Best Contact Center Software - Page 15

Voca Conversational Interaction Center

Turn Microsoft Teams into an Omnichannel Contact Center with Ready-to-use Conversational AI Voca Conversational Interaction Center (CIC) is built on Azure, giving your contact center the same 99.999% uptime and reliability as Microsoft Teams. A perfect fit between native Teams contact center features & a premium contact center. Have a look: Omnichannel Microsoft Teams Contact Center Voice, email, & webchat interactions give your customers more options for engaging on their terms with your agents. Trust the reliability that comes with Voca CIC being a native Azure-based app using Teams calling infrastructure & client platform to deliver collaborative customer and agent connection. - One-screen Agent Experience - Agent & Supervisor Teams Apps - Intelligent Interaction Routing - Supervisor Live Monitoring - Real-time & Historical Analytics - CRM Integration Self-Service IVA & Conversational IVR Conversational AI & API requests enable you to automate any service scenario for your customers. Voca CIC’s Conversational IVR enables customers to speak freely and resolve issues with intelligent, personalized voice assistants that can automate any service scenario, freeing agents for higher-value tasks, while reducing wait times and misrouted calls. - Pre-trained Conversational AI (NLU, TTS, & STT) - API Extensions - No-code Call Flow Designer - Built-in Microsoft Cognitive Services - Real-time IVR Reports - CRM & Database Dips Conversational Auto-Attendant Natural Language Understanding guides your callers to reach any company contact or department. Enable advanced AI to confidently handle and route calls the first time. Voca CIC’s Auto-Attendant allows callers to voice their reason for calling, using intuitive voice recognition to swiftly direct them to the appropriate department or call queue. - Microsoft Teams Presence-based Routing - 14 Languages Options - Built-in Voicemail & Notifications - Company Address Book Sync - Call Hunting Across Devices - Custom Company Vocabulary

Average Rating: 4.5/5.0

Total Reviews: 1

Voice Clearity

Voice clearity is a leading Cloud Telephony Solution provider having headquarter in NCR, India. Organization caters to the requirements of the customers more effectively & efficiently as it provides Artificial Intelligence enabled Cloud Telephony systems -- It provides customized solutions such as On Premises and Cloud based Call Center , Click 2 Call, Bulk Messaging, and other IVR based Cloud Solutions. Being Customer Centric Organization, offers full support to customers & is 100% reliable.

Average Rating: 4.5/5.0

Total Reviews: 1

Yeastar Linkus UC Clients

Linkus UC Clients is a unified communications app that aims to help businesses stay connected anytime anywhere. Designed for the Yeastar P-Series Phone System, it transforms your desktop and mobile phone into a fully-featured office extension, provides a convenient call experience, and offers powerful collaboration features like presence, instant messaging, contacts management, CRM integration, etc. With Linkus UC Clients, work anywhere with integrated voice, messaging, conferencing, and more – from virtually any device. Available using Web browser, Microsoft Windows, macOS, iOS, and Android, Linkus makes real-time business communications and collaboration easy across multiple devices, for true one-number access.

Average Rating: 4.8/5.0

Total Reviews: 5

yoummday

yoummday's proprietary work@home operating system is a technology platform that combines workforce recruitment, training, scheduling, and management with a CX marketplace. As a result, companies get access to a comprehensive outsourcing software solution and a global workforce of freelance customer care and sales professionals for a fraction of the cost of a traditional BPO. Over 100 international companies (including Fortune 500 and DAX-listed) already use yoummday to care for their customers. They benefit from a modular software solution and the opportunity to instantly recruit a scalable CX workforce from over 25,000 vetted and verified multilingual freelancers. Yoummday's sustainable outsourcing solution is simply a better way to BPO. The yoummday technology platform is an all inclusive solution that facilitates:  - Global market place of over 25,000 vetted and verified freelance CX professionals - Freelancer recruitment - Training and coaching - Quality management - Workforce management - Contracts with freelancers Choose from two delivery models: - Self-Service: Recruit and manage your own CX team - Managed Service: Use yoummday's experienced operations personnel to recruit and manage your CX team Yoummday's USP's are: High-Quality Freelance CX Agents - Better compensation attracts high-quality agents - Fully identified, vetted, and verified - Search CX skills, experience, and language levels - Agents’ potential as effective brand advocates increases because they choose the brands they represent - Choosing their own working schedule makes agents happier - A pay-for-performance model motivates agents to work - Yoummday freelancers rated it 70 in NPS scoring - Low agent churn for consistent support Global Talent Pool - Select freelancers based on location and budget - Hire CX freelancers without labour market restrictions - Access 35+ languages at a native level - Source from multiple geographies for seamless business continuity - Freelancers are available 24/7 for ‘follow-the-sun’ operations - Onshore, nearshore, and off-shoring are all possible in just a few clicks Scalable - Yoummday freelancers are available to train and work immediately - Scale your workforce in a matter of hours - Zero recruitment lead time - Flexible attrition and retention - Simple cooperation with freelancers Affordable - Price-for-performance payment model - Self-service and managed service options - No overhead costs for additional headcount - Save on infrastructure expenditure - Eliminate all recruitment costs Positive Environmental & Social Impact - Lower carbon emissions from an at home workforce - Inclusive and supporting a diverse range of individuals with varying abilities - Fair compensation - Improved work-life balance, agents select their work schedule Security - AI enabled security and GDPR compliant yoummday... - integrates with all popular systems and architecures - is secured by three-factor biometric identification - is completely modular, and has no license fees - includes automation tools for improved efficiency The yoummday technology platform includes: Recruiting and training - Global Sourcing - Training via our edYoucation Platform, e-Classrooms & Self-Learning Telephony/vACD - IVRs, queues, etc. - In combination with customer ACD - Own dialer Security and Data protection - 4 factor authentication - Voice recognition & typing DNA - Tech checks, data security trainings, decentralization Workforce Management - Intuitive shift planning for talents and clients - Live monitoring and communication tools for WFM Quality Management - Recording of calls - AI-supported analysis- tools (speech-to-text, emotion recognition) Billing and Collection - Real-time income-view for talents - Payment processing via platform Compliances and Data protection - Data Protection Standards: Procedural and technical security incl. 4-point authentication (VPN-Certificate; Biometric authentication (speech/typing analysis); Georeferencing (yoummday app); Login & PIN) - GDPR Compliance: GDPR-Compliant global sourcing with Transfer Impact Assessment - PCI DSS Compliance: Compliant with all 13 requirements of the Payment Card Industry Data Security Standard - Business Continuity Concept: 3x technical redundancy for uninterrupted service - ISO 27001 Information Security compliant - DIN ISO 9001-2015: Quality Management

Average Rating: 2.5/5.0

Total Reviews: 2

2talk

2talk provides Hosted VoIP and Cloud PBX solutions to SMB customers in the United States.

360 cti

3CLogic

3C Plus

3C Plus is a cloud communication platform (software for call centers, CX, and inside sales) that helps companies manage voice and customer service operations in a centralized, automated, and scalable way. The system was developed for organizations that handle a high volume of contacts and need to optimize time, reduce costs, and increase the productivity of their support, sales, and collections teams. The platform stands out by integrating multiple tools into a single digital environment, eliminating the need for separate systems for dialing, queue management, PBX, and performance analysis. This makes it ideal for contact centers, debt recovery operations, inside sales teams, and sectors that require constant communication with customers and prospects. Main features: – Cloud auto dialer: replaces manual dialing, filters out unproductive calls, and increases the number of successful connections. – Intelligent IVR: enables automation of initial interactions with full scalability and flexibility. – PBX: phone system that allows unlimited extensions anywhere, with call transfer, smart caller ID, and real-time monitoring. – Omnichannel: unifies voice, WhatsApp, SMS, and other channels into a single interface, simplifying integrated management. – Chatbot: 24/7 customer service that reduces queues and repetitive tasks, collects information, and schedules callbacks. – Real-time reports: dashboards and strategic metrics for performance monitoring and decision-making. Main benefits: – Scalability: designed for companies that need to expand voice campaigns and eliminate unnecessary expenses. – Cost reduction: no need for physical infrastructure, plus telephony cost savings of up to 54%. – Complete operational visibility: managers gain access to centralized data to adjust workflows and quickly identify bottlenecks. Use cases include customer service centers, outsourced contact centers, inside sales departments, and financial operations that require massive communication and full control over every stage of the customer journey.

8x8 Engage

94Ai

94Ai is a technology company specializing in artificial intelligence solutions, particularly in the fields of natural language processing (NLP), speech recognition (ASR), and intelligent voice synthesis (TTS). Established in 2018, the company focuses on developing comprehensive information technology solutions that encompass software development, data processing, system integration, and internet technology services. Their primary goal is to provide professional and efficient technical support and digital services to enterprise and institutional clients, facilitating their digital transformation and business innovation. Key Features and Functionality: - Intelligent Contact Center: Integrates large-scale intelligent outbound calling systems, intelligent customer service systems, and intelligent user operation platforms. - Multi-Channel Support: Offers seamless integration across various communication channels, enhancing customer engagement. - Advanced AI Capabilities: Utilizes cutting-edge AI technologies, including NLP, ASR, and TTS, to deliver precise and efficient automated services. - Comprehensive User Lifecycle Management: Provides tools for managing the entire user lifecycle, from acquisition to retention, through intelligent operations. Primary Value and Solutions: 94Ai's solutions are designed to empower businesses by automating and optimizing customer interactions and operations. By leveraging their AI-driven platforms, companies can achieve: - Enhanced Customer Engagement: Through intelligent and personalized communication strategies. - Operational Efficiency: By automating routine tasks, reducing manual workload, and minimizing errors. - Data-Driven Insights: Providing analytics and insights to inform business decisions and strategies. - Scalability: Enabling businesses to scale their operations effectively without compromising service quality. By integrating 94Ai's intelligent solutions, enterprises can drive continuous growth and innovation, ensuring they remain competitive in the rapidly evolving digital landscape.

Absolute CX

Absolute CX is an AI-powered, end-to-end CRM and pre-sales automation platform built specifically for real estate developers, brokers, and channel partners. It unifies lead capture, omni-channel engagement, pipeline tracking, and post-sales operations into one connected system to eliminate lead leakage and accelerate sales velocity. Our mission is simple: to digitally transform the customer journey from marketing and lead generation all the way to post-sales engagement, delivering an unparalleled experience at every touchpoint. Key Features & Capabilities 𝐔𝐧𝐢𝐟𝐢𝐞𝐝 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐉𝐨𝐮𝐫𝐧𝐞𝐲: From the first marketing touchpoint to post-sales support, Absolute CX unifies all interactions into a cohesive experience. This not only enhances customer satisfaction but also improves your brand’s reputation and trust. 𝐂𝐮𝐬𝐭𝐨𝐦𝐢𝐳𝐞𝐝 𝐏𝐫𝐨𝐩𝐭𝐞𝐜𝐡 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬: Our platform is not a one-size-fits-all solution. We understand that every real estate business is unique, and so are its customers. That’s why Absolute CX offers highly customizable tools and features that cater to the specific needs of your clientele, ensuring a perfect fit for your brand. 𝐑𝐞𝐚𝐥-𝐓𝐢𝐦𝐞 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬 & 𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬: Gain valuable insights into your customer’s behavior, preferences, and needs with our advanced analytics tools. Absolute CX enables you to make data-driven decisions, optimize your marketing campaigns, and track team performance across every stage of the sales pipeline. 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐞𝐝 𝐏𝐫𝐞-𝐒𝐚𝐥𝐞𝐬 & 𝐅𝐨𝐥𝐥𝐨𝐰-𝐔𝐩𝐬: Eliminate lead leakage with instant response workflows, conversational AI, and multi-channel automated nurturing across WhatsApp, SMS, email, and calls, ensuring every high-intent buyer is engaged without delay. Who can use our software? 𝐑𝐞𝐚𝐥 𝐄𝐬𝐭𝐚𝐭𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫𝐬 & 𝐁𝐮𝐢𝐥𝐝𝐞𝐫𝐬: Large and mid-size property developers managing residential, commercial, or mixed-use portfolios. 𝐂𝐡𝐚𝐧𝐧𝐞𝐥 𝐏𝐚𝐫𝐭𝐧𝐞𝐫𝐬 & 𝐑𝐞𝐚𝐥 𝐄𝐬𝐭𝐚𝐭𝐞 𝐁𝐫𝐨𝐤𝐞𝐫𝐚𝐠𝐞𝐬: Agencies and brokerage firms handling multi-project sales, lead distribution, and client portfolios. 𝐏𝐫𝐨𝐩𝐭𝐞𝐜𝐡 & 𝐑𝐞𝐚𝐥 𝐄𝐬𝐭𝐚𝐭𝐞 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐀𝐠𝐞𝐧𝐜𝐢𝐞𝐬: Firms executing pre-sales campaigns and lead generation for property developers.

Ace Peak Cloud CX

Aeonix Contact Center

Agility Hosted Telephony

Agility Hosted Telephony is Simplicity Group’s Cloud Telephone System for Northern Ireland & UK businesses which utilises the very latest telephone system technology. Cloud-Based: Agility is hosted in the cloud, eliminating the need for on-premises hardware and reducing maintenance and management overhead. Users can access their phone system from anywhere with an internet connection. Microsoft Teams- Microsoft Teams Phone is rapidly becoming the go-to solution for businesses looking to simplify their communications and Operator Connect is the perfect addition to enhance your Team’s experience. With its seamless integration, Operator Connect streamlines your Teams calling capabilities and maximises your return on investment. Contact Centre as a Service (CCaaS): CCaaS is a cloud-based contact center solution that enables businesses to manage their customer interactions through various channels, such as voice calls, emails, chats, and social media. CCaaS platforms provide features like call routing, agent management, analytics, and customer relationship management (CRM) integration.

AheevaCCS

AheevaCCS is an inbound call solution that allows you to control the distribution of your inbound calls and processing times for customer satisfaction.