I love the fact that we can log leads for our sales team, track the lead and when won (or lost) we can simply update it. From a sales administrator point of view this helps me to track leads, check progress rather than another excel document , post it notes or any other manual method. We use it daily and our managers are using it for reporting purposes. It was easy to use and set up as created by our managers. I cannot comment regarding customer support with the exception of one time passcodes, logging in or resetting passwords is automated

Useful for customer management, sales tracking, task management, reporting, and email integration.

I like how easy it is to find previous liaisons with the schools and the AI feature explaining it on the school page. I also found the initial setup of Capsule CRM to be very easy, which is a huge plus for me.