Best Help Desk Software - Page 43

Total Contacts & HelpDesk

TrueEngage

TrueEngage is a one stop, CX and Digital Sales critical application that completes Genesys Cloud website visitor contact capabilities. Deploy in just 5 minutes and let business users ( with no Genesys knowledge or access ) use our intuitive management panel to quickly build and deploy beautiful, any-channel contact widgets for their websites. Handle all interactions with Genesys Cloud. Pick and mix up to 4 channels in one widget: * Web Chat (web messaging) * WhatsApp Chat * Facebook Messenger Chat * Web calls (WebRTC enabled Voice & Video) * Callback requests (immediate and scheduled) * Custom forms (call up any customer object on the website) * Scheduled Video Meeting (coming soon). * Genesys Knowledge Management (coming soon) Unique features: * Manage multiple widgets with no need to deploy additional code on the website. * Use multiple visitor engagements: show widget button, text bubble pop-up, hover quick replies, open widget or open given channel. Drive each with built-in trigger rules (time spent, scroll down percentage, exit intent) or leverage Genesys Predictive Engagement. * Power up Genesys web messaging with support for customer chat transcript request, re-skinned Genesys Co-browse, quick replies hover and flexible design. * Engage visitors with AI driven, dynamic and URL contextual text-bubbles. * Automatically remove overloaded or out-of-schedule channels from the widget using Expected Wait Time thresholds and schedule group assignment. * Provide detailed website visitor information to agents including visited and current URL, previous interactions (based on cookie data), location and technical specs. * Track complete visitor journeys, including widget interactions and contact center wrap-up codes in Google Analytics. Must have for Genesys Partners: * Sell Genesys Cloud not only to CX decision makers but digital sales and marketing managers as well. * Have a ready, self service solution, that's easy to present, whatever contact widget channel the customer wants. * Successfully compete against Web-Focused Solutions: Such as Intercom, LiveChat, Trengo and many others, * Drive demand for GCX Licences, AI and Genesys Predictive Engagement implementations just by putting TrueEngage in the hands of your customers Simple and transparent pricing Based on number of widgets created, all features included. Sold in packages of 3 widgets. 1 month long Free Trial. ----- ➡️ https://trueengage.com/demo

Average Rating: 5.0/5.0

Total Reviews: 1

TxContact

Telenetix’s TxContact is an Omni-channel Contact Center Platform specifically designed and developed to enable Enterprises to engage with their customers seamlessly, track customer interactions over multiple channels by logging every interaction over every channel on a common CRM or a database, and implementing a workflow to streamline a transaction from start to end by assigning tasks to relevant support teams based on pre-defined business rules.

TxHelpDesk

TxHelpDesk is an advanced ticketing module that helps enterprises to manage their customer’s queries in real time by distributing incoming emails based on the live status of logged-in users assigned to handle support queries. In order to enable real-time interaction with customers for information gathering, Chat, Voice, Email, and Social Media channels are embedded in a Unified User Interface. Using TxHelpDesk, enterprises can implement an automated and seamless business process that requires distributing a large number of emails in real-time to multiple users based on their availability, skill, and geographical location. By creating and deploying specific rules, it is possible to channel the service process over multiple steps till completion. The entire process can be tracked through user dispositions and events at each stage.

uCare Help Desk

UKG HR Service Delivery

Upservice

Upservice is a cloud-based help desk platform for customer support and internal service teams. It brings requests from email, website forms, WhatsApp, Telegram, phone support, and connected systems into one shared workspace. Teams can create and manage tickets, assign owners, set priorities and statuses, track SLA deadlines, use response templates, route requests, add internal notes, attach files, and review the full communication history. Built-in reports help managers monitor workloads, response times, overdue tickets, customer satisfaction, and resolution performance. Upservice also includes an AI assistant for drafting replies, summarizing information, translating messages, and supporting everyday service operations.

UserHorn

UserHorn offers you the best solution, including CRM Customer Service and Support, Customer Support Widget, Website Feedback Widget.

Vertask

Vertask is a cloud-based ticketing system and project management solution. Manage your assets, clients, sites, and contract information, and use the knowledge base to help with knowledge transfer and reference. You can also consolidate tasks into a project to help track big projects.

Average Rating: 4.5/5.0

Total Reviews: 2

ViiBE

ViiBE is the web technology of video assistance, ticketing system, and knowledge management system dedicated to technical support centers and after-sales services. It promises the best remote diagnosis thanks to a live video stream combined with AR and collaborative tools. Using ViiBE boosts "Once and Done" rates and helps save time and costs by avoiding unnecessary expert travels.

VisionReply

Vision Satellite Help Desk

Satellite help desk software is just like the regular help desk software with ability to manage customer support for multiple companies / brands / products at one place. If you are running multiple websites /brands / products and wanted to manage customer support for each of those websites – you will have to purchase different instances of help desk softwares for each brand. Whereas, with Satellite help desk software, you can have just one license with single staff portal and each company having its own branded customer portal.

VisNetic MailFlow

VisNetic MailFlow is an email management and help desk solution designed for businesses and teams that need to organize, route, track, and manage customer email efficiently. It transforms shared and departmental email into a structured workflow, helping customer service, support, sales, and IT teams ensure messages reach the right people and are handled promptly. MailFlow provides centralized email management with ticketing, agent assignment, message routing, ticketboxes, standard responses, priorities, categories, and customizable workflow rules. Teams can automatically route incoming messages based on sender, recipient, subject, content, or other criteria, while agents can collaborate and track the complete history of customer interactions. Designed for organizations that need more control than a traditional shared mailbox can provide, VisNetic MailFlow helps businesses turn email into an organized, accountable support process without requiring users to abandon the email workflows they already understand. Key capabilities include email-to-ticket management, automated message routing, agent and group management, ticket tracking, standard responses, workflow automation, customer history, and centralized administration. VisNetic MailFlow is developed by Deerfield Communications and is available for businesses seeking a flexible email management and help desk solution.

WebSupport PRO

Help Desk & Customer Service Software

Wokay

Most SMB teams aren't struggling because they work badly. They're struggling because they work across too many tools, WhatsApp for clients, Slack/teams for chat, Asana/ClickUp for tasks, Jira/Freshdesk for tickets. Nothing connects. Work falls through the gaps. Wokay fixes that. A chat-first workspace where communication and work live in the same place, not integrated, actually the same place. See a message, spot an action, turn it into a tracked task in one tap without leaving the conversation. What's different from every project-first tool you've tried: most collaboration platforms start with tasks and bolt chat on. Wokay starts with conversation, the way teams actually work, and builds execution around it. Faster adoption, less context-switching, and work that stops falling through the cracks. Built for SMBs, agencies, and fast-moving teams of 5 to 150 people, specifically those done paying for Slack, ClickUp, and Freshdesk separately and looking for one tool that actually replaces all three. WHAT WOKAY LETS YOUR TEAM DO: Message to task in one tap: spot an action in a conversation and turn it into an assigned, tracked task without switching apps or losing context. Ripple: when a notification won't cut it, flash someone's screen for 10 seconds. Urgent messages get seen, immediately. Circle Back: pin any message to revisit later. Nothing important gets buried or forgotten. One accountable owner per task: assign responsibility, loop in collaborators, discuss inside the task itself. No ambiguity, no separate threads. Live team dashboard: every person, every project, real-time. No status meetings, no chasing. AI chat summarisation: missed a busy thread? Caught up in seconds, not scrolling. HOW TEAMS ARE USING IT: SMBs and agencies are replacing their entire stack, comms and execution, with Wokay. Teams find it organised and intuitive with no feature bloat. Adoption is fast because it feels like a chat tool they already know, not a project management system they have to learn. There's more under the hood: templates, automations, a media library, message scheduling, and saved message shortcuts. The kind of things you only discover when you're actually inside the product. WHAT'S NEXT: Ticketing system and Calendar scheduling launching next quarter, included free for everyone already on a paid plan. Flat pricing. Not per user. Ever. Teams switching from Slack + ClickUp + Freshdesk typically save 60–70% from day one. Don't take our word for it: "We've completely moved away from WhatsApp for internal communication since switching to Wokay. It's made collaboration effortless, organised, distraction-free, and built for real teamwork." - Head of Delivery, Digital Marketing Agency. "Before switching to Wokay, we were juggling ClickUp, Slack, and WhatsApp. Wokay brought all our work into one place. User-friendly, affordable, and the support team is incredibly prompt." - Founder, Advertising agency. Book a 30-min demo: cal.com/melody.wokay/30min or start your free trial: https://app.wokay.com/auth/signup wokay.com