Using Thena allows me and my team to talk to our customers from one place, no matter how the customer is contacting us. That means we can answer emails in slack, respond to inquiries from our web portal in Slack, and of course, address issues sent via Slack, in Slack. Thena's triage system means we never miss a notification, and can keep track of who is answering what and when. And beyond the daily use, we can now go back to the Thena analytics, and combine that data with other customer communications, to truly understand the health of all accounts.

We use Thena to organize all of our customer interactions and mass communications in Slack. Managing customers in Slack would be impossible without a tool like Thena. It allows us to keep our customer interactions conversational while driving ticket resolution on a customer issue or question in an efficient way behind the scenes. Using Thena's marketing automation, we are able to communicate via slack with all or a portion of our customer base. This has allowed us to segment and target customers for new features and add-ons. Thena's Kanban and ticket management tools are easy to understand, configure, and customize. It fits our process perfectly. Customer Service at Thena is impeccable. They are responsive and thorough, going the extra mile to talk through a resolution. Because of our great experience thus far, we have expanded our use of Thena to pre-sales prospects and internal help desk use too.

When dealing with Slack external channels alongside your internal channels, it is really easy to have conversations and follow-ups fall through the cracks. I have been able to feel more assured that I can attend to conversations when the ball is in my court by using Thena. It's been enjoyable to augment my daily triage process with this tool.