--- title: Arrows Reviews meta_title: 'Arrows Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 48 reviews by the users' company size, role or industry to find out how Arrows works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 48 scale: '5' date_modified: '2026-07-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Arrows Reviews **Vendor:** Arrows **Category:** [Client Onboarding Software](https://www.g2.com/categories/client-onboarding) **Average Rating:** 4.8/5.0 **Total Reviews:** 48 ## About Arrows Sales rooms, onboarding plans, and client portals. All in one platform. Built for HubSpot. Send sales rooms & onboarding plans to your customers to build momentum and drive action. Give your entire team visibility into how your deals are unfolding and your customer onboarding is progressing, all inside HubSpot. No more guessing games or disconnected tools. • 44% higher win rates with sales room. • 42% quicker time-to-close for deal. • 2x+ faster onboarding for customers. Arrows sales rooms: turn every rep into your best rep. Win deals faster with customer-facing pages that sell, even when you’re not in the room. Arrows onboarding plans: scale your onboarding process and keep customers moving; quickly gather what you need from new customers and fuel your HubSpot pipeline with real-time onboarding data. ## Arrows Pros & Cons **What users like:** - Users value the **responsive customer support** of Arrows, making setup and training an effortless experience. (1 reviews) - Users praise the **ease of use** of Arrows, noting its simple setup and responsive support team. (1 reviews) - Users love the **easy integrations** with Arrows, making setup and training a breeze while enjoying responsive support. (1 reviews) - Users praise the **easy learning curve** of Arrows, finding setup and training to be straightforward and efficient. (1 reviews) - Users value the **easy setup** of Arrows, benefiting from responsive support and smooth integration with HubSpot. (1 reviews) - Integrations (1 reviews) - Proactive Support (1 reviews) - Quick Setup (1 reviews) - Seamless Transitions (1 reviews) - Setup Ease (1 reviews) **What users dislike:** - Users note the absence of **advanced branching features** , wishing for their availability across all applications. (1 reviews) - Users feel the lack of **advanced branching features** limits the overall functionality of Arrows for their needs. (1 reviews) ## Arrows Reviews ### 1. Easy Setup and Outstanding Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Arrows?** Arrows is so simple to set up and their support team is super responsive. Its easy to train others on and the integration with hubspot is seamless. **What do you dislike about Arrows?** There are some advanced branching features that I think should be available across the board but are not yet. **What problems is Arrows solving and how is that benefiting you?** Arrows is helping us with an indepth customer onboarding process. With Arrows we are able to standardize and make a more consistent process while still documenting the customers onboarding progress inside of our CRM ### 2. Finally, a way to map our journey! **Rating:** 5.0/5.0 stars **Reviewed by:** Jon G. | Head of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Arrows?** Think about Arrows as a wonderful map where both the client and your Onboarding team can see where we are at any time. "YOU ARE HERE" kind of red dot on a map. And then, the Onboarding process is not "abstract" anymore, things move because either the customer or you check off a task. All the way until we are up and running. **What do you dislike about Arrows?** Well... is not that I dislike it, but once you start using Arrows, this makes you re-think the Onboarding steps, and you better come out with a nice setup that makes sense, if not you may create a terrible Onboarding plan. But that is a nice problem to have anyway. But this will make you think a lot! **What problems is Arrows solving and how is that benefiting you?** Right of the bat, Arrows is picturing the Onboading progress in a way that both us and the client can agree. Now we know where we are at any moment, what are we waiting on, and what is left. Is quite of a game changer to be honest. ### 3. So easy with a big impact! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessie S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2024 **What do you like best about Arrows?** I love how intuitive it is and easy to customize for my clients. The ability to create templates and then further customize those templates is awesome and really shows this was designed with Customer Success in mind. A big bonus is that you can sync it with Hubspot and track plan activities. I also love that the task based planning makes it really clear who's waiting on what. The automatic emails nudging clients about overdue tasks is also super helpful. **What do you dislike about Arrows?** Everything is meeting expectations! If I had to say something I'd like to see more of (as this already exists in the tool): More insights and dashboards based on the client activity in the various plans. More ways for account managers to compare plans and understand which ones to prioritize. **What problems is Arrows solving and how is that benefiting you?** It's helping clients implement faster and adopt the system faster. ### 4. An easy way to track the progress of the Implementation Process **Rating:** 5.0/5.0 stars **Reviewed by:** Martyna J. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Arrows?** - An organised and user-friendly way to monitor the progress of implementation, an adjustable structure (template/tasks) - I like that there is a direct access to the calendar, allowing clients to schedule meetings easily **What do you dislike about Arrows?** I have not found anything so far. All good. **What problems is Arrows solving and how is that benefiting you?** One place for the whole Implementation process, ensuring organization and transparency . ### 5. Smooth Onboarding > Increased Adoption > Reduced Churn **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah B. | Client Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2023 **What do you like best about Arrows?** Arrows has unified our onboarding process and made the experience simple for our customers! We can easily create templates for different subscriptions, track the progress of the onboarding process, and even communicate effectively with customers stuck on a certain step. Shareil has also been an incredible asset in getting Arrows rolling to our users! **What do you dislike about Arrows?** At this time, I have genuinely been unable to find any real issues with Arrows. There are things to look forward to, like increased integrations with Hubspot (hello, recent funding), but overall the workflows we have created certainly get the job done! **What problems is Arrows solving and how is that benefiting you?** Before using Arrows, most customers came to our launch calls without any previous engagement on our platform. Now, more than half log in, explore the platform, and even complete a lot of legwork before the call. This increased engagement has allowed our team to be more strategic and answer any questions from their initial experience, ultimately driving adoption. ### 6. A simple, elegant solution to a complex, chaotic problem **Rating:** 5.0/5.0 stars **Reviewed by:** Naor C. | SVP & Chief Marketing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2023 **What do you like best about Arrows?** Fully integrated with hubspot to leverage everything we already know and love about that platform to run our bi-directional (can I use that here? Sure) customer onboarding. **What do you dislike about Arrows?** My only gripe, and it's being addressed, is more flexibility around task due dates. We specifically want to just say "this task will be due x days after the previous is completed". This feature is coming soon! Otherwise zero complaints and the team is immediately responsive to feedback and product ideation. **What problems is Arrows solving and how is that benefiting you?** We are a Salesforce CRM / HubSpot marketing b2b business which has simple, but very customer task focused and location based onboarding which we were trying to do via many customizations to Salesforce. This was absolutely not working, both from our ability to stay organized on what was going on, and the ability to manage and hold customers responsible for their tasks. Someone mentioned Arrows to us as a lightweight solution that could plug in to the hubspot end and give us everything we wanted without relying on excel and email for reporting And yes it's true and it's amazing. ### 7. Seamless, efficient onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Michael O. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2023 **What do you like best about Arrows?** Customers say they love using Arrows to onboard with us. The team is very open to feedback and is a pleasure to work with. Customizable push notifications make it easy to know where out customers are at in the process and when we need to give them a helping hand. **What do you dislike about Arrows?** It would be helpful if you could easily see what customers input in each field or their comments from the main screen (perhaps in a dropdown format). Currently, you need to click on each task to review its contents. **What problems is Arrows solving and how is that benefiting you?** We can collect all customer information up front rather than scattered throughout multiple email channels. It also allows us to schedule onboarding meetings with the customer on our preferred timeline. It helps with the organization from top to bottom. ### 8. Useful, intuitive tool **Rating:** 5.0/5.0 stars **Reviewed by:** Lizzie N. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2023 **What do you like best about Arrows?** As a HubSpot partner agency, Arrows' integration with HubSpot is a game-changer for us. We finally have a system that will allow us to create detailed reports on the service side of our business, allowing us to shape and improve the service that we offer to our clients. **What do you dislike about Arrows?** It would be great if the commenting functionality in Arrows was more prominent and could sync better with our other internal systems, such as Slack. The Arrows team are very accommodating of feedback and, it is clear that they want to improve the system for their users. **What problems is Arrows solving and how is that benefiting you?** Arrows provides our clients and consultants with detailed plans for Onboarding projects, clearly outlining which tasks need to be completed and when, as well as who is responsible for these. It delivers an excellent user experience for all involved, something that other project management tools that we have used have not delivered. Arrows is also helping us to solve the problem of reporting on service-based KPIs, with it's HubSpot integration making this possible. ### 9. Take Your Customer Onboarding Experience from 0-100! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2023 **What do you like best about Arrows?** I love that there is a one-stop shop for all my customer onboarding needs. I can input videos, help docs and resources, links; you name it! I can also @ my customers within arrows to nudge them, or they can communicate with me if they are stuck on a specific step during the onboarding process. **What do you dislike about Arrows?** There could be more automations or triggers for my team to help remind us of customers taking too long to complete tasks, and more details in the daily digest emails. **What problems is Arrows solving and how is that benefiting you?** Arrows is helping us streamline our onboarding process with our customers. This also saves us so much time from going back and forth with each customer to provide all documents and helpful resources to get them up and running. Our initial welcome email used to have several links and PDFs attached. Now, it's just 1-2 short paragraphs with 1 link to Arrows! ### 10. Arrows is a game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Johnny P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2023 **What do you like best about Arrows?** How organized and easy to navigate it is. It has changed our client onboarding experience tenfold. Our clients have everything they need from the moment they join and every moment throughout their client experience. It cuts down the guesswork and puts everything in one place. **What do you dislike about Arrows?** No negatives from us. Any concern we've ever had, the Arrows team has resolved quickly. **What problems is Arrows solving and how is that benefiting you?** Our client onboarding and client overall experience. All the resources for their onboarding and continued coaching session live into their Arrows plan, it becomes a constant place for them to go back to. ## Arrows Discussions - [What is Arrows used for?](https://www.g2.com/discussions/what-is-arrows-used-for) - [View Arrows pricing details and edition comparison](https://www.g2.com/products/arrows/reviews/arrows-review-7938230?section=pricing&secure%5Bexpires_at%5D=2026-07-11+01%3A02%3A23+-0500&secure%5Bsession_id%5D=3b1c5b0c-1fc1-4aad-9d9e-10b2f4a163b3&secure%5Btoken%5D=48775123a1e5f39f8f8e40940f9077f16cd3eaae1d4e519e702f4b37c6120383&format=llm_user) ## Arrows Integrations - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) ## Arrows Features **Content** - Document Collaboration - E-Signature - File Request - Feedback **Onboarding Setup** - Workflows - Templates - Checklists **Deal Analytics** - Engagement Tracking - Reporting and Dashboards **Collaboration** - Billing and Invoicing - Instant Messaging - Project Management - Analytics - Time Tracking **Project Tracking** - Monitoring - Resources - Content - Tasks - Optimization **Administration and Security** - User, Role, and Access Management - Alerts and Notifications - Regulatory Compliance **Customer Engagement** - Portal - Engagement - Branding - Visibility - Collaboration **Platform** - E-Signature - Proposals - CPQ - Video Proposals - Content Sharing - Content Management - Chat **Integrations** - CRM Integration - Internal Messaging Systems Integration **Agentic AI - Digital Sales Room** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning ## Top Arrows Alternatives - [Rocketlane](https://www.g2.com/products/rocketlane-corp/reviews) - 4.7/5.0 (833 reviews) - [GUIDEcx](https://www.g2.com/products/guidecx/reviews) - 4.6/5.0 (459 reviews) - [Dock](https://www.g2.com/products/dock/reviews) - 4.6/5.0 (452 reviews)