### Contents - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # AI Chatbots Software Resources ##### Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on AI Chatbots Software Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [articles](#resources-articles) from our experts, [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## AI Chatbots Software Articles [![What Is A Voice Assistant? Your Guide to the Talking Tech](https://learn.g2.com/hubfs/G2CM_BI080_Backlog_Images-%5BInterfaces_tech_voice_assistant%5D_V1a.png "What Is A Voice Assistant? Your Guide to the Talking Tech")](https://www.g2.com/articles/voice-assistant) [ ### What Is A Voice Assistant? Your Guide to the Talking Tech ](https://www.g2.com/articles/voice-assistant) "Ok Google, play The Tortured Poets Department" - and your favorite Taylor Swift album fills the room. [ ![Devin Pickell](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Devin Pickell") DP ](https://learn.g2.com/author/devin-pickell) by Devin Pickell [![5 Methods for Tracking Chatbot Success Rates (+Tool Suggestions)](https://learn.g2crowd.com/hubfs/chatbot%20tracking.jpg "5 Methods for Tracking Chatbot Success Rates (+Tool Suggestions)")](https://www.g2.com/articles/chatbot-success-rates) [ ### 5 Methods for Tracking Chatbot Success Rates (+Tool Suggestions) ](https://www.g2.com/articles/chatbot-success-rates) With chatbots becoming commonplace, a necessity that comes with their implementation is tracking the success they bring to a company.  [ ![Rebecca Reynoso](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebecca Reynoso") RR ](https://learn.g2.com/author/rebecca-reynoso) by Rebecca Reynoso ## AI Chatbots Software Glossary Terms [![Human-in-the-Loop](https://learn.g2.com/hubfs/G2CM_GI621_Glossary_Article_Images-%5BHuman_in_the_Loop%5D_V1a.png "Human-in-the-Loop")](https://www.g2.com/glossary/human-in-the-loop-definition) [Human-in-the-Loop](https://www.g2.com/glossary/human-in-the-loop-definition) Human-in-the-loop (HITL) is an AI approach where humans provide direct feedback to improve model accuracy, oversight, and decision-making outcomes. by Sagar Joshi [![Virtual Assistant](https://learn.g2.com/hubfs/G2CM_GI619_Glossary_Article_Images-%5BVirtual_Assistant%5D_V1a.png "Virtual Assistant")](https://www.g2.com/glossary/virtual-assistant-definition) [Virtual Assistant](https://www.g2.com/glossary/virtual-assistant-definition) A virtual assistant is a software or human agent that performs various tasks in response to any user input. Learn the types and benefits of having one. by Sagar Joshi ## AI Chatbots Software Discussions 0 Question on: deepseek r1 [Training AI](/discussions/training-ai) I was curious about how easy or difficult it is to train an AI tool? Feed the tool with all the possible prompts and make it deliver the best possible result in a few seconds. Making an algorithm that cracks everything. Building an expert through experts. Fascinating, please share your thoughts! The biggest limitation to date is the setup is for 1account. But most of us use the software for more than one Persona or client work. Therefore training it takes time on each one. There are tools that allow you to set up personas and ask from that profile, but the results can be affected depending on the AI tool you are using. Answered: Nancy Seeger on February 8, 2025 Hi Sheeba, This is a brilliant question and unfortunately, I can't provide an equally excellent and complete request, as we are just starting on this journey. In 6 months, I will have a clearer idea of where our organisation is going and what we've achieved since February 2025. Answered: Bashir Chaudri on February 10, 2025 Training an AI tool to deliver optimal results "quickly" by feeding it various prompts is a complex but fascinating process. Utilizing advanced algorithms and input from diverse experts helps in creating a sophisticated system with the capability to excel in various tasks. This method involves meticulous planning, structured data processing, and continuous refinement to develop an AI that can efficiently tackle a wide array of challenges. What aspect would you like to analyze or discuss? Answered: Luca Piccinotti on July 28, 2025 [See more answers (2)](javascript:void(0);) [Your answer](/discussions/training-ai/comments/new?remote=true) 0 Question on: ChatGPT [🧠 Is AI Weakening Human Critical Thinking? Let’s Talk.](/discussions/is-ai-weakening-human-critical-thinking-let-s-talk) Hello G2 Icons, AI is powerful, no doubt. It helps us save time, work more efficiently, and even make smarter decisions. From writing content to analyzing data, AI tools have become an essential part of many jobs and they’re only getting better. But here’s something I’ve been thinking about… While AI is making our lives easier, **is it also reducing our ability to think critically**? In the coming years, many jobs will likely be replaced or heavily assisted by AI. But what happens to **human creativity, decision-making, and problem-solving** when we rely too much on machines? đź’¬ I’d love to hear your thoughts: - Is AI making us smarter or more dependent? - How do you personally balance using AI tools while keeping your critical thinking sharp? - What role should education or training play to keep human skills alive in an AI-driven world? Looking forward to your insights! Ravinder Singh here the responsibility is solely on the human, concerning how he uses it. asking of ai’s opinion first without even analzing the situation will surely depreciate the critical thinking of human. on the other hand, providing our own analysis for a second opinion and then engaging with ai to have a dialectical conversation and challenging it, increases our critical thinking Answered: hunnar singh on May 14, 2026 Yes, as long as the user is not evaluating and sutdying the output, AI is weaking the critical thinking. Answered: Munavvar Malik on May 21, 2025 I think it will as most of users now rely on it in all things without thinking Answered: Karim Saleh on November 25, 2025 Yes, imo, because I see a lot of people relying on AI rather than using their own brains, because of quick task completion. Answered: Jai Chaudhrani on January 10, 2026 I guess yes a lil. So first human should try their best before switching to AI Answered: Vivek Raj on March 22, 2026 AI does not replace human critical thinking—it can actually strengthen it when used intentionally. When approached as a thought partner, AI prompts users to reflect, question, and refine ideas rather than simply accept them. It creates an opportunity to evaluate: Would I use this? Should I modify it? Is it appropriate for my audience? Human judgment remains essential. We still have to verify accuracy, identify missing context, and ensure clarity. AI can make assumptions and occasionally produce incorrect or misleading information, which reinforces—not replaces—the need for critical evaluation. Used well, AI doesn’t do the thinking for us; it challenges us to think more deeply. It can expand perspectives, surface possibilities, and support leadership decision-making—but the responsibility for discernment, interpretation, and final decisions remains firmly human. In short, AI is not a substitute for critical thinking—it’s a tool that, when used thoughtfully, can enhance it. Answered: Tricia Winters on April 23, 2026 Yes, I believe it is, but I also think it's helping expand our knowledge. ChatGPT should come up with a critical thinking quiz that users can take daily to improve their critical thinking. Answered: Sydney Ocelnik on May 5, 2026 Well, I mostly believe so, yes. Even recent studies have shown that using and relying on AI more can cause something called “cognitive atrophy.” So, the speculation around AI usage and its effects on our brains is true to a large extent. But as far as knowledge is concerned, with AI, knowledge consumption and growth have definitely increased. Accessibility to vast knowledge has become easier, and also learning any concepts too with AI is lot more simpler and detailed than earlier days. Answered: Chirag M on May 25, 2026 [See more answers (7)](javascript:void(0);) [Your answer](/discussions/is-ai-weakening-human-critical-thinking-let-s-talk/comments/new?remote=true) 0 [What are the best AI chatbots for e-commerce businesses?](/discussions/what-are-the-best-ai-chatbots-for-e-commerce-businesses) I run a small e-commerce business on the side, and most of my evenings are spent answering customer questions about shipping, returns, and product details. It’s getting tough to keep up, so I’m exploring [AI chatbots](https://www.g2.com/categories/ai-chatbots) that could handle the first layer of customer conversations without making things feel too robotic. Ideally, I’d like a chatbot that can: - Connect easily with Shopify or WooCommerce - Handle FAQs like “Where’s my order?” or “What’s the return policy?” - Suggest products based on browsing or past orders - Escalate complex cases to me (or a live agent) smoothly - Be affordable and easy to maintain without a full tech team A few names I’ve come across in my research are: - [Tidio](https://www.g2.com/products/tidio/reviews) seems lightweight and geared toward smaller stores. Anyone using it successfully for higher order volumes? - I’ve seen [Podium](https://www.g2.com/products/podium/reviews) being recommended for messaging and reviews. How strong is it for customer support in e-commerce? - [Kore.ai](https://www.g2.com/products/kore-ai/reviews) looks like a more advanced AI platform. Is it overkill for a smaller store, or worth the investment for growth? If you’ve tested any of these tools or currently use any other, I’d love to know: - Did it actually cut down the time you spend on repetitive questions? - How tricky was the initial setup? - Did customers find it helpful, or did it frustrate them? - Any pros, cons, or “wish I knew this earlier” lessons? Really appreciate any insights from other store owners. Thanks in advance. Also, has anyone run into hidden costs once they scale up, like limits on conversations or the need for extra features locked behind higher plans? Answered: Harshita Tewari on May 20, 2026 If your goal is to reduce the time spent manually answering repetitive customer questions, I’d focus on three things first: Shopify integration, accurate FAQ handling, and smooth live escalation. Everything else is secondary until you know customers actually trust it. Answered: Aditi Rai on May 20, 2026 In my experience, product recommendations are where a lot of these tools sound better in demos than they feel in production. Answering “where is my order?” is one thing. Recommending products in a way that actually feels useful and not generic is a much higher bar. Answered: Soundarya Jayaraman on May 20, 2026 The biggest “wish I knew this earlier” lesson is that you are not really buying a chatbot, but an ongoing content and workflow maintenance job. If your policies, products, or promos change often, someone still has to keep the bot aligned accordingly. Answered: Aishwarya Pillai on May 20, 2026 Thanks for covering this topic so widely, I see you have made a few posts and shared articles as well! To this discussion I would add that once a chatbot becomes really good, it becomes costly too. But it's just business I guess Answered: Ivan Ti on May 20, 2026 [See more answers (4)](javascript:void(0);) [Your answer](/discussions/what-are-the-best-ai-chatbots-for-e-commerce-businesses/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/ai-chatbots/resources) - [1](/categories/ai-chatbots/resources) - 2 - [3](/categories/ai-chatbots/resources?discussions_page=3) - [4](/categories/ai-chatbots/resources?discussions_page=4) - [5](/categories/ai-chatbots/resources?discussions_page=5) - [6](/categories/ai-chatbots/resources?discussions_page=6) - … - [15](/categories/ai-chatbots/resources?discussions_page=15) - [16](/categories/ai-chatbots/resources?discussions_page=16) - [Next ›Next ›](/categories/ai-chatbots/resources?discussions_page=3) ## AI Chatbots Software Reports Mid-Market Grid® Report for AI Chatbots Summer 2026 G2 Report: Grid® Report Grid® Report for AI Chatbots Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for AI Chatbots Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for AI Chatbots Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for AI Chatbots Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for AI Chatbots Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for AI Chatbots Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for AI Chatbots Spring 2026 G2 Report: Grid® Report Grid® Report for AI Chatbots Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for AI Chatbots Spring 2026 G2 Report: Momentum Grid® Report