I find Upfirst to be very easy to use, especially compared to other AI call centers that I've tried. Their customer service is exceptional, as someone is always available to respond within seconds. The setup and configuration were extremely easy, making them by far the simplest to use. I also like how well it works for our use case as an AI call center and receptionist. Overall, I appreciate the simplicity of the software and hope for more features to enhance the experience.

I have been using Upfirst for my business for almost a year, mainly to answer the phone. What convinced me to use it was the free trial that directly convinced me. I particularly appreciate its ability to respond to all customers without delay. It doesn't sound robotic on the phone, which is a plus for us. The phone AI system is really what it offers best and encourages me to continue our partnership with them.

I appreciate Upfirst because they answer my phone when I cannot, particularly since I work a full-time job during the day. I get twenty-four-hour service for answering, which works well for me. I find it fascinating how the AI handles each conversation differently and appropriately without needing verbatim instructions from me. I like the ability to make rules for specific caller scenarios and find it invaluable to train the AI receptionist. It's been great trying Upfirst, and I fell in love with the service. I also like that I can go back and educate the AI if something does not quite match my expectations, ensuring it performs exactly as I want.