communicator with Stand Alone License](https://www.g2.com/survey_responses/bluenote-communicator-review-7699269)"** **Rating:** 5.0/5.0 stars *— Christopher W.* [Read full review](https://www.g2.com/survey_responses/bluenote-communicator-review-7699269) --- **"[Love Bluenote!](https://www.g2.com/survey_responses/bluenote-communicator-review-8117017)"** **Rating:** 5.0/5.0 stars *— Joe M.* [Read full review](https://www.g2.com/survey_responses/bluenote-communicator-review-8117017) --- #### What Are G2 Users Discussing About BlueNote Communicator? - [What is BlueNote Communicator used for?](https://www.g2.com/discussions/what-is-bluenote-communicator-used-for) ### 25. [CarePaths EHR and Measurement Based Care](https://www.g2.com/products/carepaths-ehr-and-measurement-based-care/reviews) HIPAA Compliant & ONC-Certified cloud-based electronic health record and practice management platform with telehealth and measurement based care. Solo-practitioners or groups of all shapes and sizes can grow and manage their practice for an affordable price. Accept e-referrals and offer telehealth, FREE eligibility, claim submissions, and online payment access, E-statements, online scheduling, appointment reminders, ready-to-use clinical documentation and customizable forms, secure messaging, outcomes monitoring, and more! With the free upgrade to CarePaths Connect, clinicians can also create a Digital Front Door, allowing patients to effortlessly sign up for services and book appointments with the CarePaths Connect mobile app for patients. Patients can also use the app to engage in teletherapy, message their therapist, and complete assessments. The Automated Measurement-Based Care (MBC) feature streamlines the process of outcomes monitoring so clinicians can tailor their approach based on patient feedback for better therapy outcomes. **Average Rating:** 3.9/5.0 **Total Reviews:** 43 **How Do G2 Users Rate CarePaths EHR and Measurement Based Care?** - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 8.3/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 6.7/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 6.7/10 (Category avg: 9.1/10) **Who Is the Company Behind CarePaths EHR and Measurement Based Care?** - **Seller:** [CarePaths](https://www.g2.com/sellers/carepaths) - **Year Founded:** 2000 - **HQ Location:** Vero Beach, Florida - **Twitter:** @carepaths (123 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4767143/ (10 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Mental Health Care, Hospital & Health Care - **Company Size:** 89% Small-Business, 7% Mid-Market #### What Are Recent G2 Reviews of CarePaths EHR and Measurement Based Care? **"[Really like MOST of the features and the affordability](https://www.g2.com/survey_responses/carepaths-ehr-and-measurement-based-care-review-7378056)"** **Rating:** 4.0/5.0 stars *— Heidi N.* [Read full review](https://www.g2.com/survey_responses/carepaths-ehr-and-measurement-based-care-review-7378056) --- **"[Easy to use EHR](https://www.g2.com/survey_responses/carepaths-ehr-and-measurement-based-care-review-7805619)"** **Rating:** 4.0/5.0 stars *— Katerina R.* [Read full review](https://www.g2.com/survey_responses/carepaths-ehr-and-measurement-based-care-review-7805619) --- #### What Are G2 Users Discussing About CarePaths EHR and Measurement Based Care? - [What is CarePaths EHR used for?](https://www.g2.com/discussions/what-is-carepaths-ehr-used-for) ## What Is HIPAA Compliant Messaging Software? [Health Care Software](https://www.g2.com/categories/health-care) ## What Software Categories Are Similar to HIPAA Compliant Messaging Software? - [Patient Scheduling Software](https://www.g2.com/categories/patient-scheduling) - [Telemedicine Software](https://www.g2.com/categories/telemedicine) - [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) --- ## How Do You Choose the Right HIPAA Compliant Messaging Software? ### What You Should Know About HIPAA Compliant Messaging Software ### What is HIPAA Compliant Messaging Software? Health Insurance Portability and Accountability Act (HIPAA) compliant messaging software enables hospitals, health care organizations, and associated businesses to securely communicate with patients and share electronic protected health information (ePHI) with authorized users. HIPAA compliant messaging software helps medical practices and hospitals comply with HIPAA and other industry regulations, streamline staff communications, reduce patient no-shows, cut down on phone calls, and optimize their workflow. HIPAA compliant messaging solutions are modeled after similar instant messaging, [email software](https://www.g2.com/categories/email), and texting applications that are familiar to consumers. The key features of this software include text-based messaging and securing messages in accordance with HIPAA regulations. Many secure messaging solutions exist and have been utilized in the medical industry to communicate with patients. However, security does not necessarily guarantee regulation compliance. HIPAA compliant messaging solutions guarantee that regulations are met and provide health care professionals with an intuitive tool to seamlessly share information and communicate with patients. HIPAA compliant messaging software is similar to clinical communication and collaboration software when used internally between medical staff. However, the majority of HIPAA compliant messaging applications and tools are used between patients and health care teams to improve patients’ experiences with health care. HIPAA compliant messaging software ensures hospitals, practices, and health care providers do not compromise sensitive medical information. #### What Types of HIPAA Compliant Messaging Software Exist? While much discussion revolves around text-based HIPAA compliant messaging, vendors also offer solutions that encrypt and secure emails, video conferencing tools, chatbots, and help desk tools. **SMS or texting** HIPAA compliant text messaging providers add one more level of security and compliance to non-HIPAA compliant, secure text messaging solutions. **Email** HIPAA compliant email providers encrypt all outgoing emails to ensure the confidentiality of PHI. All HIPAA compliant email solutions support outbound emails and some support inbound replies as well. **Telemedicine** HIPAA guidelines mandate any system or method used for telemedicine or virtual consultations cannot be communicated via unsecured channels like Skype. Organizations and practitioners can utilize a vendor-specific HIPAA compliant video service or implement HIPAA compliant solutions that offer secure video or audio conferencing. **Help desk or chatbot** Chatbots can even be equipped to encrypt and ensure HIPAA compliance for health care organizations. Generally, HIPAA compliant chatbot software redirects communication from a messaging platform like Facebook Messenger or Twitter to a HIPAA compliant chat.  ### What are the Common Features of HIPAA Compliant Messaging Software? Standard HIPAA compliant messaging features include support for instant messaging and secure file transferring. Support for specific software integration, group messaging, message archiving, and message search can help buyers distinguish between different software offerings. The following are some core features within HIPAA compliant messaging software that can help health care professionals communicate with their patients while maintaining HIPAA compliance: **Two-way messaging:** All HIPAA compliant messaging solutions support two-way instant messaging, both internally and externally. Instant messaging can happen via SMS texting, email, or chatbot. Two-way messaging reduces phone tag, missed calls, and voicemails. HIPAA compliant texting is a key component of HIPAA compliant messaging solutions. Text-based communication makes it easier for patients to communicate with their providers in real time. Some solutions allow providers to automate secure texting to streamline communication with their patients.  **File sharing:** HIPAA compliant messaging solutions allow for file sharing between provider and patient. This is particularly useful when a provider wants to send lab results or another type of document so the patient can see the document in full.  **Centralized user administration:** HIPAA compliant messaging solutions provide a central location for administrators to manage users. Authentication measurements ensure that messages are sent and received by the exact person that should have access to those messages. HIPAA compliant messaging solutions allow users to manage and access these settings to ensure no authorized users can compromise the security of the solutions. **Message encryption** : HIPAA compliant messaging solutions must encrypt messages during message delivery transit. More comprehensive encryption functionality can include the encryption of an organization’s directory and redirect to a secure web portal and proprietary practice information. Some HIPAA compliant messaging software contains additional features:  **BYOD support:** Many hospitals and medical practices support bring-your-own-device (BYOD) practices. HIPAA compliant messaging solutions can be loaded onto personal devices, ultimately saving a health care organization from spending too much money on expensive hardware and equipment. **Cloud storage app integration:** HIPAA compliant messaging solutions that can integrate with cloud storage applications further simplify the sharing and filing of patient information between sender and recipient. **Electronic health record (EHR) integration:** HIPAA compliant messaging solutions that integrate with EHRs or electronic medical records (EMRs) make it easier for health care organizations to access patient data records and sync patient data updates when necessary. **Message lifespan management:** Beyond encrypting and securing text-based communication, HIPAA compliant messaging solutions must provide users with recall, lifespan, archiving, and remote deletion functionality. Another level of convenience that HIPAA compliance solutions provide is the ability to confirm that messages are delivered. Other features of HIPAA compliant messaging software: [Compound Capabilities](https://www.g2.com/categories/hipaa-compliant-messaging/f/compound), [Point Solution Capabilities](https://www.g2.com/categories/hipaa-compliant-messaging/f/point-solution). ### What are the Benefits of HIPAA Compliant Messaging Software? Health care organizations and institutions are subject to HIPAA compliance. HIPAA compliant messaging software enables hospitals and practices to improve their communication practices with patients. Medical professionals can leverage text messaging technology and combat data hacking and cybersecurity issues by sending encrypted emails with HIPAA compliant messaging software. These tools support workflow, cost efficiency, compliance, and overall security for any health care organization. HIPAA compliant software provides medical professionals and staff a simple alternative to other clinical communication and collaboration solutions. Users implement HIPAA compliant software to communicate with each other in addition to communicating with patients. Text-based HIPAA compliant messaging software is especially helpful during emergencies, both internally and externally; texting significantly cuts down on the amount of time it takes to relay a clear message. Communication breakdowns are avoided, coordination is improved, readmissions and insurance verification are streamlined, and overall patient care is centralized when organizations use messaging solutions that are HIPAA compliant. **Reduction in phone tag** : HIPAA compliant messaging solutions reduce the need for callbacks, voicemails, or misdirected messages. Additionally, HIPAA compliant messaging software provides users with delivery notifications, read receipts, and the ability to immediately archive or erase sensitive, shared patient information. **Increased efficiency and productivity:** Multiple users can participate in the same discussion which streamlines care coordination and enhances productivity. Clinical notes, x-rays, and treatment schedules can be easily shared between staff and health care systems as easily as prescriptions and appointment reminders are shared with patients. **Increased security** : HIPAA compliant messaging software is designed to help health care organizations and institutions adhere to the rules of protected health information (PHI), HIPAA, and other industry-specific regulations. By ensuring compliance, practitioners and medical professionals worry less about breaching and compromising the security of patient data. ### Who Uses HIPAA Compliant Messaging Software? Health care professionals are the main users of HIPAA compliant messaging software; patients do not actually use a portal or special system when they receive encrypted and secure messages. The best HIPAA compliant messaging software creates a seamless experience for patients so that while they are assured their information remains safe, they receive a text or email correspondence from their provider or medical system. **Medical professionals:** Health care professionals, medical staff, pharmacists, health care business associates, Medicaid and Medicare reimbursement specialists all fall under the realm of medical professionals. This includes any type of medical professional that must share or access sensitive patient information while communicating with relevant medical professionals or patients. All medical professionals can leverage HIPAA compliant messaging software to improve their workflow. **Patients** : Patients can receive communication from their provider via text message or email. These text-based communications are routed through a secure and encrypted sharing platform. On this platform, patients can receive updates, notifications, and confirmations for appointments, prescriptions, and procedures. #### Software Related to HIPAA Compliant Messaging Software HIPAA compliant messaging software doesn’t exist in a bubble. The following software types can be used in conjunction with or alongside HIPAA compliant messaging software include: [Clinical communication and collaboration software](https://www.g2.com/categories/clinical-communication-and-collaboration) **:** While HIPAA compliant messaging solutions can be leveraged to communicate with fellow medical professionals and patients, clinical communication and collaboration software is still a provider-specific solution. This software coordinates the flow of data between health care professionals to close gaps in patient care. [Patient engagement software](https://www.g2.com/categories/patient-engagement) **:** Patient engagement software provides patients with portals and platforms to monitor their health care progress, optimize payment and appointment scheduling, and communicate with their provider at their convenience. The two-way HIPAA compliant messaging is a version of patient engagement. [Patient scheduling software](https://www.g2.com/categories/patient-scheduling) **:** Patient scheduling software streamlines and simplifies the process of scheduling an appointment with a provider. Notably, the most common use case of HIPAA compliant messaging is reminding patients of upcoming appointments and notifying them when it’s time to schedule a follow up. The biggest benefit of HIPAA compliant messaging software is reducing no-shows and increasing the number of patients that a practitioner sees in a day. [Electronic health record (EHR) software](https://www.g2.com/categories/ehr) **:** HIPAA compliant messaging solutions are patient centric. Everything communicated through these solutions is tied to patient records. Patient records are stored and digitized in EHRs and EMRs. [Mobile device management (MDM) software](https://www.g2.com/categories/mobile-device-management-mdm) **:** If a health care organization offers a BYOD policy, then they will most likely choose a HIPAA compliant messaging solution that supports BYOD practice. HIPAA compliant messaging software that supports BYOD should offer mobile device management capabilities. This allows administrators to have complete access to the messaging app and ensure data is stored in the cloud and not on the actual device. ### Challenges with HIPAA Compliant Messaging Software Software solutions can come with their own set of challenges. The following issues can detract from widespread adoption even after the successful deployment and implementation of a HIPAA compliant messaging solution. **Lack of adoption:** While HIPAA compliant messaging solutions are designed to mimic the user experience of modern messaging solutions, there are still a few barriers to organizational adoption. Some barriers include the time it takes employees to feel comfortable with the platform, user access settings, scalability, and patients’ response. **Cost of setup:** Aside from the price of a HIPAA compliant messaging solution, there may be additional costs for monthly maintenance and security services, or for a vendor or IT support team. Researching all potential costs when deciding which solution to implement is important. **Data breaches:** Data breaches still happen today. While HIPAA compliance messaging solutions equip health care professionals with the tools to adhere to regulation and ease worries about compromising sensitive patient information, organizations must understand that solutions like these are preventative. This means that data breaches are still possible. **Existing methods of communication:**  The benefits of utilizing a text-based HIPAA compliant messaging solution will not immediately impact a health care organization that is fax based. Even organizations that use mobile phones or unified VoIP systems should understand the nuances between different operating system types. Prospective users of HIPAA compliant messaging software should not look at the solution as a magic tool to fix convoluted or inefficient communication workflows. Existing processes and solutions must be considered before a HIPAA compliant messaging tool is deployed throughout an organization. ### Which Companies Should Buy HIPAA Compliant Messaging Software? All health care organizations within the United States who deal with HIPAA-protected patient information should purchase HIPAA compliant messaging solutions.   **Medical practices:** Medical practices, particularly smaller ones, build relationships with their patients. HIPAA compliant messaging solutions are a great way to break down communication barriers between the provider and the patient.  **Hospitals:** Hospitals can benefit from implementing HIPAA compliant messaging software, as these solutions streamline communication with patients. ### How to Buy HIPAA Compliant Messaging Software #### Requirements Gathering (RFI/RFP) for HIPAA Compliant Messaging Software To put together a comprehensive requirement list for a HIPAA compliant messaging solution, the prospective buyer needs to determine a few things. One is whether they’re looking for a point solution that handles only messaging, or if they’re looking for a comprehensive patient engagement solution, of which HIPAA compliant messaging would be one part. Once that’s determined, the buyer should take a look at the various channels through which they’d want to communicate with their patients, as well as the number of patients they would be communicating with. An important part of implementing a HIPAA compliant messaging solution is how well it integrates with an existing tech stack, so prospective buyers should be cognizant of potential solutions’ interoperability.  #### Compare HIPAA Compliant Messaging Software Products **Create a long list** Buyers should remove any products that they know do not meet the basic criteria that they put together during their requirements gathering. They should compile a standardized list of questions based on those requirements to ask vendors during initial conversations.  **Create a short list** Once they have their long list based on vendors that meet their requirements, prospective buyers should send out RFIs and look at the responses to help compile a short list. The buying team should research via every available avenue at this point, looking to research reports, user reviews, and other third party sources to build out their knowledge of the solutions on the short list. **Conduct demos** When conducting demos, the team should ask to see the solutions handle situations typical to their day to day work. For example, buyers must ask the vendor to show how easy it is to upload and send lab results to patients. The selection team should also ask to see the solution handle outlier situations to test the full breadth of functionality of the solution. #### Selection of HIPAA Compliant Messaging Software **Choose a selection team** The actual users of the software should be involved in the conversation (providers, administrators). Whichever team is going to deal with implementation and integration into the existing tech stack should also be involved.  **Negotiation** The price will be an important factor at the negotiation stage. Decision makers from the selection team will have to weigh the cost against the benefits of a streamlined provider-patient communication process.  ### What Does HIPAA Compliant Messaging Software Cost? HIPAA compliant messaging solutions are typically priced per user of the software on a monthly basis. There may be additional costs for any customization or difficult implementations.  #### Return on Investment (ROI) ROI can be measured in several ways for HIPAA compliant messaging software. The primary indicators to look at are reduction in phone tag, reduction in consult wait time, reduction in the average length of patient stay, improved patient satisfaction, and reduction in preventable readmissions. Tracking all of these factors pre- and post-implementation is an excellent way to determine the ROI of the system.  ### HIPAA Compliant Messaging Software Trends Hospitals, individual practitioners, and any type of organization involved in the medical sphere must take HIPAA compliance into consideration. These are some trends that impact the HIPAA compliant messaging space; technology continues to innovate how medical professionals communicate with their patients. **Cloud communication platforms integration:** Although some vendors allow secure video chat within their HIPAA compliant messaging solution, that’s not a standard feature. More vendors are realizing the need for strong integrations with cloud communication platforms and VoIP channels to further secure and ease patient-provider and provider-provider communication. This means that non health care specific messaging applications are grappling with the need to integrate tools that help organizations comply with HIPAA. The normalization of telemedicine and the rising costs of health care encourage organizations to invest in HIPAA compliant messaging solutions that leverage every single communication medium. **HIPAA compliant services:** HIPAA compliant messaging services help organizations understand the complexity of these solutions. They encourage the adoption of these solutions since they reduce the amount of paperwork involved for providers. Additionally, they help clear up any confusion about the solutions. More companies and consultants are appearing that aim to help medical professionals comply with HIPAA and other regulations. **Additional regulation compliance:** GDPR, FERPA, HITECH, and CCPA are all federal regulations. HIPAA is not the only federal regulation that health care organizations and associated businesses must comply with. While solutions exist to specifically help organizations with HIPAA compliance, many are also becoming equipped to handle any kind of governmental regulation that impacts the confidentiality, integrity, and security of protected health information.