G2

David E.

Founder

Small-Business (50 or fewer emp.)

8/17/2026

"Hands-Off Customer Support That Doubles as a Powerful Feedback Loop"

5/5

What do you like best about Hey Deacon?

The biggest thing I like about Deacon is how hands-off it is. I can let it handle a lot of customer support without constantly monitoring or managing it, but I can still jump in myself whenever I need to. I also appreciate how unanswered questions are surfaced in the dashboard. It turns customer support into a useful feedback loop, helping me spot bugs, gaps, and areas of the product that need improvement. Review collected by and hosted on G2.com.

What do you dislike about Hey Deacon?

The main thing I’d say is that it still feels like a relatively new product, so there are a few areas that could be more polished. I’d also appreciate having a few more options to customise how it handles certain types of questions. That said, I haven’t run into anything that’s been a major issue for me so far. Review collected by and hosted on G2.com.

What problems is Hey Deacon solving and how is that benefiting you?

It saves me a lot of time handling repetitive customer questions, which is especially helpful when you’re running a SaaS without a dedicated support team. It also makes it much easier to identify common questions, bugs, and gaps in the product, because I can clearly see what customers are struggling with. As a result, I spend less time replying to support messages and more time actually improving the product. Review collected by and hosted on G2.com.