Conversational Intelligence Software Resources

Glossary Terms and Discussions to expand your knowledge on Conversational Intelligence Software

Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find feature definitions and discussions from users like you.

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Conversational Intelligence Software Glossary Terms

Conversational AI

Conversational AI is a branch of artificial intelligence using machine learning and natural language processing to engage with users in human language.

by Harshita Tewari

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Conversational Intelligence Software Discussions

Which Conversation Intelligence App Is the Best?

I want to start a discussion about the top-rated conversation intelligence tools on the market today. These platforms promise better call insights, coaching opportunities, and data-driven sales enablement, but what actually works in real sales environments?

Here are a few leading tools based on G2 reviews:

Gong: Popular for deal tracking and AI-powered insights. How useful is it for team-wide coaching at scale?
Salesforce Sales Cloud: Includes native conversation intelligence features. Does it match standalone tools when it comes to call analysis depth?
Fathom: Lightweight, call-focused tool that integrates with Zoom. Is it powerful enough for larger sales teams?
HubSpot Sales Hub: Blends CRM with conversation tracking. How well does it support insight generation compared to specialized tools?
Fireflies.ai: Automates transcription and note-taking. Does it help beyond basic meeting summaries?

Looking to hear what teams are using day to day, and what actually moves the needle on performance and pipeline.

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Curious if anyone’s replaced Gong with Fireflies or vice versa. What’s the biggest difference you noticed?

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Answered: Jaya Bordoloi on June 6, 2025

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Top Conversation Intelligence Platforms for Business

I’m currently looking into conversation intelligence tools to help our team capture, analyze, and learn from customer interactions, primarily across sales and support calls. We're aiming to improve coaching, pipeline visibility, and win rates, so I’d love some input from folks who’ve tried these kinds of platforms firsthand.

Here are a few options that consistently show up on G2:

Gong: Known as one of the leaders in the space. It promises deep insights and deal tracking, but does it justify the investment for mid-sized teams?
Salesforce Sales Cloud: Not just CRM, there’s a conversation intelligence component here too. Curious how it performs compared to more specialized tools.
Fathom: Free Zoom call summaries sound great. Is it reliable and detailed enough to support real coaching and decision-making?
HubSpot Sales Hub: HubSpot users, how’s the built-in call tracking and AI performance when it comes to coaching reps?
Fireflies.ai: Love the idea of AI note-taking and summaries. How accurate is it, and how well does it fit into existing workflows?

Would appreciate any honest feedback or comparisons, especially if you’ve tried more than one of these. Which tool actually helped your team improve the way you sell or support?

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One thing I’m curious about: how often do reps actually listen back to their calls? Would love to know if any of these tools made post-call learning a real habit, not just a checkbox.

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Answered: Jaya Bordoloi on June 4, 2025

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