Best Call Center Infrastructure (CCI) Software - Page 38

Tringy

Our Business Transforms communication and enterprise networks from a legacy environment to VoIP and cloud-based communication

Trring me

Trring Me is a one-stop Omnichannel Solution that provides customized and convenient customer care, broaden the reach and improves engagements by allowing interaction with existing and new customers on popular social platforms like Whatsapp, Instagram, Facebook, and Telegram!

Trustane

Trustane is managed VICIdial hosting on a VPS or on dedicated cores. A customer orders a server, picks the region closest to the numbers they call, and the VICIdial logins appear in the Trustane portal a few minutes later. From then on Trustane handles the patching, the backups and the monitoring. Each server runs a chosen, tested VICIdial revision, hardened and patched, with TLS. Backups are held off the server nightly, and recordings are compressed at the source with retention enforced. The web console shows every server live in one place, with wallboards and alerts for callers waiting, drops at 3% or more, leads running out and screens that stop reporting. Customers bring their own carrier with no markup and pay by the hour, capped monthly, with no per-agent licence. VICIdial is a trademark of its owner. Trustane is an independent hosting provider.

TrustID

Automatic caller authentication.

TVox Omnichannel Contact Center

Twilio

Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers.

Average Rating: 4.1/5.0

Total Reviews: 492

TxContact

Telenetix’s TxContact is an Omni-channel Contact Center Platform specifically designed and developed to enable Enterprises to engage with their customers seamlessly, track customer interactions over multiple channels by logging every interaction over every channel on a common CRM or a database, and implementing a workflow to streamline a transaction from start to end by assigning tasks to relevant support teams based on pre-defined business rules.

Ubicentrex

Ubicentrex is a cloud-based telephony software designed to centralize, manage, and simplify professional call handling and appointment management. It is primarily used by medical secretaries, call centers, and service-based businesses that need to handle a large volume of incoming calls efficiently. The platform combines VoIP, call routing, interactive voice response (IVR), voicemail, call recording, and real-time analytics in a single intuitive interface. Ubicentrex improves responsiveness, reduces manual effort, and ensures better client follow-up across teams. Key benefits include : Centralized dashboard to manage calls, users, and schedules Real-time supervision and call analytics Scalable infrastructure, adaptable to multi-site businesses Intuitive interface, minimal training required Secure, GDPR-compliant hosting Ubicentrex is used by professionals who need a reliable, flexible, and modern communication tool to support daily operations, especially in time-sensitive environments like healthcare and customer service.

uContact

uContact is net2phone's cloud & omnichannel contact center solution that enables its users to manage all their voice and text interactions in the same place. This way, it makes agents' work simpler, more organized, and -why not- more enjoyable too; and helps increase your productivity levels by 300%. Thanks to uContact's market-leader dialers, bots, WhatsApp and social media integrations, IVR, real-time dashboards, and many other features, our clients can provide a better Customer Experience to their own customers in every interaction, through every channel. And the best thing is, with its Drag-and-Drop development tools, uContact is made to adapt to each clients' needs. Jump to uContact and reinvent yourself.

Average Rating: 4.6/5.0

Total Reviews: 27

Unified Dialer

Unified Dialer is cloud-based call center software for high-volume enterprise operations. It combines predictive dialing with automated compliance to reduce telecom management overhead, filtering non-productive calls to minimize agent idle time. The platform unifies voice, WhatsApp, and email into a single inbox for streamlined communication. Compliance features include real-time lead list scrubbing against the National Customer Preference Register and automated DLT synchronization for regulatory adherence. It supports cloud, private VPC, and on-premise deployments while integrating with existing telecom infrastructure. SIP failover ensures redundancy. Native connectors enable CRM integration with platforms like Salesforce and Zoho, while REST API support allows custom database connections. Agents use a browser-based WebRTC interface, eliminating software installation. Dashboards provide insights into agent performance and campaign metrics for oversight.

UniVoIP

UniVoIP has been a pioneering leader in Cloud Communications and VoIP technology. Headquartered in El Segundo, California Ð we have helped thousands of clients nationwide to shed intricate on-premise infrastructure in exchange for Cloud-hosted services. Opening the way for offices to become flexible, mobile and efficient in todayÕs ever evolving work environment.

Average Rating: 4.5/5.0

Total Reviews: 3

Vaspian

Vaspian is a business communications company founded in Buffalo, New York in 2004 and serving businesses nationwide. The company helps organizations manage conversations more effectively through business phone systems, call center software, predictive dialing, business messaging, speech analytics, and AI-powered communication tools. Built directly into the platform are real-time transcription, sentiment analysis, call analytics, compliance monitoring, and conversation intelligence that help businesses understand what happens after a call begins, not just how it connects. The foundation remains simple: reliable communications, transparent pricing, and responsive support. Vaspian delivers 99.99% uptime, helps many customers reduce monthly communication costs by 25% or more, and provides 24/7/365 in-house support with an average response time of nine seconds. No outsourced support. No complicated contracts. Just technology backed by people who care.

VBVoice

Pronexus VBVoice, Interactive Voice Response (IVR) enables fast development of feature-rich inbound and outbound IVR solutions that cut costs, improve customer service and streamline internal processes. The GUI-based VBVoice toolkit is complemented by powerful programming capabilities.

ViaDialog

ViaDialog: the sovereign AI contact center platform ViaDialog is a French cloud contact center platform that combines omnichannel customer service, AI agents and real-time analytics in a single solution. Designed, operated and hosted in France, it gives organizations full control over their customer data, with no dependency on non-European cloud providers. Available in French, English, German, Spanish and Dutch. ViaFlow centralizes voice, email, chat, SMS and social channels in one agent interface, with intelligent routing, IVR and native CRM integrations, so teams handle every interaction with full customer context. Real-time Agent Assist suggests answers and next steps during complex conversations. AI Agents (chatbots and voicebots). ViaDialog AI agents handle customer requests end-to-end, by phone (voicebots, or callbots) and on web chat and messaging (chatbots). Connected to your CRM and business systems, they don’t just answer: they reschedule appointments and update customer records, then hand over to human agents with full context when needed. They run 24/7 and can be deployed on top of ViaFlow or as a standalone layer in front of an existing contact center. ViaSpeech (voicebot and callbot) handles inbound and outbound calls, including appointment booking. ViaSay is the chatbot for web chat and messaging. Outbound campaigns run automated and predictive dialing for sales, collection and customer care, connected to your CRM. ViaBrain, ViaDialog’s speech analytics solution, transcribes every call with over 95% accuracy, summarizes it and analyzes it with AI. Analytics and quality turn every conversation into insight: automatic transcription, sentiment detection, call summaries and AI-driven quality monitoring to coach agents and improve performance. Open by design. A complete API layer lets your teams integrate ViaDialog with any business system and build custom customer journeys. ViaDialog serves 150+ organizations in banking, insurance, energy, public services and retail, with 99.99% availability and AI models fine-tuned to each business context.

Average Rating: 5.0/5.0

Total Reviews: 2

Vicidial Customization

If your VICIdial environment needs customization, integration, or technical improvements, our team can help. We work with businesses that need more than a standard setup, providing Custom VICIdial CRM Integration, campaign configuration, workflow improvements, reporting enhancements, and third-party connectivity. Explore Solution : https://kingasterisk.com/services/custom-vicidial