Best Contact Center Software - Page 28

HostMy

HostMy offers hosted voice, text, fax, contact center and video solutions for organizations of all sizes. All of our products are supported by expert engineers and U.S.-based customer service. HostMyCalls allows for your voice calls to be supported by traditional desk phones as well as our unified communications software. You can use both interchangeably, using your extension on your mobile device through the soft phone. Chat, conferencing, contact management, call forwarding, voicemail, and many other features are supported. Our self-service portals and skilled support make sure your needs are flexibly met. HostMyText unlocks the power of SMS for your business. You can give your team the power to text without using their personal device. Through our web portal you can manage your conversations, set auto replies, schedule bulk messages, setup keyword opt-in, and much more. HostMyFax modernizes your fax management workflow, making digital management easy. HostMyContact Center gives your call center the professional tools and support it needs, with both agent and supervisor editions of the software. HostMyVideo gives your organization a secure video conferencing solution, supporting desktop and mobile devices.

Average Rating: 3.5/5.0

Total Reviews: 1

HubSpot CTI Connector for Amazon Connect

Octave HubSpot CTI Connector is developed for Amazon Connect customers looking for seamless integration between Hubspot and Amazon Connect. Amazon Contact Control Panel (CCP) runs inside HubSpot desktop and allows agents to use call control in using an embedded softphone. What Octave HubSpot CTI Connector got out-of-box? Single / Multi & No Match Click to Dial Call Control Management Screen Popup ( Deal, Tickets, Contacts, Company) Inbound and Outbound call services Whatsapp & sms support Phone Call Activity Call Transcription & Amazon Contact Lens Integration Flexible pricing with 24/7 Octave Standard Support included. Support SSO with Google Workspace

Hydra

Hydra

iCallify

iCallify provides intelligent call center software that enhances customer experience with AI-powered features. Our platform offers inbound, outbound, and blended call center capabilities with advanced features like auto dialer, predictive dialer, power dialer, preview dialer, IVR, voice broadcasting, WhatsApp, click-to-call, real-time monitoring dashboards, and a Movable Dialer for greater agent flexibility. Designed for scalability and efficiency, iCallify empowers businesses to optimize communication strategies and boost productivity. With seamless Theme Customization, businesses can create a personalized and brand-aligned interface, while built-in TCPA Compliance ensures secure and compliant customer communication. Focusing on delivering exceptional customer experiences, we offer tailored solutions to meet the unique needs of diverse industries, ensuring seamless integration and robust performance. iCallify is your trusted partner in transforming telephony into a powerful business asset. Key Features: AI-Powered Omnichannel Contact Center Optimized for Low Bandwidth Environments Low Server Configuration Requirements Advanced Dialer Suite with Multi-Mode Campaign Control Multi-Tenant Architecture for BPO & Enterprise Use WhatsApp Business Calling Integration Dedicated WhatsApp Call Center Software with Reporting Built-in Billing System Real-Time Supervisor Control Tools Scalable Deployment (Cloud & On-Premise) Movable Dialer for flexible agent workflows Theme Customization for personalized UI/UX TCPA Compliance for secure and lawful outreach

ICR Evolution

ilogixx

Imagicle Call Recording

Impact Telecom

ImpacTech is where innovation meets business and great things happen because great people come together.

Average Rating: 5.0/5.0

Total Reviews: 1

Infercall

You're on a job. Your phone rings. You let it go - you're elbow deep in pipework. That was a $500 job. The caller moved on to the next plumber. This happens every week to almost every tradie, hairdresser, and small business owner who works with their hands. And the standard fix - a voicemail box or a part-time receptionist - either loses the call entirely or leaves you following up on messages that never convert. Infercall is an AI phone agent that answers every call, in your business name, with a natural voice - and handles the entire conversation: tells callers your rates, answers common questions, books appointments into your calendar, and qualifies leads before they hang up. It works 24/7, including after hours and weekends. You come back to a full transcript and a confirmed booking, not a voicemail to chase. What makes it different Most AI phone tools on the market work in stages: they transcribe what the caller says (speech-to-text), send that text to an AI model, generate a response, then synthesise it back to speech. There's a beat of silence on every turn - callers can feel it, and it makes the experience feel robotic. Infercall is a real-time voice AI. Audio goes in, the AI processes it, and responds in the same moment a person would - with natural pauses, the right intonation, and no awkward gaps. Callers don't know they're talking to software. This isn't a feature claim - it's an architectural difference that callers notice on the first call. Beyond the voice, Infercall handles the full job: it knows your pricing, your availability, and your booking logic. It won't quote the wrong rate or double-book a slot. Every conversation is stored as a searchable transcript in your dashboard. Features • Real-time voice AI (not STT-then-TTS) • Appointment booking into your calendar - confirmed to the caller before the call ends • Custom knowledge: your rates, service areas, FAQs, and availability • Lead qualification: filters time-wasters, routes high-value callers directly to you • Full call transcripts, stored and searchable in your dashboard • 30 voice options - pick a tone that fits your brand • 22 languages supported - English (AU, US, UK), Spanish, French, German, Japanese, and more • Dashboard: see every call, outcome, and lead in one place • No hardware. No app downloads. Forward your existing number and it's live. • Setup in 60 seconds Pricing • Starter: $5/month - 50 minutes • Standard: $49/month - 500 minutes (most popular for SMBs) • Business: $149/month - 1,750 minutes No per-call fees. No overage surprises. No setup cost. No contract — cancel anytime.

InfiniTalk

InfoCision

InfoFlo Impact

InfoFlo Impact delivers a secure, scalable, and fully HIPAA-compliant case management solution designed to help organizations operate more efficiently. Gain a comprehensive 360° view of every client and case through a unified, intuitive dashboard. Seamlessly manage all your client goals, referrals, documentation, events, classes, and activities within a single platform—eliminating the need for multiple tools. Generate custom, data-driven reports to strengthen your grant proposals and demonstrate measurable outcomes and easily export these reports to Excel or CSV. With InfoFlo Impact, your organization benefits from a fully customized, cost-effective system built to align with your unique workflows and compliance requirements—empowering your team to focus on impact, not administration.

Average Rating: 4.5/5.0

Total Reviews: 100

INSIDE by Powerfront

INSIDE™ by Powerfront is a cutting-edge Agentic AI customer service platform designed to replicate the personalized experience of in-store service in a digital environment. This innovative solution leverages real-time data to successfully address over 90% of customer inquiries autonomously, ensuring that users receive immediate and precise assistance at any time of day. The platform is engineered to facilitate seamless transitions to human agents when necessary, maintaining a high standard of customer service throughout the interaction. Targeted primarily at businesses seeking to enhance their customer engagement strategies, INSIDE™ is particularly beneficial for e-commerce platforms, retail brands, and service-oriented companies. By acting as a virtual Personal Shopper, INSIDE™ assists customers in locating products, tracking orders, and navigating complex tasks with ease. This capability not only streamlines the shopping experience but also fosters customer loyalty through efficient service. One of the standout features of INSIDE™ is its omnichannel structure, which integrates various communication channels such as social media, messaging apps, email, voice, and ticketing systems. This comprehensive connectivity ensures that customers receive a consistent and cohesive experience, regardless of the platform they choose to engage with. The use of a humanized avatar, powered by journey-based and real-time data, enhances proactive engagement, allowing businesses to personalize interactions and anticipate customer needs effectively. Additionally, INSIDE™ supports human agents through its Internal Agentic AI, which provides instant access to knowledge and guidance. This feature empowers agents to resolve inquiries more efficiently and effectively, thereby improving overall service quality. By combining advanced AI technology with a focus on personalized customer experiences, INSIDE™ stands out in the customer service software category, offering businesses a robust tool to enhance their customer engagement and satisfaction levels.

Average Rating: 5.0/5.0

Total Reviews: 1

Intellicon

Intellicon is an intelligent contact center solution especially designed for today's smart businesses.