I use Upfirst as a receptionist for incoming calls from my patients. It provides a lot more value than the competition, which is why I chose it. I needed a solution where my patients felt comfortable talking and one that speaks several different languages, which Upfirst provides. I find the receptionist at Upfirst converses with the patient and makes them feel comfortable, leaving information in their preferred language. My patients who speak Spanish, Polish, Russian, and Chinese feel more comfortable leaving a message when the receptionist is speaking in their language. I really like that Upfirst captures the information that is actionable for myself and my practice. Clients leave valuable information such as available times, their contact information, and any issues they're having, which helps me lead a more productive day-to-day business.

What I like best about Upfirst is that it gives my business a professional and consistent front line without needing to hire a full-time receptionist or virtual assistant. As a small business owner, I was constantly juggling technical work, client support, admin, accounts, procurement, and marketing. Having Upfirst handle the first point of contact has taken a lot of pressure off me. Calls are captured properly, the reason for the call is summarised, and I can respond based on priority rather than being interrupted constantly throughout the day. I was also impressed by how natural the call experience was when I first tested it. Feedback from clients and vendors has been mostly positive, and several people have mentioned that they did not initially realise they were speaking with AI. Another thing I appreciate is that Upfirst is affordable and practical for a small business. It gives me many of the benefits of having someone answer calls, without the cost or complexity of hiring staff. The Upfirst team has also been responsive when I have had questions, and their own AI chatbot has been helpful too.

I really like that Upfirst is very helpful for receiving calls when I'm busy working. The AI automated answering function and the work schedule are very valuable to me because they help me stay always online and organized. So far, I find Upfirst's service satisfactory.