What I like best about Upfirst is that it gives my business a professional and consistent front line without needing to hire a full-time receptionist or virtual assistant. As a small business owner, I was constantly juggling technical work, client support, admin, accounts, procurement, and marketing. Having Upfirst handle the first point of contact has taken a lot of pressure off me. Calls are captured properly, the reason for the call is summarised, and I can respond based on priority rather than being interrupted constantly throughout the day. I was also impressed by how natural the call experience was when I first tested it. Feedback from clients and vendors has been mostly positive, and several people have mentioned that they did not initially realise they were speaking with AI. Another thing I appreciate is that Upfirst is affordable and practical for a small business. It gives me many of the benefits of having someone answer calls, without the cost or complexity of hiring staff. The Upfirst team has also been responsive when I have had questions, and their own AI chatbot has been helpful too.

I like Upfirst for the versatility of the AI assistant and the ability to continue to give it knowledge to learn more about our business. The support team is also very responsive, which is a big plus. I'm impressed with the after-hours answering service, as it's great for managing calls when our human receptionist is busy, and it can handle superfluous calls efficiently. It's also helpful that the AI assistant has multilingual abilities. We're currently in our third month of use, and even when we were away on vacation, the assistant managed calls well. I'm excited about testing the appointment booking feature, and I generally find the experience with Upfirst to be very good. A lot of clients use it as a quick way to leave a message, which is also great.

I really appreciate the high evolution of the AI assistant in Upfirst and its ability to function independently while engaging with clients. It effectively takes phone calls and schedules meetings, allowing me to respond to clients promptly. The cost-effectiveness based on the size of my business is another big plus. I find its capability to extract pertinent data from clients without needing constant oversight impressive.