# FastTrack Reviews
**Vendor:** FMDirect  
**Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management)
## About FastTrack
FastTrack PPM is a competitively priced fully-featured scaleable automated facilities maintenance management system. Scheduling planned maintenance tasks has never been easier. FastTrack PPM has been created with end-users in mind and the user-friendly interface along with 'System Wizards' make it one of the leading packages available today. The PPM Task Wizard allows users to create automated facilities maintenance processes in seconds. A few simple clicks of the mouse can have the system scheduling up and running.






- [View FastTrack pricing details and edition comparison](https://www.g2.com/products/fmdirect-fasttrack/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-18+11%3A17%3A28+-0500&secure%5Bsession_id%5D=df2e228b-af12-42c0-a48a-6222e0e04093&secure%5Btoken%5D=cbfb7c7aaf7a32f74bf943e2a999410446191b52d654e7a2975b6d2d2e764ccc&format=llm_user)

## FastTrack Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Summarization
- AI Image-to-Text

**Before the Job**
- Calendar
- Dispatch
- Roles
- Booking

**Generative AI**
- AI Text Generation
- AI Text Summarization

**On the Job**
- Location
- Employee Communication
- Behavior Monitoring
- Client Notifications
- Field Sales

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**After the Job**
- Reports
- Analytics
- Invoicing
- CRM Integrations

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Agentic AI - Field Service Management**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

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