Best Call Center Infrastructure (CCI) Software - Page 12

How Many Call Center Infrastructure (CCI) Software Products Does G2 Track?

Total Products under this Category: 408

Category Stats (Oct 2026)

  • Average Rating: 4.42/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: CTI Connector (+3.71%) - Among all products in this category, CTI Connector recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Call Center Infrastructure (CCI) Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 41,000+ Authentic Reviews
  • 408+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Call Center Infrastructure (CCI) Software

G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence

Highlighted products: RingEX, Aircall, Nextiva, Five9 Intelligent Cloud Contact Center Platform, Talkdesk, CloudTalk, Genesys Cloud CX, and Webex Calling.

Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=aircall&focus%5B%5D=nextiva&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=talkdesk&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=webex-calling)

Qcloud Light Call Center Solution

Affordable Light Call Center Software to help you manage your agents and queues. Improve Your Call Center With Qcloud Monitor the performance of the entire call center, coach agents, and manage your queues with role-based dashboards, reports, and insights. Live Call Center Dashboards Qcloud dashboards offer real-time data and metrics, enabling agents and supervisors to quickly see call volumes, wait times, and agent availability. Optimize Your IVR With Analytics Say goodbye to queue bottlenecks! See which IVR menu options are most popular and streamline call routing. Reduce Queue Wait Times Use Qcloud's predictive analytics to anticipate queue volume and optimize staffing resources to minimize customer time-in-queue. Manage The KPI’s You Need Qcloud measures the call center KPI’s that contribute to your goals and deliver the best customer experience, call center efficiency, and customer satisfaction. Meet Service-Level Targets Dashboards allow supervisors to monitor service level metrics such as average handle time, first-call resolution, and customer satisfaction, enabling them to take proactive measures to meet targets. Configure KPI Threshold Alerts Qcloud sends real-time alerts and notifications to supervisors and agents, allowing you to promptly address critical issues, such as long wait times. Improve Agent Performance Monitoring of individual agent performance in Qcloud and empower supervisors to identify areas for improvement and provide targeted coaching and training. Live Agent Stats Empower your agent workforce with Qcloud so they can monitor their personal stats and keep an eye on wrap-up times. Gamify With Motivational Wallboards Set targets and achievable goals then use Qcloud wallboards to create healthy competition within your call center agents. Bad Mood Detection Qcloud uses AI for sentiment detection to display which keywords are frequently being used and alert you to any challenging conversations.

Average Rating: 3.5/5.0

Total Reviews: 1

How Do G2 Users Rate Qcloud Light Call Center Solution?

  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 6.7/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Qcloud Light Call Center Solution?

  • Seller: Metropolis Corp
  • HQ Location: Fort Lauderdale, US
  • Twitter: @metropoliscorp
    303 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

Qlive Agent and Queue Management (On-Premise)

Manage agents and call queues with QLive, an on-premise informal contact center solution. QLive's dashboard features include configurable tools to view the call data that matters most to your business. Display the performance of your queues, caller abandonment rates and agent activities with intuitive drag-and-drop navigation.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Qlive Agent and Queue Management (On-Premise)?

  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 6.7/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Qlive Agent and Queue Management (On-Premise)?

  • Seller: Metropolis Corp
  • HQ Location: Fort Lauderdale, US
  • Twitter: @metropoliscorp
    303 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Qlive Agent and Queue Management (On-Premise)?

AI-generated summary from verified user reviews

Pros
  • Users value the customizability of Qlive Agent, allowing them to tailor features to fit budget constraints effectively.
Cons
  • Users express concern over the limited functionality due to lack of mobile compatibility, impacting remote work effectiveness.
  • Users find the lack of mobile compatibility limits agent access and effectiveness, especially during busy calling periods.

What Are Recent G2 Reviews of Qlive Agent and Queue Management (On-Premise)?

Quvu

Quvu is an innovative, fully cloud-based contact centre management system. Our self-built technology empowers businesses to positively transform how they handle customer contact, analyse performance and improve agent productivity. Incorporating Predictive and Preview Dialling, our advanced iQ Wallboard, Real-Time Customisable Statistics, Ofcom & TPS Compliance and many more intelligent features, Quvu delivers tangible benefits to call centres of all sizes. Powered through an award-winning VoIP platform, everything you need to manage your entire operation is accessed through a user-friendly web interface in just your web browser. Whether you’re looking to increase sales, conduct market research or guarantee customer retention, Quvu helps you speak to more customers and prospects whilst providing you with the tools that will present valuable and actionable insights that you can use to improve performance.

Average Rating: 3.0/5.0

Total Reviews: 1

Who Is the Company Behind Quvu?

Who Uses This Product?

  • Company Size: 100% Small

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Salesquared IVRS

We are Salesquared, a software-as-a-service company that provides unified communications (“UCaaS”) across Cloud Telephony, Sales CRM, SMS, Voice, Email, Click-to-Call, Drip Marketing, Smart Attendance, & Lead generation services.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Salesquared IVRS?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.3/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Salesquared IVRS?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Salesquared IVRS?

Sarv Cloud Telephony

Just four steps to finish a promising call center without any hassle

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Sarv Cloud Telephony?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Sarv Cloud Telephony?

  • Seller: sarv.com
  • Year Founded: 2011
  • HQ Location: Jaipur, IN
  • Twitter: @SarvOfficial
    4,190 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    309 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Sarv Cloud Telephony?

What Are G2 Users Discussing About Sarv Cloud Telephony?

ServiceNow Telecommunications Service Operations Management

Consolidate event data on the Now Platform for evaluation and action. Streamline your response to telecommunications network issues with machine learning and advanced analytics.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind ServiceNow Telecommunications Service Operations Management?

  • Seller: ServiceNow
  • Year Founded: 2004
  • HQ Location: Santa Clara, CA
  • Twitter: @servicenow
    55,548 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    35,078 employees on LinkedIn®
  • Ownership: NYSE:NOW

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of ServiceNow Telecommunications Service Operations Management?

Sip2Dial

Sip2dial offers best call center software for any business to win more customers and deliver better customer service at lower cost. The beautifully crafted user interface of our call center software allows you to manage calls, emails and digital channels with a single click.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Sip2Dial?

  • Seller: Sip2Dial
  • Year Founded: 2017
  • HQ Location: Los Angeles, US
  • LinkedIn® Page: in.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Sip2Dial?

What Are G2 Users Discussing About Sip2Dial?

Solus One

Inbound/Outbound Call Center is blended solution that provides you with a prodictive dialer, agent scripting and real-time reporting, as well as, CRM, call conferencing, and more.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind Solus One?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Solus One?

What Are G2 Users Discussing About Solus One?

SynXis Voice Agent

A command center for your call center agents

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind SynXis Voice Agent?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of SynXis Voice Agent?

What Are G2 Users Discussing About SynXis Voice Agent?

TalkChief

Talkchief is the ultimate solution for all your team's communication needs. With Talkchief, you can easily manage all of your team's chats, video calls, and file sharing, all in one powerful and intuitive platform. Whether you're collaborating on a project, conducting a virtual meeting, or just need to quickly share a file, Talkchief has got you covered. Say goodbye to juggling multiple communication apps and hello to streamlined, effortless teamwork. With Talkchief, you can enjoy a host of features designed to make your team's communication seamless and efficient. From HD video and audio calls to real-time chat, screen sharing, and file storage, everything is at your fingertips. Plus, with cross-device compatibility, you can access your conversations and files from anywhere, whether you're on your desktop, laptop, or mobile device. So you can stay in touch and productive, no matter where you are. At Talkchief, we understand that great communication is the foundation of any successful team. That's why we've created a platform that is both powerful and user-friendly, ensuring that everyone on your team can easily stay connected and productive. So if you're looking for a better way to communicate and collaborate with your team, give Talkchief a try today and experience the future of team communication!

Average Rating: 4.8/5.0

Total Reviews: 2

Who Is the Company Behind TalkChief?

  • Seller: TalkChief
  • Year Founded: 2019
  • HQ Location: California, US
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of TalkChief?

What Are G2 Users Discussing About TalkChief?

Teldrip Signal

Teldrip Signal is an all-in-one cloud telephony and revenue communication platform built for modern sales, support, and operations teams. It replaces fragmented calling tools, spreadsheets, and hardware-based PBX systems with a single browser-based workspace where teams can place and receive calls, run outbound calling campaigns, configure IVR flows, monitor call quality, and turn every conversation into AI-powered, actionable data — all without provisioning any on-premise equipment. Power dialing and campaign management At the core of Teldrip Signal is a flexible dialer engine with four distinct calling modes, each suited to a different outreach motion: - Preview Dialing — reps review contact and account context before a call connects, ideal for high-touch enterprise sales. - Progressive Dialing — the system dials the next contact automatically as soon as a rep is free, keeping talk time high without overwhelming reps. - Power Dialing — multiple lines are dialed per rep simultaneously, maximizing connect volume for high-velocity outbound teams. - Predictive Dialing — an AI-driven pacing algorithm predicts rep availability and answer likelihood in real time, dialing ahead of agent availability to minimize idle time across large outbound campaigns. Campaigns are built through a guided Campaign Builder, with contact list uploads, call scripts, disposition trees for structured outcome logging, and configurable retry and callback rules. A built-in Spam-Risk and Throttle Signal panel uses AI-based number reputation scoring to monitor pacing in real time, protecting answer rates and keeping outbound numbers ahead of carrier-level spam flagging. Revenue Dialer for live execution Layered on top of Campaigns, the Revenue Dialer is a live, real-time execution workspace for outbound calling — giving managers AI-surfaced visibility into which reps are active, which queues are moving, and where bottlenecks are forming, across multiple concurrent campaigns. Inbound calling, Outbound Calling, and softphone Teldrip Signal includes a full browser-based softphone for inbound and outbound calling, with call transfers, hold, mute, and multi-party conferencing. Call Quality and AI-powered coaching The Call Quality module gives teams AI-driven visibility into every conversation through a Review Queue, Voice Quality monitoring, a Keyword Library that automatically flags compliance risks or competitor mentions, and Scorecards for structured QA evaluations. Agent KPIs and Insights dashboards use AI analytics to surface performance trends across teams, while a Calibration and Audit workflow keeps QA scoring consistent across reviewers. Every call is recorded, transcribed, and diarized automatically using AI speech models, giving supervisors a searchable record of every interaction for coaching, dispute resolution, and compliance review. Number provisioning, Number Scoring, and CNAM Teldrip Signal handles DID and number provisioning directly in-platform, backed by AI-driven Number Scoring that continuously evaluates each business number's carrier reputation and spam-flag risk — surfacing at-risk numbers before they hurt connect rates, so teams know exactly when to rotate or retire a number. CNAM (Caller ID name) management is built in as well, so outbound calls display a verified business name instead of "Unknown Caller," directly improving pickup rates. Teldrip Signal also manages 10DLC brand registration and messaging campaign compliance for U.S. SMS, letting businesses register a brand, create a messaging campaign against carrier-approved use cases, and assign numbers to approved campaigns with transparent, usage-based pricing shown up front. Identity verification and trust To keep the platform compliant and reduce fraud risk, Teldrip Signal includes workspace-level KYC identity verification before a business can purchase numbers or place outbound calls, with a straightforward hosted verification flow and clear status indicators throughout the account. CRM and workflow integrations Teldrip Signal connects natively with CRM platforms including HubSpot and Zoho, syncing contacts, call logs, and dispositions automatically so reps never re-key data between systems. A centralized Integrations hub in Settings manages authentication and sync status for every connected tool. User management and access control Teldrip Signal supports granular role-based access control through its Agent Console Access model — separating what a user is permitted to do (Role), the working environment they see (Console Profile), and the data they can access (Access Level) — making it straightforward to onboard agents, supervisors, and administrators with exactly the right level of visibility, even across large, multi-team organizations. AI analytics across every module Every module in Teldrip Signal — dialing, campaigns, call quality, number management, and CRM sync — is backed by AI analytics, turning raw call activity into real-time signals: predictive dial pacing, automated QA scoring, number reputation scoring, keyword and sentiment flagging, and performance trend detection. Rather than bolting AI onto reporting after the fact, Teldrip Signal uses it to actively improve connect rates, agent coaching, and number health as teams work. Reporting and call analytics Every call, campaign, and agent interaction feeds into Teldrip Signal's reporting layer, giving managers visibility into call volume, connect rates, disposition trends, and agent productivity. Billing and transparent pricing Teldrip Signal runs on transparent, seat-based billing with a workspace wallet for usage-based costs like number purchases and messaging campaigns, so finance teams always know what they're spending and why. Who it's for Teldrip Signal is built for SMB and enterprise sales teams, customer support organizations, and contact centers that rely on the phone as a core revenue and service channel — anywhere teams need reliable cloud calling, AI-driven call quality, compliant messaging, and real conversation data, in one connected platform instead of five disconnected tools.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Teldrip Signal?

  • Seller: Teldrip
  • Year Founded: 2024
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®
  • Ownership: Teldrip
  • Phone: +18552397670

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Teldrip Signal?

telecommunication services

Teloz is the pinnacle of advanced technology in the world of cloud contact centers. Teloz is an AI-powered solution that offers an omnichannel experience, combining the latest features with unparalleled efficiency. With its state-of-the-art cloud contact center, Teloz ensures seamless customer interactions across multiple channels. Experience the cutting-edge capabilities of Teloz as it transforms customer service through its innovative AI algorithms and advanced analytics. Elevate your contact center operations to new heights with Teloz, where technology meets excellence.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate telecommunication services?

  • Call Routing: 6.7/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 6.7/10 (Category avg: 8.8/10)

Who Is the Company Behind telecommunication services?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About telecommunication services?

AI-generated summary from verified user reviews

Cons
  • Users often experience technical issues with long wait times for support, impacting overall service satisfaction.
  • Users often experience long waiting times for support, making it frustrating to resolve technical issues.

What Are Recent G2 Reviews of telecommunication services?

The Telephony Co.

At The Telephony Co., we provide outstanding cloud communication solutions designed to elevate your business operations. Our key offerings include advanced Cloud PBX systems, powered by 3CX, renowned for their reliability and flexibility. Our Cloud Contact Centre solutions enhance customer interactions, ensuring seamless communication across various channels. We are committed to delivering excellent 3CX support, with a dedicated team ready to assist you around the clock. Our expertise in managing 3CX installations and providing ongoing support ensures that your communication systems are always running smoothly. In addition to our core services, we offer Toll-Free and Local Numbers in over 40+ countries, allowing businesses to expand their reach and maintain a professional presence globally. Our comprehensive solutions and commitment to service excellence make us a leading choice for businesses looking to optimize their communication infrastructure. Experience the difference with The Telephony Co., where our innovative Cloud PBX solutions, expert 3CX support, and global number coverage combine to deliver unparalleled service and efficiency. Discover how our tailored communication solutions can drive growth and enhance your business interactions.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate The Telephony Co.?

  • Call Routing: 8.3/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind The Telephony Co.?

Who Uses This Product?

  • Company Size: 100% Large

What Do G2 Reviewers Say About The Telephony Co.?

AI-generated summary from verified user reviews

Pros
  • Users highly value the responsive customer support provided by The Telephony Co., enhancing their overall experience.
  • Users love the ease of use with The Telephony Co., enjoying seamless integration and reliable customer support.
  • Users love the easy integrations of The Telephony Co., seamlessly connecting with platforms like Salesforce for convenience.
  • Users value the flexibility of The Telephony Co., enjoying seamless operation on both local and remote servers.
  • Users love the seamless integrations with platforms like Salesforce, enhancing efficiency and flexibility in their workflow.

What Are Recent G2 Reviews of The Telephony Co.?

Thirdlane Multi Tenant PBX

Thirdlane Multi-Tenant PBX is a white-label UCaaS platform for MSPs, service providers, and telecom resellers who need scale, control, and margin. Launch branded voice, messaging, and collaboration for thousands of tenants from a single platform, with APIs and CRM integrations to automate provisioning, billing, and workflows. Deploy cloud, on-prem, or hybrid to fit your model. Main features: - True multi-tenant architecture with per-tenant isolation, templates, and policies - VoIP calling with IVR, queues, recording, and advanced routing - Branding and white-label controls - APIs, webhooks, and CRM integrations for click-to-call and screen pops - Centralized provisioning, role-based admin, and audit logs - Messaging Queues for inbound SMS and WhatsApp - faster response and smoother workflows - Powerful dashboards on demand - with Grafana integration (optional) - Real-time system dashboards for platform admins - live visibility across the platform - Call analysis reports - clear visuals and quick insights - DID-level outbound message limits - daily and monthly controls for safety and compliance - Flexible deployment options - cloud, on-prem, or hybrid - Thirdlane Connect - white-label softphone, omnichannel messaging, and video app See how Thirdlane helps MSPs, UCaaS providers, resellers, and enterprises deliver white-label multi-tenant communications. Request a live demo today: https://www.thirdlane.com

Average Rating: 3.8/5.0

Total Reviews: 2

How Do G2 Users Rate Thirdlane Multi Tenant PBX?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Thirdlane Multi Tenant PBX?

  • Seller: Thirdlane
  • Year Founded: 2003
  • HQ Location: Fairfax, US
  • Twitter: @thirdlanepbx
    47 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®
  • Ownership: Third Lane Technologies, LLC

Who Uses This Product?

  • Company Size: 100% Medium

What Do G2 Reviewers Say About Thirdlane Multi Tenant PBX?

AI-generated summary from verified user reviews

Pros
  • Users value the efficient communication capabilities of Thirdlane Multi Tenant PBX, making client management seamless and effective.
  • Users commend the helpful customer support from Thirdlane, particularly appreciating the founder's dedication to customer satisfaction.
  • Users find the user-friendly interface of Thirdlane Multi Tenant PBX essential for efficient daily communication across multiple clients.
  • Users find Thirdlane Multi Tenant PBX to be remarkably easy to use, thanks to attentive support from the founder.
  • Users find the easy communication with the helpful founder invaluable for a better experience with Thirdlane.
Cons
  • Users find the interface complicated, leading to dissatisfaction and a perception of being outdated among customers.
  • Users find the interface complex, leading to dissatisfaction and a perception of being outdated among customers.
  • Users find the complex process of Thirdlane Multi Tenant PBX challenging, impacting customer satisfaction and user experience.
  • Users find the interface complicated, leading to dissatisfaction and perceptions of being outdated by customers.
  • Users find the interface overly complicated, leading to dissatisfaction and a perception of being outdated.

What Are Recent G2 Reviews of Thirdlane Multi Tenant PBX?

Upcall

Upcall is a collaborative call outsourcing platform, allowing businesses from around the world to create smart outbound call campaigns in less than 5 minutes and ready to make sales, survey and marketing phone calls.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Upcall?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Upcall?

  • Seller: Upcall
  • Year Founded: 2016
  • HQ Location: Covina, US
  • Twitter: @upcall_com
    261 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Upcall?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024