The Top 20 Easiest To Use Chatbots Software

See the top Chatbots Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Birdeye

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.4

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.3

9.3

Customer Segment Breakdown

Small Business

47%

Mid Market

34%

Enterprise

19%

Qualified

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.0

Ease of Use

Average: 9.4

9.0

Meets Requirements

Average: 9.3

9.5

Customer Segment Breakdown

Small Business

Mid Market

70%

Enterprise

21%

MessageMind

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.3

10.0

Ease of Use

Average: 9.4

10.0

Meets Requirements

Average: 9.3

10.0

Customer Segment Breakdown

Small Business

52%

Mid Market

48%

Podium

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.0

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.3

8.8

Customer Segment Breakdown

Small Business

61%

Mid Market

34%

Enterprise

Wati

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.1

Ease of Use

Average: 9.4

9.1

Meets Requirements

Average: 9.3

8.9

Customer Segment Breakdown

Small Business

77%

Mid Market

21%

Enterprise

Paylocity

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.7

Ease of Use

Average: 9.4

8.9

Meets Requirements

Average: 9.3

9.0

Customer Segment Breakdown

Small Business

20%

Mid Market

71%

Enterprise

10%

Spur

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.3

10.0

Ease of Use

Average: 9.4

10.0

Meets Requirements

Average: 9.3

9.5

Customer Segment Breakdown

Small Business

85%

Mid Market

15%

Breakout

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.3

10.0

Ease of Use

Average: 9.4

10.0

Meets Requirements

Average: 9.3

10.0

Customer Segment Breakdown

Small Business

61%

Mid Market

35%

Enterprise

Talkdesk

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.6

Ease of Use

Average: 9.4

8.9

Meets Requirements

Average: 9.3

9.0

Customer Segment Breakdown

Small Business

20%

Mid Market

60%

Enterprise

20%

#10

Zendesk for Customer Service

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.5

Ease of Use

Average: 9.4

8.6

Meets Requirements

Average: 9.3

8.7

Customer Segment Breakdown

Small Business

41%

Mid Market

46%

Enterprise

14%

#11

Tidio

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.9

Ease of Use

Average: 9.4

8.9

Meets Requirements

Average: 9.3

8.6

Customer Segment Breakdown

Small Business

90%

Mid Market

Enterprise

#12

LiveChat

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.3

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.3

9.2

Customer Segment Breakdown

Small Business

45%

Mid Market

37%

Enterprise

18%

#13

Humanly

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.7

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.3

9.8

Customer Segment Breakdown

Small Business

25%

Mid Market

48%

Enterprise

27%

#14

Genesys Cloud CX

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.3

Ease of Use

Average: 9.4

9.0

Meets Requirements

Average: 9.3

9.2

Customer Segment Breakdown

Small Business

14%

Mid Market

45%

Enterprise

41%

#15

HelpCrunch

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.4

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.3

9.6

Customer Segment Breakdown

Small Business

84%

Mid Market

15%

Enterprise

#16

kapa.ai

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.5

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.3

9.2

Customer Segment Breakdown

Small Business

16%

Mid Market

70%

Enterprise

14%

#17

QuickReply.ai

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.3

9.1

Ease of Use

Average: 9.4

9.3

Meets Requirements

Average: 9.3

9.4

Customer Segment Breakdown

Small Business

67%

Mid Market

32%

Enterprise

#18

Chatbot Builder AI

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.3

10.0

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.3

9.9

Customer Segment Breakdown

Small Business

96%

Mid Market

#19

Fin

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.3

8.5

Ease of Use

Average: 9.4

8.8

Meets Requirements

Average: 9.3

8.7

Customer Segment Breakdown

Small Business

58%

Mid Market

38%

Enterprise

#20

Mongoose AI Engagement Platform

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.3

10.0

Ease of Use

Average: 9.4

9.9

Meets Requirements

Average: 9.3

9.9

Customer Segment Breakdown

Small Business

21%

Mid Market

56%

Enterprise

23%