# 3C Plus Reviews
**Vendor:** Grupo 3C  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)
## About 3C Plus
3C Plus is a cloud communication platform (software for call centers, CX, and inside sales) that helps companies manage voice and customer service operations in a centralized, automated, and scalable way. The system was developed for organizations that handle a high volume of contacts and need to optimize time, reduce costs, and increase the productivity of their support, sales, and collections teams. The platform stands out by integrating multiple tools into a single digital environment, eliminating the need for separate systems for dialing, queue management, PBX, and performance analysis. This makes it ideal for contact centers, debt recovery operations, inside sales teams, and sectors that require constant communication with customers and prospects. Main features: – Cloud auto dialer: replaces manual dialing, filters out unproductive calls, and increases the number of successful connections. – Intelligent IVR: enables automation of initial interactions with full scalability and flexibility. – PBX: phone system that allows unlimited extensions anywhere, with call transfer, smart caller ID, and real-time monitoring. – Omnichannel: unifies voice, WhatsApp, SMS, and other channels into a single interface, simplifying integrated management. – Chatbot: 24/7 customer service that reduces queues and repetitive tasks, collects information, and schedules callbacks. – Real-time reports: dashboards and strategic metrics for performance monitoring and decision-making. Main benefits: – Scalability: designed for companies that need to expand voice campaigns and eliminate unnecessary expenses. – Cost reduction: no need for physical infrastructure, plus telephony cost savings of up to 54%. – Complete operational visibility: managers gain access to centralized data to adjust workflows and quickly identify bottlenecks. Use cases include customer service centers, outsourced contact centers, inside sales departments, and financial operations that require massive communication and full control over every stage of the customer journey.






- [View 3C Plus pricing details and edition comparison](https://www.g2.com/products/3c-plus/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+11%3A36%3A47+-0500&secure%5Bsession_id%5D=168a907b-a3c7-472f-85c0-f854ebf11bf7&secure%5Btoken%5D=1d6cf545e3d385957ed86ff379dad8652a8b286db1d9aba6a59f58f20bae997d&format=llm_user)

## 3C Plus Features
**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Generative AI**
- AI Text-to-Speech

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

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