G2

Dylan C.

Revenue Enablement

Small-Business (50 or fewer emp.)

Originally submitted 4/12/2023

"Arrows is an intuitive, effective, and pleasant onboarding experience."

5/5

What do you like best about Arrows?

It's intuitive on both sides of the field. On the admin side its easy to put together a linear path for your customer to follow. They make it extremely easy to pivot for the bespoke scenarios you will of course come across. On the customer side, we haven't had a single person run into snags or halt their onboarding because of the tool. If anything, when we discover an issue, since we have full visibility via Slack or Hubspot notifications, its on us for putting in a wrong step or not explaining something correctly. It makes for an easy fix in the moment. Review collected by and hosted on G2.com.

What do you dislike about Arrows?

You can't prepare for everything. We're a young company and still learning what is best for our onboarding itself. Sometimes we find ourselves straying from the Arrows plan and continuing via email but I believe these learnings will correct our strategy and we'll find ourselves staying within Arrows 100% of the time. This is a very bespoke issue related to our company but once again to my positives, Arrows makes it extremely easy to add steps mid-plan and pivot to keep your customer aligned. Review collected by and hosted on G2.com.

What problems is Arrows solving and how is that benefiting you?

We want to collect and store information in a safe and easy to access way. With Arrows forms and linear guides that can be created from templates or on the fly, this accomplishes our goal. We have to collect a lot of detailed information for our onboarding before we're able to set our customers up and the plans we have in place allow us to do that. Review collected by and hosted on G2.com.