it's complete integration with slack allowing b2b companies to get their clients inside slack and see a dedicated ticketing system is mindblowing

Thena has always been useful for making it possible to juggle customer requests, and their snappy new web interface is transforming how our support team works. In one view, we can see and respond to both the customer conversation and internal slack threads seamlessly, automatically organize requests by important customer details synced from other systems like Salesforce, and get automatic updates when feature requests or bug fixes are shipped to production. Two quotes I'd like to share to sum up our experience: - From our support team: "New Thena web interface is _smooth_" - From our customers: "...really love your system of following up with all requests"

What I appreciate most about Thena is its ability to integrate Slack support into our existing ticketing system without disrupting our established technical support workflows. This integration has allowed us to unlock an additional support channel we could offer to our customers and provide an enhanced customer support experience. The bi-directional integration between Slack and our ticketing system enables our customers to receive timely assistance without leaving Slack, while our technical support team can provide this support while working within existing processes. Additionally, working with the Thena team has been great and I have really enjoyed partnering with them. They are not only responsive and helpful but also committed to understanding our needs and how they can continue to build a better product.