--- title: Upfirst Reviews meta_title: 'Upfirst Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 19 reviews by the users' company size, role or industry to find out how Upfirst works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 19 scale: '5' date_modified: '2026-06-20' parent_category: name: Business Services url: https://www.g2.com/categories/business-services --- # Upfirst Reviews **Vendor:** Upfirst **Category:** [Virtual Receptionist Services Providers](https://www.g2.com/categories/virtual-receptionist-services) **Average Rating:** 4.9/5.0 **Total Reviews:** 19 ## About Upfirst Upfirst is an AI-powered virtual receptionist. Founded on the belief that small businesses should be able to afford great answering services, we help people change how they run their businesses by making it easy and affordable to get a virtual receptionist that’s dedicated to them. Upfirst helps small businesses answer calls around the clock so that callers never reach a voicemail. Businesses use our AI answering service to give callers an immediate human-like voice to answer questions, take messages, set appointments, and more. Knowing that every call is covered by a knowledgeable receptionist, business owners are able to focus on the day-to-day tasks that continue to drive their business forward, saving themselves time and money. ## Upfirst Reviews ### 1. Responsive Service with Cutting-Edge AI Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Nichi S. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Upfirst?** I really appreciate Upfirst's services. First, they are far more affordable than other options. Second, and more importantly, I love that you can put knowledge into the database, and the AI can pull information on its own. This makes it very convenient for accurately providing answers and helps get accurate information from callers to return calls the next day. Their expertise with systems has been fantastic. When we asked them to track calls and provide data, they quickly added this to the service, and now all that information is provided on the dashboard when you go into the system. They're very quick to respond to customer requests. The AI technology continues to advance at a quick rate, and anytime there are any issues, they remedy them quickly. If you have requests for specific types of service, they're very good about providing or expanding their service. They keep up with technologies, and it's nice to know they are paying attention to advancements that we normally don't handle within our business. **What do you dislike about Upfirst?** We were a little worried about using AI for the service because it's people calling in stressed or emergency situations. We were hesitant to have a AI system perform that function, but it has gone remarkably well. **What problems is Upfirst solving and how is that benefiting you?** Upfirst provides a convenient evening answering service for emergencies, pulling accurate information from its database and our website. Their AI technology is quick and responsive. They meet specific data needs, like call tracking, with a customized and effective dashboard. ### 2. Efficient AI Receptionist with Great Value **Rating:** 4.5/5.0 stars **Reviewed by:** Bonnie L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Upfirst?** I use Upfirst as an AI receptionist to handle calls when I'm not available for my small business. I really liked the features and benefits Upfirst offers for the price. The AI receptionist from Upfirst efficiently answers calls, texts prospects, provides information about our business to callers, and transfers calls. It's really helpful when Upfirst can text callers a scheduling link so they can pick a date and time to make an appointment with us. It's also great that Upfirst can transfer callers to a specific employee that we've programmed and shares a lot of information with callers, taking care of much of their needs. **What do you dislike about Upfirst?** The initial knowledge training was less than intuitive. I didn't expect the AI to need some of the basic conversational guidelines and etiquette that were necessary to help calls progress smoothly. The calls are often interrupted by background noise when callers use speaker phone or are in a loud environment. **What problems is Upfirst solving and how is that benefiting you?** I use Upfirst as an AI receptionist to answer calls when I'm busy. It's efficient in call answering, texting prospects, sharing scheduling links, and transferring calls, meeting our business needs effectively. ### 3. Multilingual Support Across Time Zones **Rating:** 4.5/5.0 stars **Reviewed by:** SunnyJ S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Upfirst?** I use Upfirst for connecting with clients in both America and Europe. I like it because it has a multilingual feature, which is incredibly useful. It's convenient knowing that I can call an agent 24/7 to have a conversation like I would with an employee, whether it's about deliveries or expectations. The multilingual receptionist is available for multiple time zones, which helps me communicate easily with clients in various locations like America and across Europe. I'm involved in projects internationally, and Upfirst aids in managing communication efficiently. I also appreciate the agent's ability to remember previous callers and have some autonomy in handling clerical tasks. **What do you dislike about Upfirst?** I would like Upfirst to allow multiple numbers on one account. **What problems is Upfirst solving and how is that benefiting you?** Upfirst's multilingual feature helps me connect with clients in America and Europe. It provides a 24/7 service, allowing me to communicate easily across various time zones and manage projects in Greece, Reno, and The Netherlands. ### 4. Upfirst: The Essential AI Answering Service for Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon J. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Upfirst?** I appreciate Upfirst because they answer my phone when I cannot, particularly since I work a full-time job during the day. I get twenty-four-hour service for answering, which works well for me. I find it fascinating how the AI handles each conversation differently and appropriately without needing verbatim instructions from me. I like the ability to make rules for specific caller scenarios and find it invaluable to train the AI receptionist. It's been great trying Upfirst, and I fell in love with the service. I also like that I can go back and educate the AI if something does not quite match my expectations, ensuring it performs exactly as I want. **What do you dislike about Upfirst?** The receptionist sometimes when callers pause mid-thought. It can cause an awkward moment as the receptionist appears to interrupt the customer. I'm sure that this will eventually be improved as this service grows. In any case, calls get handled and I make money I otherwise might miss. **Recommendations to others considering Upfirst:** Try it out. Spend some time with the “Add Knowledge” feature, make a few practice calls, and refine the service so it fits your needs. Keep adjusting and tweaking it as you go. **What problems is Upfirst solving and how is that benefiting you?** Upfirst answers my phone during the day when I can't, providing 24-hour service. I find it invaluable that I can set rules for handling calls, with the AI adapting and learning from interactions to handle customer issues appropriately. ### 5. So Natural, It Doesn’t Sound Like AI **Rating:** 5.0/5.0 stars **Reviewed by:** Gerald H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Upfirst?** What I liked was that is does not sound like an AI. **What do you dislike about Upfirst?** Nothing. It is intuitive and easy to program and navigate. **Recommendations to others considering Upfirst:** If you’re considering implementing an AI receptionist or phone assistant, the single biggest factor is not the technology itself, it’s how your customers react to it. If customers enjoy interacting with the AI, they’ll use it comfortably and consistently. If they don’t, it can actually hurt the customer experience instead of helping it. That’s what makes Upfirst stand out. The interaction feels natural, smooth, and human. Callers genuinely feel like they’re speaking with a live receptionist rather than a robotic automated system. That alone separates it from many competing platforms. Beyond that, the functionality is incredibly robust. It can send calendar booking links, provide directions, send text messages, schedule appointments, and handle customer interactions seamlessly. It’s one of the most complete AI receptionist systems I’ve evaluated, and I reviewed a lot of options before choosing it. What impressed me even further is the value. The pricing is extremely competitive, especially considering the capabilities you get. In my opinion, Upfirst delivers significantly more functionality and performance per dollar than any other platform I’ve seen in this space. **What problems is Upfirst solving and how is that benefiting you?** We’ve had an excellent experience with Upfirst. The platform has effectively replaced the need for a traditional receptionist in our operation, and it’s done so far more smoothly than we expected. What impressed us most is how natural the AI sounds on calls. Most people interacting with it genuinely believe they’re speaking with a live person, not an automated system. The call handling is professional, responsive, and consistent, which has helped streamline our front end while reducing staffing demands. For organizations looking to improve efficiency without sacrificing the customer experience, Upfirst has proven to be a very powerful solution. ### 6. Easy Setup and Impressively Accurate Extra Insights **Rating:** 4.5/5.0 stars **Reviewed by:** E W. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Upfirst?** Easy to use and set up. I also appreciate the extra information the system provides; so far it has always been correct, even though we didn’t provide it. **What do you dislike about Upfirst?** We’re never really sure where to put knowledge. Sometimes we create a knowledge entry and then it doesn’t get used. Other times, it pulls outdated knowledge we entered at the beginning instead of the newer information. At this point, our knowledge entries feel a bit out of control, and we often lose track of where the knowledge is coming from. Also you can tell it is an Ai system leading to hang ups we are afraid. **Recommendations to others considering Upfirst:** We’ve tried other AI answering services, and for ease of use, depth of knowledge, and overall bang for the buck, we’re satisfied with this one. **What problems is Upfirst solving and how is that benefiting you?** We needed a better way to manage service calls coming into our IT MSP company during off-hours and holidays. The solution had to handle residential and business clients differently, while still being intuitive to use. We also needed it to treat critical business service calls differently when they came in outside normal business hours. We tried Upfirst on a trial basis and were impressed by how quickly it was set up. We were also amazed at how it scraped our website for information to use in the call flow, along with relevant general internet information. In the end, it addressed everything we were looking for. ### 7. Empowers Patient Communication with Multilingual Support **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew F. | Home Care Physical Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Upfirst?** I use Upfirst as a receptionist for incoming calls from my patients. It provides a lot more value than the competition, which is why I chose it. I needed a solution where my patients felt comfortable talking and one that speaks several different languages, which Upfirst provides. I find the receptionist at Upfirst converses with the patient and makes them feel comfortable, leaving information in their preferred language. My patients who speak Spanish, Polish, Russian, and Chinese feel more comfortable leaving a message when the receptionist is speaking in their language. I really like that Upfirst captures the information that is actionable for myself and my practice. Clients leave valuable information such as available times, their contact information, and any issues they're having, which helps me lead a more productive day-to-day business. **What do you dislike about Upfirst?** I would love to see a feature where a client gets a text after leaving a message. **What problems is Upfirst solving and how is that benefiting you?** I use Upfirst as an AI receptionist to make my patients feel comfortable by speaking their preferred languages and capturing actionable information, helping me lead a more productive day-to-day business. ### 8. Professional Feel with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Todd G. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Upfirst?** I use Upfirst as our answering service, which gives our business a more professional feel with the virtual assistant. I like the fact that our nonprofit now has a 24-hour gatekeeper. The transfer call feature is another aspect I appreciate, and the whole setup and use of Upfirst have been easy for me. The UI is understandable, and the video tutorials are really helpful. **What do you dislike about Upfirst?** I like the ease of use. I don't have any dislikes at this point **Recommendations to others considering Upfirst:** It’s a straightforward platform with a user interface that’s easy to navigate. **What problems is Upfirst solving and how is that benefiting you?** Upfirst gives our business a more professional feel with its virtual assistant and provides our nonprofit a 24-hour gatekeeper. I like the transfer call feature. It's easy to set up and use, with an understandable UI and helpful video tutorials. ### 9. A genuinely useful AI receptionist for small business owners **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan K. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Upfirst?** What I like best about Upfirst is that it gives my business a professional and consistent front line without needing to hire a full-time receptionist or virtual assistant. As a small business owner, I was constantly juggling technical work, client support, admin, accounts, procurement, and marketing. Having Upfirst handle the first point of contact has taken a lot of pressure off me. Calls are captured properly, the reason for the call is summarised, and I can respond based on priority rather than being interrupted constantly throughout the day. I was also impressed by how natural the call experience was when I first tested it. Feedback from clients and vendors has been mostly positive, and several people have mentioned that they did not initially realise they were speaking with AI. Another thing I appreciate is that Upfirst is affordable and practical for a small business. It gives me many of the benefits of having someone answer calls, without the cost or complexity of hiring staff. The Upfirst team has also been responsive when I have had questions, and their own AI chatbot has been helpful too. **What do you dislike about Upfirst?** The main downside for me is that, being based in Australia, there can be a small amount of call latency at times. It has not been a major problem, and most calls still feel smooth enough, but it is occasionally noticeable. Like any AI-based service, it also takes some time to refine the setup. The better your instructions are, the better the result will be, so I found it worthwhile to test different call scenarios and adjust the prompts over time. That said, these are relatively minor issues compared with the benefits. Overall, Upfirst has been a smooth, practical, and worthwhile addition to my business. **Recommendations to others considering Upfirst:** Take the time to properly test and refine your setup. Upfirst works best when you are clear about how you want calls handled, what information should be collected, what should be escalated, and what should not be promised to callers. I would recommend running a few test calls with different scenarios before going live, such as client support requests, sales calls, new enquiries, urgent issues, and callers who provide unclear information. This helps you fine-tune the receptionist’s behaviour and make sure it fits your business. For small business owners who are juggling too many roles, or who find phone calls disruptive and stressful, Upfirst is well worth considering. It has helped me reduce interruptions, create better boundaries, and present a more professional front without the cost of hiring a full-time receptionist or virtual assistant. **What problems is Upfirst solving and how is that benefiting you?** Upfirst is helping solve one of the biggest pressure points in my business: managing inbound calls while trying to focus on technical work and run the rest of the business. I operate a small IT support business in Australia, and for years I have had to wear many hats: technician, receptionist, accounts, procurement, marketing, and customer service. Phone calls were often disruptive because I never knew if the call was urgent, a sales call, a client needing support, or something that could have easily been handled by email. Upfirst has helped by filtering and structuring those calls. I can now see who called, why they called, and prioritise my response accordingly. This means fewer interruptions, better workflow, and less stress around the phone. It has also helped create better boundaries with clients. Some clients were used to expecting direct access at all times, but Upfirst gives my business a more consistent process for handling enquiries. That has been much better for my mental health and has made the business feel more manageable. Overall, Upfirst has helped me reduce interruptions, improve call handling, prioritise work more effectively, and present a more professional front without needing to hire a full-time receptionist or virtual assistant. ### 10. Responsive Support and Versatile AI Assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Chris G. | Owner & Founder, Medical Devices, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Upfirst?** I like Upfirst for the versatility of the AI assistant and the ability to continue to give it knowledge to learn more about our business. The support team is also very responsive, which is a big plus. I'm impressed with the after-hours answering service, as it's great for managing calls when our human receptionist is busy, and it can handle superfluous calls efficiently. It's also helpful that the AI assistant has multilingual abilities. We're currently in our third month of use, and even when we were away on vacation, the assistant managed calls well. I'm excited about testing the appointment booking feature, and I generally find the experience with Upfirst to be very good. A lot of clients use it as a quick way to leave a message, which is also great. **What do you dislike about Upfirst?** We still have challenges with hang-ups, but we're able to call those clients back ASAP. Some people just don't like talking to AI...yet! **What problems is Upfirst solving and how is that benefiting you?** We use Upfirst as a virtual assistant to answer calls after hours, in multiple languages, and during busy times, freeing up my receptionist. It's great at handling excess calls and is versatile in learning about my business. ### 11. Started Skeptical—Now We’re All-In on Upfirst AI **Rating:** 5.0/5.0 stars **Reviewed by:** Perry L. | CEO/founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Upfirst?** I’ll be honest—I had my doubts at first. But the free trial made it easy to evaluate, and within five days, I was convinced. Once I got familiar with the dashboard, building our company profile, updating the knowledge base, and refining client messaging became straightforward and efficient. The system is very user-friendly, and I especially appreciate how it helps us improve responses and streamline how messages are received and forwarded. Overall, I’d rate my experience at about 95% satisfaction. The remaining 5% comes from callers who simply don’t like speaking with an AI and hang up. That said, even in those cases, we often still capture their name and number, allowing us to follow up personally. More often than not, those same callers are pleasantly surprised that we reached back out. **What do you dislike about Upfirst?** At times, call quality can be affected by background noise—such as wind from a car window, crying children, or nearby machinery—which can make the experience less smooth for callers. In those situations, it can be a bit frustrating on their end. That said, I understand that improved noise filtering is in development, which should help address this moving forward. **Recommendations to others considering Upfirst:** Go in with an open mind, but give yourself a short window to evaluate it properly. The learning curve is real at first, but once you spend a little time setting up your profile and knowledge base, it becomes much more intuitive. The key is to treat it like a team member—you’ll get better results the more clearly you define your messaging, services, and expectations. Don’t expect perfection on day one, but do expect steady improvement as you refine it. Most importantly, take advantage of the trial period. In our case, it only took a few days to see the value. If you’re willing to invest a little time upfront, the payoff in responsiveness and professionalism can be significant. **What problems is Upfirst solving and how is that benefiting you?** My electrical contracting company was losing nearly 60% of our incoming calls. Our previous answering service was consistently understaffed, and callers were often placed on hold for up to seven minutes—leading to frequent hang-ups and lost revenue. We had been with that service for over 20 years, so it wasn’t an easy decision to move on. But the reality is, we invest heavily in SEO, online visibility, and marketing to make the phone ring—and the answering service had become a bottleneck for both our clients and our business. Upfirst changed that immediately. Calls are now answered promptly, messages are captured efficiently, and we’re no longer losing potential customers before we even have a chance to speak with them. It has significantly improved our responsiveness and overall customer experience. ### 12. Perfect After-Hours Solution with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Max J. | Managing Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Upfirst?** I really appreciate Upfirst's knowledgeable team. It's nice that they have a high level of service with a lot of human interaction, despite being an AI company. At every point in the process, there was someone helping us, whether it was creating a knowledge base or signing up or understanding their services. They've been really flexible, and as a product, it's worked really well for us. The level of service is really high, and the quality of the product seems to be exactly what we're looking for. It perfectly fits our needs. **What do you dislike about Upfirst?** We haven't had any issues worth describing. **What problems is Upfirst solving and how is that benefiting you?** Upfirst alleviates after-hours communication issues by handling customer calls, reducing personal time sacrifices. Their AI receptionist offers the perfect power for our needs, and the knowledgeable team provides great support and flexibility. ### 13. Easily Sends Multiple Different Texts **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa R. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2026 **What do you like best about Upfirst?** That it can speak multiple languages and that it can send out multiple texts based on keyword triggers. **What do you dislike about Upfirst?** We’ve been using it for a few months now and I haven’t really seen a downfall. We did have an issue at first with our number not working, but customer service was great and worked quick to get it fixed for me. **Recommendations to others considering Upfirst:** It’s really not as hard to set up as it looks. Plus you can change information as often as little as you need. **What problems is Upfirst solving and how is that benefiting you?** Up first is able to answer our after-hours calls, so we don’t miss any leads. Our agent can schedule appointments and send texts with scheduling links or payment requests. ### 14. Essential for Call Management **Rating:** 4.5/5.0 stars **Reviewed by:** Luis gerardo martinez sarcos . | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Upfirst?** I really like that Upfirst is very helpful for receiving calls when I'm busy working. The AI automated answering function and the work schedule are very valuable to me because they help me stay always online and organized. So far, I find Upfirst's service satisfactory. **What do you dislike about Upfirst?** That it had an interface to be able to call all those calls that leave me the data. **Recommendations to others considering Upfirst:** I recommend it, as it has made my company's path more efficient by not leaving any call unanswered. **What problems is Upfirst solving and how is that benefiting you?** Upfirst helps me receive calls that I can't answer when I'm busy, keeping me always online and organized thanks to its AI automated answering machine and work schedule. ### 15. Effortless Setup and Exceptional Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Upfirst?** I find Upfirst to be very easy to use, especially compared to other AI call centers that I've tried. Their customer service is exceptional, as someone is always available to respond within seconds. The setup and configuration were extremely easy, making them by far the simplest to use. I also like how well it works for our use case as an AI call center and receptionist. Overall, I appreciate the simplicity of the software and hope for more features to enhance the experience. **What do you dislike about Upfirst?** There's a few changes in the settings that would be useful (such as vacation/holiday mode), which I already spoke to their team about, and they have it in the development pipeline already to be released shortly as of the time of this review. **What problems is Upfirst solving and how is that benefiting you?** We use Upfirst's AI call center to handle overflow and non-business hour calls, saving money by switching from a human call center. It's simple to set up and manage, with responsive customer service, making it ideal for our needs. ### 16. Thoughtful Use Cases and Extremely Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Tayvian J. | Program Staff, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about Upfirst?** They have thought of a lot of the use cases and programmed for them. The ease of use is very high. **What do you dislike about Upfirst?** Nothing really. I don’t have any major callouts. **Recommendations to others considering Upfirst:** Make sure you have the right call volume. Too much and it could be expensive. **What problems is Upfirst solving and how is that benefiting you?** Spam call screening. Made my life a lot easier. ### 17. Professional Call Routing That Feels Human **Rating:** 5.0/5.0 stars **Reviewed by:** Tom M. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Upfirst?** The phone is answered every time in a professional manner routing the calls to me. Very few people realize its an ai service. **What do you dislike about Upfirst?** Some people don’t like talking to AI, but most don’t mind it, and many either don’t notice or don’t care. **Recommendations to others considering Upfirst:** This service is very reasonably priced, professional, and it frees you up to focus on what you do best. I highly recommend it. **What problems is Upfirst solving and how is that benefiting you?** I am a small one person business, I do not have time to answer the phone, mainly because about 80% is spam calls. Upfirst filters almost all of that out, sending me real customer inquires. ### 18. Impressive Telephone AI Service **Rating:** 5.0/5.0 stars **Reviewed by:** cedric d. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Upfirst?** I have been using Upfirst for my business for almost a year, mainly to answer the phone. What convinced me to use it was the free trial that directly convinced me. I particularly appreciate its ability to respond to all customers without delay. It doesn't sound robotic on the phone, which is a plus for us. The phone AI system is really what it offers best and encourages me to continue our partnership with them. **What do you dislike about Upfirst?** The voices **What problems is Upfirst solving and how is that benefiting you?** Upfirst helps me respond to all clients without delay. It doesn't sound robotic on the phone and integrates with the calendar. ### 19. AI-Powered Excellence for Solo Entrepreneurs **Rating:** 5.0/5.0 stars **Reviewed by:** Sabrina M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Upfirst?** I really appreciate the high evolution of the AI assistant in Upfirst and its ability to function independently while engaging with clients. It effectively takes phone calls and schedules meetings, allowing me to respond to clients promptly. The cost-effectiveness based on the size of my business is another big plus. I find its capability to extract pertinent data from clients without needing constant oversight impressive. **What do you dislike about Upfirst?** There is nothing that I dislike. **What problems is Upfirst solving and how is that benefiting you?** I use Upfirst for taking phone calls and scheduling meetings, allowing me to respond to clients promptly. - [View Upfirst pricing details and edition comparison](https://www.g2.com/products/upfirst/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-22+08%3A42%3A59+-0500&secure%5Bsession_id%5D=f2217289-a7bb-4c36-9446-4013fcfe4014&secure%5Btoken%5D=ae2924e33070cb3a8f9fb7bef0fd2f73a607f8384f49471ea6bbd5f7275f53b6&format=llm_user) ## Upfirst Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Upfirst Alternatives - [Smith.ai Virtual Receptionists](https://www.g2.com/products/smith-ai-virtual-receptionists/reviews) - 4.9/5.0 (73 reviews) - [SureCall Experts](https://www.g2.com/products/surecall-experts/reviews) - 4.6/5.0 (27 reviews) - [Wing Assistant](https://www.g2.com/products/wing-assistant/reviews) - 4.6/5.0 (26 reviews)