# Best Contact Center Workforce Software - Page 6

## How Many Contact Center Workforce Software Products Does G2 Track?

**Total Products under this Category:** 97

### Category Stats (Aug 2026)

- **Average Rating:** 4.22/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Peopleware (+0.51%) - Among all products in this category, Peopleware recorded the largest rating increase compared to last month

_Last updated: August 05, 2026_

## How Does G2 Rank Contact Center Workforce Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 24,100+ Authentic Reviews
- 97+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Contact Center Workforce Software
 ![G2 Grid® for Contact Center Workforce Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center-workforce/grids.png?focus%5B%5D=5494&focus%5B%5D=9132&focus%5B%5D=4215&focus%5B%5D=348&focus%5B%5D=37283&focus%5B%5D=16976&focus%5B%5D=5511&focus%5B%5D=1342579)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Calabrio ONE, Genesys Cloud CX, Five9 Intelligent Cloud Contact Center Platform, RingCentral Contact Center, Verint Workforce Management, Talkdesk, and RingCX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center-workforce/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=calabrio-one&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=ringcentral-contact-center&focus%5B%5D=verint-workforce-management&focus%5B%5D=talkdesk&focus%5B%5D=ringcx)

**Sponsored**

### SuccessKPI

An AI-powered operating system for high-performing contact centers that delivers insights, action and automation. Complete BI reporting, AI-powered Quality Management, WFM, speech and text analytics, agent automation, and more. - Unified visibility and control: See what’s happening across channels, teams, systems, and workflows in one place, so nothing important is hidden and nothing critical is left unmanaged. - Insight that leads directly to action: Move beyond dashboards and reports to insights that tell you what to do next, who should do it, and where to focus to improve outcomes. - Tools to improve people and processes at scale: Identify coaching opportunities, process breakdowns, and automation candidates across thousands of agents without adding manual effort. - Built for enterprise complexity and regulation: Designed to work inside large, regulated environments with the security, governance, and flexibility enterprise teams require. Rather than monitoring 3-5% of sampled calls, SuccessKPI allows you to monitor 100% of customer contacts allowing companies to catch problems, identify upsell opportunities, and reduce agent churn. Our customers report an average of 10% improvement in NPS. Business Intelligence: Unify CX & EX data across every channel and tool into a single, secure foundation. Measure and improve your customer experience with BI for contact centers. Speech and Text Analytics: Surface real-time insights, anomalies, and signals from every customer interaction with AI-powered speech, text and sentiment analysis. Real-Time Agent & Supervisor Assist: Deliver next-best actions and guidance to agents, and empower supervisors with powerful real-time capabilities. Quality Monitoring: Save time, improve agent performance, and mitigate compliance risks by modernizing your quality management. Supercharge your experience with AI-powered evaluations and scoring. Workforce Management: Forecast interactions, automatically generate schedules, and gain the ability to monitor in real-time giving insight to everyone from the agent to the supervisor. Playbook Builder: Bring powerful AI to life in the most flexible and robust action platform available for contact centers. Put insights to action instantly and achieve better outcomes. Last-Mile Connectivity: Detect, act, and automate resolution of last-mile connectivity issues before they escalate. Keep a pulse on tech problems that plague remote agents such as desktop, network, and headset issues that create bad CX from what should have been successful interactions.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=54&secure%5Bchosen_at%5D=2026-08-15T09%3A54%3A00Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=126944&secure%5Bresource_id%5D=54&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-workforce%3Fpage%3D6&secure%5Btoken%5D=1b36c155e95c00be3a8012e70786c7f4219bad66dadc3d3311e80b569ce86b4a&secure%5Burl%5D=https%3A%2F%2Fsuccesskpi.com%2Fsolutions&secure%5Burl_type%5D=paid_promos)

### [Contact Center Wallboards](https://www.g2.com/products/contact-center-wallboards/reviews)

Get a bird's eye view to proactively manage contact center performance. iVision Plus is an advanced monitoring platform that drives agent engagement and motivation through a visually impressive display of real-time contact center metrics. It collects data from multiple sources to provide a relevant view of the contact center. These metrics help to keep agents, supervisors, and administrators on track and in sync with their goals and the company’s milestones. This view is displayed graphically in a gamified, intuitive, and visually impressive manner, which empowers & motivates both supervisors and agents. iVision Plus's powerful suite of designer components and tools enables administrators to create custom wallboards as per the business needs. The solution also comes with pre-built, ready-to-use templates for general use cases. The solution can be used as a contact center wallboard and Agent Dashboard. While iVision wallboards can be used to display team-level KPIs and real-time metrics through intuitive and gamified wallboard designs, the agent dashboard focuses on optimizing agents' performance. Agent dashboard enables agents to optimize daily performance through a customized dashboard displaying data in the most useful manner. Features ⦿ A powerful suite of visually impressive designer components ⦿ Access to real-time contact center metrics right at the design time ⦿ Out-of-the-box, pre-designed, ready-to-use templates ⦿ Drag and drop designer studio for easy customization ⦿ Broadcast Messages/Flashers ⦿ Auto-discovery of network connection ⦿ Threshold customization

#### Who Is the Company Behind Contact Center Wallboards?

- **Seller:** [NovelVox](https://www.g2.com/sellers/novelvox)
- **Year Founded:** 2008
- **HQ Location:** Roswell, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dfdbab1cef6abd7f6b386fc77920f4cd8d951e2155c11e2e58daaca87515b7ea&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnovelvox&secure%5Burl_type%5D=linkedin_company_website)  
175 employees on LinkedIn®

### [DCDial](https://www.g2.com/products/dcdial/reviews)

Our cloud-based contact center solution helps companies reach millions of customers via interactive text and voice. Our highly customizable solution boasts an intuitive and user-friendly interface that allows our clients to design and deploy sophisticated communication strategies quickly and with relative ease. We help our clients boost productivity, enhance efficiency, and increase profitability by automating business processes: sales and marketing, scheduling, announcements, payment processing, and more. Based in Atlanta, Georgia.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate DCDial?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind DCDial?

- **Seller:** [DCDial](https://www.g2.com/sellers/dcdial)
- **Year Founded:** 2012
- **HQ Location:** Atlanta, US
- **Twitter:** @dcdialapp  
3,526 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eb03655e6f968831bb83f6a65e9d02164096e9186c9897e9763ca21b7ebbeb85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdcdialapp&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of DCDial?

**["Best dialer to speed incoming call volume"](https://www.g2.com/survey_responses/dcdial-review-4530386)**

**Rating:** 5.0/5.0 stars

_— Verified User in Accounting_

[Read full review](https://www.g2.com/survey_responses/dcdial-review-4530386)

**["Best customer service"](https://www.g2.com/survey_responses/dcdial-review-4365663)**

**Rating:** 5.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/dcdial-review-4365663)

#### What Are G2 Users Discussing About DCDial?

- [What is DCDial used for?](https://www.g2.com/discussions/what-is-dcdial-used-for)

### [Diabolocom](https://www.g2.com/products/diabolocom/reviews)

Diabolocom is a leading European provider of AI-first cloud contact center and customer experience solutions. Our platform helps organizations manage omnichannel customer interactions at scale while improving service quality, agent productivity, and operational efficiency. Built on proprietary AI technologies, native telecom infrastructure, and advanced CRM integrations, Diabolocom helps customer service and sales teams deliver faster, smarter, and more personalized interactions. Our all-in-one platform supports inbound and outbound communications, high-volume call management, auto-dialing, workflow automation, real-time monitoring, and AI-powered assistance for agents and supervisors. It helps teams manage every customer interaction more efficiently, from first contact to final resolution. Diabolocom provides the essential features businesses need to manage customer interactions effectively, while continuously innovating with sovereign AI solutions designed for customer service and sales teams. Our AI-powered solutions include: - Interactive Virtual Agent, - Agent Assist, - Augmented Quality Monitoring. Interactive Virtual Agent helps businesses provide 24/7 customer support. It answers customer requests automatically and can be configured easily through Diabolocom’s interface. When human assistance is needed, the interaction can be transferred smoothly to an agent. Agent Assist supports agents in real time during customer conversations. It combines conversation analytics, automated call summaries, next-best-action recommendations, form completion, knowledge base access, and automated workflows. This helps agents save time, reduce manual work, and provide more accurate answers. Augmented Quality Monitoring helps supervisors evaluate customer interactions at scale. With AI, teams can review far more calls than would be possible manually. They can identify coaching opportunities, detect quality trends, and monitor performance through clear dashboards. Together, these capabilities help businesses automate repetitive tasks, improve quality management, strengthen customer engagement, and make faster, data-driven decisions. Diabolocom’s innovation has been recognized by Frost & Sullivan with the 2024 Product Leadership Award and the 2026 European Technology Innovation Leadership Award. For over 20 years, Diabolocom has supported more than 400 clients and now operates in over 60 countries, with 175+ employees across 8 global offices.

**Average Rating:** 4.3/5.0

**Total Reviews:** 32

#### How Do G2 Users Rate Diabolocom?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Diabolocom?

- **Seller:** [Diabolocom](https://www.g2.com/sellers/diabolocom)
- **Company Website:** www.diabolocom.com
- **Year Founded:** 2005
- **HQ Location:** Paris, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=46fd61cc87510788779b3b660192ed8a0a06b2608487a6d3bd2ea048b0259209&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdiabolocom%2F&secure%5Burl_type%5D=linkedin_company_website)  
178 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Services
- **Company Size:** 60% Medium, 29% Small

#### What Do G2 Reviewers Say About Diabolocom?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Diabolocom's **ease of use** exceptional, facilitating quick adaptation and seamless integration into their workflows.
- Users praise the **exceptionally responsive customer support** of Diabolocom, ensuring smooth implementation and valuable guidance.
- Users commend Diabolocom's **customization options** , allowing seamless integration and tailored solutions that enhance efficiency.
- Users commend the **easy implementation** of Diabolocom, benefiting from swift deployment and responsive customer support.
- Users commend Diabolocom for its **efficiency** in managing multichannel communication, significantly enhancing productivity and user experience.

##### Cons

- Users find the **missing features** in Diabolocom, particularly in integration and basic functionalities, quite limiting.
- Users find it challenging to reach **customer service support** , which hinders their ability to optimize workflows effectively.
- Users often experience **delays up to 30 minutes** during updates, disrupting workflow and causing frustration.
- Users find Diabolocom's **rigid pre-configured workflows** limiting, hindering customization and affecting efficiency in processes.
- Users find the **limited customization** of Diabolocom restricts adapting workflows to their specific customer service needs.

#### What Are Recent G2 Reviews of Diabolocom?

**["Reliable Dialer with Powerful Workflows and Minimal Downtime"](https://www.g2.com/survey_responses/diabolocom-review-13130328)**

**Rating:** 4.5/5.0 stars

_— Martin F._

[Read full review](https://www.g2.com/survey_responses/diabolocom-review-13130328)

**["Easy to Use, Great Support, Limited Workflows"](https://www.g2.com/survey_responses/diabolocom-review-13130309)**

**Rating:** 4.5/5.0 stars

_— albane l._

[Read full review](https://www.g2.com/survey_responses/diabolocom-review-13130309)

### [Engage WFM](https://www.g2.com/products/engage-wfm/reviews)

Engage WFM manages your historical data and selects the appropriate method to provide an accurate and realistic workforce forecast for your call center and calculates requirements in a multi-skilled environment, avoiding repetitive analytical simulations.

#### Who Is the Company Behind Engage WFM?

- **Seller:** [TelStrat](https://www.g2.com/sellers/telstrat)
- **Year Founded:** 1993
- **HQ Location:** Allen, US
- **Twitter:** @TelStratEngage  
207 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d42eb57b2baf2edf1addd81e2505f306b31834bdcf9e39677fdf7e3cb6d50103&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftelstrat&secure%5Burl_type%5D=linkedin_company_website)  
61 employees on LinkedIn®

### [FLOW](https://www.g2.com/products/intellicus-technologies-flow/reviews)

Intellicus Flow, the new age WFM solution, brings the best of AutoML, AI and Cloud technologies to omni-channel forecasting, planning and optimizing workforces. With Flow, match the right agent with right skills at right time for every customer interaction. At Intellicus, we understand that BPMs today need a modern WFM solution to keep pace with rapidly changing customer expectations. Flow is a modern WFM solution that has the flexibility and power to turn challenges into fuel for growth and helps BPMs balance profitability with the customer demand for rich experience on multiple channels. Wherever your data lives and whichever system you choose to use, gain visibility across multiple locations and sources for actionable insights. Forecast and plan quickly and accurately to maximize productivity by infusing your contact center with AutoML. Flow helps BPMs plan overcome real-world complexities so that they never have to face a crisis. With ML, plan the right number and type of shifts to control leakages without the tedious manual work. Offload the administrative tasks of rostering and scheduling to Flow and be free to care for your customers. Get the insights you need, when you need them and how you need them to surpass every KPI. Ready to Flow into the future of WFM? Write to marketing@intellicus.com today.

#### Who Is the Company Behind FLOW?

- **Seller:** [Intellicus Technologies](https://www.g2.com/sellers/intellicus-technologies)
- **Year Founded:** 2004
- **HQ Location:** Los Gatos, CA
- **Twitter:** @Intellicus  
277 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fc07f0f0ad8078ef7bf3668fb492fde78637e65e9a468217a08fcf623e67cc5e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fintellicus-technologies&secure%5Burl_type%5D=linkedin_company_website)  
241 employees on LinkedIn®

### [Geomant Cloud](https://www.g2.com/products/geomant-cloud/reviews)

With offices across the globe and certified by leading technology providers including Avaya, Microsoft, and Cisco, Geomant is a well-established, innovative Software Developer and Systems Integrator specializing in solutions that improve efficiency, optimize the workforce, and strengthen the operations of a contact center. Geomant helps businesses navigate the challenges associated with integrating and managing communication solutions within multiple systems and environments. Our product suite includes Geomant Wallboard, a real-time and historical performance management solution that supports Contact Center management and staff, whether remote, hybrid, or in the center. For over 20 years, we have delivered the right innovative, high-quality solutions that leverage and extend your existing communication investment and strategies so that you can provide the ultimate customer interaction experience.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Geomant Cloud?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Geomant Cloud?

- **Seller:** [Geomant](https://www.g2.com/sellers/geomant)
- **Year Founded:** 2000
- **HQ Location:** Atlanta, US
- **Twitter:** @geomant\_  
226 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a53ff7fd4224dae5b79afa8f45962fb9b13a170d2ba10ff0807520e4398b220f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgeomant&secure%5Burl_type%5D=linkedin_company_website)  
88 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Geomant Cloud?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **excellent call quality** of Geomant Cloud, benefiting from reliable recordings and insightful reporting.
- Users value the **cloud-based call recording** feature of Geomant Cloud for its accessibility and robust reporting capabilities.
- Users value the **seamless connectivity** of Geomant Cloud, enabling efficient data access and robust reporting capabilities.
- Users value the **intuitive interface design** of Geomant Cloud, facilitating efficient access to call data and reports.
- Users praise the **reporting capabilities** of Geomant Cloud, benefiting from saved call data and recordings.

#### What Are Recent G2 Reviews of Geomant Cloud?

**["best cloud based contact center service"](https://www.g2.com/survey_responses/geomant-cloud-review-11059162)**

**Rating:** 5.0/5.0 stars

_— RAJENDRA P._

[Read full review](https://www.g2.com/survey_responses/geomant-cloud-review-11059162)

### [Inteam](https://www.g2.com/products/inteam/reviews)

Optimizes and motivates your teams with advanced work planning Strikes the perfect balance between workload forecasted across all channels, level of service you need, and your agents’ preferences. Advantages of Inteam \>95% accurate automated forecasting. Algorithms automatically determine the ideal number of agents considering the multichannel activity history, seasonality, trends, and intraday distribution. Optimized shift planning. Allows you to easily and visually organize the schedule for your team and lines of business. You can monitor each agent’s performance with custom dashboards. Forecast adapted to your business. The calculation applies working rules, being able to consider rotating shifts, agent skills, vacation time, holidays, and contract exceptions. Agent portal and app for employees. Your teams can indicate their scheduling preferences, automatically trade shifts with their peers, and access overtime and optional breaks. Contact center integration. Boasts native connection with Inconnect and can be easily integrated with third-party contact centers, facilitating data extraction and making even more accurate forecasts. Real-time service level supervision. Allows you to review contact center activity and compare it with the forecast. Facilitates visualization of service level fulfillment to make proactive decisions. Applications Adaptation of schedules and allocating personnel during peak demand. Immediate adjustment implementation in response to operational issues or saturation thanks to live dashboards. Agent shift swapping to reduce operational load. Automated organization of shifts considering vacation, time off, and skills. Planning meetings and training sessions for less busy times. Technical characteristics High-precision forecasts Automatic calculation - Calculations for all kinds of interactions and annual, monthly, weekly, and daily operation times. - Impact tracking and forecasting for special days for each line of business. - Automated intraday distributions. Multiservice planner - Automated programming of support segments between business lines. - Planning meetings for the best times. Service level simulation - Results prediction combining shift schedules and forecasts. - Shift scheduling strategies to achieve better coverage. Planning based on operational priorities Agent portal and mobile app - Flowing communication between agents and company. - Scheduling preferences register. - Shift swapping between peers without supervision. Configurations adapted to the business - Priority services and work schedules by service. - Maximum and minimum number of agents per service and per schedule. - Target level of service and abandonment rate per service. Custom dashboards - Dashboards for each profile by type of service or agent group. - Minute-by-minute agent status by month, week, or day in a single view. - Definition of adherence and non-adherence statuses.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Inteam?

- **Seller:** [Inconcert](https://www.g2.com/sellers/inconcert)
- **Year Founded:** 2001
- **HQ Location:** Madrid, ES
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bc954cf059d24d7dbaae7a650d3a939512f3b0ee8d37465fc3b6287c4d4c1006&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finconcert&secure%5Burl_type%5D=linkedin_company_website)  
284 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Do G2 Reviewers Say About Inteam?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Inteam's **access ease** impressive, noting its user-friendly interface and helpful scheduling automation features.
- Users find Inteam's **automation capabilities** very helpful, especially for simplifying scheduling and enhancing user-friendliness.
- Users appreciate the **user-friendly interface** of Inteam, which simplifies scheduling and team collaboration.
- Users appreciate the **easy integrations** of Inteam, enhancing usability and streamlining scheduling tasks effectively.
- Users find Inteam **intuitive and user-friendly** , enhancing scheduling and benefiting from its automation capabilities.

##### Cons

- Users find it challenging to manage **customization difficulties** during setup, impacting their overall satisfaction with Inteam.
- Users find the **difficult setup** of Inteam to be a challenge, impacting initial usability despite its user-friendliness.
- Users find the **learning curve steep** initially, despite Inteam's overall user-friendliness and functionality.
- Users find Inteam to have a **not user-friendly** mobile version and experience initial setup difficulties.

#### What Are Recent G2 Reviews of Inteam?

**["Helpful and easy to use"](https://www.g2.com/survey_responses/inteam-review-11083713)**

**Rating:** 4.0/5.0 stars

_— saba b._

[Read full review](https://www.g2.com/survey_responses/inteam-review-11083713)

### [KnoahSoft Harmony](https://www.g2.com/products/knoahsoft-harmony/reviews)

The KnoahSoft Harmony™ Workforce Optimization software suite gives contact centers the ultimate in workforce optimization functionality and flexibility with the best total cost of ownership (TCO) profile in the market.

#### Who Is the Company Behind KnoahSoft Harmony?

- **Seller:** [Knoahsoft](https://www.g2.com/sellers/knoahsoft)
- **Year Founded:** 2005
- **HQ Location:** N/A
- **Twitter:** @KnoahSoft  
393 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [KoolToolz](https://www.g2.com/products/kooltoolz/reviews)

cc-Modeler Professional call center software simplifies staffing, scheduling and optimizing service in your call center - no matter whether it is large or small.

#### Who Is the Company Behind KoolToolz?

- **Seller:** [Kooltoolz](https://www.g2.com/sellers/kooltoolz)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [MiaRec](https://www.g2.com/products/miarec/reviews)

MiaRec is an AI-native conversation intelligence platform that helps contact centers turn customer interactions into actionable business insights. It supports organizations in improving customer experience, reducing churn, and identifying revenue opportunities—without requiring complex analytics tools or dedicated data teams. With fully automated QA, survey-free CX metrics such as CSAT and NPS, and flexible customization through its Prompt Designer, MiaRec provides the visibility and control needed to optimize performance at scale. Headquartered in Silicon Valley, MiaRec supports over 500 organizations across healthcare, insurance, financial services, retail, and other customer-focused industries. Key Features: Auto QA Customer Experience Insights Sales & Revenue Insights Auto Follow-Ups & Workflow Automation AI Prompt Designer Learn more at www.miarec.com

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind MiaRec?

- **Seller:** [MiaRec](https://www.g2.com/sellers/miarec)
- **Year Founded:** 2013
- **HQ Location:** Campbell, US
- **Twitter:** @MiaRecInc
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1fbd336eed9aceec394b31ccb3b110cba44b1f7e28bacba33f2c9616f7c938c0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmiarec%2F&secure%5Burl_type%5D=linkedin_company_website)  
19 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of MiaRec?

**["MiaRec is a automated QA for contact centers.."](https://www.g2.com/survey_responses/miarec-review-9506894)**

**Rating:** 5.0/5.0 stars

_— Farrok S._

[Read full review](https://www.g2.com/survey_responses/miarec-review-9506894)

### [Newbridge](https://www.g2.com/products/newbridge/reviews)

Newbridge Telecom Solutions merges managed customer experience solutions with the benefits of customized technology.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Newbridge?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Newbridge?

- **Seller:** [Newbridge Telecom Solutions](https://www.g2.com/sellers/newbridge-telecom-solutions)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d59ba92d925f65e03765b35e3b0972b0aa3abcecf609b3fbb914ff35bce4e8fa&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnewbridge-technology-solutions%2F&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of Newbridge?

**["I have worked with Newbridege products for over 15 years. They are very stable and robust."](https://www.g2.com/survey_responses/newbridge-review-9347135)**

**Rating:** 4.5/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/newbridge-review-9347135)

### [OneContact CC](https://www.g2.com/products/onecontact-cc/reviews)

A 360º contact center management platform that combines multiple communication channels: voice, video, e-mail, social media and chat (WhatsApp, Facebook Messenger and Skype). A unified customer experience that can be delivered to different scales and business models. It includes OneContactFlows, a intuitive drag and drop tool to design IVR. The Interactive Voice Response system - IVR (Voice or Visual) is a powerful self-service tool, available 24/7, that helps to filter interactions, redirect communication and reduce waiting queues. KEY BENEFITS: 1.Intuitive, unified and omnichannel interface made for customer engagement 2.Feature rich platform, customizable to your needs 3.Flexible, scalable deployment options (Public Cloud, Private Cloud and On-Prem).

#### Who Is the Company Behind OneContact CC?

- **Seller:** [Collab](https://www.g2.com/sellers/collab-58132644-e921-4144-be2c-a4303506daa0)
- **Year Founded:** 2003
- **HQ Location:** Lisbon, Lisbon, Portugal
- **Twitter:** @CollabPortugal  
146 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0cb9522a849e76eae874778f59d8d744b86a5f03759d3d4ad638d0561c3a6150&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcollab&secure%5Burl_type%5D=linkedin_company_website)  
110 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are G2 Users Discussing About OneContact CC?

- [What is OneContact CC used for?](https://www.g2.com/discussions/what-is-onecontact-cc-used-for)

### [Razor](https://www.g2.com/products/occam-razor/reviews)

Razor automatically traverses your entire IVR and provides an interactive map detailing current CX operations. With up-to-date documentation and a clear understanding of the existing configuration, users can easily identify areas for improvement and work together to design and implement changes at pace.

#### Who Is the Company Behind Razor?

- **Seller:** [OCCAM](https://www.g2.com/sellers/occam-36ce68cd-d1e3-488e-8d58-9cecbd47c718)
- **HQ Location:** Greater London, England, United Kingdom
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c62f3de8315bf75bcdfeb874f49ec3bd9a8185b9a1054023952b3f54caa6a34d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Foccam-networks-ltd&secure%5Burl_type%5D=linkedin_company_website)  
22 employees on LinkedIn®

### [READi System](https://www.g2.com/products/readi-system/reviews)

READi System is a utility billing software that provides the ultimate engine for regulated, de-regulated and complex billing.

#### Who Is the Company Behind READi System?

- **Seller:** [OpSolve](https://www.g2.com/sellers/opsolve)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

### [rostrvm Manager](https://www.g2.com/products/rostrvm-manager/reviews)

rostrvm Manager is an enterprise reporting, agent analytics and mangement application for call centers and the back office.

#### Who Is the Company Behind rostrvm Manager?

- **Seller:** [Rostrvm Solutions](https://www.g2.com/sellers/rostrvm-solutions)
- **Year Founded:** 1986
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

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Spotlight Categories

[Data Observability Software](https://www.g2.com/categories/data-observability)

[Bot Platforms Software](https://www.g2.com/categories/bot-platforms)

[Generative AI Infrastructure Software](https://www.g2.com/categories/generative-ai-infrastructure)

[E-Signature Software](https://www.g2.com/categories/e-signature)

[Core HR Software](https://www.g2.com/categories/core-hr)

Similar Categories

- [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci)
- [Contact Center](/categories/contact-center)

- [Contact Center AI Observability](/categories/contact-center-ai-observability)
- [Contact Center Knowledge Base](/categories/contact-center-knowledge-base)

- [Contact Center Quality Assurance](/categories/contact-center-quality-assurance)
- [Speech Analytics](/categories/speech-analytics)

[Browse Contact Center Workforce Themes](/categories/contact-center-workforce/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated October 3, 2024

Contact center workforce software enables companies to manage their call center employees’ schedules, activities, and performance. In businesses where call center responsiveness to incoming calls is critical, contact center workforce software helps businesses run the line of business efficiently. Contact center workforce software is used by managers of customer service call and contact centers to effectively monitor the quality of calls and manage agents’ time and learning. They can also be used by the agents themselves to self-schedule, submit time-off requests, receive feedback, and access training materials. Tools in this category are often used in conjunction with contact center infrastructure products, and can supplement other customer service-related tools like help desk and live chat products.

To qualify for inclusion in the Contact Center Workforce category, a product must:

- Forecast customer call demand
- Predict agent staffing numbers based on historical trends
- Allow for the creation and editing of agent work schedules
- Provide visibility into agents’ call volumes and performance
- Provide analytics dashboards and call recording to give managers insight into performance and quality

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