Total Products under this Category: 639
Last updated: November 01, 2026
Why You Can Trust G2's Software Rankings:
G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.
Highlighted products: Salesforce Service Cloud, Aircall, CloudTalk, Genesys Cloud CX, Talkdesk, Nextiva, Five9 Intelligent Cloud Contact Center Platform, and RingCX.
Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=talkdesk&focus%5B%5D=nextiva&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=ringcx)
MotionCX is an omni-channel CCaaS platform that empowers agents to deliver better, more personalized customer experiences right out of the box. Agents see a consolidated customer profile in a single view and leverage AI guided workflows to meet their needs.
Moveo.AI is a Conversational AI platform that empowers enterprises to handle the toughest conversations with goal-oriented AI agents, enhancing efficiency, customer experience, and financial performance. Trusted by global brands across banking, financial services, insurance, debt collection, healthcare, and education, Moveo.AI operates internationally with teams in Athens, New York, and São Paulo. Whether it’s streamlining debt and billing collections, supporting and scaling customer service teams, or increasing product adoption at scale, Moveo.AI powers the toughest conversations driven by financial outcomes.
Average Rating: 4.0/5.0
Total Reviews: 3
"Integration of virtual support agent"
Rating: 4.0/5.0 stars
— Jesus Alberto M.
"An effective Ai agent built for finance & higher stakes conversations"
Rating: 4.0/5.0 stars
— Verified User in Oil & Energy
My Call Pilot is an AI platform for managing voice-based customer interactions through intelligent agents for inbound and outbound calls. Customizable agents use prompts, voice characteristics, and knowledge bases to deliver natural, real-time conversations, replacing traditional IVR systems with dynamic dialogue that adapts to caller intent using FAQs, PDFs, and website content. Outbound campaigns include contact uploads, AI dialing, and call tracking, while inbound operations feature intelligent routing and nested IVR menus. Live Call Transfer ensures seamless handoffs to human agents. Supporting over twenty languages, the platform integrates with websites via click-to-talk widgets. Additional features include SMS campaigns, calendar booking, and email integration. A unified analytics dashboard provides call transcripts, summaries, and performance metrics in one interface.
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Nectar Desk is a comprehensive call center software offering seamless integration, real-time analytics, and multi-channel support. It enhances customer interactions, boosts agent productivity, and provides insightful reporting, making it an essential tool for efficient and effective customer service management.
Average Rating: 3.6/5.0
Total Reviews: 6
AI-generated summary from verified user reviews
"Great solution for sales and omnichannel marketing"
Rating: 5.0/5.0 stars
— Dana P.
"We run a clothing store and use Nectar Desk for our call center, and it works great!"
Rating: 5.0/5.0 stars
— Antoha B.
NEONNOW is a cutting-edge cloud-based contact center platform designed to revolutionize your customer engagement, business efficiencies. Utilizing the power and scalability of AWS Amazon Connect, NEONNOW delivers enterprise grade features out of the box in a no-code, cost effective platform. Featuring advanced AI-powered technologies such as intent driven IVR (Interactive Voice Response), intelligent call routing, and seamless integrations to all cloud based CRMs, NEONNOW serves to become the single pane of glass for your agents to interact with you customers and you other business systems. Elevate customer experiences, empower agents, and streamline operations. NEONNOW enables personalized interactions, real-time analytics, and seamless scalability, making it the go-to solution for modern contact centers aiming to deliver exceptional service and drive business growth.
Liberty Converse is an omnichannel contact centre and customer engagement management solution that allows you to deliver outstanding customer experience (CX) across every customer engagement. Unleash your CX potential.
Newfies-Dialer is a multi-tenant call center solution with billing designed both for businesses who want to offer call center services to their customers and organisations that want to call their contacts or use Newfies-Dialer for lead generation, market research, voting or predictive dialling. We can support from 10 agents to many hundreds of agents, make millions of calls per day, as well as receive inbound calls and direct contacts to an IVR or a live agent. Our customers are free to choose their own VoIP telecoms carriers worldwide to get the best possible value for money. Star2Billing S.L. (est. 2009) is the sole developer of the call center software Newfies-Dialer (https://www.newfies-dialer.org/) and DialerAI (https://dialer.ai/)
Average Rating: 5.0/5.0
Total Reviews: 1
"Newfies-Dialers: The all-in-One Dialer and SMS Messaging platform"
Rating: 5.0/5.0 stars
— Anil k.
Nexen is a unified communications platform (omnichannel inbox) for small and medium-sized businesses. It brings WhatsApp Business, email, Instagram, Facebook Messenger, Telegram, web chat and VoIP telephony into a single shared inbox, so teams can manage all customer conversations from one place. The platform includes unlimited agents on every plan, conversation assignment and tracking, and an AI layer that drafts replies, triages and summarizes conversations and, on higher plans, resolves conversations automatically through a bot. Business telephony is provided through new Spanish geographic numbers, with minutes included in the plan. Pricing is based on monthly conversation volume rather than per agent. Nexen is operated by Blue Community SL (Spain) and is available in Spanish, English and Catalan.
Nexios is an AI-powered omnichannel contact center platform for businesses that want faster, more consistent customer service. Teams manage voice, video, email, SMS, live chat, WhatsApp, Viber, and Facebook Messenger from one unified dashboard, with intelligent call routing, ticketing, campaigns, real-time analytics, and AI assistants built in. The platform is cloud-based, hardware-free, and fully managed, so no in-house IT staff is needed. It serves companies in retail, telecoms, healthcare, finance, transportation and the public sector.
NextGenSwitch is an AI-powered, multi-tenant contact center and cloud PBX platform built for businesses, BPOs, MSPs, telecom providers, VoIP resellers, and service providers. It combines AI voice agents, human agents, inbound and outbound calling, IVR, queues, call campaigns, SIP/VoIP infrastructure, and programmable voice APIs in one platform. NextGenSwitch supports real-time AI voice conversations with human-agent handoff, helping businesses automate customer support, lead qualification, appointment scheduling, order confirmation, surveys, reminders, and outbound campaigns. The platform is designed for both direct business use and white-label service delivery. Service providers can manage multiple customers from a single environment and offer AI-powered communication services under their own brand. Key capabilities include: AI voice agents Human-agent handoff Multi-tenant contact center White-label deployment Cloud PBX SIP trunk and BYOC support IVR and call routing Inbound and outbound campaigns Voice broadcasting WebRTC softphone Call recording and monitoring Agent activity and performance tracking Programmable voice APIs Real-time WebSocket audio streaming CRM and third-party integrations Self-hosted and managed deployment options NextGenSwitch gives organizations greater control over their telephony, AI providers, infrastructure, and customer experience while bringing AI and human communication together in one system.
Enterprise-level all-in-one call center solution (IP PBX, recording, Omni-channel, predictive dialing, reporting) for small and medium
