# Best Enterprise Digital Customer Service Platforms - Page 2 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Products classified in the overall Digital Customer Service Platforms category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Digital Customer Service Platforms to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Digital Customer Service Platforms category. In addition to qualifying for inclusion in the Digital Customer Service Platforms category, to qualify for inclusion in the Enterprise Business Digital Customer Service Platforms category, a product must have at least 10 reviews left by a reviewer from an enterprise business. ## Top Digital Customer Service Platforms at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5.0 (6,970 reviews) | Omnichannel case resolution with Salesforce-native AI | "[The Evolution of Service: Bridging the Gap Between Data and Action.](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)" | | 2 | [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) | 4.4/5.0 (7,543 reviews) | Omnichannel ticketing with Zoho-ecosystem automation | "[Easy Setup, Intuitive Ticketing, and Great Value with Zoho Desk](https://www.g2.com/survey_responses/zoho-desk-review-13116193)" | | 3 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,653 reviews) | Omnichannel ticketing with unified agent workspace | "[Unified Omnichannel Support with Powerful Automation and Analytics](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13140974)" | | 4 | [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | 4.4/5.0 (3,676 reviews) | Multichannel ticket routing with automation workflows | "[A support tool that quietly made our response process less chaotic, smooth, flexible, an](https://www.g2.com/survey_responses/freshdesk-review-12879809)" | | 5 | [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) | 4.4/5.0 (466 reviews) | Cross-functional case resolution with connected workflows | "[Facilitate Problem Management with Detailed Ticketing](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)" | | 6 | [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | 4.4/5.0 (2,820 reviews) | HubSpot-native omnichannel ticketing and CRM visibility | "[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)" | | 7 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,724 reviews) | Knowledge-base-grounded Tier-1 ticket deflection | "[End: Efficient technical support and an easy-to-use platform](https://www.g2.com/survey_responses/fin-review-13135986)" | | 8 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,452 reviews) | AI-assisted omnichannel contact center with CRM-native routing | "[TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration](https://www.g2.com/survey_responses/talkdesk-review-13075196)" | | 9 | [Glia](https://www.g2.com/products/glia/reviews) | 4.8/5.0 (86 reviews) | Omnichannel member engagement with AI-human handoff | "[Seamless Channel Switching, Unmatched Support](https://www.g2.com/survey_responses/glia-review-11801729)" | | 10 | [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) | 4.3/5.0 (677 reviews) | Omnichannel customer engagement with AI-powered agent workflows | "[Powerful Omnichannel Support Platform with Flexible UI, Integrations, and Growing AI](https://www.g2.com/survey_responses/sprinklr-service-review-13143964)" | ## G2 Grid® for Digital Customer Service Platforms ![G2 Grid® for Digital Customer Service Platforms plotting products by satisfaction and market presence](https://www.g2.com/categories/digital-customer-service-platforms/grids.png?focus%5B%5D=5494&focus%5B%5D=55256&focus%5B%5D=574&focus%5B%5D=748&focus%5B%5D=5511&focus%5B%5D=58172&focus%5B%5D=2743&focus%5B%5D=57328) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), ServiceNow Customer Service Management, Zendesk for Customer Service, Freshdesk, Talkdesk, Sprinklr Service, Zoho Desk, and HubSpot Service Hub. Underlying data: [Grid® JSON](https://www.g2.com/categories/digital-customer-service-platforms/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=talkdesk&focus%5B%5D=sprinklr-service&focus%5B%5D=zoho-desk&focus%5B%5D=hubspot-service-hub&segment=enterprise) ## How Many Digital Customer Service Platforms Products Does G2 Track? **Total Products under this Category:** 124 ### Category Stats (Jul 2026) - **Average Rating**: 4.49/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: RingCX (+1.03%) - Among all products in this category, RingCX recorded the largest rating increase compared to last month *Last updated: July 23, 2026* ## How Does G2 Rank Digital Customer Service Platforms Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 62,200+ Authentic Reviews - 124+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### SAP Service Cloud SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. 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[Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Digital Customer Service Platforms? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Help Desk Software](https://www.g2.com/categories/help-desk) - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Social Customer Service Software](https://www.g2.com/categories/social-customer-service) - [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management) - [Conversational Support Software](https://www.g2.com/categories/conversational-support) - [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)