Thena
65 reviews
- 1 profiles
- 5 categories
Average star rating
4.9
Serving customers since
2022
Thena Reviews
IW
Isaac W.
Helping lean CX orgs scale
A few key benefits our team has seen from using Thena:
1. Streamlined Slack support. Customer tickets are finally centralized in a single place, escalated to the correct team member, and able to be closed out in a timely manner.
2. Increased visibility into ticket volume, request types, and more. We previously had no tracking around our Slack support, outside of our normal help desk.
3. Great functionality for sending out mass communications to customers via Slack.
DK
David K.
Great software that fits perfectly with our unique use case
Thena has been incredible, the service works perfectly, implemented seamlessly. and the customer service from the Thena team is refreshingly fast and responsive!
FH
Forrest H.
Optimized customer support in our slack
Thena allows our team to operate within Slack and optimize our customer support processes. It is streamlined and easy to understand. I don't have to worry about where things are, and it keeps our support function efficient because they can stay in just one platform.
About
What is Thena?
Thena is the modern ticketing platform for B B customer support with AI super powers. Leading B B brands like Vercel, Amplitude, LaunchDarkly, RudderStack and incident.io use Thena to enhance their customer experience with AI and real-time messaging.
Details
Year Founded
2022
Website
www.thena.ai