Top Free Contact Center Software - Page 7

Greatvine

Greatvine is an AI receptionist for small and growing businesses. It answers your business phone 24/7 in a natural voice, answers questions from your own business information, books appointments straight into your Google or Outlook calendar, and transfers callers to your team when they need a person. Robocalls, telemarketers and scam calls are handled without your phone ringing, and anyone you miss gets a text right away. The same assistant answers SMS, WhatsApp and website chat, so your hours, prices and availability are consistent on every channel. Every call is transcribed and summarized, in the web portal and the iPhone and Android apps. Greatvine works with the phone system you already have: forward your main line, or move your number over. Team and Enterprise plans add department routing (a phone tree with dial by name and extension). It also runs inside monday.com: call and text from any item, greet known customers by name, and log every call on the contact. Pricing is per account with unlimited users: Starter $49, Team $149 and Enterprise $399 a month, each with a monthly allowance of AI-answered minutes. 14-day free trial.

HoduPBX- IPPBX Software

HoduPBX is the ultimate solution for business communication. Its unprecedented user interface with optimal user experience facilitates businesses to communicate with the end users efficiently. This software offers world-class connectivity within an office and from the remote location leaves communication an uninterrupted process. Get HoduPBX and empower agents’ work management with multitasking abilities and efficiencies. With 1000+ concurrent calls and 10,000 extensions, our IP PBX software is one of the best choices for business communications. Here are HoduPBX’s key features; Audio-conferencing Least Call Routing (LCR) Real-time Analytics and Reports Queue Monitoring SMS Multi-level IVR Auto Provisioning BLF & Presence Stir/Shaken Platform Features Payment Gateway Integration Hosted IP PBX Software

iCallify

iCallify provides intelligent call center software that enhances customer experience with AI-powered features. Our platform offers inbound, outbound, and blended call center capabilities with advanced features like auto dialer, predictive dialer, power dialer, preview dialer, IVR, voice broadcasting, WhatsApp, click-to-call, real-time monitoring dashboards, and a Movable Dialer for greater agent flexibility. Designed for scalability and efficiency, iCallify empowers businesses to optimize communication strategies and boost productivity. With seamless Theme Customization, businesses can create a personalized and brand-aligned interface, while built-in TCPA Compliance ensures secure and compliant customer communication. Focusing on delivering exceptional customer experiences, we offer tailored solutions to meet the unique needs of diverse industries, ensuring seamless integration and robust performance. iCallify is your trusted partner in transforming telephony into a powerful business asset. Key Features: AI-Powered Omnichannel Contact Center Optimized for Low Bandwidth Environments Low Server Configuration Requirements Advanced Dialer Suite with Multi-Mode Campaign Control Multi-Tenant Architecture for BPO & Enterprise Use WhatsApp Business Calling Integration Dedicated WhatsApp Call Center Software with Reporting Built-in Billing System Real-Time Supervisor Control Tools Scalable Deployment (Cloud & On-Premise) Movable Dialer for flexible agent workflows Theme Customization for personalized UI/UX TCPA Compliance for secure and lawful outreach

KOMPaaS

KOMPaaS is a telecommunications platform that allows B2B customers to connect telephony software products and services in real-time: Virtual PBX with more than 200 useful functions, Geographic and Nomadic numbers, Chatbots, Automated calls, Multichat, Authentication (Confirmation Call) and other necessary services to automate the processes of interaction with customers. We are a registered telecom operator in four European countries: Austria, Hungary, Germany and Slovakia. The regulator has given us a numbering capacity of more than 50K fixed numbers, which we can connect using SIP Trunk.

Mobile Connect for Amazon Connect

Mobile Connect is a mobile app that allows you to handle Amazon Connect calls and other types of interactions from your mobile device. Easily expand Amazon Connect beyond your contact center. Available for Android and iOS.

NEONNOW

NEONNOW is a cutting-edge cloud-based contact center platform designed to revolutionize your customer engagement, business efficiencies. Utilizing the power and scalability of AWS Amazon Connect, NEONNOW delivers enterprise grade features out of the box in a no-code, cost effective platform. Featuring advanced AI-powered technologies such as intent driven IVR (Interactive Voice Response), intelligent call routing, and seamless integrations to all cloud based CRMs, NEONNOW serves to become the single pane of glass for your agents to interact with you customers and you other business systems. Elevate customer experiences, empower agents, and streamline operations. NEONNOW enables personalized interactions, real-time analytics, and seamless scalability, making it the go-to solution for modern contact centers aiming to deliver exceptional service and drive business growth.

Nextgenswitch

NextGenSwitch is an AI-powered, multi-tenant contact center and cloud PBX platform built for businesses, BPOs, MSPs, telecom providers, VoIP resellers, and service providers. It combines AI voice agents, human agents, inbound and outbound calling, IVR, queues, call campaigns, SIP/VoIP infrastructure, and programmable voice APIs in one platform. NextGenSwitch supports real-time AI voice conversations with human-agent handoff, helping businesses automate customer support, lead qualification, appointment scheduling, order confirmation, surveys, reminders, and outbound campaigns. The platform is designed for both direct business use and white-label service delivery. Service providers can manage multiple customers from a single environment and offer AI-powered communication services under their own brand. Key capabilities include: AI voice agents Human-agent handoff Multi-tenant contact center White-label deployment Cloud PBX SIP trunk and BYOC support IVR and call routing Inbound and outbound campaigns Voice broadcasting WebRTC softphone Call recording and monitoring Agent activity and performance tracking Programmable voice APIs Real-time WebSocket audio streaming CRM and third-party integrations Self-hosted and managed deployment options NextGenSwitch gives organizations greater control over their telephony, AI providers, infrastructure, and customer experience while bringing AI and human communication together in one system.

OPINATOR

Most CX platforms give you data. Very few help you act on it fast enough to make a difference. OPINATOR replaces traditional surveys with OPIs (OPINATOR Personalized Interfaces): visual, branded, conversational interactions that adapt to each customer in real time and make every experience human. They feel like a natural extension of your brand, not a form to fill out. Response rates go up. Data quality improves. Customers feel heard, not processed. Beyond these interactions, OPINATOR also brings together unsolicited feedback from calls, chats, emails, and social reviews, all centralized in one platform for unified analysis and action. With OPINATOR, you don’t just collect feedback. You act on it in the moment. AI Dynamic Engagement deepens each conversation in real time based on what the customer is actually saying. AI Real-Time Action detects signals as they appear and automatically triggers alerts, workflows, and recovery actions. Not hours later. Right then. Behind that speed sits real analytical depth. Advanced Text Analytics uncovers risks, opportunities, and root causes hidden in open feedback. AI-generated summaries and action plans show you what needs attention and what to do next. Case Management and Close the Loop ensure every issue is assigned, tracked, and resolved. Role-Based Dashboards put the right insights in front of the right people. Less friction for your customers. Faster decisions for your team. Better outcomes across the entire journey. OPINATOR combines the depth of an enterprise CX platform with something the established players lack: the agility, personalization, and human touch that actually move the needle.

Average Rating: 4.8/5.0

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Smartz Solutions

Smartz Solutions is the disruptor reshaping the contact center landscape. Traditional legacy systems, with their entangled infrastructures and exorbitant fees, have held businesses hostage for too long. Contact centers are tired of being burdened by disjointed systems with hefty price tags and bad customer and employee experiences. We’re redefining the contact centre experience through our AI-powered 360-degree experience platform. We’ve been there. We paid for the legacy systems. We had 15 different systems running (at a snail's pace) at once to be able to run our call centre. We know the pain of not being able to find data quickly enough (sometimes at all) to help customers. And we sure know what it’s like to have employee information in multiple systems; never showing a clear view of the business. Losing money, opportunities and patience doesn’t have to be how you continue to run your call centre. Through a comprehensive tech stack, you will finally have your entire customer and employee experience in one place with the data and insights to make strategic decisions in real time.

Tradesly AI

Tradesly is a hybrid people and AI-powered customer conversation and revenue platform built for businesses where every inbound call can turn into meaningful revenue. Instead of forcing companies to choose between an AI receptionist, a traditional answering service, or an internal customer service team, Tradesly combines AI and trained humans in a hybrid model designed to help businesses answer more conversations, book more opportunities, and improve the performance of their existing teams. Tradesly can handle inbound conversations 24/7, including nights, weekends, overflow, and after-hours calls. Its virtual AI Receptionist manages routine conversations such as appointment scheduling, smart call routing, common questions, lead qualification, status requests, and spam filtering. When a conversation requires more judgment, empathy, or sales ability, trained human representatives can step in and handle the caller under the business’s brand. For companies with their own customer service, sales, or intake teams, Tradesly also provides real-time AI coaching. The proprietary AI Whisper Coaching listens to live conversations and gives representatives guidance in the moment, helping them ask the right questions, follow company processes, overcome objections, identify high-value opportunities, and consistently perform more like the organization’s best representatives. With Tradesly, every CSR is your best CSR. This approach helps solve several common problems at once: missed calls, inconsistent customer experiences, poor after-hours coverage, expensive staffing, employee turnover, lengthy training cycles, and the difficulty of manually reviewing calls for quality assurance. For local and home service businesses such as HVAC, plumbing, electrical, roofing, and other high-value residential services, Tradesly helps turn more marketing-generated calls into booked jobs. Businesses can use Tradesly as an AI receptionist, supplement their existing team during nights and weekends, outsource inbound coverage entirely, or coach their current CSRs in real time. Tradesly also supports phone-driven professional services such as law firms, where fast response and consistent intake can have a significant impact on client acquisition. AI and human representatives can help answer, qualify, route, and manage inbound leads while real-time coaching helps existing intake teams follow qualification processes and improve conversion. Tradesly integrates with the systems businesses already use, allowing customer information and conversation context to flow into existing workflows rather than forcing teams to replace their core operational software. Key capabilities include: * 24/7 AI-powered inbound call handling * Hybrid AI + Human Intelligence * Nights, weekends, overflow, and after-hours coverage * Fully managed 24/7 customer call handling * Real-time AI Whisper Coaching for existing employees * Appointment scheduling and lead qualification * Warm transfers with caller context * Spam and low-value call filtering * Conversation intelligence and quality improvement * Support for multi-location and growing organizations * Integrations with leading CRM, field service, and business management platforms Tradesly offers multiple ways to deploy the platform depending on how a business wants conversations handled. Companies can start with AI-only coverage, add human support during nights and weekends, use Tradesly as a fully managed 24/7 extension of their team, or deploy real-time coaching across their existing workforce. The goal is simple: help businesses get more value from the conversations they are already generating and paying for. Humans handle the revenue. AI handles the routine.

tryvium

Tryvium is an Experience Orchestration platform that helps enterprises transform customer and employee experiences through intelligent AI agent orchestration. The platform supports a wide range of enterprise use cases across customer service, IT service management, HR, healthcare, financial services, retail, and other industries where complex service operations demand speed, accuracy, and governance. Built on leading cloud ecosystems, Tryvium works on Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP), enabling organizations to deploy AI agent orchestration within their preferred cloud environment. Our ecosystem is strengthened by strategic partnerships with Microsoft and Amazon, along with collaborations with leading global technology and consulting organizations, including TCS, Wipro, Technossus, and other enterprise IT leaders, helping customers accelerate AI adoption at scale.

Voice Logica

Voice Logica is a cloud-based AI Voice Agent platform that enables businesses to automate inbound and outbound phone conversations through natural, human-like interactions. Organizations can deploy AI Voice Agents to answer customer inquiries, schedule appointments, qualify leads, provide order updates, manage reservations, conduct surveys and support high-volume calling campaigns. Calls can be transferred to employees or departments when human assistance is required. Voice Logica integrates with CRM and ERP platforms, databases, scheduling systems, APIs and other business applications. Its AI Voice Agents can retrieve and update information in real time, trigger automated actions and send call summaries or notifications through email and SMS. The platform supports native-quality Greek communication, multilingual conversations, contextual understanding, caller interruptions and multiple intents. It also provides call recording, transcription, reporting and conversation analytics. Voice Logica is designed for organizations that want to provide 24/7 phone support, manage peak call volumes, reduce waiting times and automate repetitive customer conversations.

Voicenter Cloud Contact Center

Leading telecommunications technology company, providing top-tier Contact center and phone system solutions since 2007. Voicenter Cloud first design, offers a superior with user centric business and technological advantages for contact center, enterprise and telco operators. Our key benefits 1. Plug and play 2. Automated telephony 3. Scalable for any business need 4. Supporting any IT stack 5. Low code no code platform 6. Multi lingual user friendly UI`s 7. Omnichannel 8. Global public cloud coverage 9. Bring your own Device or SIP trunk

Workforce Wave

Workforce Wave is an AI voice agent platform built for businesses that can't afford to miss a call. Our AI receptionist handles inbound calls 24/7, books appointments, qualifies leads, and runs outbound calling campaigns — all without human staff. Used by medical practices, law firms, real estate teams, and home service companies, Workforce Wave integrates with Salesforce, HubSpot, GoHighLevel, Dentrix, and 20+ other platforms. HIPAA-compliant. Multilingual. No hold times. No missed opportunities.

zyndesk

ZynDesk is an AI-powered cloud platform built for accounting firms, tax advisors, and financial service providers. It centralizes client management, tax compliance, workflow automation, document management, task tracking, executive dashboards, and intelligent reporting in one secure SaaS solution. By replacing spreadsheets and disconnected systems, ZynDesk helps firms streamline operations, improve collaboration, reduce manual work, and maintain compliance while scaling efficiently. Designed for modern professional practices, ZynDesk empowers teams with real-time visibility, automated workflows, and data-driven decision-making.