Best Contact Center Software - Page 27

Mobile2CRM

Mobile Connect for Amazon Connect

Mobile Connect is a mobile app that allows you to handle Amazon Connect calls and other types of interactions from your mobile device. Easily expand Amazon Connect beyond your contact center. Available for Android and iOS.

mobiVoice

MotionCX

MotionCX is an omni-channel CCaaS platform that empowers agents to deliver better, more personalized customer experiences right out of the box. Agents see a consolidated customer profile in a single view and leverage AI guided workflows to meet their needs.

My Call Pilot

My Call Pilot is an AI platform for managing voice-based customer interactions through intelligent agents for inbound and outbound calls. Customizable agents use prompts, voice characteristics, and knowledge bases to deliver natural, real-time conversations, replacing traditional IVR systems with dynamic dialogue that adapts to caller intent using FAQs, PDFs, and website content. Outbound campaigns include contact uploads, AI dialing, and call tracking, while inbound operations feature intelligent routing and nested IVR menus. Live Call Transfer ensures seamless handoffs to human agents. Supporting over twenty languages, the platform integrates with websites via click-to-talk widgets. Additional features include SMS campaigns, calendar booking, and email integration. A unified analytics dashboard provides call transcripts, summaries, and performance metrics in one interface.

NEONNOW

NEONNOW is a cutting-edge cloud-based contact center platform designed to revolutionize your customer engagement, business efficiencies. Utilizing the power and scalability of AWS Amazon Connect, NEONNOW delivers enterprise grade features out of the box in a no-code, cost effective platform. Featuring advanced AI-powered technologies such as intent driven IVR (Interactive Voice Response), intelligent call routing, and seamless integrations to all cloud based CRMs, NEONNOW serves to become the single pane of glass for your agents to interact with you customers and you other business systems. Elevate customer experiences, empower agents, and streamline operations. NEONNOW enables personalized interactions, real-time analytics, and seamless scalability, making it the go-to solution for modern contact centers aiming to deliver exceptional service and drive business growth.

Netcall Liberty Converse

Liberty Converse is an omnichannel contact centre and customer engagement management solution that allows you to deliver outstanding customer experience (CX) across every customer engagement. Unleash your CX potential.

NEWS

Nexen: Comunicaciones unificadas

Nexen is a unified communications platform (omnichannel inbox) for small and medium-sized businesses. It brings WhatsApp Business, email, Instagram, Facebook Messenger, Telegram, web chat and VoIP telephony into a single shared inbox, so teams can manage all customer conversations from one place. The platform includes unlimited agents on every plan, conversation assignment and tracking, and an AI layer that drafts replies, triages and summarizes conversations and, on higher plans, resolves conversations automatically through a bot. Business telephony is provided through new Spanish geographic numbers, with minutes included in the plan. Pricing is based on monthly conversation volume rather than per agent. Nexen is operated by Blue Community SL (Spain) and is available in Spanish, English and Catalan.

Nexios

Nexios is an AI-powered omnichannel contact center platform for businesses that want faster, more consistent customer service. Teams manage voice, video, email, SMS, live chat, WhatsApp, Viber, and Facebook Messenger from one unified dashboard, with intelligent call routing, ticketing, campaigns, real-time analytics, and AI assistants built in. Nexios is cloud-based, hardware-free, and fully managed, so no in-house IT staff is needed. It serves companies in retail, telecoms, healthcare, finance, transportation and the public sector.

Nexivo

NexTelcoAI

Nextgenswitch

NextGenSwitch is an AI-powered, multi-tenant contact center and cloud PBX platform built for businesses, BPOs, MSPs, telecom providers, VoIP resellers, and service providers. It combines AI voice agents, human agents, inbound and outbound calling, IVR, queues, call campaigns, SIP/VoIP infrastructure, and programmable voice APIs in one platform. NextGenSwitch supports real-time AI voice conversations with human-agent handoff, helping businesses automate customer support, lead qualification, appointment scheduling, order confirmation, surveys, reminders, and outbound campaigns. The platform is designed for both direct business use and white-label service delivery. Service providers can manage multiple customers from a single environment and offer AI-powered communication services under their own brand. Key capabilities include: AI voice agents Human-agent handoff Multi-tenant contact center White-label deployment Cloud PBX SIP trunk and BYOC support IVR and call routing Inbound and outbound campaigns Voice broadcasting WebRTC softphone Call recording and monitoring Agent activity and performance tracking Programmable voice APIs Real-time WebSocket audio streaming CRM and third-party integrations Self-hosted and managed deployment options NextGenSwitch gives organizations greater control over their telephony, AI providers, infrastructure, and customer experience while bringing AI and human communication together in one system.

Nextiva Contact Center

NFON Contact Center

NFON Contact Center is a cloud-based, AI-powered customer interaction platform that integrates multiple communication channels—such as voice, email, chat, social media, SMS, and WhatsApp—into a single intuitive interface. It empowers businesses to unify customer touchpoints, streamline operations, and deliver efficient, personalised service without relying on traditional on-premises infrastructure. Benefits & Features - True omnichannel experience: All customer communications are managed centrally, enabling seamless transitions across channels like web chat, email, social media, SMS, and voice—all within one platform. - AI-driven efficiency: Built-in AI capabilities—such as chatbots, voicebots, intelligent email routing, GPT-generated responses, and automation tools—help reduce response times, minimise manual workload, and improve agent productivity. - Comprehensive customer history & CRM integration: Agents access the full communication history and customer profile in one place. Uninterrupted service is enabled with deep integrations into CRM, ticketing systems, and workforce tools. - Live tracking & reporting: Supervisors gain real-time visibility through customisable dashboards and wallboards, plus robust reporting features for informed resource planning and performance optimisation. - Scalable, flexible pricing: Modular subscription plans adjust monthly according to needs, ranging from voice-only bundles to full omnichannel packages. This flexibility supports both growth and cost efficiency. - Secure and compliant infrastructure: Hosted in GDPR-compliant, geo-redundant data centers, the platform emphasises high availability, enterprise-level security, and data protection. GetApp Best Practices in the Industry - Flexibility for hybrid & remote workflows: By centralising all channels and enabling remote access through desktop and mobile apps, teams stay aligned and responsive, regardless of location. - Frictionless CRM & business tool integration: Integrations with top CRMs (e.g., Salesforce, HubSpot), workforce management tools, and payment systems (PCI-DSS compliant) enable agents to work effectively without jumping between systems. - Automation and AI to enhance agent capacity: Automated workflows and AI-powered responses help handle routine tasks efficiently, freeing agents to focus on higher-value customer engagements. - Real-time visibility and data-driven decisions: Custom dashboards and live tracking enable dynamic staffing, SLA adherence, quality monitoring, and strategic operational planning. - Subscription-based Scalability: Subscription tiers provide financial flexibility, adaptability, and predictability—key for businesses prioritising cost-efficient growth.