![Juan Carlos D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan Carlos D.")
JD

Juan Carlos D.

Marketing, Brand & Communications Director

Mid-Market (51-1000 emp.)

2/25/2021

"The Greatest Experience Management Solution"

5/5

What do you like best about OPINATOR?

OPINATOR is a fantastic product, we're really happy with their different capabilities. It's the best Experience Management solution we've used by far, it makes everything easier, dynamic, and empowering, for both us as CX professionals but also to our customers, as we are now able to bring them real experiences while measuring their experience. I must also highlight their team, as they provide an outstanding service. Every time we need a hand, they're ready to help. However, another thing that we really like is that the software it's pretty easy to use and straightforward, we mostly manage everything internally for ourselves. Their Text Analytics system it's impressive and the Close the Loop module works wonders for case management. It's a real all-in-one solution to manage our CX efforts. Review collected by and hosted on G2.com.

What do you dislike about OPINATOR?

The user interface could use a revamp, as it is a bit outdated compared to what the tool is capable of and the almost limitless possibilities they offer for our surveys. However, this is something just aesthetic. There's nothing we'd say we're not happy with. Review collected by and hosted on G2.com.

Recommendations to others considering OPINATOR:

Ask for a demo. You will see in a short meeting all capabilities. Review collected by and hosted on G2.com.

What problems is OPINATOR solving and how is that benefiting you?

NPS and CSAT, from the collection to measurement, analysis, and increase. Measuring VoC (Voice of the Customer), acting on real-time over Customer Feedback, generating added value from Experience Management (through resell, corss-sell and upsell actions, boosting our response rates, closing the loop with unsatisfied customers, reducing and preventing churn, identifying moments of high satisfaction, turning customers into promoters. I mean, overall solving all our CX / Experience Management needs. Review collected by and hosted on G2.com.

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See what 12 reviewers think of OPINATOR

4.8 out of 5 · Verified reviews from real users

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