Best AI Customer Support Agents Software - Page 12

How Many AI Customer Support Agents Software Products Does G2 Track?

Total Products under this Category: 1,019

Category Stats (Oct 2026)

  • Average Rating: 4.68/5 (↓0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Caretta (+1.75%) - Among all products in this category, Caretta recorded the largest rating increase compared to last month

Last updated: October 26, 2026

How Does G2 Rank AI Customer Support Agents Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 85,200+ Authentic Reviews
  • 1,019+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for AI Customer Support Agents Software

G2 Grid® for AI Customer Support Agents Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Agentforce, Fin, Jotform AI Agents, HubSpot Service Hub, Zendesk for Customer Service, Genesys Cloud CX, Retell AI, and Zoho Desk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-customer-support-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=hubspot-service-hub&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=retell-ai&focus%5B%5D=zoho-desk)

Callers AI

Callers.ai is an Agentic Customer Experience Platform for B2C organizations managing high volumes of customer interactions. It supports sales, customer service, and lifecycle teams that need to automate work across voice, chat, email, and SMS without treating each conversation as a separate event. The platform’s core capability is persistent customer context. Its Customer Context Engine combines information from connected business systems with interaction history, preferences, and new customer signals. This helps determine the next best action, including when to follow up, which channel to use, and how to respond. For teams evaluating the platform, the distinction is continuity: what happens in one interaction informs how the next one is handled. Callers supports both inbound and outbound workflows. Inbound applications include customer support, after-hours coverage, and handling repetitive requests. Outbound applications include lead qualification, booking confirmations, onboarding, re-engagement, and retention. These workflows share customer context, while human handoffs pass along the information needed to continue the conversation. Operational control sits with the business team. Users define goals, workflows, knowledge, permissions, and guardrails, then monitor performance through reporting and analytics. Connections to existing CRM, help desk, calendar, and knowledge systems allow Callers to work within an established customer-operations environment rather than require a replacement stack. For enterprise deployments, the Callers team supports setup, configuration, integration, and ongoing optimization. Organizations can begin with a specific workflow and expand after assessing its results. Callers is designed for teams evaluating more than a standalone voice bot or chatbot. Its focus is coordinating customer interactions across channels and over time, with the aim of improving resolution, engagement, conversion, and retention.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind Callers AI?

  • Seller: Callers
  • Year Founded: 2019
  • HQ Location: New York, US
  • LinkedIn® Page: www.linkedin.com
    51 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Callers AI?

CallFlows AI

CallFlows AI is an AI phone agent platform for Shopify and enterprise teams that helps businesses automate inbound sales and support calls without losing visibility or control. The platform answers customer calls in real time, handles common questions about orders, products, shipping, returns, policies, and purchase intent, then escalates complex cases to human teams with full context. Built for ecommerce operators, support leaders, and growing enterprise teams, CallFlows AI combines fast Shopify-native setup with an operations layer for transcripts, recordings, call outcomes, analytics, handoffs, and review workflows. Teams can reduce repetitive call volume, capture more buyer intent, support customers in multiple languages, and keep every call traceable from one central portal. CallFlows AI is best for brands that want a practical AI phone agent for support, sales, order questions, lead capture, and human handoff—not just a generic voice AI builder.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind CallFlows AI?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of CallFlows AI?

Chatdrill

Chatdrill brings live chat software, an AI chatbot trained on your own content, a shared team inbox, automation, and website visitor tracking into one workspace so a small team can answer every customer in seconds, around the clock. It helps teams capture leads, resolve questions faster, automate repetitive conversations, and keep every customer interaction organized in one place. With real-time visitor insights and AI-powered support working together, Chatdrill makes it easier to engage visitors, improve response times, and deliver consistent customer support without needing a large support team.

Average Rating: 4.3/5.0

Total Reviews: 2

Who Is the Company Behind Chatdrill?

Who Uses This Product?

  • Company Size: 100% Small, 33% Medium

What Are Recent G2 Reviews of Chatdrill?

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CrafterQ

CrafterQ is a website AI agent platform that turns your website, documents, and knowledge sources into conversational AI experiences. Unlike generic AI chatbots, CrafterQ is designed for business websites, e-commerce stores, and other digital channels — helping teams engage visitors, answer questions, capture leads, support customers, and identify content gaps using AI agents trained on their own trusted content.

Average Rating: 5.0/5.0

Total Reviews: 2

Who Is the Company Behind CrafterQ?

  • Seller: Crafter Software
  • Year Founded: 2013
  • HQ Location: Reston, VA
  • Twitter: @crafter_cms
    3,795 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    22 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of CrafterQ?

Cyberstaff AI Receptionist

Cyberstaff's AI Receptionist is a 24/7 virtual receptionist that answers every inbound call, text, and web chat for your business, so you never miss a customer again. Built for any business that runs on its phone, it greets callers in a natural, human-like voice, answers common questions, books appointments straight into your calendar, captures and qualifies leads, and routes complex enquiries to the right person. Unlike traditional answering services or rigid phone menus, the AI Receptionist holds real conversations and is trained on your own business: your services, prices, opening hours, and FAQs. It plugs into your existing phone number, CRM, and scheduling tools, so every call is logged and your records stay up to date with no manual work. Trades, law firms, dental and veterinary practices, gyms, salons, estate agents, car dealerships, hotels, and contact centres all use the AI Receptionist to capture after-hours enquiries, cut hold times, and turn missed calls into booked business. There is no hardware to install and no IT project to run, and you can be live in minutes. Key capabilities: - 24/7 call, text, and web chat answering in a natural voice - Appointment booking with calendar sync - Lead capture and qualification - Intelligent call routing and transfers - Trained on your own knowledge base, services, and pricing in 60 seconds, from your website - CRM and scheduling integrations with automatic call logging - Multi-location and high-volume support that scales with you

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Cyberstaff AI Receptionist?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Cyberstaff AI Receptionist?

Deacon

Hey Deacon is an AI Customer Service chatbot created to give founders qualitative insights into EVERY users needs. Don't just speak to a handful of users. Give each one a white glove service as if you were sitting next to them. Hey Deacon lets you gather feedback, onboard users, answer queries - improving engagement and helping you learn and grow faster. Add one line of code to get Hey Deacon up and running in 2 minutes. Deacon will read your existing website and knowledge docs to start answering your users questions immediately. It self improves over time as more questions get answered. All the while assisting users and giving you better insights into the pain points, UX friction and key market demands.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Deacon?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Deacon?

Deyaho

White-label AI agents for resellers: launch them under your own brand and set your own prices. One agent answers WhatsApp, Telegram, web chat, email, Instagram, Messenger and phone calls from one knowledge base. It books appointments into Google Calendar with no double bookings and chases overdue payments, while the debtor pays the business directly. EU-hosted, with AI disclosure enforced on every channel per the EU AI Act. Spanish-first, priced in EUR, MXN and USD.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Deyaho?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Deyaho?

EnableX Dialogs Cloud

EnableX Dialogs Cloud is a next-generation Conversational AI platform that transforms customer engagement with intelligent, personalised, and dynamic omnichannel interactions. Seamlessly integrating AI-powered Chatbots, Voicebots, Live Agent support, and AI Agent Assist, our platform enables businesses to deliver tailored experiences across websites, apps, and popular messaging and social channels, including WhatsApp, Instagram, and Facebook Messenger. Powered by Large Language Models and advanced AI, it delivers human-like, generative responses that foster meaningful connections.  At the core of Dialogs Cloud is the perfect synergy between AI bots and human expertise. Our comprehensive suite of solutions ensures businesses can engage customers seamlessly at every stage of their journey. AI-driven bots efficiently handle routine inquiries, while complex issues are smoothly handed over to live agents via voice or video calls with full conversational context. AI Agent Assist further enhances interactions by providing agents with real-time insights and suggested responses, enabling them to offer high-impact, empathetic support. With EnableX Dialogs Cloud, businesses can elevate customer interactions by making them smarter, more efficient, and more engaging at every touchpoint.

Average Rating: 4.8/5.0

Total Reviews: 2

Who Is the Company Behind EnableX Dialogs Cloud?

  • Seller: VCLOUDX
  • Year Founded: 2017
  • HQ Location: Singapore
  • Twitter: @EnablexIo
    108 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    43 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Small, 25% Large

What Do G2 Reviewers Say About EnableX Dialogs Cloud?

AI-generated summary from verified user reviews

Pros
  • Users find Dialogs' ease of use exceptional, enabling effortless chatbot design without coding skills, available 24/7.
  • Users appreciate the ease of designing chatbots with Dialogs, ensuring consistent interactions regardless of query complexity.
  • Users praise the helpfulness of EnableX Dialogs Cloud, highlighting its user-friendly interface and 24/7 availability.
  • Users appreciate the seamless integrations of EnableX Dialogs Cloud, ensuring consistent customer interactions through AI and live chat.
Cons
  • Users find that the AI struggles with complex queries, often resulting in unsatisfactory answers and frustration.
  • Users find the reporting options restricted, lacking sufficient detail for evaluating customer behavior and chatbot interactivity.
  • Users find the lack of detail in reporting options limits their ability to analyze customer behavior effectively.
  • Users find the reporting options limited, lacking necessary detail for analyzing customer behavior and chatbot interactivity.

What Are Recent G2 Reviews of EnableX Dialogs Cloud?

Faheemly فهملي

فهملي منصة دعم عملاء بالذكاء الاصطناعي تساعد الشركات على أتمتة محادثات العملاء باللغة العربية، والرد اعتمادًا على قاعدة معرفة موثوقة، وجمع وتأهيل العملاء المحتملين، وتحويل المحادثات إلى فريق الدعم البشري عند الحاجة. Faheemly is an Arabic-first AI customer support platform that helps businesses automate customer conversations, deliver knowledge-grounded answers, capture and qualify leads, and hand conversations over to human support teams when needed.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind Faheemly فهملي?

  • Seller: Faheemly
  • Year Founded: 2024
  • HQ Location: Riyadh, SA
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Faheemly فهملي?

Gnani AI

Gnani.ai is the Frontier Voice AI Company - the universal interface for human-machine interaction worldwide. Gnani provides foundational models, agents, and APIs that define production-grade voice intelligence for creators, developers, enterprises, OEMs, and devices to build on. Gnani's frontier models are trained on 14 million hours of telephonic audio across 40+ languages, engineered to deliver the accuracy and resilience that enterprise voice deployments demand. Trusted by 200+ enterprises across various industries, Gnani processes 30 million+ voice interactions daily. Most voice AI tools are built on general-purpose speech models that fall apart on real call center audio: background noise, heavy accents, and customers who switch languages mid-sentence. Gnani AI's speech models are trained on 14 million hours of real telephonic audio across 40+ languages, so they handle exactly what enterprise calls throw at them. Under 200ms latency. Live in under 20 minutes.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Gnani AI?

  • Seller: Gnani.ai
  • Year Founded: 2016
  • HQ Location: Bengaluru, Karnataka, IN
  • Twitter: @GnaniAi
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®
  • Ownership: Private

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Gnani AI?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of assist365, highlighting its user-friendly interface and straightforward access.
  • Users find the navigation ease of assist365 user-friendly, making access straightforward and hassle-free.

What Are Recent G2 Reviews of Gnani AI?

Hey Deacon

Hey Deacon is AI customer support chatbot that operates within applications, offering assistance and gathering business intelligence. Specifically designed for startup founders that understand the key to growth in understanding your customers pain points and building exactly what they want. Add Deacon's AI Agent to your app with 1 line of code. Hey Deacon handles customer service, onboarding, feedback collection, and knowledge gap analysis. Feedback collection highlights improvement priorities based on user interactions. Knowledge gap analysis flags documentation discrepancies for resolution. Fact-checked answers with validity scoring help ensure accuracy, and all interactions are logged. Setup requires a line of code and documentation URLs, with non-technical users managing updates and reviews. Hey Deacon supports multiple languages, auto-detecting preferences for communication.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Hey Deacon?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Hey Deacon?

ify

ify is an AI-powered support agent that resolves customer tickets end to end by taking action, not just providing answers. It integrates with existing helpdesks such as Zendesk, Freshdesk, Salesforce, and HubSpot, connecting with over 500 tools across CRM, billing, and development systems. ify understands customer intent, automates resolutions, updates records, and escalates complex cases to human agents with full context. It also builds knowledge from existing resources and past resolutions, helping support teams reduce manual workloads, improve response times, and deliver consistent customer experiences without migrating from their existing systems.

Average Rating: 4.0/5.0

Total Reviews: 1

Who Is the Company Behind ify?

  • Seller: ify
  • Year Founded: 2026
  • HQ Location: Plano, US
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of ify?

IrisAgent

IrisAgent is an AI-powered customer support platform that automates 50%+ of support tickets with zero hallucinations. Unlike generic AI chatbots, IrisAgent validates every response against your knowledge base, achieving 95%+ verified accuracy across chat, email, and voice channels. Deploy in 24 hours with no custom development. IrisAgent connects to Zendesk, Salesforce, Intercom, Freshworks, and Jira to auto-resolve tickets, auto-tag and route requests, and give agents real-time recommended resolutions from your KB and past tickets. Trusted by Dropbox, Zuora, and InvoiceCloud to handle 1M+ tickets monthly. SOC 2 Type II certified, GDPR and HIPAA compliant. Key capabilities: - Hallucination Removal Engine — every AI answer is grounded in your data - Smart Operating Procedures — write workflows in plain English, no code - Workflow Automation — process refunds, resets, and routine tasks automatically - Auto-tagging & Routing — instant categorization and queue assignment - Omnichannel AI — unified automation across chat, email, and voice - Sentiment Analysis — real-time monitoring with escalation alerts

Average Rating: 4.8/5.0

Total Reviews: 2

Who Is the Company Behind IrisAgent?

  • Seller: IrisAgent
  • Year Founded: 2020
  • HQ Location: Mountain View, US
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of IrisAgent?

itellicoAI

itellicoAI is an AI-powered customer communication platform that automates inbound and outbound interactions across voice, web chat, and other channels. Built for businesses in the DACH region and beyond, itellicoAI deploys intelligent AI assistants that handle customer conversations naturally – 24/7, with zero wait times. Key capabilities include: • AI Voice Agents: Natural-sounding voice AI that answers calls, qualifies leads, books appointments, and provides customer support in multiple languages including German, English, and 50+ others. • Web Chat Automation: AI-powered chat agents that engage website visitors, answer questions, and convert leads around the clock. • CRM & Calendar Integration: Seamlessly connects with your existing systems including CRM platforms, calendars, and ticketing tools. Every interaction is automatically documented and processed in real-time. • Appointment Scheduling: AI assistants that handle the entire booking process, from initial inquiry to confirmation and reminders. • Lead Qualification: Intelligent screening and qualification of inbound inquiries to prioritize high-value opportunities for your sales team. itellicoAI serves businesses across real estate, e-commerce, automotive, hospitality, healthcare, and professional services. Whether you need to handle appointment bookings, customer service inquiries, or sales qualification, itellicoAI provides reliable automation with 99.9% uptime. Built with privacy and compliance in mind, itellicoAI is fully GDPR compliant. The platform is designed for quick deployment – get started in minutes, not months. Transform your customer communications with AI that sounds human, works around the clock, and integrates with your existing workflows.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind itellicoAI?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of itellicoAI?

KnowDesk

KnowDesk is the only all-in-one customer support platform that combines AI-powered chat, live agent escalation, and built-in Quality Assurance without stitching together multiple tools. Connect your existing docs - Google Docs, Notion, Confluence, PDFs, or website URLs- and KnowDesk deploys a branded AI widget that answers questions instantly, 24/7, from your live documentation. When AI can't resolve an issue, it escalates to a live agent with the full conversation already loaded. No repeated explanations. No lost context. What sets KnowDesk apart: → Multi-model AI configured in the background. → Live agent inbox with manual or smart round-robin or least-busy assignment → Order lookup: AI answers "where is my order?" with live Stripe, Shopify, or Paystack data → Built-in QA Reviews: 9-attribute scoring, calibration sessions, and a private agent coaching portal - no external QA tool needed → Smart Queue: automatically flags high-risk conversations for review → Ticket escalation to Freshdesk, Zendesk, Intercom, or email → Enterprise-grade AI infrastructure - always current, no model management needed → Omni-channel analytics and one-click weekly QA reports The loop no competitor closes: AI handles volume → Agents handle escalations → QA scores quality → Calibration aligns reviewers → Coaching closes the feedback loop Built for SaaS teams, e-commerce stores, support operations, and agencies. Available on the web, WordPress, and Shopify.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind KnowDesk?

  • Seller: KnowDesk
  • Year Founded: 2026
  • HQ Location: Cheyenne, WY, US
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of KnowDesk?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated October 21, 2026