# Best Enterprise DevOps Platforms

  *By [Adam Crivello](https://research.g2.com/insights/author/adam-crivello)*

   Products classified in the overall DevOps Platforms category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business DevOps Platforms to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business DevOps Platforms category.

In addition to qualifying for inclusion in the DevOps Platforms category, to qualify for inclusion in the Enterprise Business DevOps Platforms category, a product must have at least 10 reviews left by a reviewer from an enterprise business.




  
## Category Overview

**Total Products under this Category:** 132

  
## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 17,200+ Authentic Reviews
- 132+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

  
  
---

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---

  ## Top-Rated Products (Ranked by G2 Score)
### 1. [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews)
  ServiceNow IT Operations Management (ITOM) is a comprehensive solution designed to enhance the visibility, health, and optimization of an organization's IT infrastructure. By integrating advanced automation and artificial intelligence, ITOM enables proactive management of IT operations, reducing downtime and improving service delivery. Key Features and Functionality: - ITOM Visibility: Automates the discovery of IT assets across on-premises, cloud, and hybrid environments, providing a unified view of the infrastructure. Service Mapping identifies dependencies between IT components, facilitating impact analysis and change management. - ITOM Health: Consolidates and correlates events from various monitoring tools, enabling IT teams to prioritize and respond to critical incidents promptly. Operational Intelligence leverages AI and machine learning to detect patterns and anomalies, allowing for proactive issue resolution. - ITOM Optimization: Manages cloud resources effectively by providing visibility and control over public, private, and hybrid cloud environments. Automates provisioning, lifecycle management, and cost optimization of IT resources supporting application services. Primary Value and Solutions Provided: ServiceNow ITOM addresses the challenges of managing complex IT environments by offering a unified platform that enhances operational efficiency and service reliability. It enables organizations to transition from reactive to proactive operations, minimizing the risk of outages and optimizing resource utilization. By automating routine tasks and providing real-time insights, ITOM empowers IT teams to focus on strategic initiatives, ultimately driving business growth and resilience.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 382

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** https://www.servicenow.com/
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow (54,612 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (32,701 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Financial Services
  - **Company Size:** 50% Enterprise, 20% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (51 reviews)
- Visibility (44 reviews)
- Monitoring (39 reviews)
- Automation (31 reviews)
- Flexibility (20 reviews)

**Cons:**

- Learning Difficulty (29 reviews)
- Complexity (27 reviews)
- Setup Complexity (25 reviews)
- Expensive (24 reviews)
- Steep Learning Curve (24 reviews)

### 2. [Dynatrace](https://www.g2.com/products/dynatrace/reviews)
  Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze, automate, and innovate faster to drive their business forward. Learn more at www.dynatrace.com.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 1,231

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [Dynatrace](https://www.g2.com/sellers/dynatrace)
- **Year Founded:** 2005
- **HQ Location:** Boston, MA
- **Twitter:** @Dynatrace (18,662 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/125999/ (5,950 employees on LinkedIn®)
- **Ownership:** NYSE: DT

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Senior Software Engineer
  - **Top Industries:** Information Technology and Services, Financial Services
  - **Company Size:** 69% Enterprise, 23% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (84 reviews)
- Debugging (53 reviews)
- Insights (47 reviews)
- Features (44 reviews)
- Monitoring (44 reviews)

**Cons:**

- Learning Curve (43 reviews)
- Missing Features (39 reviews)
- Complexity (29 reviews)
- UX Improvement (26 reviews)
- Learning Difficulty (25 reviews)

### 3. [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)
  Salesforce Platform is the leading low-code development platform that empowers your team to build and extend your Customer 360 with AI, automation, and data. With the Salesforce Platform, you can execute on your Customer 360 vision, securely, and keep your customer at the center of everything you do. Access a harmonized, unified view of your customers, automate manual, inefficient processes to drive productivity, and empower your employees to deliver a seamless, connected customer experience. Accelerate your Salesforce development, increase developer efficiency, and save on IT costs with the Salesforce platform.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 3,774

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10)
- **Continuous Deployment:** 9.2/10 (Category avg: 9.1/10)
- **Configuration Management:** 9.2/10 (Category avg: 8.7/10)
- **Access Control:** 9.2/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Company Website:** https://www.salesforce.com/
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce (581,426 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (88,363 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Salesforce Developer, Account Executive
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 45% Mid-Market, 34% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (1637 reviews)
- Features (798 reviews)
- Customization (673 reviews)
- Customizability (670 reviews)
- Customization Options (630 reviews)

**Cons:**

- Learning Curve (573 reviews)
- Complexity (537 reviews)
- Expensive (482 reviews)
- Difficult Learning (411 reviews)
- Missing Features (411 reviews)

### 4. [New Relic](https://www.g2.com/products/new-relic/reviews)
  New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and the software life cycle. There are an estimated 25 million engineers in the world across more than 25 distinct functions. As every company becomes a software company, engineers are using New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. Only New Relic provides an all-in-one platform that is built and sold as a unified experience. With New Relic, customers get access to a secure telemetry cloud for all metrics, events, logs, and traces; powerful full-stack analysis tools; and predictable user-based pricing. New Relic has also curated one of the industry’s largest ecosystems of open source integrations, making it easy for every engineer to get started with observability and use New Relic alongside their other favorite applications.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 568

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [New Relic](https://www.g2.com/sellers/new-relic)
- **Company Website:** https://newrelic.com
- **Year Founded:** 2008
- **HQ Location:** San Francisco, CA
- **Twitter:** @newrelic (65,818 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/426253/ (3,067 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Senior Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 43% Mid-Market, 30% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (97 reviews)
- Real-time Monitoring (95 reviews)
- Monitoring (75 reviews)
- Insights (69 reviews)
- Analytics (62 reviews)

**Cons:**

- Expensive (63 reviews)
- Pricing Issues (53 reviews)
- Complexity (50 reviews)
- Learning Curve (50 reviews)
- Complex Setup (38 reviews)

### 5. [GitHub](https://www.g2.com/products/github/reviews)
  GitHub is where the world builds software. Millions of individuals, organizations and businesses around the world use GitHub to discover, share, and contribute software. Developers at startups to Fortune 50 companies use GitHub, every step of the way.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 2,276

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10)
- **Continuous Deployment:** 9.1/10 (Category avg: 9.1/10)
- **Configuration Management:** 8.9/10 (Category avg: 8.7/10)
- **Access Control:** 9.1/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [GitHub](https://www.g2.com/sellers/github)
- **Year Founded:** 2008
- **HQ Location:** San Francisco, CA
- **Twitter:** @github (2,643,924 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1418841/ (6,106 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Senior Software Engineer
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 46% Small-Business, 31% Mid-Market


#### Pros & Cons

**Pros:**

- Features (123 reviews)
- Ease of Use (110 reviews)
- Team Collaboration (108 reviews)
- Collaboration (106 reviews)
- Version Control (102 reviews)

**Cons:**

- Complexity (46 reviews)
- Learning Curve (44 reviews)
- Difficulty for Beginners (42 reviews)
- Learning Difficulty (40 reviews)
- Difficult Learning (35 reviews)

### 6. [GitLab](https://www.g2.com/products/gitlab/reviews)
  GitLab is the most comprehensive AI-Powered DevSecOps platform that enables software innovation by empowering development, security, and operations teams to build better software, faster. With GitLab, teams can create, deliver, and manage code quickly and continuously instead of managing disparate tools and scripts. GitLab helps your teams across the complete DevSecOps lifecycle, from developing, securing, and deploying software. What makes us truly different? - Flexibility: Consume as a service or manage your own deployment - Cloud-Agnostic: Deploy anywhere with no vendor lock-in - No rip and replace: Scale to a platform approach at your own pace


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 873

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10)
- **Continuous Deployment:** 9.0/10 (Category avg: 9.1/10)
- **Configuration Management:** 8.8/10 (Category avg: 8.7/10)
- **Access Control:** 8.8/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [GitLab Inc.](https://www.g2.com/sellers/gitlab-inc)
- **Company Website:** https://about.gitlab.com/
- **Year Founded:** 2014
- **HQ Location:** San Francisco, California
- **Twitter:** @gitlab (170,938 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/5101804/ (3,357 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Senior Software Engineer
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 37% Mid-Market, 37% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (43 reviews)
- Features (42 reviews)
- CI (36 reviews)
- CD Integration (34 reviews)
- Integrations (34 reviews)

**Cons:**

- Complexity (21 reviews)
- Difficult Learning (19 reviews)
- Confusing Interface (16 reviews)
- Complex User Interface (15 reviews)
- Learning Curve (13 reviews)

### 7. [Gearset DevOps](https://www.g2.com/products/gearset-devops/reviews)
  Gearset is the global leader in Salesforce DevOps. It’s a DevOps platform that helps organizations manage, automate, and govern the full Salesforce development lifecycle, from planning and deployment to testing, data management, and compliance. The platform is designed for Salesforce teams that need reliable, scalable DevOps processes across complex org environments. Gearset is used by mid-market and enterprise organizations across regulated and non-regulated industries, including healthcare, financial services, insurance, and technology. Typical users include Salesforce administrators, developers, DevOps engineers, release managers, and platform owners responsible for maintaining deployment quality, security, and operational consistency. The platform supports a wide range of Salesforce use cases, including metadata and CPQ deployments, CI/CD automation, code review workflows, sandbox seeding, test automation, and monitoring. As well as deployment automation, Gearset includes tools for Salesforce data protection and long-term data management, such as automated backups, data restore, and archiving. Observability and Org Intelligence features provide insight into org health, deployment risk, and system changes over time. Gearset also includes governance and compliance capabilities designed for enterprise environments. These features help teams maintain audit readiness and enforce access controls while supporting compliance frameworks such as SOX, ISO, HIPAA, and GDPR. The platform is delivered as a managed service and integrates with Salesforce environments without requiring complex local infrastructure. Key features and capabilities include: - Salesforce metadata, CPQ, and data deployments with CI/CD automation and version control integration - Code review, test automation, and release validation to support quality and consistency - Automated Salesforce backups, restore, and data archiving for data protection and retention - Sandbox seeding, observability, and Org Intelligence to support environment management and visibility - Governance features including audit trails, role-based access controls, and compliance support Gearset is a Salesforce Partner and has supported Salesforce teams globally since 2015. The platform is used by organizations managing multiple orgs (across regions), frequent releases, and complex compliance requirements, helping teams reduce deployment risk, improve operational visibility, and maintain control over Salesforce change management processes.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 278

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10)
- **Continuous Deployment:** 8.8/10 (Category avg: 9.1/10)
- **Configuration Management:** 9.1/10 (Category avg: 8.7/10)
- **Access Control:** 9.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Gearset](https://www.g2.com/sellers/gearset)
- **Company Website:** https://www.gearset.com
- **Year Founded:** 2015
- **HQ Location:** Cambridge, Cambridgeshire
- **Twitter:** @GearsetHQ (1,192 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10478150/ (359 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Salesforce Developer, Salesforce Administrator
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 36% Mid-Market, 34% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (25 reviews)
- Deployment (21 reviews)
- Easy Deployment (17 reviews)
- Customer Support (16 reviews)
- Deployment Ease (15 reviews)

**Cons:**

- Deployment Issues (6 reviews)
- Complexity (4 reviews)
- Data Management (4 reviews)
- Expensive (4 reviews)
- Missing Features (4 reviews)

### 8. [Azure Pipelines](https://www.g2.com/products/azure-pipelines/reviews)
  Azure Pipelines is a cloud-based service within Microsoft's Azure DevOps suite that automates the processes of building, testing, and deploying software. It integrates continuous integration (CI) and continuous delivery (CD) to streamline software development workflows and ensure faster, more reliable code delivery. Azure Pipelines supports multiple programming languages and environments, allowing development teams to automate the entire software lifecycle. Whether developing for web, desktop, or mobile applications, Azure Pipelines ensures consistent code quality and faster delivery cycles by automating code integration, testing, and deployment processes. Key Features and Functionality: - Language and Platform Agnostic: Supports a wide range of programming languages, including Python, Java, .NET, Ruby, and JavaScript, as well as popular frameworks. - Cross-Platform Support: Operates seamlessly across Windows, macOS, and Linux environments, making it suitable for diverse development projects. - Parallel Jobs: Enables running multiple builds or tests simultaneously, reducing time-to-market. - Customizable Workflows: Allows defining pipelines as code using YAML files, providing complete control over the CI/CD process. - Integration with Development Tools: Integrates with popular development tools like GitHub, Bitbucket, and Docker, streamlining workflows for developers. Primary Value and User Solutions: Azure Pipelines enhances development efficiency by automating repetitive tasks such as building and testing code, saving time, and reducing human error. Continuous integration ensures that new code is tested and integrated promptly, while continuous delivery accelerates deployments to production. Its scalability supports projects of all sizes, from small teams to large-scale enterprises, and can handle thousands of builds daily. By providing a reliable and efficient CI/CD solution, Azure Pipelines helps development teams deliver high-quality software faster and more consistently.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 358

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10)
- **Continuous Deployment:** 9.4/10 (Category avg: 9.1/10)
- **Configuration Management:** 8.6/10 (Category avg: 8.7/10)
- **Access Control:** 8.5/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft)
- **Year Founded:** 1975
- **HQ Location:** Redmond, Washington
- **Twitter:** @microsoft (13,105,638 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (227,697 employees on LinkedIn®)
- **Ownership:** MSFT

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Software Developer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 39% Enterprise, 34% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (25 reviews)
- Integrations (16 reviews)
- Deployment (15 reviews)
- Automation (14 reviews)
- Features (11 reviews)

**Cons:**

- Complexity (13 reviews)
- Learning Curve (12 reviews)
- Confusing Interface (7 reviews)
- Difficult Navigation (5 reviews)
- Expensive (5 reviews)

### 9. [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews)
  Red Hat® Ansible® Automation Platform is Red Hat's primary enterprise automation product offering., it includes all of the tooling needed for building, deploying, and managing end-to-end automation at scale. Ansible Automation Platform makes it possible for users across an organization to share, vet, and manage automation content by means of a simple, powerful, and agentless technical implementation. IT managers can provide guidelines on how automation is applied to individual teams. Meanwhile, automation creators retain the freedom to write tasks that use existing knowledge, without the operational overhead of conforming to complex tools and frameworks. It is a more secure and stable foundation for deploying end-to-end automation solutions, from hybrid cloud to the edge. Ansible Automation Platform uses an open source development model of the Ansible project to create an experience tailored to enterprise automation. This open development model connects the engineers behind Ansible Automation Platform to more than a dozen open source Ansible projects in the community. As members work together to identify and elevate the best ideas, Red Hat supports them by contributing to the code and creating products from upstream projects. View more at https://www.ansible.com/compare Ansible Automation Platform simplifies packaging and distribution while providing tested and trusted interoperability between all the components. Combined with an 18-month support life cycle, Ansible Automation Platform takes the complexity, uncertainty, and guesswork out of using upstream open source tools. With a Red Hat subscription, you get certified and validated automation content from our robust partner ecosystem; added security, reporting, and analytics; and life cycle technical support from Red Hat and Red Hat’s technology partners to scale automation across your organization. And you’ll get expert knowledge gained from our success with thousands of customers.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 369

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10)
- **Continuous Deployment:** 8.3/10 (Category avg: 9.1/10)
- **Configuration Management:** 9.0/10 (Category avg: 8.7/10)
- **Access Control:** 8.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Red Hat](https://www.g2.com/sellers/red-hat)
- **Year Founded:** 1993
- **HQ Location:** Raleigh, NC
- **Twitter:** @RedHat (300,137 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3545/ (19,305 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** DevOps Engineer, Software Engineer
  - **Top Industries:** Information Technology and Services, Financial Services
  - **Company Size:** 48% Enterprise, 36% Mid-Market


#### Pros & Cons

**Pros:**

- Automation (56 reviews)
- Automation Efficiency (47 reviews)
- Ease of Use (41 reviews)
- Easy Integrations (37 reviews)
- Task Automation (37 reviews)

**Cons:**

- Learning Curve (16 reviews)
- Learning Difficulty (16 reviews)
- Complexity (15 reviews)
- Complex Setup (12 reviews)
- Automation Issues (10 reviews)

### 10. [Copado DevOps](https://www.g2.com/products/copado-devops/reviews)
  Copado empowers every Salesforce development team to plan, build, test and deliver applications with speed and confidence by unifying CI/CD pipelines and automated testing on one platform — all powered by integrated AI. Across the globe, 1,400+ customers and 90,000+ Copado Community members leverage our complete and extensible DevOps solution to scale Salesforce, maximize business value and accelerate their careers.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 304

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10)
- **Continuous Deployment:** 9.1/10 (Category avg: 9.1/10)
- **Configuration Management:** 8.7/10 (Category avg: 8.7/10)
- **Access Control:** 8.6/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Copado Solutions](https://www.g2.com/sellers/copado-solutions)
- **Company Website:** https://www.copado.com
- **Year Founded:** 2013
- **HQ Location:** Chicago, IL
- **Twitter:** @CopadoSolutions (2,477 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/copado-solutions-s.l/ (608 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Salesforce Developer, Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 54% Enterprise, 28% Mid-Market


#### Pros & Cons

**Pros:**

- Deployment (34 reviews)
- Ease of Use (30 reviews)
- Easy Deployment (22 reviews)
- Automation (19 reviews)
- Version Control (19 reviews)

**Cons:**

- Learning Curve (16 reviews)
- Complexity (12 reviews)
- Performance Issues (12 reviews)
- Difficult Setup (11 reviews)
- Complex Setup (8 reviews)

### 11. [ServiceNow DevOps](https://www.g2.com/products/servicenow-devops/reviews)
  ServiceNow DevOps is a comprehensive solution designed to bridge the gap between development and operations teams, enhancing collaboration and automating processes to accelerate software delivery. By integrating seamlessly with existing DevOps toolchains, it provides real-time visibility into each stage of the development lifecycle, from planning and coding to deployment. This integration enables organizations to streamline workflows, reduce manual tasks, and ensure compliance without compromising speed or quality. Key Features and Functionality: - Automated Change Management: Automatically creates and manages change requests within the development pipeline, reducing administrative overhead and expediting approvals. - Integration with DevOps Tools: Supports out-of-the-box integrations with popular tools such as Jira, GitHub, Bitbucket, and Jenkins, facilitating a cohesive development environment. - Real-Time Insights: Offers dashboards and analytics that provide visibility into development activities, enabling teams to monitor performance metrics and identify bottlenecks. - Enhanced Collaboration: Fosters better communication between development and operations teams by providing a unified platform for tracking and managing development processes. Primary Value and User Solutions: ServiceNow DevOps addresses the common challenges of siloed teams and fragmented processes by unifying development and operations within a single platform. It automates routine tasks, such as change approvals and ticketing, allowing developers to focus on innovation while maintaining compliance and governance standards. By providing end-to-end visibility and real-time insights, it empowers organizations to deliver high-quality software faster, adapt to market changes swiftly, and achieve continuous improvement in their development practices.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 34

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10)
- **Continuous Deployment:** 8.9/10 (Category avg: 9.1/10)
- **Configuration Management:** 8.9/10 (Category avg: 8.7/10)
- **Access Control:** 8.3/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow (54,612 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (32,701 employees on LinkedIn®)
- **Ownership:** NYSE:NOW

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 60% Enterprise, 29% Mid-Market


#### Pros & Cons

**Pros:**

- Automation (5 reviews)
- Ease of Use (5 reviews)
- Easy Integrations (5 reviews)
- Integrations (5 reviews)
- Automation Efficiency (4 reviews)

**Cons:**

- Complex Setup (3 reviews)
- Expensive (3 reviews)
- Complex Configuration (2 reviews)
- Complexity (2 reviews)
- Complex User Interface (2 reviews)

### 12. [Opsera](https://www.g2.com/products/opsera/reviews)
  Opsera Unified DevOps is a comprehensive platform specifically designed for enterprise software teams to address the challenges of tool sprawl, enhance operational efficiency, and accelerate software delivery. This solution provides a cohesive environment that integrates various tools and processes, allowing teams to manage their development and deployment workflows seamlessly. By leveraging automated toolchains and declarative pipeline templates, Opsera simplifies complex DevOps practices, making it easier for teams to focus on innovation rather than managing disparate tools. The platform is particularly beneficial for organizations facing the complexities of modern software development, where multiple tools and services can lead to inefficiencies and increased risks. Opsera targets enterprises that require a robust solution to unify their development processes, streamline collaboration among teams, and ensure compliance with security protocols. With its capabilities in CI/CD pipeline automation and DevSecOps, Opsera empowers teams to maintain high standards of quality and security throughout the software lifecycle. One of the standout features of Opsera is its ability to automate the entire DevOps toolchain, which includes release orchestration and source code migration. This automation not only reduces manual intervention but also minimizes the potential for errors, thereby enhancing overall productivity. Additionally, the platform's Unified Insights feature provides valuable analytics and reporting, enabling teams to gain a deeper understanding of their workflows and identify areas for improvement. Integration with popular tools such as GitHub, GitHub Copilot, and GitHub Actions further enhances its utility, allowing teams to leverage existing resources while benefiting from Opsera's advanced capabilities. Moreover, Opsera's AI-driven analysis offers predictive insights that help teams make informed decisions, optimize performance, and reduce costs associated with software development. By providing a unified view of the development process, Opsera enables organizations to respond swiftly to changing market demands and deliver high-quality software products more efficiently. This holistic approach to DevOps not only fosters a culture of continuous improvement but also positions enterprises to stay competitive in an ever-evolving technological landscape. In essence, Opsera Unified DevOps stands out as a vital solution for enterprises looking to streamline their software development processes, enhance collaboration, and drive innovation while maintaining a strong focus on security and compliance. Its comprehensive feature set and integration capabilities make it an essential tool for modern software teams aiming to navigate the complexities of DevOps effectively.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 105

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.2/10)
- **Continuous Deployment:** 8.9/10 (Category avg: 9.1/10)
- **Configuration Management:** 8.5/10 (Category avg: 8.7/10)
- **Access Control:** 8.6/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Opsera](https://www.g2.com/sellers/opsera)
- **Company Website:** https://www.opsera.io
- **Year Founded:** 2020
- **HQ Location:** Palo Alto, US
- **Twitter:** @opseraio (381 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/opsera/ (105 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 50% Enterprise, 25% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (30 reviews)
- Features (22 reviews)
- Automation (18 reviews)
- Deployment (17 reviews)
- Time-saving (16 reviews)

**Cons:**

- Difficult Setup (11 reviews)
- Performance Issues (11 reviews)
- Complex Setup (10 reviews)
- Learning Curve (8 reviews)
- Complex Configuration (7 reviews)

### 13. [Bitrise Mobile DevOps Platform](https://www.g2.com/products/bitrise-mobile-devops-platform/reviews)
  Bitrise serves mobile application developers navigating the ever-changing landscape of app development, testing, and app store release. Transcending the boundaries of traditional CI/CD platforms, Bitrise accelerates release cycles without compromising app quality. Bitrise boosts developer experience with its fully managed, mobile-first DevOps solutions, supercharged by a CI-agnostic remote build caching platform. Customer include chart-toppers like Reddit, Grindr, Equinox, GoDaddy, Careem, Buffer, Sixt and many more.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 229

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10)
- **Continuous Deployment:** 9.1/10 (Category avg: 9.1/10)
- **Configuration Management:** 9.4/10 (Category avg: 8.7/10)
- **Access Control:** 9.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Bitrise ltd](https://www.g2.com/sellers/bitrise-ltd)
- **Company Website:** https://www.bitrise.io/
- **Year Founded:** 2015
- **HQ Location:** Budapest, Hungary
- **Twitter:** @bitrise (10,050 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10034798/ (186 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, iOS Developer
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 54% Small-Business, 33% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (28 reviews)
- Easy Setup (22 reviews)
- Setup Ease (14 reviews)
- Deployment (13 reviews)
- Customer Support (12 reviews)

**Cons:**

- Expensive (4 reviews)
- Pricing Issues (4 reviews)
- Testing Limitations (4 reviews)
- Learning Curve (3 reviews)
- Software Bugs (3 reviews)

### 14. [Harness Platform](https://www.g2.com/products/harness-platform/reviews)
  Simplify your developer experience with the world's first AI-augmented software delivery platform. Upgrade your software delivery with Harness' innovative CI/CD, Feature Flags, Infrastructure as Code Management, and Chaos Engineering tools. We are a software delivery platform that helps developers and infrastructure engineers build and ship code for cloud and on-premise projects. We automate the continuous integration and continuous delivery (CI/CD) process to help teams build faster, ship more frequently, and improve quality, efficiency, and governance. We help companies in four key areas: Number one, we accelerate innovation through DevOps modernization. We provide an approach for software delivery that automates processes, reduces manual interventions, consolidates tools, and accelerates time-to-market for new products, features, and fixes. Number two, we improve developer experience. We give you the ability to attract, retain, and onboard high-caliber engineering talent while fostering a culture of continuous innovation and improvement. Number three, we secure software delivery. We give you the ability to integrate security into every phase of the SDLC. And last but not least is, we optimize cloud costs. We give you the ability to eliminate waste and to ensure that appropriate cloud resources are allocated at the right place at the right time.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 277

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Continuous Deployment:** 10.0/10 (Category avg: 9.1/10)
- **Configuration Management:** 8.3/10 (Category avg: 8.7/10)
- **Access Control:** 10.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Harness](https://www.g2.com/sellers/harness-25016f40-e80f-4417-bea8-39412055d17a)
- **Company Website:** https://harness.io/
- **Year Founded:** 2018
- **HQ Location:** San Francisco
- **Twitter:** @HarnessWealth (1,403 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/harnessinc/ (1,611 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, DevOps Engineer
  - **Top Industries:** Computer Software, Financial Services
  - **Company Size:** 41% Enterprise, 39% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (113 reviews)
- Features (72 reviews)
- Feature Flags (49 reviews)
- Easy Setup (40 reviews)
- Easy Integrations (31 reviews)

**Cons:**

- Missing Features (23 reviews)
- Limitations (20 reviews)
- Limited Features (20 reviews)
- Learning Curve (17 reviews)
- Poor UI (16 reviews)

### 15. [Jenkins](https://www.g2.com/products/jenkins/reviews)
  The leading open source automation server, Jenkins provides hundreds of plugins to support building, deploying and automating any project.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 548

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.2/10)
- **Continuous Deployment:** 9.2/10 (Category avg: 9.1/10)
- **Configuration Management:** 8.8/10 (Category avg: 8.7/10)
- **Access Control:** 8.7/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [The Continuous Delivery Foundation (CDF)](https://www.g2.com/sellers/the-continuous-delivery-foundation-cdf)
- **Year Founded:** 2019
- **HQ Location:** San Francisco, CA
- **Twitter:** @CDeliveryFdn (7,819 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/19100461/ (24 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Senior Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 41% Enterprise, 37% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (27 reviews)
- Integrations (20 reviews)
- Plugins (18 reviews)
- Plugin Support (17 reviews)
- Automation (14 reviews)

**Cons:**

- Plugin Issues (16 reviews)
- Confusing Interface (12 reviews)
- Difficult Setup (9 reviews)
- Outdated Interface (9 reviews)
- Complexity (8 reviews)

### 16. [AutoRABIT](https://www.g2.com/products/autorabit/reviews)
  AutoRABIT is the only end-to-end DevSecOps platform built for Salesforce. Secure every stage of development with static code analysis, data protection, and CI/CD automation, delivering faster, safer, and higher-quality deployments. AutoRABIT ARM streamlines releases with precision and speed. Automate deployments, enforce security controls, and reduce production risks—all while accelerating development cycles. AutoRABIT CodeScan brings unmatched visibility into code health. Built to address Salesforce complexity, it enforces security and compliance standards from development to production, ensuring every release is audit-ready and secure. CodeScan is FedRAMP® Moderate-approved for government agencies. AutoRABIT Vault provides unlimited, automated backups with rapid recovery. Protect data integrity, meet compliance requirements, and minimize downtime with powerful comparison tools and sandbox seeding capabilities. AutoRABIT Guard delivers continuous security monitoring and policy enforcement. Detect vulnerabilities, automate compliance reporting, and lock down critical systems—so you stay ahead of risks without slowing down. Guard achieved a FedRAMP Moderate ATO.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 187

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Continuous Deployment:** 9.2/10 (Category avg: 9.1/10)
- **Configuration Management:** 8.7/10 (Category avg: 8.7/10)
- **Access Control:** 9.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [AutoRABIT](https://www.g2.com/sellers/autorabit)
- **Company Website:** https://www.autorabit.com/
- **Year Founded:** 2015
- **HQ Location:** San Francisco, US
- **Twitter:** @autorabit (1,240 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/6592119/ (268 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Salesforce Developer, Software Engineer
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 51% Enterprise, 30% Mid-Market


#### Pros & Cons

**Pros:**

- Deployment (9 reviews)
- Ease of Use (8 reviews)
- Automation (5 reviews)
- Deployment Ease (5 reviews)
- Reliability (5 reviews)

**Cons:**

- Learning Curve (4 reviews)
- Not User-Friendly (4 reviews)
- Complexity (3 reviews)
- Difficult Configuration (3 reviews)
- Difficult Setup (3 reviews)

### 17. [JFrog](https://www.g2.com/products/jfrog-2024-03-28/reviews)
  JFrog Ltd. (Nasdaq: FROG), the creators of the unified DevOps, DevSecOps, DevGovOps and MLOps platform, is on a mission to create a world of software delivered without friction from development to production. Driven by a “Liquid Software” vision, the JFrog Platform is a software supply chain system of record that is designed to power organizations as they build, manage, and distribute secure software with speed and scale. Holistic security features help identify, protect, and remediate against threats and vulnerabilities. The universal, hybrid, multi-cloud JFrog Platform is available as both SaaS services across major cloud service providers and self-hosted. Millions of users and approximately 6,600 organizations worldwide, including a majority of the Fortune 100, depend on JFrog solutions to securely embrace digital transformation in the AI era. Learn more at www.jfrog.com or follow us on X @JFrog.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 113

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.2/10)
- **Continuous Deployment:** 8.3/10 (Category avg: 9.1/10)
- **Configuration Management:** 7.2/10 (Category avg: 8.7/10)
- **Access Control:** 7.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [JFrog Ltd](https://www.g2.com/sellers/jfrog-ltd)
- **Company Website:** https://jfrog.com
- **Year Founded:** 2008
- **HQ Location:** Sunnyvale, CA
- **Twitter:** @jfrog (23,159 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/jfrog-ltd/ (2,292 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** DevOps Engineer, Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 51% Enterprise, 32% Mid-Market


#### Pros & Cons

**Pros:**

- Features (18 reviews)
- Repository Management (14 reviews)
- Deployment (13 reviews)
- Integrations (12 reviews)
- Easy Integrations (11 reviews)

**Cons:**

- Complexity (9 reviews)
- Expensive (8 reviews)
- Learning Curve (8 reviews)
- Difficult Learning (7 reviews)
- Learning Difficulty (7 reviews)

### 18. [CloudBees](https://www.g2.com/products/cloudbees/reviews)
  The Complete DevOps solution. CloudBees empowers your software delivery teams to transform your business. CloudBees solution brings together development, operations, IT, security, and business teams to: Create fast with scalable repeatable workflows. Continuously improve customer experiences by progressively delivering features with speed and control. Command everything with higher-order visibility, management, and intelligence across tools, teams, pipelines, and process... all at enterprise scale.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 591

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.2/10)
- **Continuous Deployment:** 8.9/10 (Category avg: 9.1/10)
- **Configuration Management:** 8.9/10 (Category avg: 8.7/10)
- **Access Control:** 8.8/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [CloudBees](https://www.g2.com/sellers/cloudbees)
- **Company Website:** https://www.cloudbees.com
- **Year Founded:** 2010
- **HQ Location:** San Jose, CA
- **Twitter:** @CloudBees (39,244 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1189836/ (506 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, DevOps Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 48% Enterprise, 41% Mid-Market


#### Pros & Cons

**Pros:**

- Features (5 reviews)
- Reliability (5 reviews)
- Customization (4 reviews)
- Ease of Use (4 reviews)
- Integrations (4 reviews)

**Cons:**

- Complex Interface (2 reviews)
- Complexity (2 reviews)
- Complex Setup (2 reviews)
- Complex User Interface (2 reviews)
- Configuration Issues (2 reviews)

### 19. [Xurrent IMR](https://www.g2.com/products/xurrent-imr/reviews)
  XurrentIMR (formerly Zenduty) is an end-to-end incident management platform for real-time alerts, task delegation, and SLA compliance. Seamlessly integrating with over 150+ popular monitoring and ticketing tools, it stands as a perfect platform for infrastructure and support teams to effectively handle on-call management and enhance their incident response lifecycle. Zenduty manages the entire incident response lifecycle including alert correlations, incident roles, task delegation, communication management, root cause analysis, response automation, and incident post-mortems. Integration features include: - Fully customizable notifications with on-call schedules - Custom escalation policies to ensure incidents are acknowledged and resolved within SLA limits - Incident roles and task templates/playbooks to ensure effective delegation, better preparedness and elimination of chaos - Personal and channel alerts for service-level incidents - Intelligent alert context to accelerate RCA - Custom alert routing rules - Response automation for building self-healing systems - Incident tags for classification of incidents - Advanced team, service and user-level analytics and reporting Tools we integrate with include Sentry, Datadog, Dynatrace, Grafana, Honeybadger, Loggly, NodePing, Pingdom, Prometheus, Rollbar, Runscope, SignalFX, StatusPage, Sumo Logic, Uptime, Zendesk, API, Splunk, Freshdesk, Raygun, Bitbucket, Jenkins, AWS CloudWatch, Github, Bugsnag, Kayako, CopperEgg, Email, StatusCake, Firebase Crashlytics, AppBeat, Healthchecks.io, OpsDash, Monitis, Checkly, Panopta, Site24x7, Hosted Graphite, LogDNA, Librato, Uptrends, Hosted Graphite, UptimeRobot, Papertrail, Fabric Crashlytics, Pingometer, Atatus, Scout, Graylog, Nagios, New Relic, Outgoing Webhook, CircleCI(beta), Logentries, Slack, Logzio, Humio, Lightstep, Sysdig, AppOptics, StatHat, ThousandEyes, Wormly, WaveFront, Zabbix, Icinga2, Jira, Jira Service Desk, ServiceNow, BMC Remedy and Splunk Legacy


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 158

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [Xurrent](https://www.g2.com/sellers/xurrent)
- **Company Website:** https://www.xurrent.com/
- **Year Founded:** 2010
- **HQ Location:** Santa Barbara, US
- **Twitter:** @4me (253 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/xurrent/ (165 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Senior Software Engineer
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 48% Mid-Market, 28% Small-Business


#### Pros & Cons

**Pros:**

- Alert Management (25 reviews)
- Ease of Use (19 reviews)
- Integrations (16 reviews)
- Customer Support (11 reviews)
- Intuitive (11 reviews)

**Cons:**

- Notification Issues (6 reviews)
- Missing Features (5 reviews)
- Feature Issues (4 reviews)
- Scheduling Issues (4 reviews)
- Integration Issues (3 reviews)

### 20. [PagerDuty](https://www.g2.com/products/pagerduty/reviews)
  PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 904

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [PagerDuty](https://www.g2.com/sellers/pagerduty)
- **Company Website:** https://www.pagerduty.com/
- **Year Founded:** 2009
- **HQ Location:** San Francisco, CA
- **Twitter:** @pagerduty (24,695 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/482819/ (1,288 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer, Senior Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 44% Mid-Market, 38% Enterprise


#### Pros & Cons

**Pros:**

- Alert Notifications (21 reviews)
- Alerting System (19 reviews)
- Alert Management (17 reviews)
- Ease of Use (15 reviews)
- Easy Integrations (15 reviews)

**Cons:**

- Alert Issues (12 reviews)
- Expensive (8 reviews)
- Complexity (7 reviews)
- Inefficient Alert System (7 reviews)
- Complex UI (6 reviews)

### 21. [incident.io](https://www.g2.com/products/incident-io/reviews)
  Incidents can be stressful, but they don’t have to be. incident.io helps tech-led businesses navigate incidents from declaration to post-mortem and well beyond. Built on the experience from thousands of incidents, from small bugs to SEV-1’s, incident.io eliminates anxiety, uncertainty, and chaos experienced by responders during an incident. With an elegantly-designed interface, streamlined and transparent communication channels via Slack, and powerful workflows that bring automation and flexibility to your response process, incident.io minimizes communication silos and helps eliminate manual processes. With incident.io, you can focus on improving your product’s reliability and reducing downtime. With over a dozen integrations with popular tools like PagerDuty, Jira, and Backstage, incident.io ensures seamless connectivity throughout the incident response process. Trusted by industry-leading companies, including Etsy, monday.com, and Skyscanner, incident.io empowers faster incident resolution and cultivates shared understanding of roles and responsibilities among your team members. End-to-end incident management from the first alert to the final follow-up, with On-call, incident response, and status pages in one powerful incident management platform. Leveraging powerful dashboards that provide deep insights, engineering teams can learn from past incidents and apply cumulative knowledge to build more resilient products. With an intuitive interface that can be used by everyone — from the SRE, to the CS rep, to the CEO — and a seamless user experience, incident.io meaningfully improves your incident management process so that you can spend less time responding to incidents and more time fostering customer trust.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 179

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [incident.io](https://www.g2.com/sellers/incident-io)
- **Company Website:** https://incident.io
- **Year Founded:** 2021
- **HQ Location:** New York, US
- **Twitter:** @incident_io (3,644 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/incident-io/ (180 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Senior Software Engineer, Site Reliability Engineer
  - **Top Industries:** Computer Software, Financial Services
  - **Company Size:** 67% Mid-Market, 20% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (29 reviews)
- Customer Support (27 reviews)
- Slack Integration (24 reviews)
- Integrations (20 reviews)
- Customer Satisfaction (18 reviews)

**Cons:**

- Missing Features (8 reviews)
- Limited Features (7 reviews)
- Feature Issues (4 reviews)
- Integration Issues (3 reviews)
- Confusion (2 reviews)

### 22. [Rootly](https://www.g2.com/products/rootly/reviews)
  Rootly is the AI-native on-call and incident management platform that helps you resolve incidents faster, improve system resilience, and streamline on-call operations. It’s your always-on production AI copilot that automates root cause analysis and identifies patterns that drive continuous improvement—trusted by thousands of companies like LinkedIn, NVIDIA, Replit, Elastic, Canva, Clay, DoorDash, SoFi, and Superhuman.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 68

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [Rootly](https://www.g2.com/sellers/rootly)
- **Company Website:** https://www.rootly.com
- **HQ Location:** San Francisco, US
- **Twitter:** @rootlyhq (1,994 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/rootlyhq/ (64 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 59% Mid-Market, 26% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (10 reviews)
- Automation (7 reviews)
- Slack Integration (7 reviews)
- Customer Support (6 reviews)
- Easy Setup (5 reviews)

**Cons:**

- Integration Issues (3 reviews)
- Missing Features (3 reviews)
- Feature Issues (2 reviews)
- Notification Issues (2 reviews)
- Overwhelming (2 reviews)

### 23. [Flosum](https://www.g2.com/products/flosum/reviews)
  Flosum is the enterprise platform for Salesforce DevOps, data protection, and governance. Built for organizations operating at scale, Flosum unifies change management, backup and recovery, archival, and compliance orchestration into a single secure framework. Flosum helps Salesforce leaders reduce operational and regulatory risk, strengthen oversight, and govern change with confidence—without slowing innovation. The result is faster, more secure releases, continuous compliance, and the assurance that Salesforce growth never outpaces control.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 184

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10)
- **Continuous Deployment:** 9.2/10 (Category avg: 9.1/10)
- **Configuration Management:** 9.2/10 (Category avg: 8.7/10)
- **Access Control:** 9.4/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Flosum](https://www.g2.com/sellers/flosum)
- **Company Website:** https://www.flosum.com
- **Year Founded:** 2013
- **HQ Location:** Silicon Valley, CA
- **Twitter:** @FlosumALM (597 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/4825175/ (96 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Salesforce Developer, Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 50% Small-Business, 27% Mid-Market


#### Pros & Cons

**Pros:**

- Deployment (4 reviews)
- Ease of Use (4 reviews)
- Automation (3 reviews)
- Customer Support (3 reviews)
- Deployment Ease (3 reviews)

**Cons:**

- Difficult Setup (2 reviews)
- Learning Curve (2 reviews)
- Limited Compatibility (2 reviews)
- Not User-Friendly (2 reviews)
- Poor Customer Support (2 reviews)

### 24. [Lightrun](https://www.g2.com/products/lightrun-lightrun/reviews)
  Named 2021 Gartner Cool Vendor, Lightrun builds an IDE-native observability & debugging platform that enables developers to securely add logs, metrics and traces to production and staging environments in real time, on demand. No hotfixes, redeployments or restarts required. Developers use Lightrun for multiple code-level observability needs, including: \* Code-level alerts (Java, Node.js, Python, .NET) \* Feature verification \* Testing / debugging in production \* Troubleshooting cloud native apps, Serverless, and more \* Log optimization capabilities through a Log Optimizer(TM) By eliminating the need to reproduce bugs locally or issue a new software version for adding new logs or metrics to troubleshoot production issues, Lightrun's customers consistently reduce their MTTR by up to 50-60% and significantly improve development productivity. Issues that used to take 1-2 weeks to mitigate now take our customers on average less than an hour to solve. Lightrun empowers our customers' developers by eliminating the need for costly developer lifecycle operations like reproducing locally, or issuing a new software version just for adding new logs or metrics. Our customers, running petabyte-scale workloads with QPS in the high 100Ks across thousands of production servers, include companies that reach 44.5% of the internet's population and major, publicly-traded cybersecurity companies.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 67

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [Lightrun](https://www.g2.com/sellers/lightrun)
- **Year Founded:** 2019
- **HQ Location:** Tel Aviv, IL
- **Twitter:** @Lightruntech (283 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/lightruntech/ (101 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 43% Mid-Market, 28% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (7 reviews)
- Debugging (6 reviews)
- Bug Detection (4 reviews)
- Customer Support (4 reviews)
- Easy Setup (4 reviews)

**Cons:**

- Bug Management (2 reviews)
- Error Handling (2 reviews)
- Feature Limitations (2 reviews)
- Limited Compatibility (2 reviews)
- Limited Features (2 reviews)

### 25. [FireHydrant](https://www.g2.com/products/firehydrant-firehydrant/reviews)
  Sound the alarm, assemble the team, and work the problem — all without a single swivel of the chair. FireHydrant is the only all-in-one incident management platform that helps teams manage incidents from the moment something seems off until you’ve learned from the retro. Companies like DocuSign, LaunchDarkly, 1Password, Duo, Snyk, and many more use FireHydrant to reduce manual work, get everyone on the same page, and improve time to resolution. Here’s how FireHydrant works across the entire incident lifecycle: Team-based alerting and on-call scheduling You built it, you own it, and now you can design the schedules, rules, and escalation policies you need for it. Get ultimate control over on-call management. Automated, unified incident response Confidently move from declared to resolved in a shared workspace that brings your team and tools together in Slack or Teams without all the context switching. Actionable learnings and analytics Automatic data capture, guided retrospectives, and built-in metrics on everything from alert-to-noise to MTTX cement insight-driven improvement in your culture. AI-enhanced response and insights Like having an expert on-call engineer by your side, our AI transcribes video meetings, creates incident summaries and Status Page updates, and provides instant context on existing issues. AI-enhanced Retrospectives analyze your incident data to provide root cause analysis, key findings, and contributing factors. Checking the boxes? We’ve got you covered: ✅ API-first, over 350 API endpoints, SDKs ✅ 35+ integrations with tools like PagerDuty, Slack, DataDog and more ✅ Terraform provider ✅ Run incidents from Slack, Teams, or the web UI ✅ SOC II compliant ✅ AI-enhanced


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 141

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)


**Seller Details:**

- **Seller:** [FireHydrant](https://www.g2.com/sellers/firehydrant)
- **Company Website:** https://firehydrant.com
- **Year Founded:** 2018
- **HQ Location:** New York, New York
- **Twitter:** @FireHydrant (1,268 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/firehydrant/ (30 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer
  - **Top Industries:** Financial Services, Computer Software
  - **Company Size:** 49% Mid-Market, 45% Enterprise


#### Pros & Cons

**Pros:**

- Automation (5 reviews)
- Integrations (5 reviews)
- Alert Management (4 reviews)
- Customer Support (3 reviews)
- Ease of Use (3 reviews)

**Cons:**

- Limited Customization (2 reviews)
- Complex Setup (1 reviews)
- Feature Issues (1 reviews)
- Integration Issues (1 reviews)
- Login Issues (1 reviews)


  
## Parent Category

[DevOps Software](https://www.g2.com/categories/devops)



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