I like Upfirst for the versatility of the AI assistant and the ability to continue to give it knowledge to learn more about our business. The support team is also very responsive, which is a big plus. I'm impressed with the after-hours answering service, as it's great for managing calls when our human receptionist is busy, and it can handle superfluous calls efficiently. It's also helpful that the AI assistant has multilingual abilities. We're currently in our third month of use, and even when we were away on vacation, the assistant managed calls well. I'm excited about testing the appointment booking feature, and I generally find the experience with Upfirst to be very good. A lot of clients use it as a quick way to leave a message, which is also great.

I’ll be honest—I had my doubts at first. But the free trial made it easy to evaluate, and within five days, I was convinced. Once I got familiar with the dashboard, building our company profile, updating the knowledge base, and refining client messaging became straightforward and efficient. The system is very user-friendly, and I especially appreciate how it helps us improve responses and streamline how messages are received and forwarded. Overall, I’d rate my experience at about 95% satisfaction. The remaining 5% comes from callers who simply don’t like speaking with an AI and hang up. That said, even in those cases, we often still capture their name and number, allowing us to follow up personally. More often than not, those same callers are pleasantly surprised that we reached back out.

I really appreciate the high evolution of the AI assistant in Upfirst and its ability to function independently while engaging with clients. It effectively takes phone calls and schedules meetings, allowing me to respond to clients promptly. The cost-effectiveness based on the size of my business is another big plus. I find its capability to extract pertinent data from clients without needing constant oversight impressive.