Top Free AI Customer Support Agents Software - Page 12

Sobot AI Agents

Sobot AI Agents helps businesses build, deploy, and continuously improve AI agents for customer service and customer engagement. More than answering questions, Sobot AI Agents can understand customer intent, make decisions, and take action—from product recommendations and order inquiries to troubleshooting and service requests. Businesses can create agents through a no-code, conversational workspace and equip them with reusable knowledge, skills, workflows, memory, and variables. Built-in tools and MCP connectivity allow agents to access business systems and complete real tasks, such as checking orders, updating information, and creating service tickets. Before launch, teams can evaluate agent performance against real customer scenarios and business-specific standards. After deployment across digital and voice channels, analytics and natural-language data queries help teams identify issues, review conversations, and continuously improve service quality. With Sobot AI Agents, businesses can turn fragmented knowledge, processes, and systems into consistent, actionable customer experiences—while enabling seamless human collaboration when needed.

Solid Commerce

Solid Commerce is a cloud-based multi-channel operations platform designed to assist users in managing their entire eCommerce operations seamlessly. This solution unifies critical components such as product content, inventory, pricing, orders, and fulfillment across various marketplaces and storefronts, including Amazon, eBay, Walmart, and popular eCommerce platforms like Shopify, BigCommerce, and WooCommerce. By consolidating these functions into one platform, Solid Commerce eliminates the need for disparate tools, allowing teams to efficiently create and optimize listings, synchronize stock levels in near real-time, intelligently route orders, and monitor performance through specialized dashboards. The target audience for Solid Commerce primarily includes retailers, brands, and distributors who sell across multiple channels, often managing a substantial number of SKUs. These users benefit from the platform's ability to handle catalog complexity and scale, accommodating variations, parent-child relationships, and bulk operations. Solid Commerce is particularly advantageous for those looking to streamline their eCommerce processes, reduce manual labor, and enhance their overall operational efficiency. The platform is designed to support businesses ranging from those with a few channels to those operating on ten or more, making it versatile for various eCommerce needs. Key features of Solid Commerce include its innovative “multi-agent” approach to practical AI, which enhances productivity and accuracy. The QuickListGenie feature accelerates the listing creation process by converting product data into channel-compliant formats, while a column/attribute mapper simplifies the normalization of catalog data from various sources. Additionally, the AutoReply Agent assists in managing routine buyer inquiries, significantly reducing response times while maintaining compliance with company policies. These features are integrated into daily workflows, enabling teams to work more efficiently and with fewer errors. Solid Commerce also offers comprehensive capabilities that span the entire operations lifecycle. Merchants can centralize their catalogs, publish updates across all channels using templates and bulk edits, and enforce pricing strategies with dynamic, channel-specific rules. Inventory management is streamlined through configurable routing options and integrated label generation. The platform’s analytics tools provide insights into catalog health, pricing trends, and listing exceptions, empowering teams to make informed decisions about their operations. Furthermore, open APIs and webhooks facilitate easy integration with other systems, such as ERPs and accounting tools, allowing for customized workflows. Implementation of Solid Commerce is supported by onboarding specialists who assist users in normalizing data and setting up priority channels efficiently. The platform operates on Microsoft Azure, ensuring robust security and role-based access controls. With various support options, including in-app chat and a comprehensive knowledge base, users can receive assistance tailored to their needs. Solid Commerce ultimately serves as a single source of operational truth, providing a pragmatic layer of AI that helps eCommerce teams scale confidently and profitably.

Average Rating: 3.1/5.0

Total Reviews: 11

Soner WhatsApp AI Receptionist

Soner is an AI receptionist that runs on your business's own WhatsApp number. It answers every customer enquiry in seconds, at any hour, and books the appointment straight into the diary. It replies in whatever language the customer wrote in, and in their own script, so a Spanish, French, German or Dutch customer is answered natively with no setup and no second number. Every client gets a dashboard. Appointments lists every booking with the customer's name, phone, service and staff member, filterable by service or practitioner. Conversations shows the full chat history behind each one. Bookings also write into a Google Sheet the business owns, and the owner can ask the bot for the diary on WhatsApp and get it back as a spreadsheet file in the chat. Also included: staff logins, a daily digest, appointment reminders, per-practitioner schedules on one number, and pay-to-confirm through the business's own payment account. Built for clinics, salons, spas, Hospitals, HVAC and hotels.

Supsis AI

Supsis AI is an AI-powered omnichannel customer communication platform that helps businesses manage customer interactions, automate workflows, and deliver exceptional customer experiences from a single workspace. By bringing together live support, AI agents, automation, CRM capabilities, and multiple communication channels, Supsis AI enables teams to respond faster, improve productivity, and build stronger customer relationships. The platform unifies conversations from WhatsApp, Instagram, Facebook Messenger, Telegram, email, web live chat, and other digital channels into one intelligent inbox. With built-in AI agents, visual automation, live support tools, customer profiles, voice and video communication, and real-time analytics, businesses can streamline operations while providing personalized support at every stage of the customer journey. Supsis AI is designed for organizations of all sizes across industries including retail, e-commerce, healthcare, hospitality, education, finance, telecommunications, and professional services. Flexible integrations, APIs, and enterprise-grade security make it easy to connect with existing business systems while maintaining compliance with regulations such as GDPR and KVKK. Whether you're looking to improve customer support, automate repetitive tasks, increase sales, or scale customer engagement across multiple channels, Supsis AI provides a flexible, AI-driven platform that grows with your business.

Average Rating: 5.0/5.0

Total Reviews: 3

Tactful AI

Tactful AI provides a robust, configurable customer service platform designed to unify and streamline customer interactions across voice, digital, and social channels. The Unified Inbox feature enables agents to manage all interactions efficiently in one interface, boosting productivity and first-contact resolution rates. The platform also empowers supervisors with real-time insights and controls to uphold high service standards. Tactful’s advanced AI-driven routing engine ensures prompt, personalised customer experiences, while the no-code Automation Studio allows teams to build and deploy automated workflows effortlessly. Integration-ready and adaptable, Tactful AI works seamlessly with CRMs and ticketing systems, enabling businesses to enhance customer satisfaction without complex implementation. With industry-specific AI models and a diverse client portfolio, Tactful AI is an essential solution for organisations seeking efficient, scalable, and high-quality customer service.

Average Rating: 5.0/5.0

Total Reviews: 2

TeamSupport

TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success platform for growing B2B SaaS companies, where onboarding, support, and ongoing innovation are the keys to acquiring, growing, and retaining customer relationships. We focus on the actual use of your SaaS product — listening to the signals embedded in every onboarding call, every first-time question about a feature, and every persistent bug report. Those moments aren’t just support interactions; they’re a goldmine of product and customer insight. We ensure your customers are trained, guided through adoption, supported to get maximum value, and encouraged to expand their use. With our account-level insights and B2B-focused AI agent you can make better decisions, protect your customer base, and keep growing.

Average Rating: 4.4/5.0

Total Reviews: 877

telli

telli is the AI Agent Platform for Customer Experience telli helps businesses transform their customer-facing operations with AI across voice, SMS, WhatsApp, and chat. Its agents qualify leads, book appointments, resolve customer requests, and complete tasks in connected CRMs and business systems—handing conversations over to your team when needed. Teams can build agents without code, while developers can build custom integrations and extend their capabilities through an extensible API and MCP connections. Built-in simulations, conversation reviews, and performance analytics help teams test and improve their agents. Charlie, telli’s AI coworker, helps create agents, analyze interactions, and continuously improve results. The platform supports multiple languages and AI models without locking businesses into a single model provider. Built for enterprise security and trust, telli supports SOC 2, HIPAA, GDPR, and EU AI Act compliance requirements. European enterprises run on sovereign European infrastructure, while US enterprises run on US servers. Companies including Sky, Viessmann, and Enpal use telli to reach more customers and give their teams more time for personal advice and complex requests.

Average Rating: 4.8/5.0

Total Reviews: 22

Texterz.ai

https://texterz.ai/ is a white-label reseller AI platform built for agency owners who want to scale AI service delivery without rebuilding their stack for every client. The platform combines an isolated SQL database per client, a vector knowledge base for AI agents trained on real business data, visual drag-and-drop automations, and multi-channel messaging (WhatsApp, Telegram, email) into one deployable system under the agency's own domain, branding, and Stripe billing. Agencies charge clients $500–$5,000/mo for AI services delivered on their branded platform. Texterz is invisible. Clients never know Texterz exists. It replaces GoHighLevel, n8n/Make, and Airtable in a single platform. New client live in 5 minutes. No developer required..

ToumAI

ToumAI is a Voice AI company focused on building better customer experiences for multilingual markets. Its technology helps businesses understand and interact with customers through natural voice conversations across languages, accents, dialects, and code-switching. ToumAI combines **Voice AI, conversational AI, speech technology, voice agents, and conversation analytics** to help organisations improve customer service and automate customer interactions. Its solutions can support businesses with **call automation, call deflection, lead qualification, customer service, and call analytics**, helping teams handle more customer interactions while reducing pressure on support teams and avoiding missed opportunities. A core focus of ToumAI is helping Voice AI work with **real-world speech**. Customers do not always speak in a standardised form of a language. They may use regional accents, local dialects, informal expressions, or naturally switch between two languages within the same conversation. ToumAI is designed to address these challenges through **dialect-aware Voice AI and multilingual speech understanding**. ToumAI also focuses on **customer conversation analytics**, helping organisations identify recurring blockers, understand the root causes of customer issues, and gain insights into customer satisfaction and call quality. Beyond automation, ToumAI works on **accessibility and inclusion through Voice AI**. Voice interactions can provide an alternative way to access services for people who may face barriers with traditional digital interfaces, including older users, people with disabilities, and people with lower digital confidence. ToumAI’s technology can be applied across **customer service and contact centres, banking, financial services, telecom, insurance, retail, and other enterprise environments** where voice interactions are an important part of the customer journey. By combining **multilingual Voice AI, dialect and accent understanding, code-switching, voice agents, call analytics, and accessibility**, ToumAI helps businesses build customer experiences around how people actually communicate.

Tragentics

Tragentics is the AI agent security platform that authenticates every agent, injects keys from an encrypted Credential Vault so agents never hold them, routes every call through a content-blind relay, and records a metadata-only audit trail — across platforms and protocols. Tragentics runs no inference and executes no agent logic. It never reads or stores what your agents say. Every agent gets a permanent ID and an Ed25519 identity, keys are encrypted at rest with AES-256-GCM, and every call is authenticated, rate-limited, and recorded as metadata only — never payloads. Protocol-agnostic: it routes MCP, A2A, ACP, OpenAI, ANP, and DID traffic for the agents you already own.

Typewise

Typewise is an AI customer experience platform. Businesses use it to run AI agents that resolve customer service requests end to end across email, chat, WhatsApp and social, in any language. It’s a resolution engine, not a chatbot: it looks up the order, applies your policy and closes the ticket, and hands anything needing judgment to a person with full context. You stay in control. Typewise only acts on its own for the cases you approve, every action is logged, and you can pause it for any topic in one click. Nova, the AI operator, sets it up and improves it in plain language, with no code and no developer. It works on top of the stack you already use, with 3,500+ integrations across help desks, inboxes, commerce, CRM and internal systems. First agent live in 15 minutes.

Average Rating: 4.4/5.0

Total Reviews: 28

Unless

Most AI for customer experience does too little or too much. Helpdesk chatbots cap out at ticket deflection, while autonomous agents act without oversight. Both leave a gap European companies in regulated industries cannot afford. UNLESS closes the gap. One AI agent runs across the entire customer journey, from the first website visit to the deepest support thread. Acquisition, retention, expansion, support. One agent, one brain, one relationship per customer. Three self-maintaining engines power the platform. Living Knowledge listens to your tickets, docs, and product changes, then publishes the Help Center your customers read without anyone touching a CMS. Living Memory remembers preferences, lifecycle stage, and context across every conversation, so customers never have to re-explain themselves. Living Context links the agent to your business systems behind the scenes, so the conversation starts with the full picture. The agent never acts without permission. Every procedure carries explicit permissions: what the AI can do alone, what needs human approval, what is off limits. Every output points back to its source. EU data residency comes by default. PII never reaches model providers. The architecture meets GDPR, the EU AI Act, ISO 42001, DORA, and sector requirements like BaFin and AFM out of the box. European leaders in finance, HR and payroll, pension and insurance, and healthcare and public services trust Unless to do more with AI, without giving up control. Two plans, one outcome metric: Flex pays per outcome with no commitment, or Fixed bundles a free pilot in your first month.

Average Rating: 4.5/5.0

Total Reviews: 5

Voice Logica

Voice Logica is a cloud-based AI Voice Agent platform that enables businesses to automate inbound and outbound phone conversations through natural, human-like interactions. Organizations can deploy AI Voice Agents to answer customer inquiries, schedule appointments, qualify leads, provide order updates, manage reservations, conduct surveys and support high-volume calling campaigns. Calls can be transferred to employees or departments when human assistance is required. Voice Logica integrates with CRM and ERP platforms, databases, scheduling systems, APIs and other business applications. Its AI Voice Agents can retrieve and update information in real time, trigger automated actions and send call summaries or notifications through email and SMS. The platform supports native-quality Greek communication, multilingual conversations, contextual understanding, caller interruptions and multiple intents. It also provides call recording, transcription, reporting and conversation analytics. Voice Logica is designed for organizations that want to provide 24/7 phone support, manage peak call volumes, reduce waiting times and automate repetitive customer conversations.

vragen.ai

A language model alone is not enough. vragen.ai brings knowledge, instructions, monitoring and evaluation together in one Conversation Management System. These layers determine the quality and reliability of every AI conversation on your website, and they give you control over it. You decide which knowledge the AI uses, which language model runs it, how it behaves and how it helps visitors move forward: from a reliable answer with the source included to the right follow-up action. You also see what actually happens. Every conversation is available for review, and the analysis shows you which themes visitors ask about, where your knowledge base has gaps and which answers need work. So you know not only what visitors want to know, do or arrange, but also what to improve first. vragen.ai is built for organisations that take security seriously. It is ISO 27001, ISO 9001 and NEN 7510 certified and trusted by healthcare organisations, governments and businesses

Vulcan Suite

Vulcan Suite is an AI receptionist for U.S. home service contractors — missed-call and text-answering software that picks up the leads you can't, so a job never slips away while you're on a roof or under a sink. Here's the problem it solves: 78% of home service jobs go to whoever responds first. When you're working with your hands, you can't grab the phone — and every missed call is a homeowner about to text the next contractor on the list. For a solo operator or a small crew, the phone almost always rings when your hands are full, and most of those calls never even leave a voicemail. Vulcan closes that gap. The moment a call, text, or web inquiry goes unanswered, the AI texts the lead back in under 60 seconds, 24/7 — nights, weekends, and holidays included. From there it does the work a good front-desk person would: it greets the lead, qualifies the job, collects the details, sends a branded quote, and books the appointment straight onto your calendar — automatically. No app to babysit, no message sitting in voicemail until morning. It doesn't sound like a generic chatbot, either. During onboarding, Vulcan is custom-trained on your specific services, your hours, your service area, and the way you talk to customers, so every reply reads like it came from your shop — not a robot reading a script. That's the difference from a virtual receptionist or answering service. A human receptionist works business hours and takes a message for you to call back later. Vulcan responds to every missed call and text in under 60 seconds around the clock, qualifies the lead, sends the quote, and books the job — at a fraction of the cost of a person on the phone. Setup is built for working contractors. You keep your existing business number; call forwarding simply routes your missed calls to Vulcan, so nothing changes for your customers. Most contractors are live within 24 to 48 hours. No long-term contracts, no setup fees, cancel anytime. Vulcan Suite is built for the trades — plumbing, HVAC, electrical, roofing, tiling, painting, pest control, carpentry, landscaping, garage-door, appliance-repair, and other specialty contractors running anywhere from a one-person shop to a small crew. The owner is usually the one who signs up, because the owner is usually the one losing sleep over missed calls. The AI missed-call and text handling is the core product, but Vulcan Suite also offers optional growth add-ons when you're ready to scale: lead generation, email marketing, Google review management, SEO, and website design. Bottom line: if you make your living with a truck and a tool belt, Vulcan Suite makes sure the phone gets answered, the lead gets worked, and the job gets booked — even when you can't pick up.