Thena
65 reviews
- 1 profiles
- 5 categories
Average star rating
4.9
Serving customers since
2022
Thena Reviews
RR
Raghu R.
Stellar product for delivering exceptional customer experience for our customers
We are delighted to partner with Thena to offer personalised customer experiences to our customers thanks to their continued pursuit of product innovation.
Using Thena, our customer support team can streamline customer communications in one place, enabling us to deliver fast response times and track customer sentiment.
Other features, such as tags, request triage, and integrations, make the customer support team's job easier
AI
Verified User in Internet
Niche product solved our specific use case
The integration and implemntation was very easy and their support has been fast and impactful.
AR
Verified User in Retail
A great solution for Slack based Helpdesk Support
Thena has allowed us to capture a massive amount of previously untracked Helpdesk activity happening in Slack. The testing, contracting, and implementation process was seamless can we recevied a great deal of support pre and post purchase which has made integration and maintenance a breeze. We currently have several dozen tickets a day being created via Thena. Both our agents and users have been very impressed with the solution as it's easy to use and very non-invasive.
The team Thena continues to incorporate our feedback into the product's development and I'm very optimistic about the platforms future.
About
What is Thena?
Thena is the modern ticketing platform for B B customer support with AI super powers. Leading B B brands like Vercel, Amplitude, LaunchDarkly, RudderStack and incident.io use Thena to enhance their customer experience with AI and real-time messaging.
Details
Year Founded
2022
Website
www.thena.ai