Best AI IT Agents Software for Small Business

How Many AI IT Agents Software Products Does G2 Track?

Total Products under this Category: 148

Category Stats (Oct 2026)

  • Average Rating: 4.61/5 (↓0.02 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: CloudThinker (+0.36%) - Among all products in this category, CloudThinker recorded the largest rating increase compared to last month

Last updated: October 07, 2026

How Does G2 Rank AI IT Agents Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 8,400+ Authentic Reviews
  • 148+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for AI IT Agents Software

G2 Grid® for AI IT Agents Software plotting products by satisfaction and market presence

Highlighted products: Salesforce IT Service, Remote Monitoring and Management, ServiceNow AI Agents, Harmony, ServiceNow EmployeeWorks, CloudThinker, and illumichat.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-it-agents/grids.json?focus%5B%5D=salesforce-it-service&focus%5B%5D=remote-monitoring-and-management&focus%5B%5D=servicenow-ai-agents&focus%5B%5D=harmony-io&focus%5B%5D=servicenow-employeeworks&focus%5B%5D=cloudthinker&focus%5B%5D=illumichat&segment=small-business)

Salesforce IT Service

Solve IT problems proactively, 24/7 with AI agents. Built natively on the #1 service platform – Salesforce – Agentforce IT Service is more than an ITSM solution. Empower your employees to resolve issues right where they work using AI agents for employees– in Slack, Teams, and more. Autonomously manage the full service lifecycle, from incident to change management, on a single, unified data model. Scalable and secure, it ensures round the clock support while reducing MTTR and boosting overall organizational productivity. Salesforce Agentforce IT Service is an IT Service Management (ITSM) platform powered by AI agents for employees and IT Teams and built natively on the Salesforce Agentforce 360 Platform. Designed for modern, fast-moving enterprises, it unifies IT operations, asset management, and employee service lifecycle delivery on a single, shared data model (Data and Context 360). By removing the friction of disconnected point tools, Agentforce IT Service bridges the gap between service requests and backend infrastructure, creating an enterprise-wide single source of truth that drives autonomous, proactive operations. IT and employee support teams gain end-to-end operational visibility across all end-user devices, hardware, software, and cloud infrastructure through AI agents for IT teams and proactive assistance. The platform encompasses Enterprise CMDB, Discovery, and Service Graph and is designed for organizations managing high volumes of incidents, service requests, and enterprise changes across industries like financial services, healthcare, and technology. Typical users include service desk agents, incident managers, change managers, system administrators, and operators looking to lower Mean Time to Resolution (MTTR) while boosting employee productivity. IT Service Desk Core capabilities include: Incident and Major Incident Management: Restore normal operations swiftly using conversational AI and intelligent routing. Out-of-the-box autonomous agents handle initial diagnosis, triage, and multi-expert "swarming" configurations. Fulfillers leverage AI actions to instantly summarize incident histories, surface similar historic cases, and create actionable resolution plans. Change and Release Management: Control, plan, and deploy system updates or software patches while eliminating operational bottlenecks. Built-in conflict detection and predictive analytics evaluate change risks, while automated approval pathways speed up low-risk updates. High-risk infrastructure shifts are routed through structured review workflows backed by a robust Configuration Management Database (CMDB). Problem Management: Transition from reactive fixes to root-cause prevention. The platform tracks downstream and upstream impacts across a centralized Service Graph to map system dependencies. AI assistance analyzes and correlates incident patterns, helping teams isolate underlying flaws, document permanent workarounds, and draft known error logs without manual data transfer. Service Request Fulfillment: Provide employees with an intuitive, self-service catalog offering over 50 pre-built service items. Employees can confidently request hardware upgrades, database access, or software provisions (such as Okta or Microsoft Entra integrations). Autonomous workflows manage everything from the initial request intake straight through to backend provisioning. Knowledge Management: Autonomously capture, structure, and distribute tribal technical knowledge. Integrated AI features suggest highly relevant articles during active troubleshooting and use generative capabilities to seamlessly draft new documentation directly within an agent's active workspace. Agentforce IT Service utilizes native, autonomous AI agents rather than detached, bolt-on applications. These AI agents operate with complete context—real-time configuration data, historic trend tracking, and individual employee behavior records are fully accessible without complex third-party API configurations. This deep integration ensures strict data privacy and security guardrails through the platform's trust layers.

Average Rating: 4.2/5.0

Total Reviews: 179

Who Is the Company Behind Salesforce IT Service?

  • Seller: Salesforce
  • Company Website:
  • Year Founded: 1999
  • HQ Location: San Francisco, CA
  • Twitter: @salesforce
    579,511 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    89,711 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 40% Medium, 32% Small

What Are Recent G2 Reviews of Salesforce IT Service?

Remote Monitoring and Management

Atera is defining the category of Autonomous IT, where AI agents resolve technical incidents end to end, without a technician in the loop. Atera's AI-native IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting, and automation, empowering IT teams and MSPs to manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera’s autonomous AI agent, Robin, detects, diagnoses, remediates, and verifies incidents by taking action directly on devices, servers, networks, and mainframes, resolving Tier-1 and complex Tier-2 incidents in full. 1) Resolution without the wait. Robin doesn't just suggest or assist, it acts and resolves, on its own, instantly. 2) Always-on coverage, day and night. Robin extends your team's reach around the clock, resolving issues at 2am just as reliably as at 2pm, so your team isn't the only line of defense when it comes to fighting downtime. 3) A personal IT tech for every employee. An intelligent, context-aware AI agent that understands your environment, adapts to each user, and responds instantly. Built on a patented architecture, Robin operates as a system of action within your existing enterprise environment, adhering to the highest enterprise-grade security and compliance standards. It's governed by configurable guardrails, a complete audit trail, and approval workflows, so autonomy never comes at the cost of control. More than 13,000 organizations across 120+ countries rely on Atera to keep their people working, uninterrupted. Discover how Atera can help you achieve unparalleled organizational efficiency at www.atera.com.

Average Rating: 4.6/5.0

Total Reviews: 1,257

Who Is the Company Behind Remote Monitoring and Management?

  • Seller: Atera
  • Company Website:
  • Year Founded: 2011
  • HQ Location: New York
  • Twitter: @ateracloud
    1,675 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    416 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 55% Small, 30% Medium

What Do G2 Reviewers Say About Remote Monitoring and Management?

AI-generated summary from verified user reviews

Pros
  • Users find Atera's ease of use exceptional, streamlining management and enhancing efficiency across various tasks.
  • Users appreciate the powerful automation tools of Atera, enabling efficient management and consistent setup for new employees.
  • Users appreciate the all-in-one dashboard of Atera, enhancing efficiency with seamless access to various tools and features.
  • Users praise Atera for its efficiency, streamlining processes and enhancing remote management of devices.
  • Users value the proactive monitoring and all-in-one platform of Atera, significantly enhancing productivity and efficiency.
Cons
  • Users find missing features in Atera, such as insufficient alert context and lack of essential ticketing tools.
  • Users find the limited features of Atera, especially in the mobile app, restrict overall functionality for freelancers.
  • Users find improvement needed in Atera's interface changes and agent installation process, along with remote access reliability.
  • Users note that report loading times and limited customization can hinder efficiency, revealing areas for improvement.
  • Users express concerns about feature issues in Atera, citing limitations and disruptions affecting their workflow.

What Are Recent G2 Reviews of Remote Monitoring and Management?

What Are G2 Users Discussing About Remote Monitoring and Management?

ServiceNow AI Agents

ServiceNow AI Agents act autonomously to get work done across IT, HR, customer service, app development, and every corner of your business. They proactively solve problems, drive exponential productivity, and handle everything from routine tasks to complex, multi-step processes. Built on a unified, open platform that combines AI, data, workflows, and security, ServiceNow AI Agents have real-time access to enterprise data from 350+ systems. Grounded in your business context, rules, and knowledge, they don't just recommend next steps. They execute work across any system in your enterprise, governed by your policies at every step. Choose from out-of-the-box AI agents or build custom ones with AI Agent Studio using natural language. Set guardrails, automate workflows, and deploy AI with governance and security built in from day one. Users can talk, chat, or use voice with ServiceNow Otto, their AI assistant for work, to make requests and get work done. ServiceNow Otto then routes the request to the right AI agent or specialist, and hands back the result. AI specialists are AI agents that execute entire job functions end to end, like an IT specialist or HR generalist. For over 20 years, ServiceNow has powered work for the world's leading companies. 90% of the Fortune 500 trust ServiceNow, powering 100 billion workflows annually and over 100,000 AI use cases. Put AI to work for your people with ServiceNow.

Average Rating: 4.3/5.0

Total Reviews: 458

Who Is the Company Behind ServiceNow AI Agents?

  • Seller: ServiceNow
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Santa Clara, CA
  • Twitter: @servicenow
    55,548 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    35,078 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 35% Large, 17% Medium

What Do G2 Reviewers Say About ServiceNow AI Agents?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the efficiency of ServiceNow AI Agents, streamlining workflows and enhancing productivity with automated tasks.
  • Users appreciate the ease of use of ServiceNow AI Agents, simplifying tasks and enabling quick adaptation for everyone.
  • Users value the automation of repetitive tasks by ServiceNow AI Agents, enhancing workflow efficiency and productivity.
  • Users value the easy integrations of ServiceNow AI Agents, enhancing workflows and automating tasks for efficiency.
  • Users value the effective automation of tasks by ServiceNow AI Agents, enhancing efficiency and support 24/7.
Cons
  • Users frequently encounter inaccurate responses from ServiceNow AI Agents, particularly when data setups are insufficient or poorly defined.
  • Users face challenges with poor understanding as AI responses often lack nuance and can be inaccurate without proper setup.
  • Users find the configuration challenging and time-consuming, often requiring advanced skills for optimal setup and customization.
  • Users experience limited AI flexibility, requiring significant time and effort for customization and setup in unique environments.
  • Users find the setup and customization process complex, requiring significant learning and background knowledge to navigate effectively.

What Are Recent G2 Reviews of ServiceNow AI Agents?

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Harmony

Harmony is an AI-first enterprise service management platform designed to operate autonomously. At its core, Harmony is an intelligent AI help desk agent powered by dozens of out-of-the-box and proactive agents, with continuous knowledge generation, and a flexible AI workflow builder. Harmony integrates seamlessly with your existing ITSM tools, enabling you to start where you are and transition to Harmony’s full system of record when you’re ready. By eliminating waiting, guesswork, and operational chaos, Harmony empowers IT teams to move beyond reactive support and achieve truly autonomous operations.

Average Rating: 4.8/5.0

Total Reviews: 67

Who Is the Company Behind Harmony?

  • Seller: Harmony
  • Company Website:
  • Year Founded: 2025
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    76 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 59% Medium, 27% Small

What Are Recent G2 Reviews of Harmony?

ServiceNow EmployeeWorks

Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com.

Average Rating: 4.4/5.0

Total Reviews: 115

Who Is the Company Behind ServiceNow EmployeeWorks?

  • Seller: ServiceNow
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Santa Clara, CA
  • Twitter: @servicenow
    55,548 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    35,078 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 61% Large, 14% Small

What Do G2 Reviewers Say About ServiceNow EmployeeWorks?

AI-generated summary from verified user reviews

Pros
  • Users value the high efficiency of ServiceNow EmployeeWorks, which streamlines IT support and saves significant time.
  • Users find Moveworks to be easy to use, enjoying its efficient AI capabilities and straightforward implementation.
  • Users admire the impressive AI integration of Moveworks, enhancing efficiency and streamlining IT support effectively.
  • Users appreciate the AI integration and efficiency of ServiceNow EmployeeWorks, significantly enhancing productivity and support processes.
  • Users appreciate the time-saving capabilities of Moveworks, significantly improving efficiency and reducing the need for manual interventions.
Cons
  • Users often face complexity in integrating ServiceNow EmployeeWorks, leading to slow responses and significant time commitments.
  • Users struggle with the steep learning curve and time investment needed for integrating ServiceNow EmployeeWorks effectively.
  • Users find the time-consuming integration process with ServiceNow EmployeeWorks frustrating and challenging to manage effectively.
  • Users express concerns about usage limitations, particularly regarding integration with non-ServiceNow platforms and feature development.
  • Users experience delayed response times from Moveworks, affecting the overall support and issue resolution process.

What Are Recent G2 Reviews of ServiceNow EmployeeWorks?

What Are G2 Users Discussing About ServiceNow EmployeeWorks?

CloudThinker

CloudThinker is an autonomous AI-powered cloud operations platform built for engineering teams that need to move fast without sacrificing reliability, security, or cost efficiency. Rather than another dashboard you have to interpret yourself, CloudThinker's AI agents work continuously across your stack, managing cloud resources, reviewing code, responding to incidents, and optimizing spend with minimal human intervention required. Six core platform modules: AI Code Review Agent — automated PR analysis for security vulnerabilities, logic errors, and performance issues, integrated into GitHub/GitLab Incident Response Agent — real-time detection, root cause analysis, and automated remediation via AI-driven runbooks, correlating logs, metrics, traces, and alerts Cloud Cost Optimization (FinOps Agent) — continuous spend analysis across AWS, Azure, GCP; identifies idle resources, oversized instances, and RI opportunities Security Monitoring Agent — continuous scanning for misconfigurations, exposed credentials, and IAM drift, mapped to CIS Benchmarks and SOC 2 Kubernetes Operations Agent — workload rightsizing, pod autoscaling, and automated remediation across EKS, AKS, GKE IT HelpDesk Automation Agent — resolves common employee requests, routes tickets, and provisions access Graduated Autonomy framework (a key differentiator): four configurable levels — Notify (AI observes only), Suggest (AI drafts recommendations, humans approve), Act with Approval (AI executes pending sign-off), and Autonomous (AI investigates, remediates, and verifies end-to-end) — configurable per agent, per environment, and per team role with RBAC governance. Integrations: 50+ pre-built connectors including AWS, Azure, GCP, Kubernetes, GitHub, GitLab, Slack, PagerDuty, Jira, Datadog, Prometheus, Grafana, Terraform, Pulumi, and ArgoCD — connects via API with no agents to install. Compliance & security: SOC 2 Type 1 and Type 2 certified. CloudThinker is also an AWS Partner (including AWS AI Services Competency) and is available directly on AWS Marketplace.

Average Rating: 4.7/5.0

Total Reviews: 19

Who Is the Company Behind CloudThinker?

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 80% Small, 15% Medium

What Are Recent G2 Reviews of CloudThinker?

illumichat

IllumiDesk AI is a comprehensive software solution designed to enhance organizational knowledge management through advanced artificial intelligence capabilities. By seamlessly integrating with existing knowledge bases, IllumiDesk AI provides teams with a unified platform for chatbots, AI-driven searches, and generative AI tools. This integration allows users to leverage their proprietary data effectively, enabling a more streamlined approach to information retrieval and collaboration. Targeted primarily at businesses and organizations that rely heavily on data and knowledge sharing, IllumiDesk AI caters to teams seeking to improve their operational efficiency. Whether in customer support, project management, or internal communications, the platform serves a variety of use cases. For instance, teams can deploy custom chatbots tailored to specific needs, allowing for personalized interactions that enhance user experience. Additionally, the AI search feature empowers users to locate information quickly across diverse document storage systems, eliminating the frustration of endless scrolling through chat histories or documents. Key features of IllumiDesk AI include robust API integrations that facilitate the quick connection of various data sources without the need for extensive migrations. This flexibility ensures that teams can harness their existing data while benefiting from AI capabilities. The analytics component offers insights into how AI is being utilized within the organization, allowing for informed decision-making and optimization of AI resources. Privacy and security are paramount, with all proprietary knowledge safeguarded, ensuring that sensitive information remains confidential and protected from external threats. IllumiDesk AI stands out by providing a single platform that consolidates multiple AI tools, enabling users to generate text, images, avatars, and more without the need for disparate applications. This consolidation not only reduces costs but also simplifies the user experience, as teams can access a wide range of functionalities from one integrated assistant. Furthermore, the platform's flexibility allows organizations to toggle between various large language models (LLMs), ensuring they stay at the forefront of AI advancements. In essence, IllumiDesk AI is designed to empower teams by providing a centralized, secure, and efficient environment for knowledge management and AI utilization. By combining powerful features with user-friendly functionality, it offers organizations a way to maximize their data's potential while fostering collaboration and innovation.

Average Rating: 4.5/5.0

Total Reviews: 13

Who Is the Company Behind illumichat?

Who Uses This Product?

  • Company Size: 71% Small, 24% Medium

What Do G2 Reviewers Say About illumichat?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of illumichat, enabling quick setup and efficient course creation without hassle.
  • Users appreciate the easy course creation with Illumichat, highlighting its intuitive interface and efficient setup process.
  • Users value the time-saving capabilities of IllumiDesk, enabling quicker content creation and improved educational efficiency.
  • Users love the ease of use of IllumiDesk, allowing quick course creation and effective AI assistance.
  • Users rave about the fantastic customer support that enhances their experience with Illumichat's features.
Cons
  • Users find the limited editing capabilities of illumichat frustrating, requiring excessive manual adjustments to lesson plans.
  • Users express frustration with limited features, including slow speed and lack of essential functionalities like copy-paste.
  • Users find the slow performance of illumichat frustrating, experiencing long compile and run times even for simple tasks.
  • Users find the complexity of illumichat difficult to comprehend, which hampers their overall experience.
  • Users often find the complexity of the learning experience difficult to grasp, hindering their overall usage of illumichat.

What Are Recent G2 Reviews of illumichat?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated