---
title: Contact Center Wallboards Reviews
meta_title: 'Contact Center Wallboards Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Contact Center Wallboards works for a business like yours.
date_modified: '2024-10-06'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# Contact Center Wallboards Reviews
**Vendor:** NovelVox  
**Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)
## About Contact Center Wallboards
Get a bird's eye view to proactively manage contact center performance. iVision Plus is an advanced monitoring platform that drives agent engagement and motivation through a visually impressive display of real-time contact center metrics. It collects data from multiple sources to provide a relevant view of the contact center. These metrics help to keep agents, supervisors, and administrators on track and in sync with their goals and the company’s milestones. This view is displayed graphically in a gamified, intuitive, and visually impressive manner, which empowers & motivates both supervisors and agents. iVision Plus's powerful suite of designer components and tools enables administrators to create custom wallboards as per the business needs. The solution also comes with pre-built, ready-to-use templates for general use cases. The solution can be used as a contact center wallboard and Agent Dashboard. While iVision wallboards can be used to display team-level KPIs and real-time metrics through intuitive and gamified wallboard designs, the agent dashboard focuses on optimizing agents' performance. Agent dashboard enables agents to optimize daily performance through a customized dashboard displaying data in the most useful manner. Features ⦿ A powerful suite of visually impressive designer components ⦿ Access to real-time contact center metrics right at the design time ⦿ Out-of-the-box, pre-designed, ready-to-use templates ⦿ Drag and drop designer studio for easy customization ⦿ Broadcast Messages/Flashers ⦿ Auto-discovery of network connection ⦿ Threshold customization






- [View Contact Center Wallboards pricing details and edition comparison](https://www.g2.com/products/contact-center-wallboards/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-15+22%3A07%3A47+-0500&secure%5Bsession_id%5D=b9241699-6ca6-4d4f-b9b1-17c888ff761a&secure%5Btoken%5D=91eca70a742144e5d35afdfb566fc477f43cb8091545873735945cb01e7409b6&format=llm_user)

## Contact Center Wallboards Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Workforce Management**
- Agent Availability
- Skills Management
- Shift Scheduling
- Agent Self-Service
- Mobile Access
- Service Level Agreement (SLA) Management
- Performance Management
- Queue Management
- Compliance Management
- Customer Experience Management
- Attendance Management
- Employee Management
- Time Off Management

**Administration**
- Automation
- Productivity Analysis
- Dashboards
- Labor Forecasting
- Intraday Management
- Quality Management

**Additional Functionality**
- Performance Metrics
- Leave Tracking
- Call Monitoring
- AI Copilot
- For Call Centers
- Employee Time Tracking
- Third-Party Integrations
- Generative AI
- Activity Monitoring
- Reporting/Analytics
- API
- Call Recording
- Approval Process Control
- Skills Tracking
- Activity Tracking
- Variable Workforce
- Employee Coaching Tools
- Employee Database
- Online Time Clock
- Agent Interface

## Top Contact Center Wallboards Alternatives
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