# The Top 20 Easiest To Use Chatbots Software See the top Chatbots Software products based on usability ratings. A product’s usability score is calculated by a[proprietary algorithm](https://sell.g2.com/g2-scoring-methodologies)that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences. [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=See+the+top+Chatbots+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences&title=Easiest+To+Use+Chatbots+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3Ftab%3Deasiest_to_use) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Easiest+To+Use+Chatbots+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3Ftab%3Deasiest_to_use&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3Ftab%3Deasiest_to_use) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Easiest+To+Use+Chatbots+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3Ftab%3Deasiest_to_use%0aSee+the+top+Chatbots+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Easiest+To+Use+Chatbots+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3Ftab%3Deasiest_to_use%0aSee+the+top+Chatbots+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") The Top 20 Easiest To Use Chatbots Software [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=See+the+top+Chatbots+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences&title=Easiest+To+Use+Chatbots+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3Ftab%3Deasiest_to_use) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Easiest+To+Use+Chatbots+Software+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3Ftab%3Deasiest_to_use&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3Ftab%3Deasiest_to_use) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Easiest+To+Use+Chatbots+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3Ftab%3Deasiest_to_use%0aSee+the+top+Chatbots+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Easiest+To+Use+Chatbots+Software+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3Ftab%3Deasiest_to_use%0aSee+the+top+Chatbots+Software+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") [Collapse AllExpand All](#) Usability Score Compare [Expand/Collapse Birdeye](#) #1 [![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye")](/products/birdeye/reviews) [Birdeye](/products/birdeye/reviews) 9.3 [Expand/Collapse Birdeye](#) Overall Usability Score 9.3 Usability Score Breakdown Ease of Admin Average: 9.3 9.3 Ease of Use Average: 9.4 9.2 Meets Requirements Average: 9.3 9.3 Customer Segment Breakdown Small Business 47% Mid Market 35% Enterprise 18% [Expand/Collapse Qualified](#) #2 [![Qualified](https://images.g2crowd.com/uploads/product/hd_favicon/1552675057/qualified.svg "Qualified")](/products/qualified/reviews) [Qualified](/products/qualified/reviews) 9.2 [Expand/Collapse Qualified](#) Overall Usability Score 9.2 Usability Score Breakdown Ease of Admin Average: 9.3 9.1 Ease of Use Average: 9.4 9.0 Meets Requirements Average: 9.3 9.5 Customer Segment Breakdown Small Business 9% Mid Market 70% Enterprise 21% [Expand/Collapse MessageMind](#) #3 [![MessageMind](https://images.g2crowd.com/uploads/product/hd_favicon/bfa233cddd681a331cbb677fe3d69d24/messagemind.svg "MessageMind")](/products/messagemind/reviews) [MessageMind](/products/messagemind/reviews) 9.2 [Expand/Collapse MessageMind](#) Overall Usability Score 9.2 Usability Score Breakdown Ease of Admin Average: 9.3 10.0 Ease of Use Average: 9.4 10.0 Meets Requirements Average: 9.3 10.0 Customer Segment Breakdown Small Business 52% Mid Market 48% [Expand/Collapse Paylocity](#) #4 [![Paylocity](https://images.g2crowd.com/uploads/product/hd_favicon/bd6131cf9b0260bb95666ba5a37a54bb/paylocity.svg "Paylocity")](/products/paylocity/reviews) [Paylocity](/products/paylocity/reviews) 9.1 [Expand/Collapse Paylocity](#) Overall Usability Score 9.1 Usability Score Breakdown Ease of Admin Average: 9.3 9.2 Ease of Use Average: 9.4 9.1 Meets Requirements Average: 9.3 8.9 Customer Segment Breakdown Small Business 20% Mid Market 71% Enterprise 10% [Expand/Collapse Wati](#) #5 [![Wati](https://images.g2crowd.com/uploads/product/hd_favicon/1e61e7f92ca8c086d788d836910a4dff/wati.svg "Wati")](/products/wati/reviews) [Wati](/products/wati/reviews) 9.0 [Expand/Collapse Wati](#) Overall Usability Score 9.0 Usability Score Breakdown Ease of Admin Average: 9.3 9.1 Ease of Use Average: 9.4 9.1 Meets Requirements Average: 9.3 8.9 Customer Segment Breakdown Small Business 77% Mid Market 21% Enterprise 2% [Expand/Collapse Podium](#) #6 [![Podium](https://images.g2crowd.com/uploads/product/hd_favicon/7ad51b1556a385a48c1ebe601ccfab27/podium.svg "Podium")](/products/podium/reviews) [Podium](/products/podium/reviews) 9.0 [Expand/Collapse Podium](#) Overall Usability Score 9.0 Usability Score Breakdown Ease of Admin Average: 9.3 9.0 Ease of Use Average: 9.4 9.2 Meets Requirements Average: 9.3 9.0 Customer Segment Breakdown Small Business 60% Mid Market 35% Enterprise 5% [Expand/Collapse Talkdesk](#) #7 [![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk")](/products/talkdesk/reviews) [Talkdesk](/products/talkdesk/reviews) 9.0 [Expand/Collapse Talkdesk](#) Overall Usability Score 9.0 Usability Score Breakdown Ease of Admin Average: 9.3 8.7 Ease of Use Average: 9.4 9.0 Meets Requirements Average: 9.3 9.1 Customer Segment Breakdown Small Business 19% Mid Market 60% Enterprise 20% [Expand/Collapse Spur](#) #8 [![Spur](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_e8a1920e4485a6393476b3578312ba53/spurtastic-tech-spur.png "Spur")](/products/spurtastic-tech-spur/reviews) [Spur](/products/spurtastic-tech-spur/reviews) 8.9 [Expand/Collapse Spur](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 9.3 10.0 Ease of Use Average: 9.4 10.0 Meets Requirements Average: 9.3 9.5 Customer Segment Breakdown Small Business 85% Mid Market 15% [Expand/Collapse Breakout](#) #9 [![Breakout](https://images.g2crowd.com/uploads/product/hd_favicon/4d246d8f4aa3d97006d6c74a46f47463/breakout-2025-03-16.svg "Breakout")](/products/breakout-2025-03-16/reviews) [Breakout](/products/breakout-2025-03-16/reviews) 8.9 [Expand/Collapse Breakout](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 9.3 10.0 Ease of Use Average: 9.4 10.0 Meets Requirements Average: 9.3 10.0 Customer Segment Breakdown Small Business 60% Mid Market 37% Enterprise 3% [Expand/Collapse Zendesk for Customer Service](#) #10 [![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")](/products/zendesk-for-customer-service/reviews) [Zendesk for Customer Service](/products/zendesk-for-customer-service/reviews) 8.9 [Expand/Collapse Zendesk for Customer Service](#) Overall Usability Score 8.9 Usability Score Breakdown Ease of Admin Average: 9.3 8.5 Ease of Use Average: 9.4 8.7 Meets Requirements Average: 9.3 8.8 Customer Segment Breakdown Small Business 41% Mid Market 46% Enterprise 14% [Expand/Collapse Tidio](#) #11 [![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio")](/products/tidio/reviews) [Tidio](/products/tidio/reviews) 8.8 [Expand/Collapse Tidio](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 9.3 8.9 Ease of Use Average: 9.4 8.9 Meets Requirements Average: 9.3 8.6 Customer Segment Breakdown Small Business 90% Mid Market 9% Enterprise 1% [Expand/Collapse LiveChat](#) #12 [![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")](/products/livechat/reviews) [LiveChat](/products/livechat/reviews) 8.8 [Expand/Collapse LiveChat](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 9.3 9.3 Ease of Use Average: 9.4 9.5 Meets Requirements Average: 9.3 9.2 Customer Segment Breakdown Small Business 45% Mid Market 37% Enterprise 18% [Expand/Collapse Chatling](#) #13 [![Chatling](https://images.g2crowd.com/uploads/product/hd_favicon/e4ce37878a1969f79e665ae323c23419/chatling.svg "Chatling")](/products/chatling/reviews) [Chatling](/products/chatling/reviews) 8.8 [Expand/Collapse Chatling](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 9.3 9.2 Ease of Use Average: 9.4 9.5 Meets Requirements Average: 9.3 9.0 Customer Segment Breakdown Small Business 94% Mid Market 4% Enterprise 1% [Expand/Collapse Chatbot Builder AI](#) #14 [![Chatbot Builder AI](https://images.g2crowd.com/uploads/product/hd_favicon/a6d32a3c5dcb2f8ba8935a04b7160836/chatbot-builder-ai.svg "Chatbot Builder AI")](/products/chatbot-builder-ai/reviews) [Chatbot Builder AI](/products/chatbot-builder-ai/reviews) 8.8 [Expand/Collapse Chatbot Builder AI](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 9.3 10.0 Ease of Use Average: 9.4 9.8 Meets Requirements Average: 9.3 9.9 Customer Segment Breakdown Small Business 96% Mid Market 4% [Expand/Collapse Humanly](#) #15 [![Humanly](https://images.g2crowd.com/uploads/product/hd_favicon/dcfac985b3de6c56c2c060b5816805f7/humanly.svg "Humanly")](/products/humanly/reviews) [Humanly](/products/humanly/reviews) 8.8 [Expand/Collapse Humanly](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 9.3 9.7 Ease of Use Average: 9.4 9.8 Meets Requirements Average: 9.3 9.7 Customer Segment Breakdown Small Business 25% Mid Market 48% Enterprise 27% [Expand/Collapse Genesys Cloud CX](#) #16 [![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")](/products/genesys-cloud-cx/reviews) [Genesys Cloud CX](/products/genesys-cloud-cx/reviews) 8.8 [Expand/Collapse Genesys Cloud CX](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 9.3 9.3 Ease of Use Average: 9.4 9.0 Meets Requirements Average: 9.3 9.2 Customer Segment Breakdown Small Business 14% Mid Market 45% Enterprise 40% [Expand/Collapse HelpCrunch](#) #17 [![HelpCrunch](https://images.g2crowd.com/uploads/product/hd_favicon/1517442658/helpcrunch.svg "HelpCrunch")](/products/helpcrunch/reviews) [HelpCrunch](/products/helpcrunch/reviews) 8.7 [Expand/Collapse HelpCrunch](#) Overall Usability Score 8.7 Usability Score Breakdown Ease of Admin Average: 9.3 9.4 Ease of Use Average: 9.4 9.7 Meets Requirements Average: 9.3 9.5 Customer Segment Breakdown Small Business 84% Mid Market 15% Enterprise 1% [Expand/Collapse Fin](#) #18 [![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")](/products/fin/reviews) [Fin](/products/fin/reviews) 8.7 [Expand/Collapse Fin](#) Overall Usability Score 8.7 Usability Score Breakdown Ease of Admin Average: 9.3 8.5 Ease of Use Average: 9.4 8.7 Meets Requirements Average: 9.3 8.7 Customer Segment Breakdown Small Business 58% Mid Market 38% Enterprise 5% [Expand/Collapse kapa.ai](#) #19 [![kapa.ai](https://images.g2crowd.com/uploads/product/hd_favicon/ea53cf9ec2f8b40f149ec591acb6bdcf/kapa-ai.svg "kapa.ai")](/products/kapa-ai/reviews) [kapa.ai](/products/kapa-ai/reviews) 8.7 [Expand/Collapse kapa.ai](#) Overall Usability Score 8.7 Usability Score Breakdown Ease of Admin Average: 9.3 9.5 Ease of Use Average: 9.4 9.7 Meets Requirements Average: 9.3 9.2 Customer Segment Breakdown Small Business 13% Mid Market 71% Enterprise 16% [Expand/Collapse Expertise AI](#) #20 [![Expertise AI](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_8c1d2f9a7e7c12594519dbacfda0c2a2/expertise-ai.png "Expertise AI")](/products/expertise-ai/reviews) [Expertise AI](/products/expertise-ai/reviews) 8.7 [Expand/Collapse Expertise AI](#) Overall Usability Score 8.7 Usability Score Breakdown Ease of Admin Average: 9.3 9.8 Ease of Use Average: 9.4 9.8 Meets Requirements Average: 9.3 9.6 Customer Segment Breakdown Small Business 74% Mid Market 26%