They have thought of a lot of the use cases and programmed for them. The ease of use is very high.

I use Upfirst as our answering service, which gives our business a more professional feel with the virtual assistant. I like the fact that our nonprofit now has a 24-hour gatekeeper. The transfer call feature is another aspect I appreciate, and the whole setup and use of Upfirst have been easy for me. The UI is understandable, and the video tutorials are really helpful.

That it can speak multiple languages and that it can send out multiple texts based on keyword triggers.