# HostMy Reviews **Vendor:** HostMy **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 3.5/5.0 **Total Reviews:** 6 ## About HostMy HostMy offers hosted voice, text, fax, contact center and video solutions for organizations of all sizes. All of our products are supported by expert engineers and U.S.-based customer service. HostMyCalls allows for your voice calls to be supported by traditional desk phones as well as our unified communications software. You can use both interchangeably, using your extension on your mobile device through the soft phone. Chat, conferencing, contact management, call forwarding, voicemail, and many other features are supported. Our self-service portals and skilled support make sure your needs are flexibly met. HostMyText unlocks the power of SMS for your business. You can give your team the power to text without using their personal device. Through our web portal you can manage your conversations, set auto replies, schedule bulk messages, setup keyword opt-in, and much more. HostMyFax modernizes your fax management workflow, making digital management easy. HostMyContact Center gives your call center the professional tools and support it needs, with both agent and supervisor editions of the software. HostMyVideo gives your organization a secure video conferencing solution, supporting desktop and mobile devices. ## HostMy Pros & Cons **What users like:** - Users appreciate the **helpful customer service** of HostMy, benefiting from quick responses and effective problem resolution. (1 reviews) - Users value the **responsive and effective customer support** of HostMy, ensuring quick resolution of issues. (1 reviews) - Users appreciate the **efficiency** of HostMy, enjoying reliable uptime and swift, helpful support for peace of mind. (1 reviews) - Users value the **reliable performance** of HostMy, ensuring peace of mind with prompt and effective support when needed. (1 reviews) - Users value the **helpful support** from HostMy, appreciating the fast responses and effective problem-solving. (1 reviews) - Reliability (1 reviews) **What users dislike:** - Users find the **complex processes** frustrating, as some settings require extra steps and the dashboard is outdated. (1 reviews) - Users find the **dashboard outdated and hard to navigate** , complicating access to advanced settings when time is tight. (1 reviews) - Users find the **lack of clarity** in HostMy's dashboard makes navigation and access to settings frustrating at times. (1 reviews) - Users find the **navigation issues** of HostMy frustrating, due to an outdated dashboard and hidden advanced settings. (1 reviews) - Users find the **outdated design** of HostMy's dashboard makes navigation cumbersome and doesn't enhance user experience. (1 reviews) - Outdated Information (1 reviews) - Settings Issues (1 reviews) - User Interface (1 reviews) - UX Improvement (1 reviews) ## HostMy Reviews ### 1. Reliable Hosting with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Christos V. | IT Systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about HostMy?** What I like best about HostMy is how reliable it is. My websites stay up and running without issues, and that gives me peace of mind. The support team is also really helpful they respond fast and actually fix problems when you need them. **What do you dislike about HostMy?** Sometimes the dashboard feels a bit outdated and not super easy to navigate. It works but it could look better and be a bit more user friendly. Also some advanced settings take a few extra steps to find which can be a bit annoying when you're in a hurry. **What problems is HostMy solving and how is that benefiting you?** HostMy solves the problem of website downtime and slow performance. With their reliable hosting my sites run smoothly without interruptions. This saves me time and stress, letting me focus on my work instead of constantly checking if everything is up and running. ### 2. No customer should ever be treated like a number **Rating:** 5.0/5.0 stars **Reviewed by:** Kaiser D. | Mathematics Tutor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2025 **What do you like best about HostMy?** Very helpful and good customer support. **What do you dislike about HostMy?** That will no wait you , the service is so fast **What problems is HostMy solving and how is that benefiting you?** They helped me elobrate my business by marketing my product ### 3. Good For Business Video Call Meetings **Rating:** 3.5/5.0 stars **Reviewed by:** Ravinder S. | Marketing Manager, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about HostMy?** I recently used this for the business video meeting, its a reliable and easy to use for all the employees. **What do you dislike about HostMy?** Sometime, server error, but run smooths. Video quality is good but improvement is the key of success. **What problems is HostMy solving and how is that benefiting you?** I am love with the customer supports, its helps me to manage the meeting things in a minutes. Helpful in instant meetings. ### 4. Happy customers so far **Rating:** 5.0/5.0 stars **Reviewed by:** Jaime M. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about HostMy?** Getting great reviews from customers since the inception of Hostmy to handle the call center services **What do you dislike about HostMy?** Nothing at this moment all the settings offered working as promised for the improvement of the client relations **What problems is HostMy solving and how is that benefiting you?** All the feedback from customers is listened first hand ### 5. Meeting with Coaches **Rating:** 5.0/5.0 stars **Reviewed by:** Sonya F. | Curriculum Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about HostMy?** Easy to use and provided coaches to respond to my questions. **What do you dislike about HostMy?** Did not dislike. Still becoming familiar with the program. **What problems is HostMy solving and how is that benefiting you?** No problems at this time. ### 6. HostMy experience **Rating:** 3.5/5.0 stars **Reviewed by:** Justin B. | Senior customer service specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2025 **What do you like best about HostMy?** It was my first time to use it’s helpful **What do you dislike about HostMy?** My opinion the UI must be simplified only **What problems is HostMy solving and how is that benefiting you?** It helps us to serve our customer better - [View HostMy pricing details and edition comparison](https://www.g2.com/products/hostmy/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-18+08%3A44%3A37+-0500&secure%5Bsession_id%5D=ee526663-5e14-4692-bee7-5ec8049d8f6f&secure%5Btoken%5D=795aa1fb50e0749080fce37c3bb49264ce01c629663503cf791b1ecc6832d970&format=llm_user) ## HostMy Features **Documents** - Editing - Document Signature - Storage **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Generative AI** - AI Text-to-Speech **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Software Type** - Mobile - Browser Application - Desktop Application **Access** - Software Pairing - Browser Extension - Individual Download **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top HostMy Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,352 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,325 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (429 reviews)