The control to add your surveys within an hour when urgent research is required. The immediate feedback you can see from customers as they respond to surveys and the flexibility of the survey methods, channels and actions are great. I also love the escalation ability, which helps us as an organisation to follow up with customers and close the loop. Resulting in customer loyalty and tenure. Review collected by and hosted on G2.com.

It can get slow when working with large sets of data. Reporting within Eyerys is not great. Reporting can be improved to show more insights into areas or sections of customers that are improving or declining. Tracking scores over time would be beneficial since it is measuring trackers. Review collected by and hosted on G2.com.