Contact Center Wallboards Reviews & Product Details

Get a bird's eye view to proactively manage contact center performance. iVision Plus is an advanced monitoring platform that drives agent engagement and motivation through a visually impressive display of real-time contact center metrics. It collects data from multiple sources to provide a relevant view of the contact center. These metrics help to keep agents, supervisors, and administrators on track and in sync with their goals and the company’s milestones. This view is displayed graphically in a gamified, intuitive, and visually impressive manner, which empowers & motivates both supervisors and agents. iVision Plus's powerful suite of designer components and tools enables administrators to create custom wallboards as per the business needs. The solution also comes with pre-built, ready-to-use templates for general use cases. The solution can be used as a contact center wallboard and Agent Dashboard. While iVision wallboards can be used to display team-level KPIs and real-time metrics through intuitive and gamified wallboard designs, the agent dashboard focuses on optimizing agents' performance. Agent dashboard enables agents to optimize daily performance through a customized dashboard displaying data in the most useful manner. Features ⦿ A powerful suite of visually impressive designer components ⦿ Access to real-time contact center metrics right at the design time ⦿ Out-of-the-box, pre-designed, ready-to-use templates ⦿ Drag and drop designer studio for easy customization ⦿ Broadcast Messages/Flashers ⦿ Auto-discovery of network connection ⦿ Threshold customization