Vivantio
295 reviews
- 1 profiles
- 8 categories
Average star rating
4.3
Serving customers since
2003
Vivantio Reviews
SM
sheetal m.
Systems Manager at saltimbanco italiano global artVivantio; Impressive Support with Powerful ITSM, but Issues with Reporting are Encountered
Vivantio is impressive and highly configurable, allowing us to tailor make every aspect of our systems
The app requires limited or no training, as it has a UI that is designed in a simple manner
We get highly responsive customer feedback in cases we raise a complaint
The integration aspect is also good, mainly on automation or workflow management
ML
Mikes L.
Senior Accountant at CybersmartVivantio; Impressive Customer Service Support, but Configuration is Difficult
Vivantio is a configurable solution with extensive features for enterprise functionalities
The app has escalated our performance through in built automation
Vivantio has brilliant self service portal that equips employees and customers with information they need
The tool is scalable and we handle multiple services in a single application
UO
Verified User in Outsourcing/Offshoring
Vivantio is a systematic tool that will allow us to track information related to process by ticket.
It will allow you to store, track data and extract eventually only by asking the other end user to create a tickets for their requests. It is very helpful and easy to use.
About
What is Vivantio?
Founded in 2003, Vivantio provides flexible service management software for organizations that need more than a basic help desk, but less rigidity than traditional enterprise platforms. The platform supports IT, customer service, and cross-functional service teams with configurable workflows, automation, reporting, and self-service tools that adapt to real-world operational needs. Vivantio is trusted by organizations that need to scale service operations, improve efficiency, and continuously improve service delivery—without overbuilding their systems.
Details
Year Founded
2003
Website
www.vivantio.com