Best Help Desk Software - Page 31

FanDesk

FanDesk is a helpdesk and ticketing system for support teams that work in Persian and English. It covers the full ticket lifecycle (priorities, assignment, bulk actions), SLA policies calculated against real business hours and holidays, threaded replies with internal notes and attachments, a searchable knowledge base, and reporting on agent performance and SLA compliance. Notifications go out by email, Telegram, SMS or in-app. Organizations can model branches, departments and teams, with permissions set per branch. FanDesk is available as a cloud subscription or as a self-hosted Docker deployment under an on-premise licence.

FastTrack

FastTrack PPM is a competitively priced fully-featured scaleable automated facilities maintenance management system. Scheduling planned maintenance tasks has never been easier. FastTrack PPM has been created with end-users in mind and the user-friendly interface along with 'System Wizards' make it one of the leading packages available today. The PPM Task Wizard allows users to create automated facilities maintenance processes in seconds. A few simple clicks of the mouse can have the system scheduling up and running.

Faveo Helpdesk

Fixify

Fixify is a new take on the IT help desk designed for orgs with 75 to 2000 employees that uses AI and machine learning along with our own human analysts We take on 75% of the help desk tickets so your internal team can focus on bigger projects. Not everyone wants to talk to a bot. That's why we use AI and automation to automate the majority of help desk work so Fixify’s human analysts can focus on what people are good at – making smart decisions and caring for end users.

Flynh Ai

FLYNH's AI agents automate IT support, manage customer relationships, and power team collaboration. From detection to resolution—they handle incidents, leads, and requests instantly, taking your operations from automated to autonomous.

FocalScope

Easy to use email ticket and live chat helpdesk system.

Average Rating: 3.5/5.0

Total Reviews: 1

Focus Desk

Foliosio Helpdesk

Foliosio is an AI-native helpdesk built for solo founders and tiny teams who need to support their customers without hiring a support team or spending hours answering repetitive questions. It brings conversations from chat and email into one inbox, uses product knowledge and context to generate more accurate, relevant answers, and helps founders understand support trends through analytics. Its real value is turning customer support from a constant interruption into a streamlined system that can scale with the business, letting founders spend less time answering tickets and more time building their products.

FreeScout

FROGED

FROGED transforms the way companies connect with their customers by combining Human Touch + AI in one secure omnichannel platform. We help businesses deliver smarter, faster, and more personalized interactions, always putting people at the center of technology. With full visibility, traceability, and control, FROGED empowers agents and managers with centralized data to drive efficiency, productivity, and new revenue opportunities. Our solutions include: - Unified Omnichannel Inbox: All conversations, all channels, one place—without losing context or personalization. - Mass Campaigns & Conversational Marketing: Reach more customers with segmentation and hyper-personalization, turning one-to-many messages into meaningful one-to-one conversations. - AI Copilot, Agentic AI & AI Workflows: From summarizing interactions and automating Tier 1 support to creating custom workflows that integrate seamlessly with your tools. FROGED is the only platform that merges real Human Touch with Artificial Intelligence, turning customer service from a cost center into a revenue generator.

Average Rating: 4.2/5.0

Total Reviews: 14

FrontAssist

FrontAssist offers a user-friendly and complete visitor management solution for modern organizations. With features such as self check-in, badge printing, notifications, and integrations with existing systems, FrontAssist helps companies manage visitor flows more efficiently, securely, and professionally. Suitable for both small businesses and international organizations with multiple locations.

Gaspar AI

Gaspar AI is your intelligent AI partner for optimal and smooth service desk experiences! Boost employee, IT and HR teams' productivity by automating your help desk and auto-resolving requests in seconds through omnichannel support in natural language. It uses Conversational AI to instantly auto-resolve 40% of recurrent employee requests on Slack, Microsoft Teams & Jira Service Management - so no need to switch platforms - and Workflows to build and auto-fulfill repetitive processes, such as employee onboarding. It also integrates with ChatGPT to generate intuitive answers from the company's knowledge base when employees ask questions, instead of guiding them to the right solution articles. Through an easy-to-use portal, admins get complete authority over their Gaspar AI deployment. Gaspar AI's Analytics Dashboard offers a comprehensive overview of insights and real-time monitoring of key KPIs so that IT leaders get an exceptional outlook on their support process performance. And thanks to the Proactive Insights feature IT teams can improve knowledge sharing and management, while creating the ultimate knowledge base. Gaspar AI can be integrated on top of Jira Service Management, ServiceNow, Freshservice and most ITSM platforms. It offers more than 100+ automations thanks to more than 30 software integrations. It takes 30 minutes to be deployed and is uniquely designed to be tailored to each company's needs. Learn more at gaspar.ai

GestSup

Glassdesk

AiStarDev LLC builds Glassdesk, an AI support agent for ecommerce teams on Gorgias and Freshdesk. Glassdesk resolves Tier-1 support tickets by answering from the merchant's own help center. Every reply carries the source articles it used, a similarity score for each, and a confidence score. Below the merchant's threshold it escalates to a human with full context instead of guessing. Accuracy is measured by a public, versioned eval suite before it ever answers a customer (getglassdesk.com/evals). Flat monthly pricing; the two smaller plans are hard-capped so the bill cannot spike in a busy month.

Go1Desk

Go1Desk combines ticketing, IT helpdesk, and a lightweight CRM into one simple desk. Built for small businesses that need email-to-ticket support, team routing, and a mini CRM with a deals pipeline, without the cost or complexity of enterprise tools like Zendesk or Salesforce.